HOSPITAL ADMINISTRATION

MANGEMNT

Dr.Jawed IqbalM.B.B.S (DOW), M.B.A (Ibt)

1

DEFINITION OF A HOSPITAL

A place where sick and injured people are given care or treatment and where children are often born

&Preventive and Prophylactic

services including services related to Postmortem for legal assistance

 

TYPES / LEVEL OF HOSPITAL

Govt. Section

Pure Private

Charitable

TERTOARY

SECONDRY

FLCF

1ALOPETIC

2HOMEO

3HIKMAT

Report Chemist Stock Report Medicine List Sales Report Laboratory/US/X-Ray Test Report Account Report OPD Patient List Search list Accounts Report INDOOR BOR /ALS Other Services e.g H.S.W.M.S/OT

H

M

I

S

Operating System Windows NT 4.0 and above Windows 9x

Database My SQL SQL SERVER MS Access

Management at Hospital Level

Can be explained under two Headings

A. Personnel Management B. General Management 

Personnel Management Personnel Management  means a Manager who is the head

of personnel department. He performs both managerial and operative functions of management. His role can be

summarized as :

According to Flippo, “Personnel management is the planning, organizing, compensation, integration and maintenance of people for the purpose of contributing to organizational, individual and societal goals.”

According to Brech, “Personnel Management is that part which is primarily concerned with human resource of organization.”

@ HOSPITAL ADMINISTRATRAION LEVEL

Personal

Manager

CARPORATE--------- MISSION AND VISION STATEMENT HR ACCOUNTS FINANCE MARKETING SERVICES @ OF # AND $ (OPD) & (INDOOR) / UNITS ROLE OF HR FOR SPECIAL STAFF (CONSULTANTS)

BOG

Mang

Personnel Management

Personnel Management is basically an administrative record-keeping function, at the operational level. Personnel Management attempts to maintain fair terms and conditions of employment, while at the same time, efficiently managing personnel activities for individual departments etc. It is assumed that the outcomes from providing justice and achieving efficiency in the management of personnel activities will result ultimately in achieving organizational success. 

@ HOSPITAL ADMINISTRATRAION LEVEL

Custodian of all Records related to Hospital / Clients or Patients.

Approval on Recruitment Policy and appointments. Dealing with Specialists mostly His own Line of Action for all concerned Departments. Decisions and Justice Calm and quiet ________ Can control Emotion

@ HOSPITAL ADMINISTRATRAION LEVEL

Personal Manager

Organization

al Succe

ss

QUALITY ------ (From HRM Point of View) Knowledge Intelligence Communication Skills Objectivity and Fairness Leadership and Motivational Qualities Emotional Maturity Empathy

The feeling that you understand and share another person's experiences and emotions : the ability to share someone else's feelings

HOSP]TAL

Personal Manager

A. Personnel manager provides assistance to top management- The top management are the people who decide and frame the primary policies of the concern. All kinds of policies related to personnel or workforce can be framed out effectively by the personnel manager.T

OP

PM

Dept/Section

Private (Pure)……………. Hospital Charitable (100%)………..Services Providers Government

FG

• Poly Clinic. Islamabed

PG • Civil HospitalsLG • Abbasi Shaheed Hospital

G.O •Social Security

S.G.O •P.I.A Hospital

PM

BOD

S&WG.M

HOSPITAL

M

Nature of Personnel Management Personnel management includes the function

of employment, development and compensation- These functions are performed primarily by the personnel management in consultation with other departments.

Personnel management is an extension to general management. It is concerned with promoting and stimulating competent work force to make their fullest contribution to the concern.

………………………Nature of Personnel Management

Personnel management exist to advice and assist the line managers in personnel matters. Therefore, personnel department is a staff department of an organization.

Personnel management lays emphasize on action rather than making lengthy schedules, plans, work methods. The problems and grievances of people at work can be solved more effectively through rationale personnel policies.

………………………Nature of Personnel Management

It is based on human orientation. It tries to help the workers to develop their potential fully to the concern.

It also motivates the employees through it’s effective incentive plans so that the employees provide fullest co-operation.

Personnel management deals with human resources of a concern. In context to human resources, it manages both individual as well as blue- collar workers.

Role of Personnel Manager

1. He advices the line manager as a staff specialist- Personnel manager acts like a staff advisor and assists the line managers in dealing with various personnel matters.

Line management is a business term to describe the administration of activities that contribute directly to the output of products or services. In a corporate hierarchy, a line manager holds authority in a vertical (chain of command), and/or over a particular product line. He or she is charged with meeting corporate objectives in a specific functional area or line of business.

Line of Business.

Line of business (LOB) is a general term which often refers to a set of one or more highly related products which serves a particular customer transaction or business need. In some industry sectors, like insurance, "line of business" also has a regulatory and accounting definition to meet a statutory set of insurance policies. It may or may not be a strategically relevant business unit.

•Indoor / Ward•OPD•Dead Stock Supply•Pharmacy Supply•Marketing•Accounts /Finance•Pt’s Welfare•Admin / Officiating•Equipments•OT•Training•P/Med Staff•Supporting Staff•Shop•Power / Water•Transport•Washing and Laundry

•HRM•Consultant Dealing•Building•Sanitation•Bank Dealing•Hosp. Marketing•Legal Issues•Courses / Teaching•Complaint Collection•Lab•X-Ray and……..•Rehabilitation•Preventive Section•Isolation Section•Security•Printing and Publication

2. As a counselor,- As a counselor, personnel manager attends problems and grievances of employees and guides them. He tries to solve them in best of his capacity.

3. Personnel manager acts as a mediator- He is a linking pin between management and workers.

Examples:

5. He acts as a spokesman- Since he is in direct contact with the employees, he is required to act as representative of organization in committees appointed by government. He represents company in training programmes.

http://www.managementstudyguide.com/personnel-management.htm

6. Must be aware of Hospital Operating System

Need and available Resources for Hospital Trained and Skill of Person Responsible Selection of Software Legal Aspect and “every thing within state’s

Rules and Regulation A confidential information / Issue under

justification

END OF TODAY’SLESSON

B. General Management 

Hospital Management Systems• Admin• Chemist• Laboratory• OPD • Create/Edit User• Backup• Add/ Edit Doctor Add/Edit Supplier Add/Edit Medicine Purchase Order Inventory Transaction Sales Add/Edit Text Patient Text Report Text Bills

• Patient registration.• Consultancy Record• OPD Bill• Add/Edit Finding• Add/Edit Advise• Conflicting Medicine composition