Hometown Citizens - Homeland Heroes National CAP Briefing from E-Learning.

Hometown Citizens - Homeland Heroes

National CAP National CAP Briefing Briefing

fromfromE-Learning E-Learning


Knowledge ManagementKnowledge Management• 24/7 capability

• Job Performance support

• Opportunity to learn more from links

• Cost savings versus telephone or email

• Consistent answers from SMEs

http://capnhq.custhelp.com


3

CAP Knowledgebase CAP Knowledgebase ActivityActivity

Five YearsFive Years• Searches up 917%

• Answers viewed up 497%

• Individual sessions up 322%

• Hits up 419%

• Self-service rate over 99.3% (i.e. 1000 sessions, 7 questions)


CAP Knowledgebase CAP Knowledgebase Activity TotalsActivity Totals

• Searches 1.78 million

• Answers viewed 2.65 million

• Individual sessions 1.61 million

• Hits 7.25 million

• Questions submitted 9.6 K


Future CAP Knowledgebase Future CAP Knowledgebase

• Job Performance Support (JPS) expanded

• Merge JPS and specialty track training

• KB support for online courses

• KB supports WiFi access to JPS

• KB future source of rapid course development and training

• Expand scope of KB at CAP HQs


E-Learning InitiativesE-Learning Initiatives

- Officer Basic Course Officer Basic Course (ECI-13 (ECI-13 Replacement)Replacement)

- IG Basic CourseIG Basic Course

- IG Senior CourseIG Senior Course

- Finance CourseFinance Course

- Squadron Leadership Course Squadron Leadership Course (Limited (Limited at this time)at this time)

- Instructor Course Instructor Course (In the works)(In the works)


Officer Basic Course Officer Basic Course NumbersNumbers

- - First Class Started 1 January 2010- Enrolled 245- Ended 30 May – 218 Complete

89% Completion Rate- Total Enrolled as of 1 September – 2832- Total Completed as of 1 September - 1452

- Current completion rate - 72%-Waiting List – 50

- Classes being started every month

ECI 13 – 1268FY 09

Completed – 505

40% Completion


SystemsSystemsBlackboard


SystemsSystems

Moodle


SystemsSystemsWing Finance Course


E-Learning Moodle E-Learning Moodle InitiativeInitiative

- Working with Southwest Region- Aircrew

- Flight line

- Ground Team

- Communications

- Mission Base Staff

- Mission Management System


SWR websiteSWR website


IntegrityIntegrity


QuestionsQuestions

Ron OlienykRon Olienyk

[email protected]@capnhq.gov

Hometown Citizens - Homeland Heroes National CAP Briefing from E-Learning.

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