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Unit 5Unit 5True LoveTrue Love

Section A Listening and Speaking

Section B Text Learning

Section C Skill Development

UNIT FIVEUNIT FIVE UNIT FIVEUNIT FIVE

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Contents

UNIT FIVEUNIT FIVE UNIT FIVEUNIT FIVE Next >< Back

Part 1 Will you marry me?

Back

Not as happy as I am. Now3)______________________in the world.

I will, Cindy. Let’s go to7) ________________________.

You have to ask for6) _____________________.

But, David,4) _______________.

Oh, David, I will. I’ve been waitingfor this moment for a long time.2) ____________________.

1） Cindy, I love you.____________________?

I’m so happy

5） ____________________?

Will you marry me

I have a requestI’m the happiest man

What is it?

see your parents right away

My parents’ permission


Part 2 My wedding will be on Valentine’s Day.

My wedding will be on Valentine’s Day.

A. A good idea. B. Great! Congratulations!

C. What a pity! D. Why are you in such a hurry?

Back


The boy looks exactly like his father.


A. Yes, he does. B. Yes, he doesn’t.

C. No, he does. D. He is quite healthy.

Back


The Smiths have a large house in New York.


A. They are very nice. B. You are kidding.

C. Thanks for telling me. D. I wish I had one, too.

Back


Mrs. Kent gets along well with her mother-in-law.


A. I don’t believe it. B. She is really

great.

C. Very kind of you to say so. D. I don’t like her.

Back


Would you like to join me for a cup of coffee, Miss?


A. Let me introduce myself first.

B. No, I won’t.

C. Sorry, but I’m waiting for my friend.

D. Don’t bother me.

Back


The Kanes are excited about their daughter’s upcoming marriage.


A. I’m afraid not. B. Why not?

C. Time flies. D. They must be very happy.

Back


Honey, why don’t we go out to have some fun tonight?


A. Sorry, I have to finish my work tonight.

B. Never mind.

C. Nothing is interesting for me.

D. Yes, but I’m afraid you can’t

Back



The young lady is quite interested in love stories.

A. Me too. B. She is bored.

C. They are all imaginary. D. She is too young.

Back



She shouted at her husband, but later was sorry about it.

A. He was very angry.

B. She ought to apologize to him.

C. They need to have a talk.

D. She goes nuts.

Back



I wonder if you want to see a film with me tonight.

A. Yes, of course. B. It’s boring.

C. I have no time. D. I like romantic stories.

Back


Part 3 What does your wife do?

Back

Number Statements T or F

1

2

3

4

5

The man’s wife doesn’t work.

Most of the time the man does the housework.

His wife has published two novels already.

His wife’s next book will come out next month.

The other man is quite surprised to hear all about the woman writer.

T

F

F

F

T


Number Choices of Answers Best Answer

Conversation One

Conversation Two

Conversation Three

Conversation Four

Part 4 Would you like to join us for a party tonight?

Back

A

C

B

C

原　文原　文

原　文原　文

原　文原　文

原　文原　文

A. Friends. B. Waiter and diner.C. Doctor and patient. D. Brothers.

A. Her boss. B. Her colleague.

C. Her husband. D. Her friend.

A doctor. B. A teacher.C. A manager in a company. D. A shop-assistant.

A. The girl’s boyfriend. B. The girl ’s finance.C. The girl’s father. D. The girl ’s teacher.


Part 5 What is an engagement?

Back

　　 Americans generally are _______ for a period of about one year if they are

planning a _________ ceremony and party. The man usually gives the woman a

________ engagement ring. During this time, the bride may _______ many gifts

she will need as a wife. Many people say the _______ of the engagement period

is to _______ enough time to plan the wedding. But another purpose is to let

enough time pass so the two people are sure they want to marry _______ .

Either person may decide to ________ the engagement.

　　 If this happens, the woman usually returns the ________ to the man. They

also return any wedding or _______ gifts they have received.

engaged

wedding

diamond receive

purpose

permit

each

break

ring

shower


Part 6 Are you ready?

Back

Priest: Thomas Paine, do you take Mary Green to be your lawfully wedded wife?

Groom: _________________________

Priest: Mary Green, do you ______________________________________________

________________________?

Bride: I do.

...

G&B: For better, _____________________,

For richer, ________________________,

___________________ and in health,

Till death do we part.

…

Priest: The rings, please. ... I now pronounce you _____________________________.

I do

Mary Green, do you take Thomas Paine to be your

lawfully wedded husband

for worse

for poorer

In sickness

husband and wife


Part 7 Pair Work or Group Work and Presentation

Back

1. Role Play

　　 Andy fell in love with Chris at the first sight. But he is quite shy. With a friend’s

encouragement, now he is determined to ask her to go on a first date.

　　 Student A: Andy

　　 Student B: Chris

2. Discussion

　　 Do you agree that “In a marriage, a man loses his bachelor’s degree and a woman

gets her master’s degree”? Discuss with your partner first, and then present your ideas

to the class.


Text-related exercises

Language Points

Text A

Text B

Contents


Text A

Back

New Words


Text A

Back


Text A

Back

Useful Expressions

be fond of 喜欢；喜爱

talk down to 以高人一等的口气说话

stand up to him 抵抗；勇敢反对

be supposed to 可以；应该

stand by sb. 支持；帮助；忠于某人

be downsized from 被裁员

present sth. to sb. 把……交给；颁发；授予

have a hard time doing 做某事很困难

fight back 奋力抵抗；回击；忍住，抑制住

reach out 伸出手


Text A

Back

The Gift of Life

　　 1 My parents have certainly had their troubles. They loved each other, but they didn’t

seem to like each other very much. Dad was too fond of his beer, and he talked down to

Mom a lot. When she tried to stand up to him, a fight would inevitably follow.

　　 2 The year 1998 was the beginning of a remarkable transformation for my family. My

father, 52 years old, the always healthy, weightlifting, never-missed-a-day-of-work kind of

dad, discovered he had kidney disease. One physician’s assistant told Dad, “According to

your file, you’re supposed to be dead. ”Dad’s future hung in limbo.

　　 3 The road to recovery has been long. During it all, my mother stood by, sympathetic

and helpful. In November 2003, my father received a healthy kidney at Christ Hospital. My

mom was his donor.


Text A

Back

　　 4 Financially, the disease was devastating to them. Dad was too sick to work and

throughout the same period, Mom was downsized from two different jobs. So they had no

income for months. So my sister and I were surprised when, shortly before his surgery day,

Dad handed us a diamond pendant that we were to give to Mom after the operation.

　　 5 The surgeries went well, and not long afterward, Mom was allowed to visit Dad. It

was surreal to see both our parents trying to talk to each other through tears. We presented t

he diamond pendant to Mom so that Dad could watch her open it. Everybody was crying,

even the nurses.

　　 6 My Dad was having a hard time fighting back emotion, and suddenly my parents sp

ontaneously reached out to hold each other ’s hands. I snapped a picture of the enormous,

life-defining moment.


Text A

Back

　　 7 Everything has changed since then. They laugh more and complain less. There’s a

closeness that they didn ’t have before.

　　 8 For Christmas, my sister and I gave them two framed photos linked together by

hooks. The top photo is of their clasped hands on their wedding day. Handwritten on the

matting it says, “For better or worse, for richer or poorer.” The second photo is of that day

in the recovery room. Their hands are intertwined with hospital bands, and on the matting it

says, “In sickness and in health, ’till death do us part. ”


Text A

Back

Task 1: Think about the following 3 questions and complete the answers.

1. What was the year 1998 for the author ’s family?

　 It was _______________________________________ for the author ’s family.

2. What ’s wrong with the author ’s father?

　 He discovered he had ______________________________.

3. From whom did the author’s father receive a healthy kidney?

　 From _______________________.

beginning of a remarkable transformation

kidney disease

the author’s mother


Text A

Back

Task 2: Comprehension check.

1. According to the text, which statement about the parents is true?

A. They didn’t love each other.

B. They liked each other.

C. They loved each other, but they didn ’t seem to like each other very much.

D. They liked each other but they didn’t seem to love one another.

2. Which of the following words can’t be used to describe the father?

A. Healthy. B. Good-tempered.

C. Never-missed-a-day-of-work. D. Strong.


Text A

Back


3. Which of the following statements is NOT true about the father ’s disease?

A. The road to recovery has been long.

B. During the time, the mother had been helping the father.

C. The father could recover even though there was no kidney donor.

D. The disease stopped the father from working.

4. What did the father intend to send to the mother after the surgeries?

A. A ring. B. A framed picture.

C. A necklace. D. A diamond pendant.


Text A

Back


5. What happened to the parents after the father ’s surgeries?

A. Everything changed. They became very close.

B. They laughed more and never complained.

C. They fell into great debt.

D. They had to rely on their daughters to live on.


Language Points

Back

1. Dad was too fond of his beer, and he talked down to Mom a lot.

be fond of sth/doing sth: 喜欢 , 喜爱

Examples:

1) Many young ladies are fond of going to parties.

2) We had grown fond of the house and didn ’t want to leave.


Language Points

Back

Practice: Translate the following sentences into English.

1) 这些年我一直喜欢她。

2) 玛丽好对别人指手画脚。

I have been fond of her during these years.

Mary is very fond of telling other people what to do.


Language Points

Back

2. When she tried to stand up to him, a fight would inevitably follow.

stand up to sb./sth. 对抗，勇敢地面对；不甘忍受某人的欺负；经得起

Examples:

1) It was brave of her to stand up to the bullies.

2) My mother was very weak; she could not stand up to this cold weather.


Language Points

Back


1) 这些村民们勇敢地面对突如其来的灾难。

2) 可怜的孩子们不得不忍受教室的寒冷。

The villagers stood up to the sudden disaster.

The poor children had to stand up to the cold in the classroom.


Language Points

Back

3. One physician ’s assistant told Dad, “According to your file, you ’re supposed to be dead. ” be supposed to 应该，应当 be not supposed to do 不准；不应当；不得

Examples:

1) The engine doesn’t sound like it ’s supposed to.

2) You were supposed to be here an hour ago.


Language Points

Back


1) 我以为我们今天会领到薪水呢。

2) 不准践踏草地。

I thought we were supposed to be paid today.

You are not supposed to walk on the grass.


Language Points

Back

4. During it all, my mother stood by, sympathetic and helpful.

stand by sb. 支持；帮助；忠于 stand by sth. 遵守

Examples:

1) When we are in trouble, our parents are always the first to stand by us.

2) She still stands by every word she said.


Language Points

Back


1) 我们有困难时，他们总是支持我们。

2) 任何人都应遵守交通规则。

They always stand by us when we have trouble.

Everyone should stand by the traffic regulations.


Language Points

Back

5. ..., Mom was downsized from two different jobs.

be downsized from 被裁员

Examples:

1) Many employees were downsized from the large company because of the

financial crisis.

2) He was downsized from his job because of his bad performance.


Language Points

Back


1) 一百多名工人被工厂裁掉了。

2) 她因为被公司裁员而伤心不已。

More than one hundred workers were downsized from the factory.

She is very sad because she was downsized from the company.


Language Points

Back

6. We presented the diamond pendant to Mom so that Dad could watch her open

it.

present sth. to sb./present sb. with sth.把……交给；颁发；授予

Examples:

1) The chairman presented the gold medal to the winner.

2) On his retirement, colleagues presented him with a set of golf clubs.


Language Points

Back


1) 他将设计好的蓝图 (blueprint)交给了老板。

2) 这家人把宝剑 (sword) 捐赠给了博物馆。

He presented the designed blueprint to his boss.

The sword was presented by the family to the museum.


Language Points

Back

7. My Dad was having a hard time fighting back emotion, and suddenly my parents

spontaneously reached out to hold each other’s hands.

have a hard time doing sth.: have trouble/difficulty (in) doing sth. 做某事有困难

Examples:

1) He had a hard time controlling his emotion when he returned to his

motherland.

2) The baby had a hard time learning to walk.


Language Points

Back


1) 一些有钱的人很难认清谁是他们真正的朋友。

2) 是否应该放弃搜寻，他们很难作出决定。

Some rich men have a hard time telling who their real friends are.

They had a hard time deciding if they should give up searching.


Language Points

Back

7. reach out to do sth./for sth. 伸出手去做某事；伸出手去拿某物

Examples:

1) They simultaneously reached out to shake each other’s hands.

2) The child reached out for the toy.


Language Points

Back


1) 他伸出手去摸他的孩子。

2) 小偷正伸手偷老太太的钱包时被警察抓住。

He reached out his hand to touch his kid.

The policeman caught the thief reaching out for the old lady’s wallet.



Back

Exercise 1: Choose the best answer.

1. He is rather too fond ________ the sound of his own voice.

2. The way in which we work has undergone a complete ______ in the past decade.

A. at B. to

C. of D in

A. reform B transformation

C. transfer D. transaction

C

B



Back


3. I seem __________ left my book at home.

4. Tokyo and New York are major _________ centers.

A. having B. to had

C. to have D. have

A. financial B. financially

C. finance D. financier

C

A



Back


5. His argument simply doesn’t __________those scrutiny( 推敲 ).

6. On the graduation ceremony, the president ___ the degrees ___ all the graduates.

A. stand by B. stand for

C. stand up D. stand up to

A. presented, at B. presented, to

C. granted, for D. gave, for

D

B



Back


7. The problems facing the president are _________.

8. She ________ inside her bag for a pen.

A. enormous B. enormity

C. enormously D. large

A. arrived B. put

C. looked D. reached

A

D



Back


9. How can you ________ and see him accused of something he didn ’t do?

10. It ’s time to _______ against street crime.

A. stand out B. stand over

C. stand by D. stand up

A. fight back B. fight off

C. fight out D. fight with

C

A



Back

Exercise2: Fill in each blank with the proper form of the word given in brackets.

1. I didn ’t feel at all ___________(sympathy) towards Kate.

2. After retirement, he has been living a(an) _____________(remark) life like all

the

common people.

3. The decision was based on __________(emotional) rather than rational thought.

4. The heart transplant will take place as soon as a suitable __________(donate) can

be found.

5. __________(inevitable), it rained on the day of the wedding.

sympathetic

unremarkable

emotion

donor

Inevitably



Back

Exercise2: Fill in each blank with the proper form of the word given in brackets.

6. A passing tourist __________(snap) the incident.

7. The photograph had ____________(frame) and hung on the wall.

8. My father had a hard time __________ (fall) asleep when he got old.

9. The student __________ (suppose) to hand in his homework next Monday.

10. Have you heard that some people _________________ (downsize) from the 　

　 company next month?

snapped

been framed

falling

is supposed

will be downsized


Text B

Back

New Words


Text B

Back

Useful Expressions

as a matter of fact 事实上

day by day 一天又一天

In addition 除此以外


Text B

Back

Home Is not a Place for Argument

　　 This is a letter from a father to his daughter, when she got married abroad.

　　 1 Mom and I were really pleased when we heard the information about

your marriage! We hope our child could step on the way of marriage and life,

could be full of thankfulness in the heart, safe and peaceful staying up. Here we

are

giving you a summary of our life.

　　 2 Firstly we’re telling you,“Home is not a place for argument ”. These

words seem meaningless, but exactly correct. This is truth, reality, a conclusion

summarized in thousands of messes and confusions by many couples, so many

families (including ours) with so much time, so much bitter, so much quarrel, so

much love and hate and so much right and wrong!


Text B

Back

　　 3 Secondly “Marriage is an empty box”. You must put something in it, and then you ’re able to get back something you need. The more you put, the more you get. A lot of people expect too much when they get married. They expect they can get richness, consolation, love, peace, happiness and health. As a matter of fact, marriage is only an empty box when it just begins. The two persons gathered must foster a habit, that ’s to give, to love, to serve each other, then the box will be fruitful day by day.　　 4 The first thing that should be put in the box is “missing”. Missing is something branded in our mind. Missing is a path to home when you ’re exhausted, is warmth in icy winter night, and is the flavor of meals after you rush into the house. In empty box, “art” is also needed. In marriage life, art is everywhere, in anger and in dispute. There was a couple that hardly fostered five children. The hardship can only be realized by themselves. One day, the couple disputed more and more seriously and almost broken. The wife suddenly said, “Wait! I’m goannaprocreat ”. This is the art of dispute.


Text B

Back

　　 5 In addition, there are still a lot of things to be put in, and this is up to

yourselves.

　　 6 A writer has ever said “you fostered him, and you taught him, then

your duty has finished. And the best gift you gave to him is a pair of wings”.

We’d

like to see you flying happily, with our blessings!


Text B

Back

Task 1: Read the text again and decide whether the following statements are True (T) or　　　 False (F).

1. The parents are present at their daughter’s wedding.

2. In the letter, the father gave the daughter many suggestions about a happy

marriage.

3. All the suggestions given to the daughter are from a book the parents read.

4. In the parents ’eyes ，“ Home is not a place for argument” is meaningless

and

wrong.

5. In the box of marriage, the more you put, the more you get.

( )

( )

T

F

( )T

( )F

( )F


Text B

Back

Task 2: Complete the following outline.

The summary of the parents’ view on home and marriage

Firstly, home is not a ____________________ .

Secondly, marriage is _____________:

The first thing to be put in the box is ________;

____is also needed to be put in;

In addition, there are a lot to be put in, and this is _________ .

place for argument

an empty box

missing

Art

up to you

Grammar

Word Formation


Writing

Contents


Word Formation

Back

-ness

-hood

•A suffix in nouns, meaning

“the quality, state or character of ”


“the quality, state of... ”

•“a group of people of the type

mentioned”

motherhood,

neighborhood

dryness, blindness

childhood, falsehood


Word Formation

Back

-ist

-ism

•A suffix in nouns, meaning “aperson who believes or practices ”•“a member of a profession or business activity ”


“the action or result of ”

•“the state or quality of ”

•“the teaching, system or... ”

criticism, tourism

heroism, optimism

capitalist, communist

dentist, novelist,

agriculturist

violinist, pianist

receptionist, typist

Buddhism

Confucianism


Word Formation

Back

Task 1: Study the suffixes above and put the following into English.

1 reception 接待员

2 careless 粗心，马虎

3 novel 小说家

4 optimistic 乐观主义

5 piano 钢琴家

6 false 假话，虚假

7 critic 批评，批判

8 blind 失明，盲目

9 child 童年

10 hero 英雄主义

receptionist

carelessness

novelists

optimism

pianist

falsehood

criticism

blindness

chlidhood

heroism


Word Formation

Back

Task 2: Fill in the blanks with the proper form of the words in Task 1.

1. ___________ made him alive through the hard days.

2. He is one of the country’s leading contemporary( 当代的 ) __________.

3. The girl is a __________ in Beijing Hotel.

4. His __________ is the result of an accident.

5. This photo reminds him of his __________.

6. One of his ideals is to become a __________.

7. Stories of his __________ resounded through the country.

8. He charged the fire to my _____________.

9. Jack’s mother thought what Jack had said was just a __________.

10. Some youth today do not allow any __________ at all.

Optimism

novelists

receptionist

blindness

chlidhood

pianist

heroism

carelessness

falsehood

criticism


Grammar

Back

Verbs ( 动词 )

动词类别例词例句

及物动词 (vt.)

achieve, overcome,

address, admire,

affect, afford

Finally we achieved our goals.

The students admire Professor Smith very much.

We’ll overcome the difficulties in our English learning.

不及物动词 (vi.)appear, rise, belong,

come, cry

The sun rises in the east every morning.

China belongs to the third world.

When we talked about him, he appeared.

系动词 (link-v.)

be, become, appear,

seem, sound, get,

look, feel

Silk feels soft and smooth.

He seems like his father.

The daytime is becoming shorter.

助动词 (aux.v.) be, have, do, will, shallDo you have any brothers or sisters?

We have lived here for a long time.

We shall be back in time.


Grammar

Back

Verbs ( 动词 )


情态动词(mod.v)

can/could ( 表示能够 , 会 )Can you go with me today?

The students can speak English.

may/might （表示可能，或许能够）

May I smoke here?

They might come today, but I ’m not sure.

must/should ( 表示应当，必须，不许，不应该 )

Must I start our right now?

No, you needn ’t.

You shouldn’t be absent-minded in class.

shall/will/would( 表示请求或征求意见 )

Will/Would you do me a favor?

Shall I go with you?


Grammar

Back

Verbs ( 动词 )


ought to( 表示应该，应当 )We ought to make greater contributions to humanity.

I don’t think you ought to stick to it.

need ( 表示需要，只用于否定句和疑问句 )

Need I copy the text once more?

Yes, you must. /No, you needn’t.

You needn’t have waited for him so long.

dare ( 表示胆敢，只用于否定句和疑问句 )

I dared not go alone there last night.

Dare you say it directly to the boss?


Grammar

Back

动词的形式

形式变化规则例词

现在式第一、二人称，第三人称复数后用动词原形 work, appear, talk

第三人称单数 +s ( 规则同于名词变复数 ) comes; teaches, washes; cries

过去式过去分词

规则动词( 过去式和过去分词同形 )

一般词 +ed ；以 e 结尾的词 +d ；辅音 +y结尾的词，改 y 为i+ed ；重读闭音节词，双写最后字母 +ed

worked; pleased

studied, simplified

stopped; fitted; chatted

不规则动词( 过去式和过去分词不一定同形 )

beat —beat —beaten

break—broke—broken

fight —fought —fought

fly—flew —flown

hide —hid—hidden


Grammar

Back

动词的形式

形式变化规则例词

现在分词

一般词 +ing ；以不发音的 e 结尾的，去掉e 后 +ing ；重读闭音节词，双写最后一字母 +ing

listening, making

beginning, forgetting

特殊词

dying, lying, panicking, tying,

hoeing, picnicking, dyeing, toeing, mimicking


Grammar

Back

Task 1: Choose the best answer.

1. When will the book________?

2. It’s not so difficult ________ English as someone thinks.

A. publish B. publishes

C. published D. be published

A. mastered B. masters

C. to master D. mastering

D

C


Grammar

Back


3. It is ________ to me that he should be absent.

4. ________ by his example, they performed countless good deeds.

A. astonished B. to astonish

C. astonishing D. astonish

A. Influencing B. To be influenced

C. Influenced D. Have influenced

C

C


Grammar

Back


5. She found it impossible ________ the work soon.

6. It’s no good ________ here.

A. to finish B. finishing

C. finishes D. have finished

A. to wait B. waited

C. waiting D. you are waiting

A

C


Grammar

Back


7. I ________ my door ________ only last week.

8. You haven ’t kept your promise ________ us regularly.

A. have, painted B. had, painted

C. had, to paint D. have, painting

A. having written B. to write

C. writes D. wrote

B

B


Grammar

Back


9. He tried to avoid ________ about this.

10. The problem is who can ________ to work abroad.

A. talking B. to talk

C. talked D. talks

A. send B. sending

C. to send D. be sent

A

D


Grammar

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Task 2: Fill in the blanks in the following sentences with proper form of the appropriatewords in the brackets (be ， have ， do ， will ， should ， would ， can ， may ， might ， must).

1. You ________ be reading a textbook instead of a novel.

2. He was always meaning to buy one, but never ________.

3. Who ________ be on duty tomorrow?

4. _________ you please look over my essay?

5. What have you _________ doing since then?

6. Need I finish my term paper before Monday? Yes, you ________.

7. A blind man ________ not judge colors.

8. You haven ’t eaten for a whole day, you ________ be starving.

9. ________ God bless you.

10. Must we start doing the job at once? No, you ________ .

should

did

will

Would

been

must .

can

must

May

needn’t


Writing

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Letters of Apologies (道歉信 )

　　道歉信是写信人对未尽之事向收信人表示歉意。语言要诚挚，解

释的理由要真实，不要显出丝毫虚情假意，从而使收信人理解，并达

到最终谅解。

　　道歉信通常包括三部分内容： 1. 表示歉意，道歉的原因； 2. 出现

差错的原因，提出弥补措施； 3. 再次致歉，希望得到理解。信的语言

要诚挚，解释的理由要真实。好的道歉信不仅会取得对方的谅解，还

会增进彼此的感情。


Writing

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Useful expressions

1. I am writing to apologize for ... /I am writing to say sorry for ...

2. I would like to give you my apology for...

3. Please accept my sincere apology for...

4. I am indeed sorry for what I did/said, but believe I had no intention to ...

5. I feel awfully sorry about it and want you to know what happened.

6. Please forgive me for my stupid choice of words.

7. I sincerely hope you can understand my situation/think in my position and

accept my apology.

8. Once again, I ’m sorry for any inconvenience caused/you have sustained.


Writing

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Sample

Oct. 31, 2011

Dear Mr. Thomas,

　　 I would like to express my apologies for not being able to keep our 9

o’clock appointment. I had a small accident on my way to school. I will come

over to your apartment the day after tomorrow —Monday, November 2, at 9

a.m. if that is convenient for you. I will check my mailbox tomorrow to see if

you have left a note for me. Otherwise, I will see you at nine, Monday

morning.

With many apologies.

Cindy (Signed)


Writing

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Letters of Complaints(投诉信 )

　　投诉信是表达对产品质量或所接受的服务不满的信件。投诉信应该重点表明

投诉的原因，叙事应客观、准确、简洁。值得注意的是，写投诉信的目的是寻求

问题的解决办法而不是为了泄愤，因此在表达自己的不满时，语言要把握分寸，

不失风度。最后提出的解决方法应切实可行。

　　　投诉信一般包括三个部分： 1. 提出投诉内容； 2. 说明具体情况； 3. 提

出解决办法。


Writing

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Useful expressions

1. 投诉内容 I am writing to you about ... which I received/bought ... I am going to complain about ... We are compelled to express our surprise and disappointed at finding that

these products are of inferior quality.2. 投诉原因 When we checked ..., we noticed ... When I took ... out of the bag and examined closely, I found ... When I unpacked ... and tried to use it, it didn’t work.3. 希望得到的结果 Please let me know what you intend to do in this matter. I am requesting a full investigation into the matter. It ’s my sincere hope that the problem will be solved in a mutual agreeable

way. I sincerely hope the department concerned will consider my suggestions and improve the situation as soon as possible.


Writing

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Sample1

November 15, 2011Dear Sir,　　 With reference to our order No. W 98, the 120 computer sets supplied to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.　　 The packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question. We unpacked the computer sets with care and can only assume that damage must be due to careless handling atsome stage prior to packing.　　 We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile, we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.

Yours sincerely,(Signature)


Writing

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Sample2

September 12, 2011

Dear Mr. Chang,

　　 On September 10, our order for 280 women’s cotton sweaters was duly

received, but we regret to say that 40 cotton sweaters in white color were seriously

soiled.

　　 We had investigated the case immediately, and the result shows that the damage

was due to improper packing, for which the suppliers are definitely responsible.

　　 Needless to say, we have suffered a great loss from this, as we cannot sell the

sweaters in this condition to our customers. We ask you to conduct investigation at

your end and reply to us.

Sincerely yours,

Sunny Lee

Manager


Writing

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Task 1: Write a greeting card according to the information given in Chinese.

　　你和好友赛琳娜约好昨天见面，但是临出发时，你的经理却让你做一份紧急的计划，而你当时却找不到一部电话通知她，一直工作到晚上八点半，而未能赴约。对此你向好友道歉，希望她能原谅，并约她这周末见面以弥补此次遗憾。

Nov. 15, 2011Dear Celina,　　 I am sorry I missed seeing you yesterday. I know you must have beendisappointed. I also feel worried and anxious in my heart. The fact is that my manager at the last moment asked me to prepare an urgent plan and I could not get to a phone to call you. Yesterday I worked late until about 8:30 p.m.. I am terribly sorry. However, I would like to ask you out this weekend to make up for yesterday.　　 Please give me a chance and I am waiting for your reply.

Sincerely yours,Ella


Writing

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Task 2: Fill in the blanks according to the information given in Chinese.

Oct. 20, 2011

Dear sir,

　　 I’m writing to you about a typewriter _________________________( 我从你那里订购的 ) on Oct. 16, 2011.

　　 When I unpacked the machine and _____________________(准备使用它 ) ， I

found out that the backspace key didn ’t work. _________________________(查看了一下 ) ， I also found out that the line space regulator has been cracked.

　　 As you know, the machine is unconditionally ___________________( 保质一年 ). Since you have no _______________________( 维修人员 ) in this city I am

obliged to return it to you. I hope you can ________________________( 给我发一台新的 ) within a few days.

Yours truly,

Wang Le

I ordered from you

tried to use it

Looking it over

guaranteed for a year no repair service man

send me a new one

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