Listening Skill Group

8/8/2019 Listening Skill Group

1/23

Presented by:Darshan MahetaHiren BrahmbhattKhushali GorSeema ParmarDharmesh ParmarDipti NayduD.G. GoswamiJignesh Piyeja

Guided BY:Shital mam


2/23

INTRODUCTION

Listening is an important skill most peopleare oblivious of the time they spend inpurposeful listening.

Listening is quite similar to reading as itinvolves the reception and decoding ofverbal message from the other person.

No communication process is completewithout listening.

Listening is a neglected study in school

and colleges Even though managers fromaround the world consider it a significantpart of ones communication skills.

Communication can not be managedeffectively without good listening skills.


3/23

PURPOSE

To gain new information and ideas.

To questions and test evidence anassumptions.

To be inspired

To improve your own communication.


4/23

DEFINITION

Listening is a process ofreceiving, interpreting andreacting to a message received

from the speaker. Listening, whether done by

individuals or by companies andgovernment, is a signal ofrespect. When people dont feel

listened to, they dont feelrespected. And when they dontfeel respected, they feel angerand resentment. Thisresentment is exacerbated ifpeople think youre pretending

to listen but arent.


5/23

STAGES OF THE LISTENING

PROCESS


6/23

TYPES OF LISTENING

Appreciative listening

Empathetic listening

Comprehensive listening

Critical listening

Active listening


7/23

APPRECIATIVE LISTENING

This is listening for

deriving aesthetic

pleasure, as we do

when we listen to a

comedian, musician,

or entertainer.


8/23

EMPATHETIC LISTENING

When we listen to adistressed friend who wantsto vent his feelings, weprovide emotional and moralsupport in the form ofempathetic listening.

When psychiatrists listen totheir patients, their listeningis classified as empatheticlistening.


9/23

COMPREHENSIVE LISTENING

This type of listening isneeded in the classroom whenstudents have to listen to thelecturer to understand andcomprehend the message.

Similarly , when someone is

giving you direction to find thelocation of a place,comprehensive listening isrequired to receive and

interpret the message.


10/23

CRITICAL LISTENING When the purpose is to accept

or reject the message or toevaluate it critically, onerequires this type of listening.

For example listening to a sales

person before making apurchase or listening topoliticians making their electioncampaign speech involves

critical listening.


11/23

Desire to be other-

directed

No desire to protect

yourself

Desire to imagine

the experience of

the other

Desire to

understand, not

critique

QUALITIES OF ACTIVE

LISTENERS:


12/23

ACTIVE LISTENING

Body Language Open-Ended

Questions

Repeat ContentAcknowledge

Feelings

Dont Judge Be Quiet


13/23

BARRIERS OF LISTENING

Environmental conditions

Space / distance

Omniscient attitude of the

listener

Infrastructure

Speed of the speaker


14/23

CONTu

Posture of the listener

speakers non-verbal

communication

Voice and tone of the

speaker

Language of the speaker


15/23

FEATURES OF LISTENER

Stop talking with other while you

listen to some one. So you can

understand the concept of

speaker.

Show you want to listen. So you

can understand him.

Remove distraction

You should empathies withspeaker on listening time.


16/23

CONTu

Never interrupt the person before they are finishedtalking.

Never mock what the person has to say.

Never judge the person that's talking to you. Beopen to suggestions and solutions.

Stop talking/be silent

Hold your temper while you listen to some one.There are the best features of good listener.


17/23

ANATOMY OF POOR LISTENING

Calling a subject boring: Poorlisteners will tune out if they decidethe subject is boring.

Criticizing the speaker:A poor listener finds fault with thespeaker (what they look like,wear, etc.) or says that the speakercan't have anything worthwhile tosay.

Overreacting: Poor listeners disagree

so strongly with the speaker that theymiss the rest of the talk.

Listening for facts only: Poorlisteners don't think about the "bigpicture" or main ideas that go alongwith the facts


18/23

CONT..

Faking attention: Poor listeners lockeyes onto the speaker and then relaxand daydream.

Giving into distractions: Poor listeners

will use distractions (footsteps,coughs, door closing) as an excuse tostop listening.

Choosing only the easy stuff: Poorlisteners want to be entertained anddon't want to take the trouble to figure

out complex ideas. Wasting thought speed:Poor listeners (because thought speedis faster than speech) will usethought speed to think about personalproblems or distractions, thusfalling behind the speaker.


19/23

TECHNIQUES TO IMPROVE

LISTENING SKILLS

Motivate your self tolisten

Respect the speaker

Remove horns effect

Positive body language

Do not interpolate

Manage your mood

Improve your listeningspan

Use lucid style


20/23

ROLEPLAY Role-playing refers to the changing

of one's behavior to assume a role,either unconsciously to fill a socialrole, or consciously to act on anadopted role.

While the oxford English

dictionary defines role-playing as"the changing of one's behavior tofulfill a social role"

For instance, you might train salespeople by having two people actout a sale-scenario. One acts as

the sales person. The other acts asthe customer. This allows traineesales people to practice their salestechniques. A trainer and/or othertrainees may watch the role playand critique it afterwards.


21/23

PROCESS OF ROLEPLAY


22/23

TEAM ROLEPLAYING IS AN

EXCELLENT EXERCISE FORu

analyzing problems fromvarious perspectives

implementing brainstorming

methodology in simulations ofreal cases

trying various solutions in acase scenario

developing team-work, co-operation and creativeproblem solving in groups

exercising creative techniques

in a risk-free environment


23/23THANK YOU FOR LISTENIN

Listening Skill Group

Documents

Transcript of Listening Skill Group