HNC/D Administration and IT Integration of Units/Topics Dawn Hayes.
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Transcript of HNC/D Administration and IT Integration of Units/Topics Dawn Hayes.
![Page 1: HNC/D Administration and IT Integration of Units/Topics Dawn Hayes.](https://reader031.fdocuments.in/reader031/viewer/2022020417/56649f565503460f94c7aff2/html5/thumbnails/1.jpg)
![Page 2: HNC/D Administration and IT Integration of Units/Topics Dawn Hayes.](https://reader031.fdocuments.in/reader031/viewer/2022020417/56649f565503460f94c7aff2/html5/thumbnails/2.jpg)
HNC/D Administration and ITHNC/D Administration and ITIntegration of Units/Topics
Dawn Hayes
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Aim of WorkshopAim of Workshop
To share experience of integration within the new HN framework
To look at the impact of integration from a learner’s perspective
To explore opportunities for further integration
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Example from New HN FrameworkExample from New HN Framework
Creating a Culture of Customer Care (DJ42 34)– Outcome 3
Communications (DE3N 34)– Outcome 2
Customer Care
Communications
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Integrated Learning OutcomesIntegrated Learning Outcomes
Customer Care (Outcome 3)– Evaluate a customer care strategy for an
organisation
Communications (Outcome 2)– Produce complex written documents
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Holistic AssessmentHolistic Assessment
Open BookReport
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What were the challenges?What were the challenges?
Ensuring learners understood the collective assessment requirements and met the criteria for all Outcomes
Different lecturers delivering the integrated units
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What made integration a success?What made integration a success?
Close liaison with servicing staff
Clear guidelines issued to learners
Mutual guidance provided on an ongoing basis
Existing course team culture
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BenefitsBenefits
Delivery:
– Collaboration– Sharing of best practice– Combined preparation and guidance
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BenefitsBenefits
Learner’s perspective:
– Wider application of knowledge/understanding– Reduced assessment workload– Improved comprehension– Cross contextualisation
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The way forwardThe way forward
To explore further integration opportunities to:
– Increase enhancement of the learning experience
– To deepen learners appreciation of holistic business problems
– To pave the way towards collaborative learning and delivery methodologies
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