HNC 3O1 - Consumer Responsibilities

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CONSUMER RESPONSIBILITIE S What you need to know to be an Informed Consumer!

Transcript of HNC 3O1 - Consumer Responsibilities

Page 1: HNC 3O1 - Consumer Responsibilities

CONSUMER RESPONSIBILITI

ESWhat you need to know to be an

Informed Consumer!

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THIS WEEK TUES: How to be a responsible

consumer!

WED: Paying for Purchases

THURS: Exchanges and Returns

FRI: Consumer Protection

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DON’T BE A CARELESS CONSUMER! Being fair, courteous and law-abiding

Helps stores and companies run smoothly.

Benefits the consumer and the producer!

Helps to prevent “hidden costs”.

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HIDDEN COSTS

Careless/damaged

• Who cleans and repairs?

• Can item be resold?

theft• Who pays for

stolen items?

Improperreturns

• Who pays extra work hours?

• “Mark downs” in cost!

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SHOPPING ETIQUETTE

Dos Don’ts

Return clothes neatly Be politeness Ask for help. Respect sales

associates Lend a hand Use appropriate

language, talking quietly

Be quiet Have realistic

expectations

Don’t try on clothes that won’t fit

Leaving the changeroom a disaster!

Mix match clothing Put away clothes

improperly Misbehaving kids Refold clothing Hiding clothing Price switching/leave tags

on Don’t stalk!

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SHOPPING GUIDELINES

Making shopping more enjoyable!

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SHOW CONSIDERATION Even when frustrated!

Don’t complain loudly

Waiting in line

Politeness

Put yourself in the customer’s or clerk’s shoes

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CUSTOMER SERVICE!

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HANDLE MERCHANDISE CAREFULLY Try on what fits

Watch out for make-up stains

Remove Shoes

Leave the tags on

Re-hang clothing

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UNDERSTAND STORE POLICY Can you return

items?

What is needed?

How long to return?

Cash or store credit?

Gift receipts.

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BE HONEST Shoplifting hurts

everyone!

Can increase “hidden costs” for consumer.

Business costs for merchandiser.

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SHOPLIFTING COSTS $$$ http://www.cbc.ca/video/#/Shows/12212

54309/ID=1328491545

CBC Documentary. “The Secret World of Shoplifting” (2009)

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CUSTOMER COMPLAINTS? What is the best way to “complain

effectively”?

1. Return to the store2. Write a letter to the store3. Write to manufacturer (customer

relations)4. Contact Better Business Bureau

(mediator)

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WRITING A COMPLAINT ...