Hazels Management Services Ltd registered in England No 7837102

Hazels Management

Operational Excellence Implementation

What is Operational Excellence?

Operational Excellence comprises a number of interrelated elements that come together to ensure that business processes are run efficiently, effectively and economically to deliver value to customers.

Based on the principles of World Class Companies* that:

are Customer and Consumer focussed take calculated risks empower people are sustainable and socially responsible have aligned and inspiring leaders set challenging goals are results driven are adaptable learning organisations continuously improve and innovate partner with customers and suppliers

*derived from ISO 9001 2008/15, Baldridge Award Criteria, European Foundation for Quality management Principles

The fundamental elements of Operational Excellence are:

Trust & Respect Goal Alignment & Results Focus Leadership Organisational Structure Change Management Communication Effectiveness Training and Development Clear Roles & Responsibilities Problem Solving Capability Progressive Empowerment Team Orientation Proactive Management Safety, Health & Environmental Leadership Visual Workplace Data Reliability & Handling Standardisation Risk Management

Project Selection & Management Process Control Customer Alignment End to End Process Management Supplier Development Equipment Reliability Long Term Planning

“Improvement takes place project by

project and in no other way” Joseph

Juran

Fundamental to improvement is the implementation of standard work followed by the selection and execution of projects.

Getting the right projects An effective, integrated management system based on Plan-Do-Check-Act cycles allows quick identification of variation to process norms and drives the identification of projects needed to improve performance. An integrated approach ensures alignment from operators to senior managers. With the right KPIs, time and effort is saved through fact based decision making.

Executing the projects Project teams need to be configured with a sponsor, trained leader and process operators. Regular, strict tollgates ensure progress is maintained, obstacles addressed and all needed activities are covered. When a solution is known then a workflow similar to PRINCE 2 should be used. When a solution is not known the Lean Six Sigma workflow DMAIC should be used.

Hazels Management Services Ltd registered in England No 7837102

Hazels Management

Operational Excellence Implementation

Lean Six Sigma and DMAIC

Lean Six Sigma combines the principles of eliminating waste and reducing variation. Lean Six Sigma is a structured improvement methodology that

helps align critical business processes to customer requirements. DMAIC is the acronym for the 5 step improvement process developed by Motorola. Define – Make sure the project is the right one that delivers value to the customer and the business and that the team is effectively resourced. Measure – ensure that the measurement systems are correct and delivering accurate and precise data so that analysis is correct. Gather data on likely root causes and determine the actual process capability. Analyse – use a combination of statistical and non-statistical tools to determine the root causes of the problem. Improve – determine effective solutions, pilot and rollout where applicable. Control – Implement effective controls to make sure the problem does not come back.

About Hazels Management Hazels Management offers training and coaching in each of the elements of operational excellence to management teams and managers. We train and lead client teams to carry out their own diagnostic assessments and develop route maps for future value stream improvements, driving a culture of continuous improvement. Assessments typically take 4 days depending on the size of the location.

For most sites/value streams that have not had any external support in recent years, assessments typically lead to the following types of activities:

Identification of the full end to end value streams and processes highlighting disconnects and opportunities.

Installation and coaching of a revised management system with the right KPIs and meeting structure to ensure the right decisions are taken at the right time at the lowest possible level in the organisation.

Training and coaching of first line managers in a data driven approach – “managing in a Six Sigma way”

Training and Coaching of Process and Quality engineers to Six Sigma Green Belt level (6 days) or Black Belt level (4 weeks)

Examples of projects undertaken Paper and hygiene

Manufacturing Execution System effectiveness

Overall Equipment Effectiveness (OEE) improvement: Availability, Quality, Rate

Maintenance cycle time compression

Changeover cycle time compression

Raw materials reduction

Quality validation process improvement

Management system implementation Broadband telecoms

Installation process improvement, lead time and inventory reduction

Repair process cycle time improvement Chemical & continuous process

Supply chain management system implementation

Hazels Management Services Ltd registered in England No 7837102

Hazels Management

Operational Excellence Implementation

Forecasting and planning process improvement

Inventory reduction

Order to Cash process cycle time improvement

Complaints process improvement

Raw materials/energy consumption reductions

Locations Supported Implementations have been supported in the following countries: UK Netherlands Belgium France Spain Germany Italy Denmark Sweden Norway Poland Slovakia

USA Canada Mexico Australia New Zealand Malaysia UAE

Contact Mark Pearson Director mark@hazels.eu www.hazels.eu 07500 263522