History and Facts About BATA, and

Forthcoming Challenges

ITS California Northern Section June 26, 2014 Carol Kuester

Director, Electronic Payments

∗ The Bay Area Toll Authority ∗ Created in 1997 to administer the base $1 auto toll on

seven state-owned bridges ∗ Empowered by the Legislature in 2005 to administer toll

revenue and provide joint oversight bridge construction with Caltrans and the CTC

∗ Manages and invests toll revenues, funds long-term capital improvements & rehab, oversees RM 1, RM 2, Seismic Retrofit Program

What is BATA?

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∗ Bridges

• Antioch • Benicia-Martinez • Carquinez • Dumbarton • Richmond-San Rafael • San Francisco-Oakland Bay Bridge • San Mateo-Hayward • Golden Gate Bridge (managed by GGB) ∗ Express Lanes

• I-680 Express Lane (managed by ACTC) • SR-237 Express Lane (managed by VTA) 3

Bay Area Toll Facilities

Annual Peak Period Lane Volumes

Bridge # of Staffed Lanes

# of ETC Lanes

Peak Period % ETC

Annual Traffic

SF Oakland Bay 9 11 82% 45 Million

Carquinez 8 4 65% 20.2 Million

Benicia-Martinez 9 3 (ORT) 70% 19 Million

San Mateo-Hayward 6 4 76% 17.5 Million

Richmond-San Rafael 4 3 70% 13.4 Million

Dumbarton 4 3 76% 10.8 Million

Antioch 1 2 55% 2.2 Million TOTAL 41 30 78% 128.1 Million

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∗ Consolidating to a Regional Customer Service Center

∗ Introducing Open Road Tolling

∗ Implementing time of day pricing and carpool tolls on San Francisco Bay Bridge

∗ Supporting all electronic tolling on Golden Gate Bridge

∗ Deploying a regional express lane network

Tolling to Achieve Policy Objectives

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Customer Service Centers 2003

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∗ Caltrans and Golden Gate Bridge operated independent customer service centers

Caltrans Customer

Service Center

Caltrans 7 Toll

Bridges

GGB Customer

Service Center

Golden Gate

Bridge

Interoperable Data Exchange, Fund Settlement

Single Customer Service Center

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BATA Regional Customer

Service Center

SFO Parking

MTC Express Lanes (2016)

Golden Gate Bridge

VTA SR 237 Express Lanes

ACTC I-680 Express Lanes

BATA 7 Toll

Bridges

∗ BATA Regional Customer Service Center supporting multiple toll and parking facilities

Customer Service Center

• Call Center • Walk In • Voice Response System • Web • Account Management • Toll Tag Mailout • Process Payments • Handle Disputes • Generate Statements

• Tag Inventory • Transaction Processing • Financial Management • Credit Card Billing • Tag ID File to Lane • Reconciliation Files • Agency $ Settlement • Violation Processing • Send Violation Notices

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9 Total weekday peak-period FasTrak usage = 78%

FasTrak Account Growth

-

200,000

400,000

600,000

800,000

1,000,000

1,200,000

1,400,000

1,600,000

2001

2002

2003

2004

2005

2006

2007

2008

2009

2010

2011

2012

2013

2014

Standard FasTrak® Only Lane

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Open Road Toll Lanes

Bay Bridge ORT

Benicia-Martinez ORT

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Regional Toll Collection Policy Change

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Purpose Influence congestion patterns by changing driver behavior

July 1, 2010 Policy Change • All Bay Area bridges increased tolls • Congestion pricing introduced on the

San Francisco-Oakland Bay Bridge • Implemented carpool toll requirements

Commute into San Francisco (WB)

Source: http://www.fhwa.dot.gov/ipd/images/revenue/webinar_033011/033011_image001.jpg

Prior carpool rules • Carpool definition generally 3+ • Free in commute periods

New carpool fare • State owned bridges $2.50 • Golden Gate Bridge $3.00

New rules to qualify as carpool • Requires FasTrak use • Travel in designated carpool lanes only

New Carpool Rules

13 Source: http://www.sfgate.com/news/article/New-bridge-tolls-shake-up-casual-carpool-market-3255827.php#photo-2405069

Bay Bridge Congestion Pricing

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Bay Bridge Auto Toll

• Weekday Peak: $6

• Weekday Off Peak: $4

• Weekends: $5

• Other state owned bridges: $5

All Electronic Tolling (AET) -Golden Gate Bridge-

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Cash collection removed from the Golden Gate Bridge toll plaza in March 2013

• Toll collection methods — License plate image used to bill the

registered vehicle owner — FasTrak tag

• Introduced new payment options — Image based license plate accounts — Cash payment kiosks at retail locations

• Other Bay Area bridges will be studied

AET Challenges

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On-going education for casual users • Visitors/Tourists

― Rental car agreements

Managing multiple brands • Delivering different business rules

seamlessly • Balancing independence with regional

consistency

Express Lane Network Phase I

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Two express lanes operating today • I-680 southbound • SR-237 More facilities coming • I-580 • Regional network including

• HOV conversion • Bridge approaches

Three agencies delivering lanes

Growing the Express Lane Network

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Multiple Express Lane Operators in Regional Network • 550 miles planned • Business rules & policies • Infrastructure • Public facing points of contact

Regional Messaging to Users • What is it?, How do I use it?, How

much does it cost?

Looking Forward

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How can BATA best relieve congestion and improve efficiency of toll collection? ∗ Increase use of FasTrak® & convert staffed

bridge toll lanes to dedicated FasTrak lanes ∗ Consider expanding all electronic tolling ∗ Support Express Lane network deployment ∗ Educate customers and provide responsive

customer service

FasTrak® Keeps the Bay Area Moving

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