Hiring CXO

Hiring CEO Hiring CEO (Chief Experience Officer)(Chief Experience Officer)

Appliview-Innovating Recruitment www.appliview.com

IntroductionIntroduction

Hiring? Hiring a CEO? Ahh.., Not Chief Executive Officer.Hiring? Hiring a CEO? Ahh.., Not Chief Executive Officer. It is It is Chief Experience OfficerChief Experience Officer who ensures positive who ensures positive

interactions with an Organization’s external customer and interactions with an Organization’s external customer and internal also,internal also,

They can effectively communicate the value proposition of the They can effectively communicate the value proposition of the organization using the customer’s language,organization using the customer’s language,

Staffing on any level of management is easier now with Staffing on any level of management is easier now with AppliView.AppliView.


Contd….Contd….

In creating a CXO position, it is particularly important to not In creating a CXO position, it is particularly important to not just name your senior executive to role. just name your senior executive to role.

The skills required to design, script, construct and cast The skills required to design, script, construct and cast experiences differ greatly from those generally found in most experiences differ greatly from those generally found in most organizations.organizations.

Now, let us see some set of experiences in the next slides.Now, let us see some set of experiences in the next slides.


Product ExperienceProduct Experience

Despite having multiple product lines-Despite having multiple product lines- How the prompt response goes in timely manner, How the prompt response goes in timely manner, how do they set protocols to walk through the key highlights how do they set protocols to walk through the key highlights

of the product, of the product, how well they communicate to address every single customer how well they communicate to address every single customer

query, query, All these makes customer experiences and becomes memorable. All these makes customer experiences and becomes memorable.


Brand ExperienceBrand Experience

What is it like to cooperate with the company's brand? What is it like to cooperate with the company's brand? Does talking about the company with others ignite zeal? Does talking about the company with others ignite zeal? What kind of emotions does it induce? What kind of emotions does it induce? When people see the logo online or offline, what's the When people see the logo online or offline, what's the

primitive reaction? primitive reaction?

Appliview-Innovating Recruitment www.appliview.comAppliview-Innovating Recruitment www.appliview.comAppliview-Innovating Recruitment www.appliview.com

Support ExperienceSupport Experience

What is it like to receive support from the company? What is it like to receive support from the company? Do people fear having to call in and get help? Do people fear having to call in and get help? When they do make contact, do they feel like the company When they do make contact, do they feel like the company

cares not just about soothing and pleasing — but that cares not just about soothing and pleasing — but that the the actual problem is addressed?actual problem is addressed?


To see how your experience goes on these parameters,To see how your experience goes on these parameters,

Contact us through Contact us through www.appliview.comwww.appliview.com. It is not about . It is not about purchasing but the experience that becomes memorable purchasing but the experience that becomes memorable through out.through out.


Hiring CXO

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Transcript of Hiring CXO