Himachal Pradesh Gazette - CONSULTANCY SERVICES FOR THE …himachalservices.nic.in/hpridc/RADMS...

CONSULTANCY SERVICES FOR THE

PROVISION OF A ROAD ACCIDENT DATA

MANAGEMENT SYSTEM (RADMS) -

VARIATION ORDER NO. 3 - Maintenance and

Training Completion Report - Quarter 3 from

Jan 2017 to Mar 2017

RPN

Report details

Report prepared for: HPRIDC, PWD

Project/customer reference: RADMS HP, HPRIDC

Copyright: © TRL Limited

Report date: 07-Apr-2017

Report status/version: 1.0

Quality approval:

Subu Kamal

(Project Manager)

Abhilash Kishore

(Technical Reviewer)

Disclaimer

This report has been produced by TRL Limited (TRL) under a contract with HPRIDC. Any views

expressed in this report are not necessarily those of HPRIDC.

The information contained herein is the property of TRL Limited and does not necessarily

reflect the views or policies of the customer for whom this report was prepared. Whilst every

effort has been made to ensure that the matter presented in this report is relevant, accurate

and up-to-date, TRL Limited cannot accept any liability for any error or omission, or reliance

on part or all of the content in another context.

When purchased in hard copy, this publication is printed on paper that is FSC (Forest

Stewardship Council) and TCF (Totally Chlorine Free) registered.

Contents amendment record

This report has been amended and issued as follows:

Version Date Description Editor Technical

Reviewer

1.0 07-Apr-2017 First Version Reva Dileep Abhilash Kishore

Document last saved on: 07-04-2017 15:00

Document last saved by: Reva Dileep

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Table of Contents

1 Executive Summary 5

2 Introduction 6

2.1 Himachal Pradesh Road Accident Database Management System (RADMS) 6

2.2 Objectives & Scope of RADMS project 6

2.3 Key stakeholders 7

2.4 Background for this report 8

2.5 Scope of this report 9

3 Summary of activities made in the Quarter January - March 2017 10

3.1 RADMS Server Health Check Summary 12

3.2 Deployment of the modified Accident Report Form in the iMAAP RADMS Web Application 13

3.3 Highlights on Accident Data 15

3.4 Highlights on Stakeholders Usage Statistics 22

3.5 List of Accidents around Police Stations 23

4 Meeting with World Bank on 19th – 21st January 2017 28

5 Training Completion Report - January 2017 to March 2017 30

5.1 Training in RADMS for Himachal Pradesh Health & Family Welfare Department 30

5.2 Training in RADMS for Department of Police 36

5.3 Training in RADMS for Himachal Pradesh Public Works Department 40

5.4 Training in RADMS for Himachal Road Transport Corporation 43

6 Project Risk Register 45

7 Operational Support and Maintenance Summary 46

7.1 Reports Generated on Request for Stakeholders 46

7.2 Inquiry Call Logs 48

7.3 Support and Maintenance Call Logs 48

7.4 Escalation Calls from Consultant 48

8 Key Tasks and Milestones 49

8.1 Tasks completed in 1st Quarter 49

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8.2 Tasks completed in the 2nd Quarter 49

8.3 Tasks Completed in the 3rd Quarter 50

8.4 Tasks Planned in the 4th Quarter 50

Appendix A Inquiry Call Logs 52

Appendix B Support and Maintenance Call Logs 56

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1 Executive Summary

In order to improve road safety in Himachal Pradesh, the Himachal Road and Infrastructure

Development Corporation (HPRIDC) sought to establish a road accident database

management system (RADMS), which will help in recording, analysing and reporting

information on road accidents occurring in the state. Transport Research Laboratory Ltd. (UK),

together with their local partner Experion Technologies India Pvt. Ltd., was chosen as the

Consultant to develop and implement this system, with the supporting funds for the project

coming from the World Bank.

The original project implementation commenced in March 2014, and was completed

successfully meeting all the milestones, producing deliverables, as agreed in the project

schedule. The RADMS application is live and fully operational. The Consultant had completed

the four quarters of support and maintenance of RADMS, by 31st March 2016, and continued

the operational support activities in the months of April 2016, May 2016 and June 2016,

completing the 5th quarter as a good will gesture to the customer stakeholders. The customers

have renewed the Operational Support and Software Support / Maintenance for one more

year (July 2016 – June 2017).

This report is part of the series of Quarterly Health Check and Operational Support / Software

Maintenance Reports to be submitted by the Consultant to the Client, summarising the

support activities made in the third quarter of the project support as per the renewed support

and maintenance quarter. During the third quarter of ‘Health Check Operational Support and

Software Support / Maintenance’ (Jan 2017 – Mar 2017), the Consultant supported the

customers for the queries and issues that they faced in using the RADMS application and

conducted all the planned software support / maintenance technical activities. The

Consultant also conducted a number of meetings with the stakeholders to update them on

the progress, plans, and dependencies for the project. Consultant experts from TRL and

Experion travelled to Shimla and met the World Bank Representatives, as well as all the key

stakeholders of the project to understand the latest updates and concerns. In addition to this,

the Consultant support team provided trainings to several customer stakeholders.

The particulars of the health check and maintenance activities, support activities, refresher

trainings to the stakeholders are given in detail in this report.

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2 Introduction

2.1 Himachal Pradesh Road Accident Database Management System

(RADMS)

RADMS application a platform for the various stakeholder departments, such as the public

works department, police and health department, to look into the road accident data

scientifically and arrive at targeted solutions to improve road safety in the state. HPIRDC has

obtained financial support from the World Bank to implement the system.

2.2 Objectives & Scope of RADMS project

The primary objective of the RADMS project was to improve road safety outcomes in

Himachal Pradesh by providing access to timely, complete and relevant information on road

accidents.

In order to assist the stakeholders responsible for road safety improvement in Himachal

Pradesh to identify hazardous locations and trends in road accidents and to monitor safety

performance of the roads in the State, the customer stakeholders has requested the

Consultant to continue the support and maintenance of iMAAP RADMS application for

another year starting from July 2016 to June 2017. The use of the RADMS system will enable

stakeholders to plan more efficient strategies to reduce the number and severity of road

accidents and their impact on human lives. Consultant’s Support Team shall provide support

to resolve problems encountered during the usage of RADMS application. Application Support

Services proposed by the Consultant shall involve the following:

Consultant shall deploy a computer literate project assistant having exposure to

iMAAP RADMS system, for necessary coordination and assistance at Shimla (HP).

Consultant shall deploy a technical resource having exposure to the technical details

of the iMAAP RADMS system, at Shimla (HP).

Monitor the support e-mails from HPSRP and respond to the problems reported by

HPSRP with the ticket number for the support request.

Analyse the issues reported by HPSRP. Suggest work-around for defects, if there are

logical work around solutions available. Some defects may not have logical work-

around and need to be fixed in the RADMS version in production server. These cases

will be informed to HPSRP.

Resolving problems in the production environment using access provided by DIT to

the RADMS servers. This will include:

o Rectifying data inconsistencies in production database arising due to RADMS

software problems

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o Resolving problems due to incorrect application settings/configuration related

to application deployment

o Resolving defects / bugs in the iMAAP RADMS application.

Promoting RADMS defect fixes or change requests using direct access provided by DIT

to the RADMS servers, as per the scheduled monthly onsite maintenance schedule. If

there is a delay in providing adequate access to the DIT production servers to the

Consultant support team, subsequent delays will be there in resolving the issue.

A senior resource from the Consultant’s product engineering & technical group will

visit the customer once in every quarter. This resource will conduct quarterly onsite

server health check activities. This health check process will include the following sub-

activities:

o Verification of CPU usage, Memory usage and HDD Space usage for

Application Server

Database Server

o Verification of RADMS application health

o Verification of RADMS user access statistics

o Verification of availability of GIS services

o Backup RADMS Application and Database

o Shrink database log files

o Recycle IIS Application Pool

o Remove temporary application files

Providing monthly support and maintenance reports to HPSRP

Quarterly refresher training on iMAAP RADMS application to stakeholders for 3 hours.

2.3 Key stakeholders

The key stakeholders of the RADMS project are:

Stake Holders Key Functions

Public Works Department

(PWD)

Engaged in planning, construction and maintenance of

roads, bridges, ropeways and buildings.

Headed by the Engineer-in-Chief located at PWD

Headquarters at Shimla

Key Stakeholders responsible for overall management of

the project.

Himachal Pradesh Road

Infrastructure

Development Corporation

(HPRIDC)

Headed by a Chief Engineer-cum-Project Director (CE-PD)

Project Implementation Unit (PIU) for the RADMS Project

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Role of the PIU is to ensure that the RADMS project is

effectively implemented.

Himachal Pradesh Police

Traffic

HP Police traffic wing, headed by an officer of the rank of

Inspector General of Police (IGP) is responsible for traffic

management and enforcement of traffic rules in the state.

Manages the road accident statistics for the whole of

Himachal Pradesh and it owns the accident data from

2001 onwards.

State Crime Records

Bureau (SCRB)

Acts as the hub for all crime-related information relevant

to the Police. It collects, collates and analyses data related

to offences.

SCRB also supplies information about the crime situation

of the State to the National Crime Records Bureau and

uses the Crime & Criminal Information System (CCIS) and

Common Integrated Police Application (CIPA) to manage

information.

Transport Department Nodal agency which is responsible for issuing of driving

licenses, registration of vehicles and collection of related

taxes.

Two software solutions in use – Vahan and Sarathi

Vahan is used for Registration of Vehicles, Permit Issuance

and other related activities. Sarathi is used for issuance of

Various Types of Driving/Learner/Conductor Licenses and

related activities.

Department of Health and

Family Welfare

Implementing agency of all health programmes

initiated by the state and central governments.

Directly oversees and manages the functioning of

hospitals and health centres in both rural and urban areas.

2.4 Background for this report

Transport Research Laboratory Ltd. (UK), together with their partner Experion Technologies

India Pvt. Ltd., has been chosen as the Consultant to develop and implement the road

accident database management system for Himachal Pradesh. TRL implemented the system

through customisation of their off-the-shelf crash data software iMAAP, as iMAAP RADMS.

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The project commenced in March 2014 and the project is live and the contract is renewed for

the purpose of Operational Support and Maintenance.

The implementation in two police districts Shimla and Mandi was completed by the

Consultant in the month of March 2015. The remaining districts started using the system from

August 2015. The Consultant started the maintenance and support of the iMAAP RADMS

application on 1st April 2015 and is continuing till date, as per the renewed contract.

The support and maintenance activities were done on the iMAAP RADMS application from

April 2015, and the application was on the Consultant’s server till June 2016. The support and

maintenance activities continued from the RADMS server at Department of Information

Technology, since 5th July 2016.

As a part of this new contract, the Operational Support and Software Support / Maintenance

were renewed further for a period of one year from July 2016 to June 2017.

2.5 Scope of this report

This report is the third in the series of quarterly maintenance reports, summarising the

maintenance and support activities done during the third quarter of the Operational Support

and Software Support / Maintenance renewed (July 2016 to June 2017); from 1st January 2017

to 31st March 2017.

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3 Summary of activities made in the Quarter January - March

2017

The Consultant has undertaken a number of activities in the second quarter of operational

support of the project. These activities are summarised below:

iMAAP RADMS is live and implemented in Himachal Pradesh (HP). The total number

of accident records collected from 1st August 2015 to 31st March 2017, amounts to

5166. We are very thankful to the Police as well as ADMC for this exemplary

achievement.

The team of Technical Consultants visited HP, to assist PWD with the World Bank visit

on 19th to 21st January 2017. During the visit, project status and its progress were

discussed.

In the 3rd week of March, technical experts of the Consultant team visited HP for the

quarterly health check and maintenance activities. Prior to the visit from the technical

team, TRL product team modified the RADMS application to group the fields based on

the responsibility of various departments. This was done as per request from World

Bank and HPSRP stakeholders. Though this was not within the scope of the project or

contract, Consultant team has done this to add value to the customer stakeholders.

After this, the modified change was deployed in the application and this too was

tested successfully. The application is up and running smoothly.

Access credentials were created and intimated for the users from the following

departments:

o Police Department - 2 users

o Department of Health and Family Welfare - 1 user

o Public Works Department - 65 users

A total of 11 ad-hoc reports were prepared by the Consultants on request from various

stakeholders in the Quarter January 2017 to March 2017. These were created based

on good will and in addition to the contractual obligations of the Consultant. It is

recommended that customer stakeholders start learning the application and take

these reports directly, so that the knowledge shall reside within the customer

stakeholder departments.

o Reports prepared for Police Department – 5

o Reports prepared for Public Works Department – 6

The various documents produced to assist the stakeholders in the use of RADMS

application are:

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o The First Time User Settings were intimated to the various Nodal Officers of

the Public Works Department, through their E-mail Ids.

o Blackspot Identification Guidance Manual was submitted to the PWD and

widely circulated among the various Nodal Officers and Executive Engineers in

across HP.

o The revised SOP was submitted as per the discussions with the World Bank

Representatives.

o FAQ document was handed over to the PWD for circulation among the

stakeholders as a quick reference to the basic queries concerning the

application.

Monthly Status Reports were submitted for the month of January 2017, February 2017

and March 2017.

A total of 6 training sessions were conducted for the various stakeholders in this

quarter. The summary of the training sessions conducted are:

January 2017:

o On 4th January 2017 training was conducted by the Consultant Management

Team for the Health and Family Welfare Department at Pari Mahal, Shimla.

Meeting was headed by Dr. Ashok Gupta (Dy. Director Health).

February 2017:

o On 20th February 2017 training was conducted by the Consultant Management

Team for the Police Department at Vigilance Conference Hall, Nigam Vihar,

Shimla. Meeting was headed by SI Hari Singh (Training Coordinator).

March 2017:

o On 15th March 2017 training was conducted by the Consultant Management

Team for the Health and Family Welfare Department at Pari Mahal, Shimla.

The training was presided by Dr. Ashok Gupta (Joint Director Health).


Team for the Public Work Department at the Conference Hall, Nigam Vihar,

Shimla. Presentation was headed by EE Rohit Thakur.


Team with the Police Department at Vigilance Conference Hall Nigam Vihar

Shimla. Meeting was headed by SI Hari Singh (Training Coordinator).

o On 23rd March 2017 consultant gave training to HRTC department at their

office Old Bus Stand Shimla. Meeting was headed by Sh. Mangal Chand (Work

Manager HRTC).

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Apart from these the On-Site Customer Support Team, handles the queries received

from the various stakeholders and assists them in using the application.

3.1 RADMS Server Health Check Summary

Quarterly health check was done in the RADMS production server at DIT. The summary in

given the following sections.

3.1.1 Health Check – March 2017

3.1.1.1 Verification Time

The verification was run on 21-Mar-2017at 10:00 AM to 1:40 PM IST. RADMS production

server at DIT was verified, and the maintenance/support activities were conducted.

3.1.1.2 Resource Usage

The resource usage in the server was within the control limits and no specific action was

needed to optimize the resource usage.

Parameter Utilization Status

CPU Usage 2%

Memory Usage 59%

Used HDD Space 231 GB out of 450 GB

3.1.1.3 Application Instances & Health

The health of the application instances was normal and no specific action was needed to

optimize the application health.

RADMS Instance URL Status

Imaapradms http://hpimaapradms.hp.gov.in/imaapradms/

3.1.1.4 Instance Databases & Size

RADMS

Instance

Accidents Vehicles Injured

Imaapradms 5166 7516 11305

http://hpimaapradms.hp.gov.in/imaapradms/

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3.2 Deployment of the modified Accident Report Form in the iMAAP

RADMS Web Application

The ARF was modified to group the fields based on the data that is to be filled in by the various

departments. The various stakeholders that come under this process of data entry into the

ARF are:

The Police Department

The Public Works Department

The Health and Family Welfare Department

The Transport Department

The majority of the fields in ARF are still to be furnished by the Police Department, as they

are the key authority in accident reporting and creating the FIRs. The fields which are more

specific and needs involvement from the other stakeholders are separated and grouped

together. These fields are:

For the Public Works Department:

1. Road Surface Type

2. Road Works

3. Surface Condition

4. Area Type

5. Road Type

6. Road Description

7. Nature of Surface

8. Carriageway width

9. Junction Type

10. Junction Control

11. Vertical Feature

12. Horizontal Feature

13. Road Speed Limit

14. Road Engineers Comments

15. Attachments – Road engineering related photos/images and documents (this

can be captured within existing ‘Attachments’ section/fields).

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For the Transport Department:

1. Age of Vehicle

2. Ownership/Usage

3. Vehicle defect

4. Vehicle Damage

5. Driver education

6. Residence of Driver

7. Certificate of Fitness

For the Health Department:

1. Time Of Initial Call

2. Time Arrived At Scene

3. Time of Arrival At Hospital

4. Method of Transportation To Hospital

5. Medical Treatment On Route

6. Trauma Care At Scene

7. Field Impression

8. Pulse Rate

9. Grimace

10. Respiratory Effort

11. Abbreviated Injury Scale

12. Injury Severity Score (ISS)

13. Glasgow Coma Score

14. Injury Type

15. Part of Body injured

16. Chest Movement

17. Breath Sounds

18. Brought Dead

19. Condition On Discharge

20. Discharge Note

21. Treatment Regime

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22. Discharge Note to be scanned and attached using the existing attachments

option.

The modified changes were deployed in the application and this too was tested successfully.

The application is up and running smoothly.

3.3 Highlights on Accident Data

The following sections explain various statistics and findings from the accident data collected.

Two districts – Shimla and Mandi were using the application from 23rd February 2015 and

other districts by 1st August 2015. All statistics in this section are based on data from 1st August

2015 to 31st December 2016. 1st August 2015 is chosen as the baseline for comparison across

the various parameters queried to generate the report, as after this date all districts started

using RADMS application for accident reporting.

NB: - All accident data and statistics in this report are taken from 1st August 2015 to 31st March

2017, and the reports were generated on 5th April 2017.

3.3.1 Live accident data status

Twenty eight (28) police stations from the police districts of Shimla and Mandi are using

iMAAP RADMS to collect accident data, from 23rd Feb 2015 and from 1st August 2015

remaining seventy seven (77) police stations from other districts are also using iMAAP RADMS.

In case of any accident, the police personnel of these police stations take the mobile tablets

which has the iMAAP RADMS application installed in it, to the accident site. Using the RADMS

application, the police personnel captures various parameters of the accident which will

include GPS coordinates of the accident location and pictures of the accident site. The

following table shows the count of number of accidents, vehicles and injured persons as per

the data collected in the RADMS system from 1st August 2015 to 31st March 2017.

3.3.2 Quality of the Live Accident Data

Police personnel in the 105 police stations are using the iMAAP RADMS application to capture

accident records and they have captured 5166 accident records. Out of the 5166 accidents

records, 295 records has data quality issues, which implies a good quality data of around 94%.

The actual data entry from the police stations are further validated and corrected by the

Consultant’s operational team and ADMC police team to improve the quality of data multiple

folds. Some of the images attached to accidents cannot add value for accident data analysis.

Accident 5166

Vehicles involved 7516

Injuries 11305

Deaths 2042

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It is recommended that the Police team collect proper accident images against all the accident

records so that further analysis / study can be conducted on this.

3.3.3 Accident Data Analysis

This section gives an overview of the various aspects of the accident data collected during the

live usage of iMAAP RADMS. The data considered includes the input available from 105 police

stations in all districts, during the period 1st August 2015 to 31st March 2017. This is chosen as

the baseline for comparison across the various parameters queried to generate the report,

which otherwise would lead to biased analysis. The charts and summaries shown in this

section were produced using iMAAP RADMS.

3.3.3.1 ‘District’-wise split up of Accidents

Figure 1 shows the number of accidents reported in all districts (5166). The major share of

accidents are in Kangra (838), Shimla (810) and Mandi (732). The three districts have a

combined percentage of 46.07%. The trends remain the same for the past one year.

Figure 1: ‘District’-wise split of accident data

Total Accidents Recorded 5166

Total Accidents with adequate data

quality

4871

Percentage of Accident records with

adequate data quality

94.29%

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3.3.3.2 ‘Accident time’- wise split up of Accidents

Figure 2 shows the number of accidents with respect to the time of occurrence. The peak is

identified from 5 pm - 9 pm, during which 1431 accidents i.e., more than one fourth of the

total accidents are reported.

Figure 2: ‘Accident Time’-wise split of accident data

3.3.3.3 ‘Police station’-wise split up of accidents

Figure 3: Police station-wise split of accident data

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Figure 3 shows the number of accidents that has been reported in various police stations in

all police districts.

3.3.3.4 ‘Accident severity’-wise split up of Accidents

Figure 4: ‘Accident Severity’-wise split of accident data

Figure 4 shows the accidents w.r.t. accident severity. NHs, SHs and Link Roads have more

number of severe accidents, NHs top the list. 655 fatal and 653 grievous accidents were

reported in NHs, whereas SHs had 427 fatal and 360 grievous accidents. The low percent of

accidents in city roads may be attributed to reduced speeds due to the heavy traffic.

3.3.3.5 ‘License type’-wise split up of Injuries

Figure 5: ‘License type’-wise split of accident data

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Figure 5 shows the number of injuries with respect to license type. Approximately one fourth

of the drivers involved in the accidents were found not in possession of a valid license.

3.3.3.6 ‘Collision type’-wise split up of Accidents

The chart given in Figure 6 shows the number of accidents with respect to collision type. With

this classification, one can identify specific defects or shortcomings in the physical features of

the road, the modification of which after proper identification of the accident spots from the

database should help to reduce the casualties pertaining to the cause.

From the chart, it can be understood that out of 5166 Accidents, 1162 accidents fall in ‘Head

on’ collisions; 1008 accidents were in ‘Ran off the road’ category; 986 accidents involved cases

wherein ‘Pedestrians were hit’.

If the statistics are further examined, head on collisions are the major killers in NHs. This may

be attributed the high speed and absence of physical lane separations. It is observed from the

images furnished against accidents recorded under the collision type ‘Ran off road’, crash

barriers are not present to prevent it.

Figure 6: ‘Collision type’-wise split of accident data

3.3.3.7 ‘Class of Injured person’-wise split up of Accidents

Figure 7 shows the number of injured person with respect to ‘Injury Class’. From the chart, it

can be understood that out of 9752 persons involved in accidents, 1169 were ‘pedestrians’

means more than 11% of the total persons injured were pedestrians. This implies the need to

segregate the most vulnerable road users, the pedestrians, from the main stream traffic.

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Figure 7: Injured person classes-wise split of accident data

3.3.3.8 ‘Collison Type versus Accident Severity’ split of Accidents

Figure 8: Collision type versus accident severity

Majority of accidents are caused by Head On collisions (1162) of which 244 are fatal accidents,

and 369 are grievous accidents. Maximum fatal accidents (547) are reported under Ran off

road collision type. The third major group of fatalities are the pedestrians. As pointed out in

the previous sections as well, these three issues viz. Head on collisions, Ran off road and

Pedestrian hit cases, need immediate attention of the stakeholders.

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3.3.4 Accident Image Analysis

The images attached to accidents seldom add value for accident data analysis. It is

recommended that the Police team collect proper accident images against all the accident

records so that further analysis / study this acts as a base line. In many of the accident records,

the images of the damaged vehicle and the registration number plates were only recorded,

and the accident site images were not captured. The images captured should comply to the

following standards as per the SOP:-

1. The general incident scene, showing junction/road type, surface, skid marks and any

features which might have contributed to the accident occurrence.

2. The main resting place of vehicles involved. Also, it is acceptable to capture the point

where vehicles left the road if it cannot be safely reached.

3. Damage to vehicle/property

4. In case of poor visibility (night time, fog, heavy rain, etc.), the IO will be required to

return to the site and capture the appropriate photos when the visibility is better.

The purpose of the accident image to be recorded in the database is to identify the accident

cause and the conditions of the road wherein the accident occurred, which can further assist

in the analysis of accident. This will help the stakeholders, esp. the Road Safety Engineers to

identify the shortcomings in the infrastructure and give more insight into the cause of the

accident.

Figure 9: Image Quality in Accident Records

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Amongst these accident records, it was found that only 452 accidents had accident images

recorded against the 680 accidents recorded in the application. This constitutes 66.5% of the

reported accidents in the quarter January 2017 to March 2017. The quality of the images

required improvement. Only 37.8% of the total recorded accidents had good quality of

images uploaded. Nearly 34% of the recorded accidents did not have the accident sites

captured. The statistics of accident records with and without images are recorded in Figure 9.

3.4 Highlights on Stakeholders Usage Statistics

The key stakeholders involved in the project are Public Works Department (PWD), Himachal

Pradesh Police Department, HRTC, Transport Department, and Department of Health and

Family Welfare. The On-Site Operational and Support Team representing TRL and Experion

Technologies Pvt. Ltd. assist the stakeholders with all possible technical and functional

support, including the monthly training sessions. This section highlights the involvement of

the various stakeholders in the iMAAP RADMS application for the quarter January 2017 to

March 2017. The analysis involves the basic user operations of update, insert, delete; and the

access of the various modules in the application.

The various modules in the application are Audit Trail, Cluster Analysis, Corridor Analysis,

Cross Tab, Export, Edit, Delete, Manage Blackspots, Map, Query, Standard Reports, Stick

Analysis, Summary Prints, User Defined Reports, Validate Current, View, View Blackspots etc.

The usage statistics of the whole application with respect to various stakeholders is given in

Figure 10. This is based on the various modules accessed by the users in the application. The

prominent users of the application is found to be the members of the ADMC Cell (Police

Department), followed by other users of the Police Department, Health and PWD. The usage

statistics of the Health Department is improving, there is slight involvement from the HRTC as

well, but the Transport department still shows zero value.

Figure 10: Usage statistics across various stakeholders in January – March 2017

44285

2507 1680 628 17 00

5000

10000

15000

20000

25000

30000

35000

40000

45000

50000

ADMC Cell(Police)

PoliceDepartment

PWD Health HRTC TransportDept

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It is observed that the top users of all the modules are the users from Police Department.

There is involvement by the Public Works Department (PWD) in the various analysis modules

and the report modules.

The table below shows the statistics of the various operations viz. Update, Insert, Delete by

the various stakeholders. It is observed that the update accident record, insert accident

record and delete accident record is currently used by the Police Department and Health

department only. In the month of March 2017 few inputs from the Health department is

found in the application. The inputs from the PWD, are not to be found.

Department Operation Type Usage / Count Total Count

ADMC Cell

(Police

Department)

UPDATE 33223

INSERT 105 33589

DELETE 261

Police

Department

UPDATE 481

INSERT 4 485

DELETE 0

Health

Department

UPDATE 39

INSERT 1 40

DELETE 0

Public Works

Department

UPDATE 0

INSERT 0 0

DELETE 0

Transport

Department

UPDATE 0

INSERT 0 0

DELETE 0

3.5 List of Accidents around Police Stations

Using the iMAAP RADMS tablet application, the police personnel capture various parameters

of the accident. One such parameter is the GPS coordinates of the accident location. It is

observed that some of the accident records has their GPS coordinates near police stations.

We request the Police officials to please verify whether these accident records are really

around the police stations. A total of 23 accident records were identified in the month of

February, while the number of accident records identified has doubled to a value of 56

records.

The accidents observed around Police Stations in the month of February and March 2017 are

listed below.

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February 2017:

# Accident Date Accident Reference No. District FIR No. Police Station

1 27-02-2017 27022017-60-124445 Mandi 23/17 BSL Colony

2 27-02-2017 27022017-67-172629 Shimla 21/17 Rohru

3 26-02-2017 26022017-63-102536 Shimla 23 West

4 26-02-2017 26022017-73-193221 Shimla 23/17 Jhakari

5 26-02-2017 26022017-19-173750 Hamirpur 20/17 Nadaun

6 26-02-2017 26022017-53-160916 Mandi 18/17 Aut

7 25-02-2017 25022017-55-115542 Mandi 29/17 Balh

8 22-02-2017 22022017-60-125650 Mandi 20/17 BSL Colony

9 22-02-2017 22022017-60-122648 Mandi 19 BSL Colony

10 22-02-2017 22022017-78-085902 Sirmour 80/17 Paonta Sahib

11 22-02-2017 22022017-62-132556 Shimla 29 East

12 19-02-2017 19022017-95-092802 Una 25/17 Bangana

13 16-02-2017 16022017-42-154821 Kullu 13/17 Nirmand

14 15-02-2017 15022017-87-170639 Solan 18/17 Kandaghat

15 13-02-2017 13022017-100-161532 Baddi 34/16 Nalagarh

16 09-02-2017 09022017-90-180055 Solan 11/17 Parwanoo

17 08-02-2017 08022017-104-113913 Kangra 21/17 Jawalaji

18 07-02-2017 07022017-20-183012 Hamirpur 19/17 Barsar

19 07-02-2017 07022017-65-121828 Shimla 31/17 Theog

20 06-02-2017 06022017-36-104957 Kangra 22/17 Fatehpur

21 05-02-2017 05022017-18-092920 Hamirpur 22/17 Bhoranj

22 04-02-2017 04022017-31-150550 Kangra 50/17 Kangra

23 02-02-2017 02022017-36-112054 Kangra 19/17 Fatehpur

25 IRPN

March 2017:

# Accident Date Accident Reference No. District FIR No. Police Station

1 01-03-2017 02032017-81-120132 Shimla 9/17 Renuka Ji

2 01-03-2017 01032017-86-104524 Sirmaur 23/17 Arki

3 04-03-2017 04032017-1-114108 Solan 63/17 Sadar Bilaspur

4 04-03-2017 03032017-57-101145 Bilaspur 47/17 Sundernagar

5 04-03-2017 04032017-70-122857 Mandi 15/17 Jubbal

6 05-03-2017 04032017-25-123554 Shimla 91/17 Nurpur

7 05-03-2017 05032017-98-115234 Kangra 64/17 Haroli

8 06-03-2017 06032017-31-155112 Una 74/17 Kangra

9 06-03-2017 06032017-26-203942 Kangra 62/17 Indora

10 07-03-2017 07032017-93-085121 Kangra 33/17 Gagret

11 08-03-2017 08032107-55-153958 Una 38/17 Balh

12 08-03-2017 08032017-85-164507 Mandi 58/17 Sadar Solan

13 09-03-2017 09032017-64-164259 Solan 28/17 Dhalli

14 09-03-2017 09032017-66-125422 Shimla 53/17 Kothkhai

15 10-03-2017 04032017-110-124204 Shimla 28/17 Khundian

16 10-03-2017 10032017-26-154354 Kangra 66/17 Indora

17 10-03-2017 10032017-78-155706 Kangra 100/17 Paonta Sahib

18 11-03-2017 11032017-47-172122 Sirmaur 26/17 Bhuntar

19 11-03-2017 11032017-72-194057 Kullu 50/17 Rampur

20 12-03-2017 12032017-41-160315 Shimla 44/17 Kullu

21 12-03-2017 12032017-60-141904 Kullu 31/17 BSL Colony

22 12-03-2017 12022017-57-141348 Mandi 52/17 Sundernagar

23 13-03-2017 13032017-100-161507 Mandi 56/17 Nalagarh

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24 13-03-2017 13032017-69-180932 Baddi 30/17 Kumarsain

25 13-03-2017 13032017-62-035646 Shimla 49/17 East

26 13-03-2017 13032017-85-110834 Shimla 64/17 Sadar Solan

27 13-03-2017 12032017-95-163221 Solan 42/17 Bangana

28 14-03-2017 14032107-20-183117 Una 29/17 Barsar

29 14-03-2017 14032017-57-142110 Hamirpur 55/17 Sundernagar

30 14-03-2017 13032017-86-115633 Mandi 26/17 Arki

31 15-03-2017 15032017-21-083903 Solan 56/17 Dharamshala

32 16-03-2017 16032017-41-114834 Kangra 45/17 Kullu

33 16-03-2017 16032017-78-153308 Kullu 109/17 Paonta Sahib

34 17-03-2017 17032017-104-120725 Sirmaur 41/17 Jawalaji

35 18-03-2017 18032017-19-153520 Kangra 28/17 Nadaun

36 18-03-2017 18032017-54-102354 Hamirpur 56/17 Sarkaghat

37 19-03-2017 19032017-59-153534 Mandi 16/17 Padhar

38 19-03-2017 19032017-64-121727 Mandi 35/17 Dhalli

39 19-03-2017 20032017-88-134914 Shimla 32/17 Dharampur

40 19-03-2017 19032017-91-155854 Solan 20/17 Darlaghat

41 20-03-2017 20032017-20-095310 Solan 32/17 Barsar

42 20-03-2017 20032017-78-122338 Hamirpur 116/17 Paonta Sahib

43 20-03-2017 20032017-87-090607 Sirmaur 22/17 Kandaghat

44 23-03-2017 23032017-80-112300 Solan 22/17 Rajgarh

45 24-03-2017 24032017-100-133228 Sirmaur 66/17 Nalagarh

46 24-03-2017 24032017-17-193734 Baddi 69/17 Sadar Hamirpur

47 24-03-2017 24032017-32-120110 Hamirpur 44/17 Baijnath

27 IRPN

48 24-03-2017 24032017-57-103326 Kangra 61/17 Sundernagar

49 24-03-2017 24032017-65-113743 Mandi 58/17 Theog

50 24-03-2017 25032017-78-112654 Shimla 122/17 Paonta Sahib

51 24-03-2017 24032017-89-161144 Sirmaur 20/17 Kasauli

52 25-03-2017 25032017-17-125129 Solan 71/17 Sadar Hamirpur

53 26-03-2017 27032017-96-125439 Hamirpur 72/17 Una

54 27-03-2017 27032017-2-132312 Una 28/17 Kot-Kehloor

55 31-03-2017 31032017-17-122807 Bilaspur 75/17 Sadar Hamirpur

56 31-03-2017 29032017-55-090635 Hamirpur 56/17 Balh

28 IRPN

4 Meeting with World Bank on 19th – 21st January 2017

The Technical Consultant team visited HP to assist the Client in the World Bank meeting with

the stakeholders from 19th January 2017 to 21st January 2017. On 18th January 2017 the

Consultant Team met at the PWD Office to discuss the itinerary and plans from 19th January

2017 to 21st January 2017.

On 19th January 2017 a meeting was scheduled with the Consultant, PWD and World Bank

Representatives headed by Mr. Thiagarajan from World Bank. The current project status and

its progress was initially presented to the World Bank Team. This was trailed by discussions

on the following key points:-

1. World Bank team requested to consider the integration of Aadhaar with the RADMS

iMAAP application. Consultant agreed to discuss this with the Client to identify the

business case.

2. The existing application is effective and efficient to capture the accident details and

giving a common platform to integrate the various stakeholders. World Bank team

requested the client stakeholders to think about improvising the existing application

by including more engineering related fields to increase the involvement of the PWD.

Once the additional fields are determined, and the SOP redrafted by the Consultant

accordingly.

3. Consultants have to continue giving training, and the training should be rescheduled

in such a way that it covers all the stakeholders. This can be made possible only with

the co-ordination of the Police Department and the PWD. Consultant informed that

the Consultant is planning to conduct 3 trainings per month in all the three

departments viz. the PWD, Health Department and the Police Department.

4. On 20th January 2017, inspection was conducted by the World Bank at the ADMC and

thereafter, meeting with the Police Department took place. The Police Department

gave an excellent feedback and IG presented a case study of Kinnaur District, where

the accidents in a particular area were brought down by 40% using the RADMS

application. The cause of these 40% accidents were analysed using RADMS application

and it was found that the primary cause of the accidents was drunken driving. This

was improved through effective enforcement by the police personnel led to the

reduction.

5. On 21st January 2017, meeting was held with all the stakeholders, viz. the Health

Department, the Police Department, the PWD, the HRTC and the Transport

Department to discuss their feedback on application usage.

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Figure 11: Meeting with Stakeholders and World Bank Representatives

Figure 12: World Bank Representatives at ADMC Cell – Inspection

30 IRPN

5 Training Completion Report - January 2017 to March 2017

This section covers the details of training programs held in various parts of Himachal Pradesh.

The training programs were to ensure that the key stakeholders at HP understand the details

of the iMAAP RADMS application’s comprehensive data capture, data analysis and data

reporting capabilities. Following training programs were conducted:

Training Name Training Location Date Attendees

Training on RADMS for the Nodal Officers

of the Department of Health

Pari Mahal, Shimla 04th January 2017 24

Training on RADMS for the IOs of all

Districts in the Police Department

Nigam Vihar, Shimla 20th February 2017 19

Training on RADMS for the Nodal

Officers of the Department of Health

Pari Mahal, Shimla. 15th March 2017 23

Refresher Training on RADMS for the

PWD-Chief Engineers, Superintending

Engineers and Nodal Officers of Road

Safety, from PWD

Conference Hall, Nigam

Vihar Shimla

16th March 2017 42

Refresher Training on RADMS for the IOs

of all Districts in the Police Department

New Police Complex,

Khalini, Shimla

17th March 2017 17

Training on RADMS for the Nodal

Officers from HRTC

HRTC office, Bus stand

Shimla

23rd March 2017 14

5.1 Training in RADMS for Himachal Pradesh Health & Family Welfare

Department

5.1.1 Training for iMAAP RADMS to Health Department - at Shimla on 4th January

2017

On 4th January 2017 the first training was conducted on the iMAAP RADMS web application

by the Consultant Management Team for the Department of Health and Family Welfare at

Pari Mahal, Shimla. The Nodal Officers of the Department of Health and Family Welfare

representing various zones, joined the meeting. A total of 24 participants were present, and

the meeting was chaired by Dr. Ashok Gupta (Joint Director Health).

The Consultant initially presented a brief introduction of TRL and Experion Technologies, and

the milestones achieved by the team. This was followed by the introduction to iMAAP RADMS

application and its role in data collection. Presentation detailed on how the application brings

together the various stakeholders on a common platform towards the goal of accident

prevention in a structured process. The role of Health Department in the data collection was

elaborated. The scope and working of the application was detailed upon.

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Figure 13: Training for the Health Department on 4th January 2017

The overview was completed, and the second half of the presentation dealt with the following

points pertaining to the working of the iMAAP RADMS application:

Pre-requisites for the working of iMAAP RADMS application –

o 1 Mbps internet connectivity

o Web browser - Internet Explorer 9 or above

o One time installation of Silverlight Plugin and the installation process.

Log in to the web application.

Introduction to the features in the first screen and the features.

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Searching an accident record as per the MLC details available and verification of the

details.

Viewing the accident record filtered from the database.

Editing the accident record, to input the details of the casualties.

The various fields against which data needs to be furnished were explained, taking one

at a time.

The following fields were explained in detail:-







7. Field Impression

8. Pulse Rate

9. Grimace





14. Injury Type


16. Chest Movement

17. Breath Sounds

18. Brought Dead


20. Discharge Note


Attaching the scanned copy of MLC.

Saving the casualty details added to the accident record.

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The following queries and comments were raised during and after the presentation:

There was a concern raised by one of the participants, on the field Abbreviated Injury

Scale that it is not currently used in the MLC forms, as they are still following old

method for reporting the trauma care. Dr. Ashok responded to this comment and

promised to improvise the data capture process in the MLC currently followed so as

to meet this criteria. He added that the old process of recording trauma care needs to

be changed and updated.

This was followed by the demo session at the IT Lab.

Dr. Baldev (Director of Health) spoke after the end of the presentation and emphasised on

the need to put the application to better use.

5.1.2 Training for iMAAP RADMS to Health Department - at Shimla on 15th March

2017

On 15th March 2017 second training was conducted by the Consultant Management Team for

the Department of Health and Family Welfare at Pari Mahal, Shimla. 23 participants attended

the meeting, which started with the welcome speech from Dr. Ashok Gupta, Joint Director

Health.

The Consultant initially presented a brief introduction of TRL and Experion Technologies, and

the milestones achieved by the team worldwide. This was followed by the introduction to

iMAAP RADMS application and its role in data collection. Presentation detailed on how the

application brings together the various stakeholders on a common platform towards the goal

of accident prevention in a structured process. The role of Health Department in the data

collection was elaborated. The scope and working of the application was detailed upon.

After the overview, the next presentation dealt with the working of the iMAAP RADMS

application. The following points were discussed in detail:

Pre-requisites for the working of iMAAP RADMS application –

o 1 Mbps internet connectivity

o Web browser - Internet Explorer 9 or above

o One time installation of Silverlight Plugin and the installation process.

Log in to the web application.

Introduction to the features in the first screen and the features.

Searching an accident record as per the MLC details available and verification of the

details.

Viewing the accident record filtered from the database.

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Editing the accident record, to input the details of the casualties.

The various fields against which data needs to be furnished were explained. The

following fields were explained in detail:-







7. Field Impression

8. Pulse Rate

9. Grimace





14. Injury Type


16. Chest Movement

17. Breath Sounds

18. Brought Dead


20. Discharge Note


Attaching the scanned copy of MLC.

Saving the casualty details added to the accident record.

This was followed by the demo session at the IT Lab.

The following queries and comments were raised during and after the presentation:

1. If there is more than one casualty what should be done?

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Response: Details of each casualty or injured person, needs to be added in a

separate from. If there are 22 injuries in a particular accident, then there will be 22 forms,

one for each injury.

2. What is treatment on route?

Response: Treatment on route, is the treatment that is given to injured person on

the way to the hospital.

3. How can the doctors be sure that they have filled the trauma care data of injured

person correctly?

Response: They can check the saved data through querying and can take summary

prints of the records for proof.

Figure 14: Training for the Health Department on 15th March 2017

Some of the participants shared their experiences with application and gave positive responses. They said the application is easy to work with. The training session ended with vote of thanks from Dr G. Upadhya. He expressed his gratitude and requested all to take

36 IRPN

initiative and use the web application. The customer support E-mail Id and phone numbers were shared with the participants for further queries and support needed, if any.

5.2 Training in RADMS for Department of Police

5.2.1 Training for iMAAP RADMS to Police Department, Shimla on 20th February 2017

On 20th February 2017 training was conducted for the IOs of the Police Department,

representing various districts at Vigilance Conference Hall, Nigam Vihar, Shimla. Meeting was

headed by SI Hari Singh (Training Coordinator). A total of 19 IOs attended the training session.

ASI Hari Dutt briefed about the functioning of ADMC and TRL. This was followed with the

presentation by the Consultant.

The Consultant gave a short introduction and background of the project. The Consultant gave

a quick overview on the following points:

What is iMAAP?

RADMS – Project Objective

Mobile Data Collection – Importance of Data

Advantages of having a data collection system

Changes needed in Accident reporting process

The Consultant presented the accident report form (ARF) and discussed each field in detail

with the participants. The Consultant presented the general usage of tablets to the

participants. The topics covered were:

Turning the tablet on and off

Charging the tablet device

Daily Routine – Charging, On/Off, Synchronize

Ensuring Good care of the tablet device

Storage of Tablet Devices at police stations

Process to be followed when Tablet Devices are not available in the police station

Responsibility of the Tablet Devices allocated to a police station

Troubleshooting steps

Warranty coverage

The Consultant presented the mobile data collection in tablets to the participants. The topics

covered were:

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Features of iMAAP Tablet Application

Collect ‘New Accident Information‘ using iMAAP Tablet Application

Synchronize accident record from tablet to central database

Search Accident Records

Edit accident record using iMAAP Tablet Application

Delete accident record from iMAAP Tablet Application

User Login & Use of the accident data in iMAAP web application

The Consultant briefed the participants on the following points in iMAAP web application:

Introduction to Road Accident Data Management System

o What are the benefit in collecting the data

o Analysing And Reporting

Discussion on the Accident Report Form

o Discussion of the fields

o How to describe an accident

Application training

o Login

o Department

o User Role and User Account

o Password Policy

o News Feed

o Shared Query

o Severity Configuration

o Publish Reports

o CBA

o Blackspot Type and Blackspot Parameters

o Public Dashboard

o Add accident record

o Edit Accident Record

o Delete Accident Record

38 IRPN

o Query Builder

o Cluster analysis

o Stick Analysis

o Black spot analysis

o Cross tabulation

o User defined report

o Standard report

The demo exercise was conducted for the IOs. The process of offline and online syncing were

discussed. Participants cleared their doubts on the working of GPS and syncing of accident

data. The training ended with vote of thanks from SI Pradeep Chauhan.

Figure 15: Training for the Police Department on 20th February 2017

5.2.2 Refresher Training for iMAAP RADMS to Police Department, Shimla on 17th

March 2017

On 17th March 2017 refresher training was conducted by the Consultant Management Team

for the IOs of the Police Department at Conference Hall, New Police Complex, Khalini, Shimla.

Meeting was headed by SI Hari Singh (Training Coordinator and SHO PS Sadar Shimla).

The refresher training was aimed at improving the efficiency of the work carried out by the

IOs of the various police departments, and reinforce their skills in using the application for

data capturing, monitoring and analysis. 17 IOs attended the training session.

The Consultant gave a brief introduction and background of the project. The general usage of

tablets were also discussed briefly.

The Consultant discussed the following points in iMAAP web application in detail:

Brief Introduction to Road Accident Data Management System

Discussion on the Accident Report Form

o Discussion of the fields

39 IRPN

o How to describe an accident

Use of tablet application


o Save Accident Record

o Sync Accident Record

Application training

o General use


o Edit Accident Record

o Delete Accident Record

o Shared Query

o Severity Configuration

o Publish Reports

o CBA

o Black Spot Type

o Black Spot Parameters

o Public Dashboard

o Print

o Query Builder

o Cluster analysis

o Stick Analysis

o Black Spot analysis

o Cross tabulation

o User defined reports

o Standard reports

The importance of recording quality data, and the consistent follow ups with the IOs on

ground was emphasized upon. The need to record the images properly the points that needs

to kept in mind while taking the images were discussed.

The session was interactive and the participants cleared their doubts on the use the various

modules in the application. The ADMC personnel were thankful for the monthly review and

constant support received from the consultant operational team on board and expressed

40 IRPN

their appreciation in the efforts put for continuing the monthly training sessions. On a

concluding note, DIG Punita Bhardwaj directed all police personnel to make maximum use of

the application and asked for suggestions. The customer support E-mail Id and phone

numbers were shared with the participants for further queries and support needed, if any.

Figure 16: Training for the Police Department on 17th March 2017

5.3 Training in RADMS for Himachal Pradesh Public Works Department

On 16th March 2017 training was conducted by the consultant Management Team for the

Public Work Department at the Conference Hall, Nigam Vihar Shimla. Presentation was

headed by EE Rohit Thakur. 42 participants, which included the Nodal Officers and other

Officers form the various Circles attended the training program.

The training was aimed at improving the awareness of the nodal officers from the road safety

wing in the PWD on the use of iMAAP RADMS tablet application. It specifically concentrated

on the fields that are to be filled by the department personnel and their queries were

responded to.

Meeting started with a brief introduction by Mr. Rohit Thakur (EE PWD). This was followed by

a brief history of iMAAP application by the consultant. Then, an overview and introduction

was given on the general aspects of the applications and it purpose. The following points were

included as part of the introduction:

Overview on TRL

Precedents & Similar Work Experience

What is iMAAP?




41 IRPN

Introduction to Road Accident Data Management System:

What are the benefits

Collecting the data

Analysing And Reporting

As part of the web application training the following were discussed one after the other:

Login

Department

User Role

User Account

Password Policy

News Feed

Shared Query

Severity Configuration

Publish Reports

CBA

Black spot Type

Black spot Parameters

Public Dashboard

Add accident record

Edit Accident Record

Delete Accident Record

Print

Query Builder

Cluster analysis

Stick Analysis

Black spot analysis

Cross tabulation

User defined report

42 IRPN

Standard report

A demo was given from the data in web application. The black spot analysis was discussed in

detail, and how it could be put to use to reduce accidents at the stretches identified.

All the queries were answered one after the other. Mr. Rohit Thakur urged the nodal officers

to use the application and make best use of it. The session concluded with vote of thanks from

the Consultant.

Figure 17: Refresher Training for the PWD on 16th March 2017

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5.4 Training in RADMS for Himachal Road Transport Corporation

On 23rd March 2017 consultant gave training to HRTC department at their office, Old Bus

Stand, Shimla. Meeting began with the introduction from Sh. Mangal Chand Manepa (Work

Manager HRTC). 14 participants attended the meeting.

The Consultant initially gave an introduction of TRL and Experion Technologies, and the

milestones achieved by the team. This was followed by the introduction to iMAAP RADMS

application and its role in data collection. Presentation detailed on how the application brings

together the various stakeholders on a common platform towards the goal of accident

prevention in a structured process. The scope and working of the application was detailed

upon.

The overview and introduction was given on the general aspects of the applications and it

purpose. The following points were included as part of the introduction:

Overview on TRL

Precedents & Similar Work Experience

What is iMAAP?




Introduction to Road Accident Data Management System:

What are the benefits

Collecting the data

Analysing And Reporting

As part of the web application training the following were discussed one after the other:

Login

Department

User Role

User Account

Password Policy

News Feed

Shared Query

Severity Configuration

44 IRPN

Publish Reports

Public Dashboard

Print

Query Builder

Cluster analysis

Stick Analysis

Black spot analysis

Cross tabulation

User defined report

Standard report

A demo was given from the data in web application. The session concluded with vote of

thanks by the Consultant.

Figure 18: Refresher Training for the HRTC on 23rd March 2017

45 IRPN

6 Project Risk Register

The project risk register has been updated based on the progress made and the activities

completed on March 2017. The updated register are given below.

Sl.

No.

Description Risk Impact Risk Management Strategy Risk

Owner

Status

1 Inadequate or

missing data in

key crash data

fields captured by

Police, such as

Location data

H

Limited usage of

GIS analyses

features in iMAAP

PWD to ensure capture of key

information including location

fields using iMAAP, for future

data.

PWD/

TRL

Live

2

System is slow

due to bandwidth

and speed issues

at a site

M

Perceived

benefits of using

the application

cannot be

materialized due

to slow

connectivity.

Bandwidth / internet access /

latency speeds will be tested,

and if there is a concern - the

client will be informed that

this will potentially be an issue

and will be advised to enhance

their infrastructure.

PWD/

TRL

Live

3

Participation of

health

department to

collect health data

for casualties and

entering the same

to the system

H

Limited usage of

health data in

iMAAP

This risk is highlighted in the

numerous formal letters to

PWD. The nodal officers are

assigned with user ids and

passwords to access the

application and enter the

details of the accident victims.

Training and data entry to

progress.

PWD/

Health

Depart

ment/

TRL

Live

4

Uploading of the

photographs of

accident spot in

the RADMS

M

Limited

understanding of

the accident

condition and the

road

infrastructure

Police personnel should be

given due guidelines on how to

take the relevant

photographs. Statistics on

quality is taken on daily basis

and follow up calls are made to

bring in adequate data.

PWD Live

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7 Operational Support and Maintenance Summary

7.1 Reports Generated on Request for Stakeholders

The following reports were prepared by the Consultant Support team on request from various

stakeholders using the iMAAP RADMS application. Please note that these reports were

created by the Consultant team considering the need of the customer stakeholders, and were

done outside the scope of the contractual scope of the Consultant:

January 2017:

Report prepared for the selected locations provided by PWD. Summary prints of

accidents along with the number of fatal and grievous injuries, pertaining to the

selected locations was taken. This report was prepared as requested by the Executive

Engineer, HPRIDC on 17th January 2017.

February 2017:

Reports of accident statistics based on all police stations in Shimla District. Summary

prints were taken with the following information: Locations, FIR No., Police Station

and Severity of injured person. The reports were prepared on request by the Executive

Engineer, HPRIDC on 1st February 2017.

Report prepared corresponding to each police station in Shimla District, having

location near by Police station. This report was requested by the Executive Engineer,

HPRIDC on 6th February 2017.

Reports prepared for accidents in all districts with respect to Accident Severity,

Accident Factor, Area Type, Collision Type, Road Type, Hit and Run cases, and Vehicle

Type. This report was requested by ADMC, on behalf of DIG, TTR, Police Department

on 9th February 2017.

Reports prepared for the districts of Sirmou, Shimla, Kinnaur, Kullu and Solan. The

reports included:

o Accident Factor Chart,

o Collision Chart,

o Accident Severity Chart,

o Severity of Injured Person Chart and

o Time Wise Accident Chart.

This report was requested by IG South Range on 17th February 2017.

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MoRTH reports were prepared for the year 2016. It consists a series of 17 formats

prescribed by MoRTH. The reports were requested by ADMC, on behalf of DIG, TTR,

Police Department on 20th February 2017.

March 2017:

Accident Reports were prepared on monthly basis from August 2015 to December

2015. This includes number of accidents and the casualties involved in the accidents.

This report was prepared as requested by the Executive Engineer, HPRIDC on 26th

March 2017.

Accident Reports were prepared on monthly basis from January 2016 to December

2016. This includes number of accidents and the casualties involved. The data was

requested in Excel format. This report was prepared as requested by the Executive

Engineer, HPRIDC on 26th March 2017.

Prepared accident report for the month of January 2017, that includes number of

accidents and casualties involved in Excel format. This report was requested by the

Executive Engineer, HPRIDC on 26th March 2017.

Prepared accident reports for Baddi, Solan, Una, Chamba, Hamirpur, Bilaspur, Kangra,

Kullu, Kinnaur, Lahaul and Spiti, Shimla, Mandi and Sirmour districts. Reports included

o Accidents classified according to weather condition,

o Accidents classified according to class of injured person,

o Total accidents reported in each Police station,

o Accidents involving Alcohol suspected cases,

o Accidents classified according to Driver age and sex,

o Accidents classified according to Accident day and Severity of accidents.

These reports were requested by ADMC on behalf of DIG, TTR, Police Department on

29th March 2017.

Prepared all MoRTH reports as requested by ADMC on behalf of DIG, TTR, Police

Department. The reports generated are:

1. Total number of road accidents classified according to month of the year.

2. Accidents classified according to type of area and time.

3. Accidents classified according to classification of roads.

4. Accidents classified according to location.

5. Accidents classified according to type of junction and traffic control.

6. Accidents classified according to weather conditions.

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7. Accidents classified according to type of vehicles and objects involved.

8. Accidents classified according to age of vehicle.

9. Accidents classified according to nature of accident.

10. Accidents classified according to cause.

11. Accidents classified according to fault of driver of motor vehicle.

12. Accidents classified according to type of victims, age and sex.

13. Accidents classified according to details of drivers.

14. Accidents classified according to particulars of vehicle.

15. Accidents classified according to type of persons killed/injured.

16. Accidents classified according to road condition.

17. Accidents classified according to road features.

7.2 Inquiry Call Logs

Thirteen calls regarding application usage was received, and the same is listed in Appendix

A.

7.3 Support and Maintenance Call Logs

Three support or maintenance call logs were registered of this quarter, and the same is

listed in Appendix B.

7.4 Escalation Calls from Consultant

The Consultant support team and ADMC members made several follow up calls with the

investigating officers of different police stations, requesting them to enter the missing records

if the accident records are not synchronised or if the accident data is not having the expected

data quality. In the month of January, February and March, 209 calls, 192 calls and 188 calls

were made respectively.

49 IRPN

8 Key Tasks and Milestones

This section of the report summarises the key tasks completed and the milestones achieved

during the third quarter of the support. The key activities and milestones planned for the next

quarter is also listed here.

8.1 Tasks completed in 1st Quarter

Support and Maintenance activities for the live iMAAP RADMS application.

Assist the police in collection and verification of road accident data from all police

stations, through implementation of iMAAP RADMS.

Renew the maintenance and support contract

Refresher training to investigating officers at various station zones.

Migrate the application from Consultant server to DIT server.

Provide monthly onsite server health checks.

Project discussions with PWD.

Project discussions with Police Department.

Project discussions with Health Department.

Submission of 1st Quarterly Maintenance and Training Report – July-Sept 2016.

8.2 Tasks completed in the 2nd Quarter




Create access credentials for the Nodal Officers from the Health Dept. to input the

details in the Injury Section of the Accident Data Record.

Provide the Quick Reference Guides for the Nodal Officers from the Health

Department.

Refresher trainings for the PWD and Police Department.

Quarterly health check in DIT servers.

Consultant Management Team visit in the month of December 2016 for project

discussions with various stakeholders viz. the PWD, the Police Department and the

Health Department.

50 IRPN

Create reports on request from various stakeholders.

Submission of Monthly Status Reports October 2016, November 2016, December

2016.

Submission of 2nd Quarterly Maintenance and Training Report – Oct-Dec 2016.

8.3 Tasks Completed in the 3rd Quarter




Conduct training sessions and assist Nodal Officers from the Health Dept. to input the


Conduct monthly refresher trainings for the PWD, Police, HRTC, and Health

Department.

Assist the stakeholders during World Bank visit.

Deployment of modified ARF in the web application, to facilitate data entry by the

various stakeholders.

Submission of the Blackspot Guidance Report, FAQ, Revised SOP and other reports on

request from the various stakeholders.





Submit the Monthly Status Reports and the Quarterly Maintenance and Training

Report.

8.4 Tasks Planned in the 4th Quarter




Conduct training sessions and assist Nodal Officers from the Health Dept. to input the


51 IRPN

Conduct monthly refresher trainings for the PWD, Police, HRTC, Transport and Health

Department.

Assist the stakeholders during World Bank visit.





Submit the Monthly Status Reports and the Quarterly Maintenance and Training

Report.

52 IRPN

Appendix A Inquiry Call Logs

Sl.

No. District

Police

Station Call By

Call

Timestamp Issue Details Resolution Provided

Resolution

Timestamp

Resolved

By

1

Sirmour

Paonta

Sahib

ASP

Monika

Bhutung

uru

31-1-2017

4:18PM

How to find records of a

particular police station?

Go to query builder and select accident from first

column, police station in second column, equal to

operator in third column and select police station

from fourth column. Click on “Add to list” and

then click on “RUN”. Now this query will display all

accident records of selected police station. We

can perform lots of operation on these accidents.

31-1-2017

2:30PM

Dikshit

2

Hamirpur RH

Hamirpur

Shipra

Sharma

(Medical

legal

Analysist

)

06-2-2017

2:00PM

iMAAP web application is

showing incorrect user

name and password, how

to resolved this issues?

Account has been deactivated. Activated their

account and called her. Also told them to enter

user name and password and click on login.

06-02-2017

02:10:00 PM

Dikshit

3

Mandi

PWD

Mandi

Circle

PWD SE

Design-

Sanjay

Singh

6-02-2017

03:02:00 PM

iMAAP web application

login issue?

I have checked the account. It is not deactivated, I

told him to off caps lock, Also told them to enter

the user name and password now he was able to

login in application.

6-02-2017

03:08:00 PM

Akshay

53 IRPN

4

Solan Parwano

o

ASI

Ramesh

08-02-2017

2:00PM

iMAAP web application is

showing incorrect user

name and password, how

to resolved this issues?

Account has been deactivated Activated their

account and called them. Also told them to enter

user name and password and click on login.

8-02-2017

02:10:00 PM

Dikshit

5

Mandi

PWD

Mandi

Circle

Jitender

JEE

9-02-2017

10:20:00 AM

How to run a query and

generate a report?

Go to query builder and select your district and

click on add to list. Then set date and click on add

to date. Then click on Run. Go to report and click

on user define report. Here you can make

different types of reports by selecting fields and

paste in row and column. Then click on generate

report. You can also take summery print of each

record that is in query but summery print can be

done only if your query has less than 100 records.

To print summery of each record go to summery

print and choose the fields that you want of each

record. You can select fields from left side and

then click on generate report. You can also export

file in PDF and excel format.

9-02-2017

10:50:00 AM

Dikshit

6

Baddi Nalagarh HC

Komal

13-02-2017

11:10:00 AM

How to sync accident

records online through

iMAAP tablet

application?

Go to "iMAAP RADMS tablet application" and click

on main menu button. Then click on "sync from

mobile". Select accident record and click on

"online sync icon". It will ask you for synchronising

accident record click on ok. Another message will

be flash on screen for successful synchronisation

of record. Click on "ok".

13-02-2017

11:30:00 AM

Dikshit

54 IRPN

7

Sirmour Sangrah HC Jai

Prakesh

08-03-2017

11:15:00 AM

How to find location

through tablet?

Open tablet and swipe down from top and click on

GPS icon. This will switch on GPS. Now go to

iMAAP RADMS application and open your record

and click on GPS. If this time you are not able to

find location. Please go back to front page of your

tablet and find icon GPS fix. Click on it and click on

start fixing. Then come to application and click on

GPS icon again you will find some value in place of

latitude and longitude. Now your location is

captured.

09-03-2017

11:30:00 AM

Dikshit

8

Bilaspur Kot-

kehloor

HC

Hemant

Singh

09-03-2017

11:00

How to fill accident

record in tablet?

Go to iMAAP RADMS application and click on

continue in English. Then click on main menu

icon and click on "Add accident record" then click

on “accident detail" fill all detail and capture

accident location using GPS. Then on top right

you will find save button save page, next page

will open automatically. Fill all detail in this page

and save it. Then you have to fill vehicle and

injury detail and save it. At last click on

attachment and attach photo of accident spot.

09-03-2017

11:30:00 AM

Dikshit

9

Bilaspur Kot-

kehloor

HC

Hemant

Singh

09-03-2017

11:50:00 AM

How to sync accident

records online through

iMAAP tablet

application?

Go to "iMAAP RADMS tablet application" and click

on main menu button. Then click on "sync from

mobile". Select accident record and click on

"online sync icon". It will ask you for synchronising

accident record click on ok. Another message will

be flash on screen for successful synchronisation

of record. Click on "ok".

09-03-2017

12:10:00 PM

Dikshit

55 IRPN

10

Shimla

Khaneri

hospital

Rampur

CO

Premlata

09-03-2017

02:10:00 PM

How to log in to the web

application and edit

health department

fields?

Enter your user name and password and then on

left side enter name of police station and FIR

number and click on search, you will find your

record. Then go to injury and click on edit and you

can fill detail of injured person and then click on

save button.

09-03-2017

02:40:00 PM

Dikshit

11

Solan

PWD

office

Solan

Rajesh

09-03-2017

04:10:00 PM

How to find Solan district

accidents by query?

Go to query builder and select accident date as

greater than 01-08-2017. Click on add to list and

then select your district and again click on add to

list. Then run query. You can view your all

accidents.

09-03-2017

04:40:00 PM

Dikshit

12

Mandi

PWD

Mandi

Circle

Jitender

JEE

09-03-2017

04:55:00 PM

How to find district

Mandi accidents and

their summery print?

Go to query builder and select accident date as

greater than 01-08-2017. Click on add to list and

then select your district and again click on add to

list. Then run query. Then go to report and click on

Summery print. Select the field you want from

each record from left side and then click on

generate report. You can export this file in pdf or

in excel sheet.

09-03-2017

05:15:00 PM

Dikshit

13

Baddi Baddi MHC

Neel

09-03-2017

05:40:00 PM

Account is deactivated Activate the account and inform him. Request

them to enter user name and password. Then

press login. Now you can sync accident record

from your tablet.

09-03-2017

06:00:00 PM

Dikshit

56 IRPN

Appendix B Support and Maintenance Call Logs

Ticket # Issue Details Reported by Reported on Resolved by Resolved On

1.

The report Accident Classified According to Type of Area

and Time under Standard Reports > MORTH Reports is

not getting generated.

Mr. Sudershan,

Police Dept.

(ADMC Cell)

15:00 hours

on 21st Feb

2017

Experion/TRL

Support team

14:30 hours on 23-

Feb-2017

2.

The report Accident Classified According to Type of

Person and Animal Killed/ Injured under Standard

Reports > MORTH Reports is not getting generated.

Mr. Sudershan,

Police Dept.

(ADMC Cell)

15:00 hours

on 21st Feb

2017

Experion/TRL

Support team

14:30 hours on 23-

Feb-2017

3.

The report Total Number of Accidents Classified

According to Months of the Year under Standard Reports

> MORTH Reports is showing same value for the total

number of accidents and the total number of persons

killed.

Mr. Sudershan,

Police Dept.

(ADMC Cell)

15:00 hours

on 21st Feb

2017

Experion/TRL

Support team

14:30 hours on 23-

Feb-2017

TRL

Crowthorne House, Nine Mile Ride, Wokingham, Berkshire, RG40 3GA, United Kingdom T: +44 (0) 1344 773131 F: +44 (0) 1344 770356 E: [email protected] W: www.trl.co.uk

II Quarterly Report - Jan 2017 to Mar 2017

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