Hilary Weaver - He Doesn't Like You
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Transcript of Hilary Weaver - He Doesn't Like You
He doesn't like you!I don't like you either!
QA and Dev don't have to be enemies!
Why we don't get along, and how we can so nobody loses an arm to a lightsaber!
@g33klady
I am...Hilary Weaver aka
@g33klady on TwitterBlog: g33klady.wordpress.com
@g33klady
@g33klady
TOTALLYNOT HER
FAULT!
@g33klady
BackgroundArt schoolComputer scienceDorkatronBlah blah blah@g33klady
My first meeting with devs
@g33klady
I've only been a QA for a week and I've found so many bugs!
Fast forward...
@g33klady
“Meet Hilary, our QA...” or “Hey you're that awesome QA!”
How did I get here?
@g33klady
●“They don't understand the process”●“They don't even keep up with the industry”●“They're not helpful to me”●“They're jerks!”
What do they mean?
How we can all work together to be the most awesome software development teams in the
world!!!
“They don't understand the process”
@g33klady
●Writing the code●Building the architecture●The overall SDLC
“I need this RIGHT NOW!”
Do you like programming?
● Pair Programming● Code Reviews
● Your Code● Their Code
@g33klady
No interest in programming?
● Learn the basics● ProgrammingBasics.org● Google “learn the basics of programming”
Knowing how the underlying structures work is important!
@g33klady
Gotta know the structures!
@g33klady
Regardless...
● Be more involved in the SDLC● ALL PLANNING MEETINGS!
● Pair testing● Sit as a team
@g33klady
Worst layout ever
@g33klady
Devs
QA
Regardless...
● Be more involved in the SDLC● ALL PLANNING MEETINGS!
● Pair testing● Sit as a team● Review support tickets● On-Call
@g33klady
“They don't understand the process”● Get to know coding concepts● Get to know and understand the architecture of your application● Pair program on their code or yours● Code review their code or yours● Be involved in every step of the SDLC
@g33klady
“They don't understand the process”
● Pair testing● Sit together● Review and learn from support tickets● Be an on-call
@g33klady
<RANT>
@g33klady
@g33klady </RANT>
“They don't keep up with the industry”
@g33klady
“I never see them outside of work”
● Community involvement● User groups● Conferences
Developer user groups
● Learn about latest techniques and technologies the devs are using● Test Invaders● Always go out after!
@g33klady
Get to know devs as “humans”!
Testing user groups
● Solidarity● Broaden your horizons● Create a user group if there isn't one!
@g33klady
Non-testing conferences
● Look for testing tracks● Learn about what your devs learn about● Be a standout
@g33klady
The dreaded... Public Speaking!● Lightning talks● Submit to speak at a conference
@g33klady
If we want things to change, we have to be willing to change
ourselves
“They don't keep up with the industry”
● Keep up with learning new things!● Be a test invader ● Go to, or create, tester user groups● Go to conferences, even non-testing ● Give talks at UGs and conferences● Get uncomfortable
@g33klady
“They're not helpful to me”
@g33klady
No more “it's broken; fix it”. EVER.
● Digging deep● Taking ownership
Code structure = multiple paths
@g33klady
Enter SSN
Check if Past Client
Past Client? DisplayMessage
Otherstuff
Yes
No
@g33klady
Know the ins and outs● All potential points of failure● Architectural structure● Integrations
@g33klady
Be the authority on your application
Learn about your devs● Sloppy devs
● No interest in unit testing● Easy to spot bugs● “job security” bullshit
● Devs with a quality focus● Bugs are harder to find● Digging deep is important
@g33klady
How do I “dig deep”?● Pore through logs● Step through the code with the dev● Use any tools you can
● Fiddler is my go-to@g33klady
Priority and SeverityIf I were this dev, I'd hate QA tooDon't be that guy!
@g33klady
Priority and Severity● Document the definitions and expectations
● WITH devs!@g33klady
Everyone has the same definitions = less likelihood of contentionDon't cry wolf, they'll stop listening
Typo != App Crash
@g33klady
Everyone suffers if you focus on grammar before functionality
Prioritize Testing● Get the more difficult things fixed ASAP● Typo = minutes; Crash >= day(s)
@g33klady
Functionality first means less devs rolling their eyes!
FOR THE LOVE OF ALL THAT IS GOOD IN THIS
WORLD!
Write great bug reports!
@g33klady
It's like your math homework – SHOW YOUR WORK
Good Bug Reports FFS!
@g33klady
Write bug reports as if for memory-wiped future you● What steps did you take?● What doesn't produce the bug?● Screenshots + logs + debugger output● Leave ZERO questions
I'm not supposed to...● “QA” vs tester● Company policies
● Do the devs know?● Do they just think you're lazy?
@g33klady
“They're not helpful to me”● gain insight into your devs and the codebase● pore through logs● walk through the code with the devs● use tools!● Standardize priority/severity
@g33klady
“They're not helpful to me”
● Prioritize your testing● Be legendarily awesome with your bug reports● take ownership and figure it out● Communicate the process
@g33klady
“They're jerks!”
@g33klady
● Tactfulness● And...
Don't be a dick
Help everyone in the organization understand the benefits of testingFocus on quality at every step
@g33klady
Symbiotic relationshipWe are each a necessary evil for the other. @g33klady
“So to sum up:● QA forces me to change my headspace. And I hate it for that.● QA points out my flaws as a developer. And I hate it for that.● QA is necessary and makes software better. And I hate it most of all for
that.”
@g33klady http://codebetter.com/kylebaley/2012/01/30/qa-a-hillbilly-love-story/
How do we foster these relationships?
● Play together● Lunchtime social stuff● Find common non-work interests
@g33klady
But what about THEM?If we want things to change, we have to be willing to change too
@g33klady
“As a man changes his own nature, so does the attitude of the world change
towards him... We need not wait to see what others do.”
-Gandhi
● Get to know programming, and the infrastructure and architecture of your application● Work and play together with your devs● Continue to improve yourself and your craft● Take ownership and dig deep into issues● Be amazing and legendary● Also, don't be a dick
@g33klady
How to be awesome
@g33klady
We CAN all get along, but it has to start somewhere...
@g33klady
Hilary Weaver | @g33klady g33klady.wordpress.com