121213 volunteer victories recruit, retain, maintain volunteers
Volunteer · 2021. 1. 20. · Volunteer Impact Reporting Understand how volunteer work is making an...
Transcript of Volunteer · 2021. 1. 20. · Volunteer Impact Reporting Understand how volunteer work is making an...
Volunteer Satisfaction Surveys
Management Category Primary Goal Action Type of Survey to Conduct When to Administer
Volunteer Retention Understand why your
volunteers want to participate
with your organization and
what may cause them to leave.
Use volunteer feedback to
analyze and guide volunteer
retention efforts.
Volunteer Satisfaction Survey Within 24 hours of volunteer
participation
Volunteer Engagement Understand the motivations of
volunteers to better engage
them.
Use qualitative feedback to
analyze and direct engagement
efforts.
Volunteer Engagement Survey Annually
Volunteer Recruitment Understand what drives
volunteers to sign up and how
they found your organization.
Use feedback to recruit more
volunteers and guide marketing
strategy to prospective
volunteers.
Volunteer Recruitment Survey During volunteer
registration or onboarding
Volunteer Placement Understand the interests and
specialized skills of each
volunteer.
Match volunteers to the right
opportunities based on their
skills and interests.
Volunteer Skills and Interests
Survey
During
registration or onboarding
Volunteer Impact Reporting Understand how volunteer
work is making an impact, from
the volunteer point of view.
Report impact based on
volunteers’ perceptions and
experiences.
Volunteer Impact Survey Quarterly or Prior to end of
funding cycle
Volunteer Performance Understand how our
organization can better train
and prepare volunteers.
Perform volunteer evaluations
based on their performance and
preparedness for their work.
Volunteer Evaluation Form Annually
What are the BENEFITS of doing a survey?
• Gather Feedback • Evaluate Current Processes• Guide Future Decision Making• Empower Your Volunteers• Improve Programming• Bolster Volunteer Retention• Identify Areas for Improvement
WHAT?
Define the PURPOSE of Completing the Survey
What are you hoping to impact with the information you receive?
• Reduce volunteer turnover• Improve training• Affect marketing plans• Use on grants• Improve volunteer engagement
THE PURPOSE OF THIS SURVEY IS TO ….
WHICH?
Use the Right Tools
Online Surveyso SurveyMonkeyo Google Formso Wufooo QuestionPro/FormStack
Email Paper In Person
HOW?
WHEN?• How often to do it?• Annually? Every 6 months?• Anniversary Dates?
Format – Radio, Dropdown, Multiple choice…
HOW?
Be clear in your directions and communicate the deadline
Sample Size
The industry standard for audience perception is 95% accuracy with a +/-5% margin of error.
Per Survey Monkey200 surveys sent = 132 return1000 surveys sent = 278 return2000 surveys sent = 323 return
Getting Volunteers/Clients/Employees/Board Members to Participate
• Make it Anonymous –Protect their privacy• Invite volunteer leaders to be involved in the survey• Communicate the purpose• Offer a small incentive• Build hype on social media• Gentle Reminders• Send it out from the top
WHO?
Define the Purpose and Benefits of Completing the Survey
• What are you attempting to capture?• How will the insights will improve a process?• Overall goals of the survey? • Help your organization improve the volunteer experience• Can we better match you with an opportunity you love
Be Transparent
The Survey Opening
Ask the Right Questions
• What top 3 things do you want to learn?• Ask one question at a time• 3 to maximum of 12 questions• Avoid jargon• Keep it recent• No leading questions• Shuffle response options for each• Give options• Limit open ended questions
THANK Your Volunteers
• Provide a sincere thank you for their input
• Connect your survey to future change
Share Results
• Timely manner• Compare to previous years if available• Include some comments• Balance positive and negative
comments
Summary• Prepare• Communicate before, during and
after the survey process• Be consistent• Reference future change to the survey
• Visit the following links for more details:• www.galaxydigital.com/blog/volunteer-survey/#1• https://tobijohnson.com/create-better-volunteer-satisfaction-surveys/• https://www.volunteerhub.com/blog/volunteer-satisfaction-survey/