Help Thy Neighbor How to Better Communicate with Your Residents

Fairleigh Dickinson University, Madison

CampusSummer 2014

Resident Assistant Training

Listening Skills

Active Listening Skills

Use your body language to show interest:- eye contact, nodding etc.

Empathize Engage yourself:- Ask questions, clarify (but wait

until the speaker has finished) Be open-minded Avoid giving advice

Mediation

Mediation Skills

Prepare Reconstruct and understand the conflict Define points of agreement and disagreement Create options for agreement Develop agreement

** Utilize your Active Listening Skills throughout the mediation

Confrontation

Confrontation Skills Empathize Do not "hit and run."  Communicate openly and directly your perceptions of, and feelings about the

issue. Focus your concerns on the issues and the other party's behavior, not on the

other party's character or personality. Comprehend as completely as possible the other person's views of, and

feelings about, the issue (EMPATHIZE) Don't preach to or interpret for the other person.  FOLLOW-UP!

Concerning Behaviors

Threat to self or others Changes in behavior and mood Disorderly and disruptive behavior

Incident Reports versus

Student of Concern Reports

https://publicdocs.maxient.com/reportingform.php?FairleighDickinsonUniv&layout_id=2

https://publicdocs.maxient.com/reportingform.php?FairleighDickinsonUniv&layout_id=3

Out of Your League?

Fear Doubt Confusion Worry Unable to figure out next step

Self-Care

Supervisor Counseling Services Exercise Meditation Venting (Be AWARE of your surroundings!)