Help Thy Neighbor

Help Thy Neighbor How to Better Communicate with Your Residents

Fairleigh Dickinson University, Madison CampusSummer 2014 Resident Assistant Training

Listening Skills

Active Listening SkillsUse your body language to show interest:- eye contact, nodding etc. EmpathizeEngage yourself:- Ask questions, clarify (but wait until the speaker has finished)Be open-mindedAvoid giving advice

Mediation

Mediation SkillsPrepareReconstruct and understand the conflictDefine points of agreement and disagreementCreate options for agreementDevelop agreement

** Utilize your Active Listening Skills throughout the mediation

Confrontation

Confrontation SkillsEmpathizeDo not "hit and run." Communicate openly and directly your perceptions of, and feelings about the issue. Focus your concerns on the issues and the other party's behavior, not on the other party's character or personality.Comprehend as completely as possible the other person's views of, and feelings about, the issue (EMPATHIZE)Don't preach to or interpret for the other person.FOLLOW-UP!

Concerning BehaviorsThreat to self or othersChanges in behavior and moodDisorderly and disruptive behavior

Incident Reports versus Student of Concern Reports

https://publicdocs.maxient.com/reportingform.php?FairleighDickinsonUniv&layout_id=2

https://publicdocs.maxient.com/reportingform.php?FairleighDickinsonUniv&layout_id=3

Out of Your League?FearDoubtConfusionWorryUnable to figure out next step

Self-CareSupervisorCounseling ServicesExerciseMeditationVenting (Be AWARE of your surroundings!)