Convestival 2013

Helen Timbrell

Volunteering and Community Involvement Director

It’s still two things…

The 2020 ambition:

Volunteers in every aspect of our work

All staff confident and capable of working with volunteers

The 2013 KPI target:

67% volunteers strongly recommend volunteering with the National Trust

And there are still three strands of work:

1. Capability and confidence of our volunteer managers

2. Systems and processes to meet property and Whole Trust need

3. New offers / ways for people to get involved

Systems &

Processes

Capability &

Confidence

New offers

Systems &

Processes

Capability &

Confidence

New offers40%

Systems &

Processes

40%

Capability &

Confidence

20%

New offers

Years 1 - 3 Years 4 - 6 Years 7 - 9

Our approach still looks like this….