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e-ISSN 2597-9949

JGLITrop Vol.5, No.1, April 2021

© 2021 Department of Geography FMIPA UI

Journal homepage: www.jglitrop.ui.ac.id

Health Protocol Certification for tourism business

due to Covid-19 outbreaks in Bali

Alfi Syahrin

Directorate of Asia Tourism Marketing Development, Deputy of Tourism Marketing and

Creatice Economy, Ministry of Tourism and Creative Economy, Jakarta, Indonesia

E-mail: alfi3837@gmail.com

Received: 15 January 2021; Accepted: 30 April 2021; Published: 30 April 2021

Abstract. The World Health Organization on March 11, 2020 declared the Covid-19 outbreak a

global pandemic. Tourism is one of the sectors most affected. The number of foreign tourist visits

to Indonesia has decreased significantly, namely 64.11% in March 2020 when compared to

March 2019. To restore this condition, it is very necessary to prevent the spread of Covid-19 and

carry out certification for tourism business actors. The data for analysis was collected by

searching for words that are closely related to the topic of research on the Google Search Engine

to obtain the website followed by visiting the intended website that has the necessary data.

Descriptive analysis used to describe data based on the number and type. There are three

research questions to be answered: (1) What are the efforts to prevent the spread of Covid-19? (2)

Where is the distribution of tourism businesses that are certified by health protocols? (3) What

percentage of the total number of certified tourism businesses out of 1,000 are targeted? More

than 87.5% of certified tourism business actors obtained and a map of the distribution of the

number and types of certified tourism businesses in Bali is compiled.

Keywords: Certification, Health Protocol, Recovery, Tourism Business, Bali

1. Introduction

The World Health Organization (WHO) announced that more than 101 countries have reported

laboratory-confirmed Covid-19 cases as of March 8, 2020. Globally there are 105,586 cases. In China

there were 80,859 cases with 3,100 deaths. Outside China, there are 24,727 cases with 484 deaths

spread across 101 countries. In Indonesia, 4 cases have been confirmed positive for Covid-19. Three

days later, March 11, 2020 WHO officially declared the Covid-19 outbreak a global pandemic on

Wednesday night. More than 118,000 cases were reported globally in 114 countries, more than 90%

of cases occurred in only four countries, and two of them are China and the Republic of Korea. The

number who died was 4,291 people. A total of 81 countries have not reported any cases and 57

countries have reported 10 cases. Director General of WHO, Tedros Adhanom said that in the past

two weeks the number of cases outside China had increased thirteen times while the number of

affected countries tripled (WHO, 2020a).

In connection with the increasing cases and the widespread spread of Covid-19 between regions in

Indonesia, the Government issued Government Regulation Number 21 of 2020 concerning Large-

Scale National Restrictions in the Context of Accelerating Handling of Corona Virus Disease 2019

(Covid-19) and Presidential Decree Number 11 of 2020 concerning Emergency Status Public Health.

The Head of the National Disaster Management Agency followed up through Decree Number 9A of

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2020 and extended through Decree Number 13A of 2020 stating the Status of Certain Disaster

Emergency Outbreaks Due to Corona Virus (Kemenkes RI, 2019). President of the Republic of

Indonesia, Joko Widodo in a limited meeting via video teleconference at Merdeka Palace, Jakarta,

September 14, 2020, gave several directions to former Health Minister Terawan Agus Putranto

regarding the handling of Covid-19 (Setkab, 2020). First, auditing and correcting health protocols for

patients and medical personnel so that the hospital becomes a safe place and does not become a

cluster for the spread of the new Covid-19 disease. Second, providing adequate capacity for beds and

intensive care units (ICUs) at all Covid-19 referral hospitals. Third, ensure the availability of isolation

facilities, such as in the Emergency Hospital, Kemayoran Athlete's House, Health Training Centers in

various areas for cases of Covid-19 patients without symptoms (PWS) and mild symptoms. The

government is also preparing a quarantine center with patients with mild symptoms so as not to self-

isolation (Setkab, 2020).

Indonesia as a commodity exporter in the East Asia and Asia Pacific region experienced a very

severe impact at the beginning of the year due to lockdowns implemented in many countries. As a

result, commodity prices fell considerably (Pasaribu & Gupta, 2020). The World Bank noted that

developing country economies are most at risk amid the Covid-19 pandemic. In terms of health

systems, developing countries are considered to be more vulnerable and less powerful when compared

to developed countries (Blake, P & Wadhwa, D., 2020). Indonesia's economic growth will be flat or

flat (0%) in 2020. The World Bank projects Indonesia to grow by 4.8% in 2021 (Kemenkeu RI,

2020). Minister of Finance the Republic of Indonesia, Sri Mulyani said Indonesia's economic growth

could contract up to 0.4% by the end of 2020. As for the scenario, Indonesia's economy would only

grow in the range of 2.3%. It is estimated that economic growth will fall to 2.3%, even in a worse

scenario to - 0.4% (Aditya & Salna, 2020).

The Organization for Economic Development and Cooperation (OECD) on September 16, 2020

predicted that global economic output would contract 4.5% in 2020, lower than its forecast for June

2020 of 6.0%. Global trade is estimated to plunge by more than 15% in the first half of 2020 and a

labor market hit by the turmoil of the COVID-19 pandemic is forcing businesses around the world to

close doors, cut production lines and reduce working hours (OECD, 2020). Sri Mulyani Indrawati

reported that in the first quarter the Indonesian economy began to feel the impact of Covid-19.

Indonesia's economic growth in the first quarter was recorded at 2.97%. This shows that the Covid-19

pandemic which began to be announced in March 2020 has affected national economic activity.

Growth in the second quarter, the economy contracted by -5.32%. This is much lower than last year

where in the second quarter Indonesia was able to record a growth of 5.05% (DJKN, 2020).

According to the UNWTO, international tourist arrivals plunged 65% during the first half of 2020.

Countries imposed travel restrictions and closed borders in an effort to hold the spread of the Covid-

19 infection. Asia and the Pacific, the first region to feel the impact of the coronavirus on tourism,

were hardest hit with a 72% drop in tourists during the first six months of 2020. Europe came in

second, with a 66% decline, followed by America with 55%, Africa and the Middle East respectively

fell 57%. So far, 29.3 million cases of the new coronavirus have been confirmed worldwide, with

more than 928,000 people dying from Covid-19 (UNWTO, 2020).

The real impact of Covid-19 on the financial sector, at the beginning of the pandemic period,

namely January to April 2020, that the total capital outflow was IDR 159.6 trillion from the stock

market (national and international interest rates). Then the 10-year NIR yield touched 8.38%, monthly

foreign exchange reserves fell to USD 10 billion in March 2020, and credit slowed to 3.04% (yoy) in

May 2020. All of these contributed to economic growth in the quarter second year 2020 (yoy), which

fell to -5.32%. The government estimates that growth in 2020 will range from -1.1% to 0.2%

(Kemenkeu RI, 2020). The United Nations World Tourism Organization (UNWTO) said that the

global tourism sector lost an estimated US $ 460 billion (IDR 6,800 T) in the first half of 2020 due to

the Covid-19 pandemic. The massive drop in demand for international travel during the January-June

2020 period means the loss of 440 million international arrivals and estimated around US $ 460

billion in export revenue from international tourism. This loss is about five times the international

tourism revenue recorded in 2009 amidst the global economic and financial crisis (UNWTO, 2020).

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The real impact of the Covid-19 pandemic on the tourism sector at the end of 2020 was that 13

million workers are immediately threatened, the potential for job loss is 6 million where some are laid

off, dan independent businesses close. Hotels and accommodation have been temporarily closed, retail

malls has experienced a decrease in income, destinations, cafes and restaurants have been temporarily

closed, and MICE has been suspended and the threat of layoffs in the tourism industry. Around 32.5

million workers were indirectly affected, namely small and medium enterprises (SMEs), money

changers, souvenir shops, dancers, musicians, art workers in tourist areas, hotel and restaurant

suppliers, malls and retail workers and others. Potential losses of up to 15 million jobs by the end of

2020 (Fadilah, 2020). Even though the tourism sector's contribution to the Indonesian economy in

2019 reached IDR 1,200 trillion (Kemenparekraf, 2019).

According to the Central Bureau of Statistics (BPS), the number of foreign tourists visiting

Indonesia in March 2020 decreased by 64.11% compared to the number of visits in March 2019 (BPS,

2020a). BPS noted that the rate of economic growth in three tourist destinations had decreased. Bali in

the second quarter of 2020 fell 10.98% (yoy), the Riau Islands fell 6.66%, and West Java fell 5.98%

(BPS Prov. Bali, 2020). The Bali economy as measured by the Gross Regional Domestic Product

(GRDP) in the second quarter of 2020 was recorded at IDR 54.43 trillion (based on current prices). If

measured on the basis of constant prices in 2010, Bali's GRDP was recorded at IDR 35.86 trillion.

With this amount, the Balinese economy in the second quarter of 2020 experienced negative growth

of -7.22%, when compared to the achievements of the first quarter of 2020 (q-to-q). Meanwhile, when

compared with the achievements of the same quarter in the previous year (yoy), the Balinese economy

in the second quarter of 2020 recorded a deeper negative growth rate of -10.98% (BPS Prov. Bali,

2020).

Former Minister of Tourism and Creative Economy, Wishnutama Kusubandio said that tourism is

the sector most affected by the Covid-19 pandemic at the MNC Group XL VIII Manager Forum

virtually on September 23, 2020. The number of tourists visiting the country is not only reduced, but

also almost non-existent. In 2019, the number of foreign tourists visiting Indonesia was 16 million.

The visit provided foreign exchange to the country amounting to USD 20 billion (Rini, 2020). Foreign

exchange has the potential to disappear in 2020. Not only did the tourism sector lose visits, but also

the creative economy also experienced a decline in sales (BPS, 2019; BPS, 2020b). Kusubandio once

visited a market in Bali that sells handicrafts, traders complained about the lack of income due to no

tourists visiting. Markets in Bali that sell various kinds of handicrafts have no sales. Meanwhile,

middle and upper class businesses were also affected, where there is one hotel in Nusa Dua, Bali

which is usually filled with hundreds of rooms every day, now only 3 rooms are filled with the large

hotel operating costs. Director of Nature and Culture Tourism at the Ministry of Tourism and Creative

Economy, Alexander Reyaan stated that the impact of the Covid-19 pandemic is estimated to be only

6.5 million tourism workers left from the previous 13 million. Even for tourist destinations visited by

tourists from China, it has been felt since January - February 2020 (Kemenparekraf, 2020c).

A number of programs and activities need to be carried out to restore tourism due to the Covid-19

pandemic in Bali, including preventing the spread of covid-19, issuing free CHSE-based Health

Protocol Certificates to tourism business actors as capital to attract tourists. Implementing the "We

Love Bali" program, which is to supervise the implementation of health protocols in tourism business

establishments, is carried out by all Balinese people, while promoting tourist destinations (Di Gennaro

et al., 2020; Hasan & Jawad, 2018; Kobel, et al, 2017 & Sampaio et al., 2012). Affixing “I Do Care”

stickers on certified tourism businesses to give confidence to visiting tourists (Tang et al., 2019; Wang

& Pizam, 2011). Implementing “the Simakrama Tourism” to accommodate various technical inputs

on the implementation of health protocols from all stakeholders and the Balinese people (Weichbroth,

2017).

The CHSE-based health protocol implementation program is aimed at all tourism business actors

related to the tourism business ecosystem, including airlines, hotels, restaurants, SMEs, buses, ferries,

airports, seaports, terminals and trains. However, in this paper, the research data of the health protocol

certified tourism business is taken from a number of registered tourism business actors. The research

questions are: What efforts have been made to prevent the spread of Covid-19 in Bali? In which

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districts / cities are the distribution of tourism businesses certified by the health protocol? What

percentage of tourism businesses are certified by the health protocol out of 1,000 targets?

2. Research Methodology

To restore tourism businesses so that tourists can visit again due to Covid-19 in Bali and at the same

time answer the research questions above, there are two steps that must be done. First, collect,

analyze, and summarize data on tourism businesses that are certified with health protocols and put

them on a map. Second, there are four programs/activities that must be carried out so that tourism

businesses are certified with health protocols, namely: (1) preventing the spread of Covid-19, (2)

implementing CHSE-based health protocols, (3) implementing the “We Love Bali” program, and ( 4)

carry out simakrama tourism in the new era of Balinese life.

2.1. Stages of Collecting, Analyzing, Summarizing and Placing Data to A Map

There are five stages in this research. First, selecting a representative text to search for information on

a Search Engine on Google until information is found that is closely related to the topic of discussion

(Shah et al. 2017). From here, all information in the form of text is further analyzed to be able to find

the original source of the required data (Hakak et al., 2018). Second, searching for data sources using

a search engine (Searching Engine) by placing "keywords" on google (Burnham, 2006). Found a

website that has the required data. Data in the form of a table contains data on the results of

registration of certified tourism businesses in Bali (Marcolino et al., 2020; Osório et al., 2013).

Taking the data on the website mentioned above to be used as research data (Cleach et al., 2016). This

data is secondary in nature, in the form of a table containing words and letters in the table. Third,

analyze the secondary data mentioned above based on the type of data and the amount (Livia et al.,

2019). Describe data by type and quantity descriptively (Koók et al., 2020). Fourth, summarizes the

research data described above to make it simpler (Koesten et al., 2020). Put the summarized data into

the map that has been provided to find out the distribution of data on the map. Fifth, obtain a map of

the data distribution from the research results (Beniest & Schellart, 2020). From the distribution of

data on the map we can get easy information about the location of the data, the amount of data, the

type of data. This distribution map is very useful for providing information to users. The resulting

map is a map of the distribution of tourism businesses certified by health protocols. This map makes it

easy for tourists to find tourism business locations that are clean, healthy, safe and a sustainable

environmentally.

2.2. Programs and Activities for Businesses Tourism in the Process of Health Protocol Certification

Four programs and activities must be carried out in order for tourism businesses to be certified health

protocols. Certification is carried out by the authorized officer, below the explanation.

2.2.1. Prevention of the Spread of Covid-19

To prevent the spread of Covid-19 in public places and tourism businesses by washing hands with

soap and running water, wearing masks, preventing contamination between surfaces and hands by

using disinfectants and maintaining physical distance (Choi et al., 2020). One of the keys to

controlling the spread of Covid-19 in general in Bali is by checking or testing samples quickly

(Thommes et al., 2021). Maximizing laboratory function by involving a number of parties, namely

personnel from various hospitals and universities to conduct sample tests. The priorities for

examination are patients under surveillance (PUS), medical personnel, people under surveillance

(PeUS), and people without symptoms (PeWS) (Dinkesprov. Bali, 2020; Kemenkes RI, 2020; WHO,

2020b).

2.2.2. Implementation of CHSE-Based Health Protocols

2.2.2.1. New Normal Era Life

To enter the life of the new normal era, tourism business actors need to have certificates by

implementing CHSE-based health protocol standards (Cleanliness, Health, Safety and Environmental

Sustainability) and preventing the spread of Covid-19. The government, through the Bali Provincial

Tourism Office, is working with tourism associations to form a Verification Team to come directly to

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the tourism business place and check the implementation of the Covid-19 health protocols. They carry

out verification by monitoring the process of implementing health protocols in tourism businesses. To

be able to check the implementation of health protocols in the tourism business places, several things

must be prepared, namely forming a Verification Team or Assessment Team and arranging their

duties and functions. Delivering standard operating procedures (SOP) for health protocol certification

to tourism business owners. Verifying the application of health protocols in tourism businesses.

Conducting technical assessment of the results. Providing certificates of assessment results to tourism

businesses that have passed technical assessments. Affixing the "I DO CARE" logo in tourism

business places that have passed verification (Dinparprov. Bali, 2020a, 2020b, 2020c;

Kemenparekraf, 2020a; Pemprov. Bali 2020a & 2020b).

2.2.2.2 Forming A Verifier Team / Assessor Team

The Verifier Team or Assessor Team consists of the Health Service Team and the Bali Province

Covid-19 Prevention Task Force Team. The task of the Verifier Team is to provide understanding to

tourism business actors so that they really understand the procedures for implementing CHSE-based

health protocols and preventing the transmission of Covid-19 in their tourism business places. Check

directly to the tourism business place and verify it. Conducting a technical assessment of the

verification results. The Assessor Team is a collaboration between human resources from the

Provincial Government and District/City Governments. For example, to verify five-star resorts and

hotels are carried out by the Provincial Team and for homestays, 3-star hotels and tourist attraction are

carried out by the Regency/ City Team. Before carrying out their duties, they provide training to

officers in the form of Training of Trainers (TOT). In the implementation of task, the Provincial

Government of Bali is tasked with verifying and assessing 3-star, 4-star and 5-star hotels, while the

Regency and City Governments verifying and assessing 1-star, 2-star, jasmine-class hotels and villas.

Hotel employees are trained to apply CHSE-based health protocols by the General Manager. The

provincial government of Bali added one indicator of health protocols, apart from the CHSE-based

health protocol, plus contactless services. This is intended to minimize tourists and employees making

physical contact in services (Pemprov. Bali, 2020a & 2020b).

2.2.2.3 Certification File

To get the application form, tourism business actors can directly download the file at the link https: //

p Pariwisata.denpasarkota.go.id/ on the file containing the application letter, independent assessment,

minutes of assessment and integrity pact (Pemprov. Bali, 2020a & 2020b).

2.2.2.4. Assessment Criteria

In carrying out the assessment, tourism business actors are required to fulfill proof of compliance

attached to both Standard Operating Procedures (SOP) for implementing health protocols and

documentation according to criteria, and attach the evidence in the form of simulation videos. When

finished, all files are sent to the Board of Directors of the Indonesian Hotel and Restaurant

Association (IHRA) Denpasar. Furthermore, verification will be carried out either directly or

virtually. If all the requirements have been met, a certificate of verification of the new era life order

protocol will be issued to tourism business actors (Pemprov. Bali, 2020a & 2020b).

2.2.2.5. Executor of Verification

The provincial and district/city governments in conducting verification in collaboration with the

Indonesian Hotel and Restaurant Association (IHRA) and the Tourism Industry Association (TIA).

The target coverage is 3 star, 4 star and 5 star hotels implemented by the Provincial Government. For

2-star, 1-star hotels, jasmine, tourist huts, villas, restaurants, tourist attractions, and tourist trips are

implemented by district / city governments (Pemprov. Bali, 2020a & 2020b).

2.2.2.6. Tourism Business Certification

For tourism business actors who have passed the verification and technical assessment are given

certificates. The certificate is used as capital to build trust in managing tourism businesses and to be

able to attract tourists and travel agents both at home and abroad (Pemprov. Bali, 2020a & 2020b).

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2.2.2.7. CHSE Certificate

The certificate can be downloaded on the dispardaprovbali.go.id site after being declared passed by

the Verifier Team (Pemprov. Bali, 2020a & 2020b).

2.2.2.8. CHSE Certification Process and Affixing the “I Do Care” Logo

The certification process is based on strict implementation of the CHSE-based health protocol.

Tourism business actors who have been verified and passed the technical assessment obtain

certificates and are entitled to attach "I DO CARE" stickers at their place of tourism business. The

sticker is a guide for potential tourists who come that the tourism business place implements health

protocols (Kemenparekraf, 2020b; Pemprov. Bali, 2020a & 2020b).

2.3. "We Love Bali" Program

The "We Love Bali" program involved around 409 tourism industry players, 8,421 workers and 4,800

participants. All participants came from the general public of Bali. This program includes programs to

educate the public and do campaigns for the application of health protocols. The aim of the program

is to increase the stakeholders and the public's sense of care for health, such as wearing masks,

washing hands with soap and running water, and maintaining physical distance (Liao et al., 2021).

They also promote the businesses they visit. Therefore this program has an economic impact. There

are 13 familiarization trip (famtrip) programs. Participants are invited to tour Bali for 3 days 2 nights,

and stay in turns in tourist areas in Bali. They are divided into travel groups. Each group consists of

40 people using 2 buses, each bus contains 20 passengers going through 1 route. There are 12 travel

routes taken, all of which are tourist destinations throughout Bali (Kemenparekraf, 2020d).

2.4. Simakrama Tourism In New Era Life In Bali

"Simakrama Tourism" is an initiative of the Bali Provincial Government which is supported by the

Ministry of Tourism and Creative Economy as a meeting between regional leaders and all elements of

society in Bali. The goal is to strengthen brotherhood and friendship by disseminating various policies

and to stimulate the tourism sector during pandemic era so that the Bali tourism sector will return to

activity. In addition, simakrama can also build enthusiasm and commitment from all stakeholders to

revive the Bali tourism sector (Kesbangpol Prov. Bali, 2020).

3. Results and Discussion

Implementing CHSE-based health protocol certification for tourism businesses is one of the efforts to

restore tourism in Bali. More than 875 tourism businesses obtained health protocol certificates out of

the 1,000 targeted by 2020 (Pemprov. Bali, 2020a & 2020b; Susila, 2020). By preventing the spread

of covid-19, implementing health protocols for tourism business actors, implementing the “We Love

Bali” program, and implementing the Tourism Simakrama, Bali is ready to accept both domestic and

foreign tourists. Below Table 1 shows four types of tourism businesses certified with health protocols

in districts/cities in Bali Province. The data is then placed on a map of the province of Bali so that the

distribution of types and numbers of certified tourism businesses in each region can be seen (see Map

1). By using the map above, both domestic and foreign tourists believe in traveling to Bali and they

will find it easier to find healthy and safe tourist destinations to visit.

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Table 1. Four types of tourism businesses certified by CHSE-based health protocols in districts /

cities in Bali province as of November 2020

No Regency/City Hotel

(19/11)

Tourist attraction

(29/9)

Travel

(4/11)

Tirta Tourism

(12/11)

1 Denpasar 19 - 43 6

2 Badung 151 8 28 15

3 Gianyar 17 29 - 5

4 Klungkung 1 3 - -

5 Tabanan 1 16 - -

6 Bangli - 5 - -

7 Karang Asem 3 12 - 3

8 Buleleng 4 19 - 6

9 Jembrana - 2 - -

10 No Address - - 2 -

Total 196 94 73 35

Figure 1. Distribution of 4 types of tourism businesses certified by the health protocols in Bali

province as of November 2020

3.1. Controlling the Spread of Covid-19 With a Rapid Sample Test

One of the keys to controlling the spread of Covid-19 in Bali is carrying out an examination or sample

test quickly and maximizing the function of health laboratories by expanding the network of

cooperation interlaboratory. The priorities for examination are patients under surveillance, medical

personnel, people under monitoring, and people without symptoms. These rapid test checks are more

effective than implementing Large-Scale Social Restrictions. The reason is first, the average positive

case of corona in Bali as of May 4, 2020 was only 7 people per day. This figure is lower than DKI

Jakarta, West Java, East Java, Central Java, South Sulawesi and Banten. Second, the patient's cure

rate was 58.67%. This figure is far above the national average of only 16.86% and the Global /World

average of 32.10%. Third, the number of corona positive sufferers who died in Bali was only 1.48%,

far below the national average of 7.46% and global/world average of 7.04%.

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3.2. CHSE-Based Health Protocol Certification and “We Love Bali” Program.

The Ministry of Tourism and Creative Economy has long drafted a CHSE-based health protocol.

Therefore this health protocol must be applied in all tourism industries, including hotels, restaurants

and destinations. The government program to certify CHSE-based tourism business is to restore

tourism in order to receive both domestic and foreign tourists. The level of trust of tourists during the

Covid-19 pandemic greatly depends on the readiness of implementing health protocols in each tourist

destination. This program is to provide health protocol certificates to tourism actors who have

implemented it.

To supervise tourism business actors, the Ministry of Tourism and Creative Economy created the

"We Love Bali" program. This program is in the form of education and campaigns for tourism

businesses, the creative economy and the community. Apart from the program it can promote tourism

businesses. The aim is to improve the quality of implementation of CHSE-based health protocols in

tourist destinations. This program is a Famtrip involving stakeholders and the Balinese people. They

visit tourist destinations and see first hand the implementation of health protocols there. The Famtrip

was held from 6 to 8 December 2020 and was followed by local residents, including lecturers,

teachers, students, civil servants, employees of private companies, travel agency employees, tourism

awareness groups, hobby communities, photographers and influencers. More than 4,000 people as

domestic tourists travel around Bali for 3 days 2 nights. The main trip was exploring Central Bali,

especially the villages that were ready to implement health protocols.

3.3. Executor of Verification / Assessor, Assessment and Certificate

The Bali Provincial Government through the Bali Provincial Tourism Office in collaboration with the

Indonesian Tourism Industry Association to form a Verifier Team/Assessor Team. They prepare

human resources so that they can verify according to the target. Verifier Team/Assessor Team came

from the Bali Provincial Health Office and the Covid-19 Prevention Task Force. The task of the

Verifier Team is to carry out inspections of tourism business places as well as to provide

understanding to tourism business actors so that they truly understand the application of health

protocols in preventing Covid-19 transmission. The Verifier Team or the Assessor Team are trained

before carrying out the work. The verifier team added an indicator for implementing the health

protocol, namely Contactless. This aims to minimize physical contact between employees and

tourists. The technical assessment is carried out in cooperation between the Provincial Government

and the Regency /City Government. This condition previously required joint retention of all teams.

The certificate can be downloaded on the dispardaprovbali.go.id site after being declared passed by

the Verification Team. For tourism businesses that already have a certificate, it can be used to build

trust in managing their tourism business and also as capital to attract tourists and travel agents both at

home and abroad.

3.4. Certification Implementation Process

The process of implementing certification encountered many obstacles. For example, to carry out

certification at one hotel requires a minimum of 3 hours. Certifier personnel are still lacking because

not everyone can become a member of the health protocol certifier team. The certifier team is

currently developing an online or virtual CHSE-based Health Protocol certification process. The

certifier team and hotel management carry out the certification process through the zoom meeting

application. The parts to be assessed during the certification process are shown via zoom in the form

of videos or photos at that time directly. If the parts that are assessed meet the requirements, the hotel

management will sign the Integrity Pact, then be given a certificate by team. In addition, the certifier

team made a sudden visit to the tourism establishment to prove its suitability. If it is not in accordance

with the existing regulations, the certificate can be revoked or canceled. Table 2 below shows the

number and types of tourism businesses certified by the health protocol in Bali as of December 2020.

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Table 2. The number and types of tourism businesses certified by the health protocol in Bali

as of December 2020

The 875 out of 1000 target types of tourism businesses in Bali have been certified

with CHSE-based health protocols

Hotel Restaurant Tourist Village Tourist attraction General Entertainment Room

536 75 5 94 20

Mall Travel Tirta Tourism Tourist Area Transportation Business

7 73 35 1 40

3.5. Tourism Business Certificate as Excellence

The Denpasar city tourism office has verified a number of hotels and tourist destinations that have

implemented health protocols. In a pandemic situation, this certificate can be a reference for tourists

to choose a place to stay. Certificates can also be an excellence for tourism businesses because they

have added value namely implementing CHSE-based health protocols. The Denpasar city government

has issued certificates for 19 hotels as of 19 November 2020. Below Table 3 shows the number of

hotels certified with health protocols and their locations.

Table 3. Hotels certified with health protocol in Denpasar city

by provincial government as of November 19, 2020

No. Name Address Remarks

1 B Hotel Pemecutan Klod, Kec. Denpasar Bar., Kota

Denpasar, Bali

Verified

2 Prama Sanur Beach Bali Jl. Cemara, Sanur Kauh, Kec. Denpasar Sel.,

Kota Denpasar, Bali

Verified

3 Mercure Bali Sanur Jl. Mertasari, Sanur, Kec. Denpasar Sel., Kota

Denpasar, Bali

Verified

4 Aston Denpasar Hotel &

Convention Center

Jl. Gatot Subroto Barat No. 283 Denpasar Verified

5 Quest San Hotel Jl. Mahendradata No. 93 Denpasar Verified

6 Prime Plaza Suites

Sanur

Jl. Bypass ngurah Rai No. 83 Sanur, Denpasar

Selatan

Verified

7 Prime Plaza Hotel Sanur Jl. Hang Tuah 46 Sanur Denpasar 80228 Verified

8 Four Star by Trans Hotel Jl. Raya Puputan No. 200 Renon, Denpasar

Selatan

Verified

9 Grand Bali Beach Jl. Hang Tuah Sanur Denpasar 80032 Verified

10 Sudamala Suites & Villa

Sanur

Jl Sudamala N0. 20 Sanur Kauh Denpasar

80227

Verified

11 Hotel Puri Santrian A

Beach Resort & Spa

Jl. Cemara 35 Sanur Denpasar 80228 Verified

12 Hotel Hyatt Regency Jl. Danau Tamblingan No. 89 Sanur Verified

13 Hotel Maison Aurelia Jl. Danau Tamblingan Sanur Denpasar Verified

14 HARRIS Sunset Road Jl. Pura Mertasari Sunset Road Kuta Badung Verified

15 Hyatt Regency Jl. Danau Tamblingan No. 89 Sanur Denpasar

80228

Verified

16 Tandjung Sari Hotel Jl. Danau Tamblingan 41 Sanur Denpasar

80228

Verified

17 HARRIS POP! Hotels & Jl. Cokroaminoto No. 23-25, Pemecutan Kaja, Verified

76

Syahrin (2021). Jurnal Geografi Lingkungan Tropik (Journal of Geography of Tropical Environments), 5 (1), 67-80

No. Name Address Remarks

Conventions Denpasar -

Bali

Denpasar Utara

18 Maya Sanur Resort &

Spa

Jl. Danau Tamblingan 89M Batu Jimbar

Denpasar

Verified

19 Fairmont Sanur Beach Jl. Kusuma Sari No. 8 Sanur Denpasar Verified

3.6. Simakrama Tourism

Simakrama Tourism of Balinese community is held in collaboration amongst the Bali Provincial

Government and the Ministry of Tourism and Creative Economy of the Republic of Indonesia and all

tourism stakeholders. This activity is related to the implementation of the "We Love Bali" program.

The goal is to socialize programs implemented in the life of the new era. In the context of travel, the

public or tourists today want the belief that the tourist places visited are clean, healthy, safe, and

sustainable. Therefore the deputy governor of Bali Tjokorda Oka Artha Ardhana Sukawati invited all

tourism stakeholders to cooperate in improving and disciplining the implementation of health

protocols.

3.7. Logo "I DO CARE" As a Guarantee for Implementation of Health Protocols

Adaptation to new habit is absolutely necessary. One of them is by implementing strict health

protocols through cleanliness, health, safety and sustainable environment (CHSE) certification

process. Former Minister of Tourism and Creative Economy, Wishnutama Kusubandio emphasized

that CHSE-based tourism business certification is a very important at first step for the tourism sector

to restore trust to tourists. The government targeted at least 1,000 tourism and creative economy

entrepreneurs in Bali certified. In its implementation, More than 875 certified tourism business actors.

Certification is done free of charge. He said the purpose of certification is to ensure that products and

services provided to customers or tourists meet health protocols standard. Those who have been

certified have the right to attach a sticker "I DO CARE" as a guide for potential tourists who come.

4. Conclusion

By preventing the spread of Covid-19 and certifying tourism businesses, it is hoped that it can restore

Indonesian tourism, especially Bali. Health protocol certificates are capital for tourism business actors

to gain the trust of tourists. Affixing the “I DO CARE” logo as a symbol of the implementation of the

CHSE-based health protocol. This symbol indicates that the tourism business can be visited by both

domestic tourists and foreign tourists. The map of the distribution of tourism businesses that are

certified by health protocols can make it easier for tourists to find out. The map shows the locations of

tourist destinations and types of tourism businesses that are healthy, clean, safe and environmentally

friendly.

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