ISSUE 10 SEPTEMBER 2009

We’re winning - together!

The Luminus business is all about people, their homes and their neighbourhoods. It’s also about their hopes and heartaches. From many conversations we had at our recent residents conference we learned how much they appreciate and value the special relationship we have together.

Now we are looking forward. We are moving into a new stage of helping people to get involved at the most local level possible. We want to support our residents in improving their neighbourhoods even further. Much of this is likely to fall to state-run services but we will do all we can to help.

Residents were very optimistic about the future, while being concerned that we are now living in a “broken Britain” and it was exciting to see their enthusiasm about moving forward on our Road to Renewal over the next ten years – our “2020 Vision”.

We want all our residents to get involved in helping us make a positive difference in neighbourhoods and communities. This way we’ll change things for the better in the wider world. We’ve done so successfully since 2000. We can do even more.

We plan to continue to win - TOGETHER!

Chan Abraham, Luminus Group Chief Executive

Luminus leads the way in Leadership & Service Excellence

Paul Ambrose, David Orr, Peter Hubbard and Chan Abraham at the Q&A Session

Luminus held the region’s premier event for business professionals at Brook House, Huntingdon on Wednesday 8 July. Over 110 delegates from local and national businesses attended Leadership and Service Excellence to gain practical hands-on advice about how to succeed in these difficult economic times.

In one morning, delegates heard how to give great customer service from Paul Ambrose, Operations Solutions Lead at BAA Stansted and the key attributes of leadership to succeed through a recession from David Orr, Chief Executive of the National Housing Federation. Peter Hubbard, a partner of Anthony Collins Solicitors, encouraged delegates to view the challenge of regulation as an opportunity for exceeding in excellence.

The thought-provoking and inspiring conference continued with intensive

workshop sessions in five areas ranging from ‘How to get three stars in Short Notice Inspection’ to ‘Redesign and future-proofing your business.’

Chan Abraham, Luminus Group Chief Executive, said,

“In 2009 our year of Transformed Lives and Excellent Outcomes, this conference shared our expertise in customer service, the secrets of success that led to us to an outstanding result in Short Notice Inspection and our innovative leadership style.

Following our success in The Sunday Times 100 Best Companies to Work For, our 3 star ‘extraordinary’ Best Companies status and our five RoSPA Gold awards, Luminus is now helping other businesses achieve the highest standards in leadership and service excellence.”

The computers will be used for a variety of educational needs. For example, in Ramsey Community School the 200 pupils will now benefit from a computer in every classroom.

Luminus Group Chief Executive, Chan Abraham, said,

“In 2009, our year of Transformed Lives and Excellent Outcomes, Luminus is delighted to be able to help Huntingdonshire schools with these donations. We believe in supporting all members of the community and I hope this gift will enable local young people to enhance their education.”

Luminus Group • Brook House • Ouse Walk • Huntingdon • PE29 3QW • www.luminus.org.uk

The groups that apply for the money must either be based in Eynesbury or be able to demonstrate that their work substantially benefits Eynesbury residents.Groups will be able to apply for between £250 and £7,500 for projects that will tackle areas such as employment, education, skills and training, reducing crime and anti-social behaviour, improving transport and mobility, enhancing the environment and community empowerment. An ideas event was held on Wednesday 26 August at St Neots Community College between 3pm and 8pm for groups to find out more about eligibility and the grants available.

This will be followed by a decision day, which will take place on Saturday 3 October at St Neots Community College from 11am until 2pm, where Eynesbury residents will decide which groups will receive funding and the amount.Luminus Group Chief Executive, Chan Abraham said:“We are unambiguous in our commitment to support local communities and our leadership of the Eynesbury pilot is an important example of this. We warmly encourage groups to apply for this important funding.” Anyone interested in applying can call Alan Haines, Community Services Manager on 01480 428720 or email getinvolved@luminus.org.uk.

Luminus Computers for Schools

Staff and children at Bushmead School in St Neots receive computers for their school

Voice your Choice - Luminus invests in local communitiesLuminus and Huntingdonshire District Council are giving away £70,000 to local community and statutory groups.

Luminus has donated over 100 computers to several local schools including Bushmead, Ramsey Community School and St Mary’s School.

Luminus launches innovative new Guide for Tenants

Luminus tenants are proud of the new guide

Luminus Group • Brook House • Ouse Walk • Huntingdon • PE29 3QWTel: 01480 428777 • Fax: 01480 428555 • www.luminus.org.uk • info@luminus.org.uk

NeighbourhoodManagement

EYNESBURY ON THE UP

How would you spend

£70,000?

IT’S DECISION DAY! HELP SPEND £70,000 IN YOUR COMMUNITY!

Come along to St Neots Community College on Saturday 3 October from 11am to 2pm and vote* on how to spend £70,000 in your community. For more information contact Alan Haines on 01480

428720/428575 or email getinvolved@luminus.org.uk*Only residents of Eynesbury can vote. Please bring along your invitation or proof of address.