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A BETTER WAY TO TAKE CARE OF BUSINESS

kp.org/choosebetter ©2015 Kaiser Foundation Health Plan, Inc. All Rights Reserved.

Care Anywhere: Telemedicine Innovations

Marla Law Abrolat, M.D., FAAP, Asst. Chief of Pediatrics

Kaiser Permanente, Ontario-Fontana Medical Center

November 6, 2015 HDIEET Annual Retreat

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Patient centered – Health everywhere

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A BETTER WAY TO TAKE CARE OF BUSINESS

Transform care through innovation

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A BETTER WAY TO TAKE CARE OF BUSINESS

Telemedicine expands consumer choice

20205 REEP Annual Planning Meeting15 REEP Annual Planning Meeting

Video and phone visits give consumers more flexibility

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A BETTER WAY TO TAKE CARE OF BUSINESS

Greater access to care with virtual dermatology* 67% of patients

were able to see theirprimary care physicianand a specialist on the same day

33% fewer referrals for dermatology office visits

71% of patients would use the service again

Not an actual Kaiser Permanente HealthConnect® screen view. Image simplified for presentation.

* Kaiser Permanente internal data, 2012.

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A BETTER WAY TO TAKE CARE OF BUSINESS

Telemedicine at work

Member visits primary care physician (PCP)

PCP wants to consult with specialist

PCP sends information to specialist via Kaiser Permanente HealthConnect®

Specialist responds with diagnosis and treatment during appointment

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A BETTER WAY TO TAKE CARE OF BUSINESS

Telemedicine on wheels in the ICUVia remote-controlled rover, doctors can:

interact with patients through video access medical records electronically move the rover around the facility

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A BETTER WAY TO TAKE CARE OF BUSINESS

Better, more efficient care with rover*

Fewer nighttime emergencies 50% reduction in urgent pages at night Stronger relationships formed between

doctors and nurses

“Within a couple of minutes, they don’t even see the technology. It feels like the doctor is right there with them.”

— Jenny Cunha, improvement advisor, Fremont Medical Center

* Kaiser Permanente internal data, 2013.

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A BETTER WAY TO TAKE CARE OF BUSINESS

The next step forward in care deliveryReaching members where they shop — Target & Walmart

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Recognized for innovative online tools

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Highest member satisfaction in California

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Health everywhere- Innovations in care delivery

Innovation

• Target Clinics – Powered by KP

• Mobile Health Vehicle

• Video and phone visits – Give consumers more flexibility

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A BETTER WAY TO TAKE CARE OF BUSINESS