HCS Update Business, Architecture, And€¢ All the features and benefits of Cisco Unified ......

HCS UpdateBusiness, Architecture, And Evolution

{Mo}: hammad Al-taraireh

Sr. HCS Solution Product Manager

BRKCOL-2700

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• Cisco Collaboration Evolution

• HCS Overview

• HCS What is New in HCS 11.5 / APNS

• HCS Deployment Options

• Hybrid Services for HCS

• HCS –Flexibility

Agenda

© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 5BRKCOL-2700

Cisco Collaboration Evolution

PAST FUTURE

AGILITY

Provide a

platform for building

custom solutions

DigitizeYour Business

AccelerateInnovation with Hybrid

EnableSimple & Seamless

Experiences ExperiencesSimplifyCollaboration Infrastructure

ConvergeVoice, Video, & Data

Deliver the best

of both worlds

Create ubiquitous

appeal to

ensure adoptionUnify

communication

foundation

Enhance

productivity with

cost reduction


95%of Fortune 500

use Cisco® Collaboration

3.5+ millionCisco contact

center agents

290,000Cisco Collaboration

customers

26 millionCisco Jabber®

seats

87 millionCisco

endpoints

4 billionCisco WebEx®

minutes per month

Cisco Leading Execution

BRKCOL-2700 6


Global market-leading UCaaS with HCS

*500 users and above

66Countries

>5.4MEnd-Users

5,400+Customers

#1In Cloud UC* and

contact center

132Partners

75%Market share

(>500 users)

BRKCOL-2700 7


Engage with your Cisco Powered Cloud partner….

BRKCOL-2700 8

Hosted Collaboration Solution (HCS)Solution overview


Hosted Collaboration Solution

10BRKCOL-2700

• Comprehensive Unified Communications and collaboration as a service

• All the features and benefitsof Cisco UnifiedCommunications Manager

• Hosted by Cisco certified partners

• Proven service and support

• Global and secure

• Ideal for all size businesses


Market-Leading Cisco Collaboration Services

Instant messaging

and presenceVideo Customer

care

Voice Mobility Conferencing

Comprehensive UC as a service for any organization


Call controlBased on Cisco Unified Communications Manager

Secure Cloud

collaboration

• Market-leading platform

• Cloud-hosted PBX plus more

• Integrated experiences

• Voice, video, messaging

• Full telephony feature set

• Reliability including

survivability

Voice

VideoIM/Presence


Supports the broadest endpoint portfolio on the market

Delivering consistent and delightful experiences on any device

Any room Any desktop Any pocket

MX700, MX800SX10

Room 55 Cisco Spark Room Kit Plus

Cisco Spark Room Kit

7800 Series

IP phones

8800 Series

IP phones

DX Series

Mobile

Cisco Spark™

Cisco WebEx®

Cisco Jabber®

PC/MAC Tablet


Delivering mobilityFor anytime, anywhere communications

Cisco HCS

Simultaneous ring on

all phones – even on

calls to mobile phone

Seamlessly move

calls between mobile

and desktop phones

Single voice

mailbox across all

phone numbers

Cisco Jabber or

Spark Mobile Client

Extend your office phone

Place mobile calls through

Cisco HCS – others can see

your mobile presence

© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 15

Cisco Jabber

All-in-one UC application Collaborate from any workspace

• Presence and IM

• Voice, video, and voice messaging

• Desktop sharing and conferencing

• VPNless access, Single Sign On

• PC, Mac, tablet, and smartphone

• On-premises and cloud

• Integration with 3rd party productivity tools

BRKCOL-2700


Secure management portal

User and device

management

Role based

access controls

Bulk

provisioning

Manage services

and integrations

SSO and

directory sync

Customize

services


Users can customize and

control their collaboration

features and settings

17BRKCOL-2700

Secure user self-care portal


Cloud

Survivable telephony

• Business resiliency through redundant, localized call processing

• Automatic telephony survivability during outages connecting to the cloud

• Cisco router automatically provides local call processing during outage

• When WAN is available, IP phones auto-revert back to Cisco Unified CM

• Continuous call security for users in survivability mode

• Seamless transitions during failure and restore

• Calls in progress stay connected during WAN failure and restore

18BRKCOL-2700

Cisco HCS

SRST Gateway

PSTN


Scalable, secure and reliable cloud collaboration

• Engineered for the highest

level of availability and

business continuity

• Telephony survivability

via redundant, localized

call processing

• Single instance of Cisco

Unified Communications

Manager available

• FedRAMP authorized version

available (HCS-G)

• From the proven market

leader in security

Scalable Secure Reliable

• Scale to hundreds of

thousands of users

per instance

• Add or remove users and

applications as needed

• World wide availability

BRKCOL-2700 19

What’s new in HCS 11.5


Take another look at the new HCS…Cisco Powered Cloud Collaboration

Comprehensive

Enterprise telephony

IM&P

Video

Contact Center

Scalable

Large Enterprise

HCS-Shared

Architecture

Small Business & Midsize Business

WW Availability

Open Management

Secure

Survivability

Next Generation

Security

HCS-G

(FedRAMP authorized)

Extensible

Cisco Spark

Message & Meeting

Cisco Spark Hybrid

Services

Cisco Spark Flex

Plan

Partner Value-Added Services

PSTN / IP Services Consolidated Billing QoS Mobility w/ VoLTE

Management Reporting/Analytics Integration ServicesBRKCOL-2700 21


HCS Roadmap*On-going commitment to investment for customers and partners

Enhanced

Collaboration

Partner

Profitability

Commercially

Attractive

Offers

Q2 CY17 Q3 CY18 Q4 CY18+

Apple Push Notification Service

for Jabber iOS

HCS Contact Center R11.6

Multi-tenant Expressway

for Spark Hybrid Services

CUCDM11.5.2 Enhancements - Analog

Phones and Multi LDAP OU

Multi-tenant Expressway for Mobile Remote

Access (MRA) – End Points

Spark Flex – C1 Hosted

subscription

CCX w/ HCS commercial offer

(subscription)

HCS12.5 Baseline incl. Smart Licensing

– All the features of CSR 12.5 with

CUCDM12.5/PCA12.x

HCS-CC12.0

Spark UC Hybrid Services

• Jabber/ Spark Chat Interop

CUCM12.5:

• Group Presentation CLI support

• CUCM/CUCxn Local Authentication

Spark Flex - C3 Hosted subscription

Spark SP simplified pricing for HCS

ICE Media Optimization for MRA

OTT/MRA Enhancements:

• DPC via Jabber

• DND

• Extension Mobility

• Conference Phone

• ATA Support (Fax support)

Auto discovery OTT end point onboarding

Spark UC Hybrid Services

• PSTN for Spark room endpoints

(unpaired)

• Desk Phone Pairing

Fixed Mobile Convergence enhancements:

• Hunt Group queueing / logout support

• Call Move

• CTI aware virtual device

* Subject to Change

Multi-Tenant Expressway (MRA) - Jabber

Hunt Group support for MRA

Expressway Cost Optimization

BRKCOL-2700 22

Cisco Jabber Apple Push Notification for IOS


Jabber for iOS Push NotificationsUPGRADE NOW!!! to prevent outages

Action

Required

Push Notification for Jabber on iPhone and iPad

Deployment Guide

• Prevent loss of voice, video and IM notifications for Jabber for iOS – upgrade before June 2018

• APNs upgrades are available now. Minimum version requirements:

• CUCM 11.5(1) SU3a

• Jabber 11.9

• Expressway 8.10.1

• CUCM to register and stay connected to Cisco Collaboration Cloud

BRKCOL-2700 24

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/rel_notes/11_5_1/SU3/cucm_b_push-notifications-deployment-1151su3.html

HCS Deployment Options


Partner Cloud Enterprise Private Cloud Cisco Cloud

Cisco HCS consumption model choice

HCS for Government

• FedRAMP Authorized

• Cisco hosted and Partner Delivered

• For US Government Agencies

Cisco HCS

• Complete UC inthe Cloud

• Partner Hosted and Delivered

• For any size organization

HCS Large Enterprise

• Customer owned and hosted

• Partner Managed Option

• For autonomous business groups, centralized IT and multi-domain environments

BRKCOL-2700 26


Large Enterprise

HCS

Management

Private CloudPure Hosted On Premises / Partner HostedCustomer / Partner MANAGED

Customer 4 Customer 5

UC on UCS UC on UCS

Customer 1 Customer 2

PSTN

3G/4G Mobility

Network

VMware ESXi Server

HCS AppsHCS Apps HCS Apps

HCS Partner CloudPrivate Cloud

UC on UCS

Management

& SLAAD/Calendar

Integration

Value Added

Integrations

Cisco

Collaboration

Cloud

27BRKCOL-2700

HCS Deployment Models

HCS Shared Architecture


HCS Shared Architecture

• Optimized compute resource Usage

• Lower operational cost

• Low Cost Site Deployments

• All the features and benefitsof Cisco UnifiedCommunications Manager

• Can support any customer size

BRKCOL-2700 29


Use Cases

Dedicated

Instance

Dedicated

InstanceDedicated

Instance

Shared

Architecture

Customer 1 Customer 2 Customer 3 Customer 4 Customer 5 Customer N

• Cloud Service

• Standardized

• Templatized

• OTT and VPN (MPLS)

• Customers:

• Enterprise (any size <= 40k)

• Global Branches

• Retail

• Franchises

• Mid-Market

• SMB

• Partners can mix dedicated instance model with shared architecture as they see fit to best suit their business needs

BRKCOL-2700 30


E-Commerce

Web Portal

DMZ

Exp-ECUCM

Cust B

Internet

Mobile and

Remote Access

IM&P

Exp-C

Cust A

PSTN

SIP Trunk(s)

CUCDM+ASAP or

Kurmi or VOSS4UC

UCXNWeb

Proxy

SBC

Email

Server

Cust C

Meraki VPN (SD-WAN)

LDAP & DS

• HCS-SA:

• Shared CUCM/IM&P

• Partitioned Unity

• Shared Expressway

• Directory Services

• Multi-Tenant Directory

• Multi-Tenant LDAP

• Service Automation

• Kurmi, VOSS,

ITALTEL

• OTT Access Anywhere

• VPN, MPLS Optional

• Self-Registering

Endpoints

HCS-SA Architecture

BRKCOL-2700 31


PSTN

HCS Partner Data Center

Internet


CUCM Cluster(s) +

Unity Connection

DMZ

VPN/MPLS

Satellites

Sales Office

Remote

Support Office

MPLS

Shared Architecture

CUCM Cluster +

Partitioned Unity

Connection

DMZ

Headquarter

Regional

Office

PSTN

SRST PSTN

local breakout

Teleworker Mobile

Worker

Imagicle

AD

OR 3rd party

Call Control

HCS Shared Architecture (Branch Office/Teleworker/Mobile User for Large Enterprise Deployment)

BRKCOL-2700 32

http://www.cisco.com/go/jabber



(North America)

Satellites

Sales Office

Remote

Support Office

PSTNAD

Satellites

NA Sales Office

Remote

Support Office


(Europe)

AD


(APAC)

AD

Satellites

Sales Office

HCS-SA deployment to support

global branch offices deployment

with other HCS/HCS-SA and 3rd

party UC systems

HCS Shared Architecture (Global Branch Offices Deployment)

BRKCOL-2700 33

Enable Continuous Collaboration with Hybrid Services


Cisco Spark Hybrid Services

Cisco Spark Hybrid Services

27Cisco Spark / WebEx

Hosted Collaboration Solution

Extend value by connecting Cisco HCS with Cisco Spark

Hybrid Call Service

• Call Service Aware

• Call Service Connect

Hybrid

Calendar Service

Hybrid

Directory Service

Hybrid

Media Service

BRKCOL-2700 35


Cisco Spark Hybrid callingSeamless calling and collaboration

Instant

desktop sharing

Enhance calls

with easy content

sharing by clicking a

single button to share

your screen

Mobile

calling

Make and receive

calls in Spark.

Click-to-call from

device contacts or

company directory

Unified Call

history

Common contacts

and call history.

Desk phone and

Jabber call history

is made available

across the Cisco

Spark service

Call Service Aware and Connect

Simple meeting

scheduling

Connects to

Microsoft Exchange to

easily schedule and

join meetings. Add

@webex to schedule

or @spark to create a

room

Easily connect

with coworkers

Call, schedule

a meeting or add

people to Spark

rooms using

company directory

Calendar and Directory Services

BRKCOL-2700 36


EC

P

Ed

ge

Win

dow

s

Microsoft AD

Directory

WebExMessenger

Cloud CollaborationPlatformWebEx

Cloud Integration

Exchange

Calendar Call

*Cisco UCM = Unified CM, Business Edition, or HCS

⌘Future

Media KMS

Cisco UCM* Hybrid Media⌘ Hybrid Security⌘

BRKCOL-2700 37


Spark UC Hybrid Services Roll Out CY17/18

Enable Spark Meeting

Spark client to bridge UC deployment and Spark Meeting deployment

facilitating ease of user joining Spark Client

User UC end point In-call awareness/notification in Spark Client

Spark user calling another Spark user on Spark client (URI dialing)

User joining Spark meeting with UC End Points for media (DPP)

UC Hybrid for Cloudberry for On-net and PSTN dialing

Jabber in private network (on campus) and public internet with MRA if

FULL UC capability is required

Other Hybrid Services supported:

Hybrid Directory On Premise

Hybrid Calendar (Exchange On Premise)

Hybrid Media Service

Hybrid Security Service

Long Term - Client simplification**

** Subject to change.

BRKCOL-2700 38

Deliver Omnichannel Customer CareCisco HCS for contact center


Cisco Hosted Collaboration Solution for Contact CenterOmnichannel connected digital experiences as a service

Built-in context

service

Cisco finesse®

agent desktop

Inbound and

outbound campaigns

Cisco Unified Intelligence

Center premium reporting

Voice, video,

email and chat

SaaS delivery for simplified

management, updates

Highly scalable. Up

to 12,000 agents

per instance

Faster deployment of

advanced contact center

capabilities

BRKCOL-2700 40

Mobility Update


Cisco Collaboration Mobility Offers

User Experience Focus

3G/4G/LTE(Managed)

Network Integration Differentiation

Leverages Cisco and Apple Partnership

Rich Collaboration with great user experience

• Leverage Spark for Message & Meet

• Spark integrated into Native Dialer of iPhone (simplicity)

Spark Message and Meet for internal voice/video calling,

persistent team and 1:1 messaging, file sharing, white-

boarding and meetings

• Spark Call or mobile plan can be used for PSTN Calling

Optimized Wi-Fi and Fastlane on Cisco Wi-Fi. LTE

performance depends on network and calling model (Spark Call

vs Mobile Calling)

Media usage – Spark Elements (Over the top)

Service Provider Network Integration required based on published SIP

based mobile interface

Single number for both mobile with fixed collaboration end points

(optional)

Mobile device agnostic. Apple devices advantage on Cisco Wi-Fi.

Business enterprise mid-call features via native dialer include move call

Preserving SP voice reliability beyond Wi-Fi

Media Usage (Voice via SP LTE; Other media via data network)

Corporate compliance applies to mobile natively

Enforce All outbound calls to corporate UC for compliance

Mobile Identity for Business (Route incoming call destined to mobile

number via corporate UC)

Emergency service support via cellular network

Queue Hunt Group support with Login/Logout capability

Spark integration (future consideration)

Mobile

Collaboration

HCS Flexibility


HCS – Flexibility Deployment w/ IntegrityMaximize Value to Partner

VMDC

Data Center

Collaboration

Applications

Management

Suites Ag

gre

ga

tion

Voice, IM&P, Voicemail,

Contact Center in Partner

Cloud

Unified Management

(CUCDM / PCA)

Collaboration

Applications

Voice, IM&P, Voicemail,

Contact Center in Partner

Cloud

Productized Architectural

Solution - Tested / Validated

and supported by Cisco

Flexibility comes with

responsibility

Take advantage of Cisco

Market Place/Eco-

system w/ 3rd party

vendor products w/

inter-operability

Flexibility to enable

partner to make a choice

for their HCS

deployment

A2Q process to provide

solution integrity

Balance w/

Integrity

Prime

Collaboration

Provisioning

Management

Data Center & Aggregation

CMSP Certified

Data Center

CUBE-

ENT


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HCS Update Business, Architecture, And€¢ All the features and benefits of Cisco Unified ......

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