#HCAQofQ Sir Robert Naylor
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Transcript of #HCAQofQ Sir Robert Naylor
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Quality
Sir Robert NaylorChief Executive UCLH
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5 central London hospitals Biomedical Research Centre Academic Health Science Centre 7500 staff £1bn turnover Excellent core services and
specialist ‘world class’ services: Cancer Neurosciences Women’s health
UCLH context
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UCLH – Vision, values and objectives
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Our Vision
“A commitment to: top quality patient care excellent education world class research
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Our values Developed by staff & patients
98% of staff aware of values
72% say values influence their behaviour
3500 staff appointed using values-based recruitment
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UCLH - Top 10 Objectives
Patient quality
Differentiating
Fundamentals Financial Health
Develop Staff
Potential
Access & Waiting Governance
Patient Pathways
R&D & Education
Efficiency & Productivity
Patient Outcomes
PatientSafety
Patient Experience
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Performance against our objectives this year
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Where are we now?
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Healthcare World Rankings - 2013
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UCL – World RankingQS World University Rankings 2013/14
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Research partnerships
UCL in top five universities in the world
2014/15 QS World University Rankings
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Where are we now?
UCLH
Ranked the top UK Hospital 3 times in last 10 years
Based on quality, safety, outcomes and experience
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Best outcomes - mortality rates
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Mortality Rates 2011-2014
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What patients and staff think about UCLH
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Patient survey 2015
How we did compared to others?•30 of the 65 questions are significantly better than the national average (only 17 last year) •0 are significantly worse
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Patient survey 2016
How we did compared to others?•30 of the 65 questions are significantly better than the national average (only 17 last year) •0 are significantly worse
How we did compared to our previous year?•Significant improvement compared to last years score on 11•Only 1 significant decrease
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Friends and Family Test (FFT): How likely are you to recommend UCLH to friends and family if they needed similar care or treatment?
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What staff think about working at UCLH
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UCLH – Future Developments
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2015: Breaking the ground for phase 4
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Phase 5
New facility for the Eastman
Dental Hospital and Royal
National Throat Nose and Ear
Hospital
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Questions
?