Harness the Power of Your Emotional...
Transcript of Harness the Power of Your Emotional...
Harness the Power of Your Emotional
Intelligence
Alexandria (Lexi) Hernandez, Ph.D.
Bringing Out Your…
BEST WORST
Overview
• Define Emotional Intelligence (EQ)
• Discover why it matters
• Identify the impact of EQ on the bottom line
• Explore the four core EQ skills
• Create an action plan
Understanding EQ
• Emotional Intelligence is…
EQ and Job Performance
• EQ accounts for what percent of job performance for supervisors through CEOs?
• What percent of top performers are high in EQ?
• What percent of low performers are high in EQ?
Four Core EQ Skills
Personal Competence
Social Competence
Self-AwarenessSelf-
Management
SocialAwareness
Relationship Management
What I See What I Do
Self-Awareness
The ability to accurately recognize your emotions as they happen and understand your general tendencies for responding to different people and situations
• Strategies:
• Understand your strengths and development needs
• Track your emotional tendencies
• Observe the effects of your emotions
Adopted from The Emotional Intelligence Quick Book and Emotional Intelligence 2.0, by Dr. Travis Bradberry and Dr. Jean Greaves
Tracking Your Emotions
Emotions What is the situation? How do your emotions impact you?
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Range of EmotionsIntensity of
Feelings HAPPY SAD ANGRY CONFUSED ARAID WEAK STRONG SHAME
HIGH
Elated Depressed Furious Bewildered Terrified Helpless Powerful Admonished
Excited Devastated Enraged Trapped Horrified Beat Aggressive Remorseful
Overjoyed Alone Outraged Troubled Scared Stiff Overwhelmed Gung-Ho Ashamed
Thrilled Hurt Aggravated Desperate Petrified Powerless Potent Unworthy
Exuberant Dejected Irate Lost Fearful Small Super Worthless
Fired Up Hopeless Seething Torn Panicky Exhausted Forceful Humiliated
Delighted Sorrowful Hostile Suspicious Shocked Drained Proud
Inspired Crushed Alarmed Defeated Determined
Carefree Miserable
MEDIUM
Cheerful Heartbroken Upset Disorganized Scared Dependent Energetic Sorry
Up Low Mad Foggy Frightened Incapable Capable Lowdown
Good Gloomy Annoyed Misplaced Threatened Lifeless Confident Sneaky
Relieved Distressed Frustrated Disoriented Insecure Tired Persuasive Guilty
Satisfied Regretful Agitated Mixed Up Uneasy Rundown Sure
Content Melancholy Hot Doubtful Anxious Lazy Stubborn
Optimistic Somber Disgusted Skeptical Concerned Inept
Grateful Left Out Offended Dubious Distrustful Shy
Disregarded Apprehensive
MILD
Glad Unhappy Perturbed Unsure Preoccupied Unsatisfied Secure Embarrassed
Warm Moody Uptight Puzzled Nervous Under Par Durable Let Down
Touched Blue Dismayed Bothered Worried Shaky Adequate Silly
Pleasant Repressed Put Out Uncomfortable Timid Soft Able Ridiculous
Fine Wistful Irritated Undecided Quenched Lethargic Grounded
Mellow Bad Touchy Baffled Vulnerable Inadequate
Pleased Dissatisfied Grumpy Perplexed Cautious Unable
Disappointed Hesitant
Self-Management
Using awareness of your emotions to choose what you say and do, in order to positively direct your behavior
• Strategies:
• Prepare for encounters that you know will test your self-management skills
• Buy yourself some time
• Reframe your self-talk
Adopted from The Emotional Intelligence Quick Book and Emotional Intelligence 2.0, by Dr. Travis Bradberry and Dr. Jean Greaves
Reframe Your Self Talk• Consider a recent situation when you allowed your
emotions to get the best of you
• What was going on inside your head? What was your self-talk?
• Let’s reframe it…
• Identify a phrase you can use to turn your negative self-talk into positive self-talk
• Negative Self-Talk Phrase:
• Positive Self-Talk Phrase:
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Social Awareness
Recognizing and understanding the emotions and perspective of others
• Strategies:
• Observe body language and listen to tone
• Seek the whole picture
• Provide and receive feedback
Adopted from The Emotional Intelligence Quick Book and Emotional Intelligence 2.0, by Dr. Travis Bradberry and Dr. Jean Greaves
Relationship Management
Using awareness of your emotions and the emotions of others to manage interactions successfully
• Strategies:
• Explain your decisions
• When you care, show it
• Understand others’ needs
Adopted from The Emotional Intelligence Quick Book and Emotional Intelligence 2.0, by Dr. Travis Bradberry and Dr. Jean Greaves
Action Planning
• Identify one of the four EQ skills that you want to work on:
• What are you going to do to develop this skill?
Resources
• Emotional Intelligence: Why it Can Matter More Than IQ, by Daniel Goleman
• The Emotional Intelligence Quick Book: Everything You Need to Know to Put Your EQ to Work, by Travis Bradberry and Jean Greaves
• Emotional Intelligence 2.0, by Travis Bradberry and Jean Greaves
• Primal Leadership: Realizing the Power of Emotional Intelligence, by Daniel Goleman, Annie McKee, and Richard Boyatzis