HANSA Operations Manual V3

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HELLENIC AIR NAVIGATIONSUPERVISORY AUTHORITY

(HANSA)

MAY 2012

OPERATIONS MANUALOF THE HELLENIC

AIR NAVIGATIONSUPERVISORY AUTHORITY(HANSA)

Edition : 3.0

Edition Date : 10 May 2012

Status : Released Issue

Class : Public


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HANSA OPERATIONS MANUALEdition: 3.0 Released Issue Page ii

DOCUMENT IDENTIFICATION SHEET

DOCUMENT DESCRIPTION

Document Title

OPERATIONS MANUAL OF THE HELLENIC AIR NAVIGATIONSUPERVISORY AUTHORITY (HANSA)

EDITION: 3.0

EDITION DATE: 10 May 2012

Abstract

This document represents the operations manual of the Hellenic Air Navigation Supervisory Authority (HANSA).

It includes section and staff responsibilities, Job descriptions and skills and provides associated processes andinstructions and orders to properly operate the function of the HANSA.

Keywords

HCAA NSA ATM Regulations

ANSP Safety SES CNS

HANSA Report System ESARRs

CONTACT PERSON: TELEPHONE: UNIT:

MICHAEL PANAGIOTOPOULOS +30 210-898.4101 HANSA

DOCUMENT STATUS AND TYPE

STATUS CLASSIFICATION

Working Draft General Public

Draft EATMP

Proposed Issue Restricted

Released Issue

ELECTRONIC BACKUP

INTERNAL REFERENCE NAME:

HOST SYSTEM MEDIA SOFTWARE

Microsoft Windows Type: Hard disk

Media Identification:


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HANSA OPERATIONS MANUAL


Edition: 3.0 Released Issue Page iii

DOCUMENT APPROVAL

The following table identifies all management authorities that have approved the present issue of thisdocument.

AUTHORITY NAME AND SIGNATURE DATE

Head of HANSA Michael PANAGIOTOPOULOS 10/5/2012

Head of HANSA/A Evangelos MALIKOUTIS 10/5/2012


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Edition: 3.0 Released Issue Page iv

DOCUMENT CHANGE RECORD

The following table records the complete history of the successive editions of the present document.

EDITION DATE REASON FOR CHANGESECTIONS

PAGESAFFECTED

1.0 01/02/07 First Version All

2.0 01/02/10 Second Version All

3.0 10/05/12 Third Version All


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Edition: 3.0 Released Issue Page v

TABLE OF CONTENTS

DOCUMENT IDENTIFICATION SHEET .................................................................................................ii

DOCUMENT APPROVAL ......................................................................................................................iii

DOCUMENT CHANGE RECORD .........................................................................................................iv

DOCUMENT DISTRIBUTION................................................................................................................vii

FOREWORD ........................................................................................................................................viii

1 INTRODUCTION ............................................................................................................................ 1

1.1 OBJECTIVES ............................................................................................................................. 11.2 SCOPE ..................................................................................................................................... 11.3 DOCUMENT STRUCTURE ............................................................................................................ 1

2 ANALYSIS OF THE STATES CURRENT CONTEXT................................................................... 2

2.1 NATIONAL STAKEHOLDERS......................................................................................................... 22.1.1 Regulator ............................................................................................................................ 22.1.2 Investigations for Civil Aviation Accidents ........................................................................... 22.1.3 ANSP .................................................................................................................................. 22.1.4 Military Authority .................................................................................................................. 32.1.5 Airports ............................................................................................................................... 32.1.6 Geographical Scope ............................................................................................................ 3

2.2 PROVISION OF AIR TRAFFIC MANAGEMENT/AIR NAVIGATION SERVICES (ATM/ANS)..................... 5

3 THE HANSA MANAGEMENT ........................................................................................................ 6

3.1 INTRODUCTION .......................................................................................................................... 63.2 ORGANIZATIONAL STRUCTURE.................................................................................................... 6

3.3 HANSALEGAL FOUNDATION ..................................................................................................... 63.4 PERFORMANCE PLANNING.......................................................................................................... 63.5 ANNUAL REPORT ....................................................................................................................... 6

4 THE HANSA WORKING ARRANGEMENTS AND RESPONSIBILITIES ..................................... 8

4.1 INTRODUCTION .......................................................................................................................... 84.2 REGULATION FUNCTION ............................................................................................................. 84.3 OVERSIGHT FUNCTIONS ............................................................................................................. 9

4.3.1 Safety Regulatory Oversight................................................................................................ 94.3.2 Safety Oversight ............................................................................................................ ...10

4.3.2.1 Safety Oversight content ............................................................................................ 104.3.2.2 Safety oversight records .....................................................................................114.3.2.3 Safety regulatory auditing ...................................................................................12

4.3.2.4 Safety oversight of changes to ATM/ANS systems ...............................................124.3.2.5 Use of occurrence reporting (ESARR 2) in Safety oversight ......................................124.3.2.6 Use of safety management systems in safety oversight (ESARR 3) ..........................124.3.2.7 Use of risk assessment and mitigation in ATM (ESARR 4) in safety oversight ........134.3.2.8 Use of safety requirements for ATM/ANS personnel in safety oversight (ESARR 5).134.3.2.9 Safety directives ................................................................................................ 13

4.3.3 ATM/ANS Personnel Oversight ........................................................................................ 134.3.4 Quality Oversight ............................................................................................................... 134.3.5 ATM Security Oversight..................................................................................................... 144.3.6 Interoperability Oversight ................................................................................................... 144.3.7 CNS Oversight ................................................................................................................... 144.3.8 Financial Oversight ............................................................................................................ 15


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Edition: 3.0 Released Issue Page vi

4.4 USE OF RECOGNIZED ORGANIZATIONS...................................................................................... 154.5 CERTIFICATION OF SERVICE PROVIDERS FUNCTION................................................................... 16

4.5.1 Scope Definition of Certification ........................................................................................ 164.5.2 Scope of Applicable Requirements ................................................................................... 164.5.3 Establishment of Procedure .............................................................................................. 17

4.6 DESIGNATION OF SERVICE PROVIDERS FUNCTION..................................................................... 174.7 SYSTEM CERTIFICATION FUNCTION........................................................................................... 174.8 APPROVAL OF OPERATION AND PROCEDURES........................................................................... 184.9 CONSULTATION PROCESS FUNCTION ........................................................................................ 184.10 ANNUAL REPORT ..................................................................................................................... 184.11 PEER REVIEW BY COMMISSION ................................................................................................ 194.12 LICENSING OF ATM/ANSPERSONNEL...................................................................................... 194.13 CO-OPERATION WITH THE MILITARY ......................................................................................... 19

5 THE HANSA QUALITY SYSTEM................................................................................................. 20

5.1 CONFIGURATION MANAGEMENT AND DOCUMENT CONTROL ....................................................... 206 ABBREVIATIONS......................................................................................................................... 21

7 LIST OF REFERENCES ............................................................................................................... 22

ANNEX A: THE HANSA ORGANIZATIONAL STRUCTURE .............................................................. 24

ANNEX B: HANSA HIGH-LEVEL RESPONSIBILITIES PER SECTION ............................................ 25

ANNEX C: HANSA ORGANIZATION & STAFFING (P.D. 150/2007) ................................................. 26

ANNEX D: HANSP ORGANIZATIONAL STRUCTURE ...................................................................... 29

ANNEX E: EC REGULATIONS ........................................................................................................... 33

ANNEX F: HANSA PROCESSES ....................................................................................................... 35


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Edition: 3.0 Released Issue Page vii

DOCUMENT DISTRIBUTION

This document has a limited distribution. The copies distributed and recipients are listed below:

Copy number Recipient

10 HANSA


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Edition: 3.0 Released Issue Page vii

FOREWORD

This document represents the operations manual of the Hellenic Air Navigation Supervisory Authority

(HANSA). It includes section organisational matters, responsibilities, processes and procedures forANSPs certification and oversight as well as associated informative material, instructions and ordersto properly operate the function of the HANSA.


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Edition: 3.0 Released Issue Page 1

1 INTRODUCTION

1.1 OBJECTIVESThe objective of this manual is to provide the information needed and instructions to the HANSA staff to perform their

duties in the most formal and efficient manner.

1.2 SCOPEThe overall scope of this document is:

1. Informative material on the HANSA organization and management issues;

2. HANSAs working arrangements and associated instructions for its proper operation and performance.

1.3 DOCUMENT STRUCTUREThe Operations Manual includes the following chapters:

1. Introduction;

2. Analysis of the States current context;

3. The HANSA Management;

4. The HANSA working arrangements and responsibilities;

5. The HANSA Quality system;

6. HANSA Human Resources management;

7. Abbreviations;

8. References;

9. Annexes.

The manual has also as attachments formal processes for:

1. HANSA_Air Navigation Service Providers Certification

2. HANSA_Air Navigation Service Providers Designation

3. HANSA_ ATM/ANS Training Organisations/ Providers Certification

4. HANSA_ ANSP_ATM/ANS Safety Oversight

5. HANSA_ ANSP_ATM/ANS Quality Oversight

6. HANSA_ANSP_ATM/ANS Security Oversight

7. HANSA_ANSP_Interoperability Oversight

8. HANSA_ANSP_Financial Oversight

9. HANSA_ANSP_Human Resources & ATM/ANS Personnel Oversight

10. HANSA_ANSP_ASM/ATFM Oversight

11. HANSA_Management of Air Traffic Controllers Licences

12. HANSA_Configuration Management & Document Control


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2 ANALYSIS OF THE STATES CURRENT CONTEXT

2.1 NATIONAL STAKEHOLDERS

2.1.1 RegulatorCivil aviation in Greece is under the responsibility of the HCAA, which is a Public service, subordinated to the Ministerof Transport, Infrastructure & Networks.The HCAA Governor represents Greece at the EUROCONTROL Provisional Council.The HCAA is the Greek Authority responsible for the regulation, certification and overall administration of civil aircraft,personnel, equipment, civil aerodromes/airports (except Search and Rescue and MET services). The ANS RegulatoryDivision of the HCAA, referring directly to the HCAA Governor is responsible for the regulatory tasks of the ATM/ANS.HANSA is responsible for the Certification and Supervision of the ATM/ANS providers.

2.1.2 Investigations for civil aviation accidents

Within the European Union, Art 6(1) of Council Directive 94/56/EC of 21 Nov 94, has mandated its Member States toensure that the technical investigations (following civil aviation accidents and/or incidents) be carried out by a

permanent body or entity, functionally independent in particular of the National Aviation Authorities (part of the safetychain) and in general of any other party (e.g. ANSPs, airport operators, etc.) whose interests could conflict with theinvestigations themselves.Such an independent body (Accident Investigation and Aviation Safety Board - AIASB) was established by NationalLaw 2912 of 9 May 2001.

2.1.3 ANSP

The institutional and legal status of the Hellenic ANS Provider (HANSP) is defined by Law 3913/2011 as a Public sectorand as a Directorate General within the HCAA.The HANSP is responsible for the provision of ATM/ANS within the Athinai FIR/Hellas UIR.

Other stakeholders complementing the provision of ANS are as follows:The Search and Rescue (SAR) service within Athinai FIR/Hellas UIR is provided by the Ministry of Defence (HAF) and

the Ministry of Mercantile Marine (Hellenic Coast Guard), which are responsible for organising the aeronautical andmaritime Search and Rescue services in a Joint Rescue Coordination Centre (JRCC) and making the necessaryfacilities available.The meteorological service for civil aviation is provided by the National Meteorological Service, the Regional MetCentre MAKEDONIA and the Regional Met Centre ATA, which are Institutes subordinated to the Ministry of DefenceThe following Table lists information about the Hellenic Civil Air Navigation Services Provider as well as HCAAregulatory units.

Provider of Civil

Air Navigation Services

RegulatoryAuthorities

SupervisoryAuthority

Governance Ownership

Hellenic ANS Provider(HANSP)

HCAA/ANS-Reg

HANSA

HANSA Public Service 100%

State-owned


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2.1.4 Military Authority

The military authorities (Hellenic Air Force HAF) provide Air Traffic Services to civil aircraft at militaryaerodromes/Terminal Control Areas. HAF is also user of some designated/reserved parts of the airspace.Civil military co-ordination is ensured through agreed procedures (use of LoAs etc).

2.1.5 Airports

Operational requirements and organisational structure determine the categorisation of Hellenic airports/aerodromes.Aerodromes in Greece which are available for public use are designated as Airports (International or Domestic).All others are designated as Aerodromes. The fifty eight (58) aerodromes located in Greece are subdivided intocategories according to Aeronautical Information Publication (Current AIP) as follows:

1. International Airports (including military aerodromes available also to civil aircraft) which must be used for the firstlanding in Greece and for the last take-off on outbound flights. All international airports in Greece are open tointernational aircraft operations for the types of traffic given in the AIP (scheduled/non scheduled, private). Themost important international airport due to traffic movements, passengers and cargo is the Athinai InternationalAirport (AIA) named EL. VENIZELOS.

2. Airports for domestic traffic are available for scheduled operations of the national carriers and for private aircraftregistered in ICAO member states. Domestic airports may be used by international air traffic after necessaryclearances (customs, immigration and health) have been carried out on one of the international airports.

3. Military Aerodromes are also open to private aircraft registered in Member States of ICAO, provided that a specialpermission was obtained prior to the flight.

4. Municipal Aerodromes are open for scheduled operations of the national carriers and for private aircraft registeredin ICAO Member States. The local municipality owns these aerodromes while ANS services are provided by theHCAA.

2.1.6 Geographical Scope

The following Tables list the ACCs, TMAs and airport/aerodromes.Note that the number of sectors, as indicated in table, is the maximum number of control sectors that can be operatedsimultaneously by the unit.

ATC UnitNo of En-Route

SectorsRemarks

ATHINAI ACC(LGGG)

11

MAKEDONIA ACC

(LGMD) 7

Note: Sectors in operation subject to traffic demand.

The existing sectorisation meets the current and

medium term traffic demands.


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LIST OF TERMINAL AREAS AND SERVED AIRPORTS IN GREECE

Terminal Airspace Airport(s)

ATHINAI ATHINA / EL. VENIZELOS, ELEFSIS, SYROS

IRAKLION IRAKLION / NIKOS KAZANTZAKIS

RODOS RODOS / DIAGORAS

KERKIRA KERKIRA / IOANNIS KAPODISTRIAS

THESSALONIKI THESSALONIKI / MAKEDONIA

KOS KOS / IPPOKRATIS

SANTORINI SANTORINI

MIKONOS MIKONOS

ALEXANDROUPOLIS ALEXANDROUPOLIS / DIMOKRITOS

LIMNOS LIMNOS/HEFESTOS

MITILINI MYTILINI/ODYSSEAS ELYTIS

SAMOS SAMOS/ARISTARCHOS

CHIOS CHIOS

KAVALA KAVALA / MEGAS ALEXANDROS

SKIATHOS SKIATHOS/ALEXANDROS PAPADIAMANDIS

TANAGRA TANAGRA

NEA ANGHIALOS NEA ANGHIALOS

SKIROS SKIROS

LARISSA LARISSA, KOZANI/ FILIPPOS

SOUDA CHANIA / I. DASKALOGIANNAKIS

KALAMATA KALAMATA, KITHIRA

ANDRAVIDA ZAKINTHOS / D. SOLOMOS, KEFALLONIA, ARAXOS

PREVEZA PREVEZA

The airspace under Hellenic responsibility/jurisdiction is encompassed by the Athinai FIR and the HELLAS UIRwith the same lateral extent, which is approximately:600 NM (1.100 Km) in SE - NW direction350 NM (650 Km) in W - E direction420 NM (780 Km) in N - S directionThe division flight level between upper and lower airspace is FL 285.


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The Athinai FIR/HELLAS UIR borders with ten (10) FIRs/UIRs of nine (9) different countries. Two (2) of them, Egypt andLibya, are non ECAC States. The adjacent FIRs/UIRs are:

1. Tirana FIR

2. Skopje FIR

3. Sofia FIR/UIR

4. Istanbul FIR

5. Nicosia FIR

6. Cairo FIR

7. Tripoli FIR

8. Malta FIR

9. Roma FIR/UIR

10. Brindisi FIR/UIR

Two ACCs, the Athinai and Makedonia ACCs provide the ATHINAI FIR/HELLAS UIR with air traffic managementservices. The environment can be considered as highly complex due to the large number (10) of adjacent FIRs and thetraffic profile (high percentage of climbing/descending flights).

Fifteen (15) TMAs are established at civil airports and eight (8) TMAs at military aerodromes. The lower limit of TMAs isgenerally 1.000 ft. GND. The upper limit varies between FL 85 and FL 460, being the upper limit of the TMAs at principalairports.

Twenty-six (26) Control Zones (CTRs) are established around civil airports and eight (8) Control Zones around militaryaerodromes.

The Athinai TMA is the only high complexity TMA. However, taking into account traffic complexity and distribution, theThessaloniki, Kerkira, Iraklion and Rodos TMAs can also be considered as complex TMAs.

2.2 PROVISION OF AIR TRAFFIC MANAGEMENT/AIR NAVIGATION SERVICESThe Hellenic Air Navigation Service Provider (HANSP), a Directorate General of the Hellenic Civil Aviation Authority(HCAA), pursuant to Law 3913/2011, is responsible for the provision of ATM/ANS in Greece (with the exceptions ofsome Terminal Control Areas and some Aerodromes where ATS is provided by the Hellenic Air Force HAF).

The organizational structure of the Hellenic Air Navigation Service Provider (HANSP) is presented in ANNEX D.


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3 THE HANSA MANAGEMENT

3.1 INTRODUCTIONThis chapter includes all those matters concerning how the HANSA is managed as an independent body. It covers its

organizational structure, responsibilities and its legal foundation, as well as what plans is updated on regular basis andthe annual reports for its oversight activities.

3.2 ORGANIZATIONAL STRUCTUREThe organizational structure of HANSA consists of six (6) sections as indicated in Annex A.High level responsibilities per section are described in Annex B.The HANSA organization and staffing (Presidential Decree 150/2007 of HANSA establishment) is translated in Annex C.The Hellenic Air Navigation Service Provider (HANSP) organizational structure, pursuant to Law 3913/2011, is indicatedin Annex D.The EC Regulations forming the legal base of HANSA are listed in Annex E.The HANSA processes attached to the present Operations Manual are listed in Annex F.

3.3 HANSA LEGAL FOUNDATIONThe Law 3446/2006 article 25, as well as the Presidential Decree 150/2007, which deals with organisational structureand staffing, define the relevant framework. The Presidential Decree 103/2010 establishes HANSAs mission, internaloperations, legal status, duties and competencies, as well as financial issues.

3.4 PERFORMANCE PLANNINGThe HANSA shall develop on annual basis a Performance Plan, after consultation with the relevant stakeholders(HCAA/HANSP, Search & Rescue (SAR), METEO/ANS, Military Authorities (HAF), as well as Airspace Users).The Performance Plan shall contain appropriate performance objectives and should provide the basic requirementsrelevant to performance indicators for the purpose of performance monitoring, and Key Performance Indicators (KPIs)

for the purpose of performance target setting, in the main Key Performance Areas (KPAs), that is CAPACITY, COSTEFFICIENCY, SAFETY and ENVIRONMENT.The Performance Plan is one of the constituents of Performance Scheme as defined in the Article 11 of Regulation(EC) 1070/2009 amending the Regulation (EC) 549/2004 and Regulations (EC) 691/2010 PERFORMANCE SCHEMEFOR ANS (amended by (EC) 677/2011) and (EC) 1035/2011.

3.5 ANNUAL REPORTUnder the responsibility of its Head, the HANSA produces an Annual Report. This report shall include information asrequired by respective laws and regulations. Of special importance is the reporting in respect to the safety regulatoryoversights, which is defined before.

In addition, the Annual Report shall, as a minimum, covers the following additional requirements:EC Regulation 1070/2009 amending:EC Regulation 549/2004 The framework regulation,EC Regulation 550/2004 The service provision regulation,EC Regulation 551/2004 The Airspace regulation andEC Regulation 552/2004 The Interoperability regulation.


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The HANSA shall produce an Annual Safety Oversight Report to present relevant information on the statusof the following issues:

1. Airspace and organisations under its responsibility;

2. Organisational structure and procedures of the national supervisory authority;

3. Monitoring of safety performance as regards the airspace blocks under its responsibility;

4. Compliance with applicable safety regulatory requirements by the organisations in its area of responsibility;

5. Programme of safety regulatory audits, including information about the audits conducted and/or planned,and their scope;

6. Review of the safety arguments related to new functional systems and changes to existing functional systems;

7. Notifications of changes to functional systems implemented by the organisations in accordance with proceduresaccepted by the national supervisory authority in accordance with article 8(3);

8. Recognised organisations commissioned to conduct safety regulatory audits.9. Existing levels of resources of the authority;

10. Any safety issues identified through the safety oversight processes operated by the national supervisory authority;

11. Safety directives issued by the national supervisory authority.

The Annual Safety Oversight Report shall be made available to the programmes or activities conducted underinternational arrangements to monitor or audit the implementation of air navigation services,ATFM and ASM safety oversight and to Member States concerned in the case of functional airspace blocks.

The HANSA shall forward the report to the entities as specified in ESARR 1, and may use the report for consultationpurposes.

Annual reports with the similar structure should be also produced and forward by the HANSA on Security and Qualityoversight matters.


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4 THE HANSA WORKING ARRANGEMENTS AND RESPONSIBILITIES

4.1 INTRODUCTIONThis chapter includes all those matters concerning the HANSAs working arrangements. In particular, how HANSA

should perform its duties, such as its regulatory function, safety, quality and security oversight of the ANSPs,certification and designation of ANSPs, use of recognised organisations, consultation process, co-operation with themilitary etc.Detailed procedures on the most important tasks of the HANSA are incorporated in the corresponding manuals whichare considered as attachments to this operations manual.

4.2 REGULATION FUNCTIONThe regulation includes EC-Regulation and EC-Directives as incorporated in national legislation, National legislation,government orders and instructions; and regulation issued by the NSA since the HANSA shall play the role of aregulatory body if such needs appear.So far the Steering documentation for regulations is as follows:Regulation (EC) 549/2004 Framework Regulation, Regulation (EC) 550/2004 Service Provision Regulation,Regulation (EC) 551/2004 Airspace Regulation and Regulation (EC) 552/2004 Interoperability Regulation,all amended by Regulation (EC) 1070/2009.Regulation (EC) 1034/2011 SAFETY OVERSIGHT amending (EC) 691-2010.Implementing Regulation (EU) 1035/2011 COMMON REQUIREMENTS FOR THE ANS PROVISION,

amending (EC) 482-2008 & (EC) 691-2010.Regulation (EC) 691-2010 PERFORMANCE SCHEME FOR ANS, amended by (EC) 677-2011,(EC) 1035-2011.Regulation EC_805-2011 ATCO LICENSES pursuant to EC_216-2008.Regulation EC_73-2010 QUALITY OF AERONAUTICAL DATA AIS.Amendments of the above mentioned regulationsOther applicable EC Regulations and DirectivesNational legislation, government orders and instructionsICAO annexesEUROCONTROL Safety Regulatory Requirements (ESARR) 1 Safety Oversight in ATMEUROCONTROL EAM1/GUI1 Explanatory material on ESARR 1 requirements (chapter 3.4.3.4)EUROCONTROL Guidance Material for Supervisory Authorities on the Certification of ANSPs.

Detailed list of applied EC Regulations is presented in ANNEX E.

The regulation process should be as follows:The HANSA prepares, decides and issues additional detail regulation and advisory materialbased on relevant parts of the steering documentation.Depending on the national legislation, the HANSA prepares regulation which is then issued by the government.HANSA represents the state in international organisations where regulation and advisory material

is prepared e.g. EU-working groups, EUROCONTROL and ICAO.The HANSA advises the state government on regulatory issues regarding Air Navigation issues.

The Inputs for such activities could be:Relevant parts of the steering documentationPolicy from state GovernmentHANSA and government determination that additional regulation is needed

And outputs could be:Regulation and advisory documentation.Advice to the government, certificate holders, applicants for certification, aviation stakeholders, mediaand the general public.


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4.3 OVERSIGHT FUNCTIONS

4.3.1 Safety regulatory oversight

The overall objective of safety oversight is to verify that ATM services to general air traffic are safe, by monitoring thesafe provision of air navigation services, and verifying that the applicable ATM safety regulatory requirements and any

arrangement needed to implement them are effectively met.HANSA will exercise the safety oversight function following the regulation EC 1034/2011.Monitoring of safety performance is a process exercised by the HANSA SQS section through regular monitoring andassessment of the safety levels achieved against tolerable levels of safety

1, determined for the airspace for which

Greece is responsible for the provision of services.Monitoring of safety performance normally makes use of various indicators and levels, qualitative or quantitative,depending on the situation. SMSs fully developed and applied by the service providers, are important sources formonitoring.Verification of compliance is a process exercised by the HANSA SQS section whereby it is verified through objectiveevidence that:

1. HANSP continuously complies with the safety regulatory requirements issued by the SQS;

2. Safety objectives, safety requirements and other safety-related conditions identified in:

(a) EC declarations of verification of technical systems;(b) EC declaration of conformity or suitability for use of constituents of technical systems;

(c) Risk assessment and mitigation documentation, related or not to those declarations are implemented;

(d) SMS Manual of HANSP.

3. the effective implementation of the proposed operation of new ATM/ANS systems, including transition intooperational use, or proposed changes to the operation of existing ATM/ANS systems in the form of newdevelopments or modifications.

The verification of compliance shall be conducted against a set of specified requirements.

Basically, the verification of compliance is required in respect of:

1. any certification process established to signify the capability of a service;

2. provider to provide specified services;

3. any process established to designate the ANSPs which will operate in a particular airspace block;

4. the demonstration of continuous compliance with all applicable safety;

5. regulatory requirements;

6. the implementation of safety-related conditions derived from the application of the existing rules in the introductionof a new system or changes to systems;

7. the implementation of safety-related conditions contained in safety directives that may be issued by the HANSA.

The process of verification shall be executed in respect of the following:

1. Use of documented procedures to eliminate discrepancies in their application;2. Be supported by documentation specifically intended to provide SQS section personnel with guidance to perform

their functions;3. Provide the ANSP concerned with an indication of the results of the safety oversight activity;4. Base the verification of compliance on the use of safety regulatory audits conducted in accordance with the

requirements of audits;5. Undertake the verifications:

(a) in the context of the review of safety arguments conducted in accordance with the requirements of Sections 6and 7 of ESSAR 1 in relation to systems or changes under consideration;

(b) as a part of safety regulatory auditing conducted to verify continuous compliance of ATM/ANS with applicablesafety regulatory requirements.

6. Provide the SQS with the evidence needed to support further action in situations where safety regulatoryrequirements are not being complied with, or where successful compliance cannot be expected.

1Tolerable Levels of Safety are expected to be developed in the context of the Single European Sky legislation.


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Using the results of the monitoring process referred to above, the SQS section shall determine areas where theverification of compliance with safety regulatory requirements is necessary as a matter of priority.In practical terms, the monitoring process should feed information into the planning of safety regulatory audits identifyingareas of safety concern.

4.3.2 Safety oversight

4.3.2.1 Safety Oversight content

Safety oversight includes:

1. Initial safety oversight;

2. On-going safety oversight.

Initial safety oversight supports the acceptance of new systems and is applied in respect of:

1. Safety Management Systems and other activities based on safety requirements;

2. Proposed operation of new ATM/ANS systems, up to the point of introduction into operational use, or proposed

changes to the operation of existing ATM/ANS systems, in the form of new developments or modifications.

On-going safety oversight concerns the continued compliance and is applied in respect of:

1. Continuous operation of Safety Management Systems and other activities based on safety requirements;

2. Continuous operation of in-service ATM/ANS system

Figure 1 illustrates the oversight activities vis--vis the activities of the service provider.

Figure 1. Safety oversight and the service provider

In the context of the agreement(s) between States involved in the establishment of Functional Airspace Block(s) thatinclude(s) (part of) the Greek Airspace the responsibility for safety regulatory oversight of the ANSPs within thatairspace will be identified and allocated by the States.


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4.3.2.2 Safety oversight records

HANSA shall keep and maintain access to the appropriate records related to its safety oversight processes, includingthe reports of all safety regulatory audits and other safety-related records relevant to certificates, designations, thesafety oversight of changes, safety directives and accreditation of recognised organisations or notified bodies.

4.3.2.3 Safety regulatory auditing

An ATM/ANS safety regulatory audit is defined as: a systematic and independent examination conducted by theATM/ANS Safety Regulator (HANSA) to determine whether processes and related results comply with requiredarrangements and whether these arrangements are implemented effectively and are suitable to achieve relatedobjectives. ESARR 1 chapter 6 shall be fully applied to the safety regulatory auditing, moreover the following shall betaken into consideration.ATM/ANS safety regulatory audits:

1. Apply to, but not limited to, complete arrangements or elements thereof, to processes, to products or to services;

2. Verify compliance of:

Written procedures and other established arrangements against required procedures and other required

arrangements, and/or Actual processes and their results against written procedures and other established arrangements;

3. Focus special attention on processes;

4. Represent the prime technique on which safety oversight processes rely;

5. May involve ATM/ANS Safety Regulatory inspections when applicable.The scope of a specific audit does not necessarily have to involve a whole organisation and can be confined to aparticular facility or area of functional relevance.Auditors shall only be responsible for identifying the need for corrective action. The auditee shall be responsible fordetermining and initiating the corrective actions needed to correct non-conformity or to correct the cause of non-conformity.

4.3.2.4 Safety oversight of changes to ATM/ANS systemsIn conjunction with the safety regulatory audit process, the safety oversight of changes to the ATM system is the secondmajor element of the safety oversight process whose goal is to ensure a robust supervision of safety. The safetyoversight of changes to the ATM/ANS system is built around the review of safety arguments proposed by service-providers consistently with the safety regulatory framework in which they operate.

4.3.2.5 Use of occurrence reporting (ESARR 2) in Safety oversight

With reference to Part A 3 of ESARR 2, the ATM/ANS Safety Regulator shall monitor the occurrence reporting anddetermine the scope and type of safety oversight activities that are called for in response to the particular situation.

4.3.2.6 Use of safety management systems in safety oversight (ESARR 3)

ESARR 3 stipulates that an ATM/ANS provider shall, as an integral part of the management of the ATM/ANS, have inplace an SMS which:

1. Ensures a formalised, explicit and pro-active approach to systematic safety management in meeting its safetyresponsibilities within the provision of ATM/ANS;

2. Operates in respect of all ATM/ANS and supporting services which are under its managerial control;

3. Includes, as its foundation, a statement of safety policy defining the organisations fundamental approach tomanaging safety.

Fully implemented and effectively functioning, the SMS is a prime mechanism for the ANSP in its efforts to achieve therequired level of safety; consequently the safety oversight of the SMS is a vital, basic part of the SQSs initial and on-going safety oversight.


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4.3.2.7 Use of risk assessment and mitigation in ATM (ESARR 4) in safety oversight

Oversight by the SQS of the ANSPs use of Risk Assessment and Mitigation in ATM in accordance with ESARR 4 is avital part of the total safety oversight.While it is the responsibility of the ANSPs to apply Risk Assessment and Mitigation, including hazard identification inATM/ANS when introducing and/or planning changes to the ATM/ANS system, it is the responsibility of the SQS to

verify that the application is in compliance with the requirements of ESARR 4 and to determine the actual level of safetyof the ANSPs compared to the National ATM/ANS Safety Minima.The outcome of the activities of the ANSPs in accordance with the HANSP Safety Management Manual, including itsannex on safety assessment is a valuable tool in the use of risk assessment and mitigation in safety oversight.ATM/ANS safety oversight processes in accordance with ESARR 3 and 4 respectively are mutually complementary andsupportive; they both form part of initial and on-going oversights and should be carried out in a balanced and effectiveway in close cooperation with the ATM/ANS providers.

4.3.2.8 Use of safety requirements for ATM/ANS personnel in safety oversight (ESARR 5)

The competence2

of ATM/ANS personnel is a vital factor of the overall safety of ATM/ANS.The SQS section shall ensure that personnel responsible for tasks in the Operating Organisations

3, which are

considered related to the safety of air traffic, are competent to carry out those tasks.The SQS section shall cooperate with the Operating Organisations in identifying those tasks which, in providing orsupporting the provision of air traffic services, are considered to be safety related. Once the personnel is identified, itscompetence shall be verified and monitored through the processes of initial and on-going safety oversights with dueregard to the special conditions that are involved in dealing with human resources.

4.3.2.9 Safety directives

It is the responsibility of the HANSA to issue safety directives when an unsafe condition has been determined by theSQS section to exist in a system and reported to the HANSA.The reporting by the SQS section in the context of possible issuance of a safety directive must as a minimum providesufficient detailed information to enable the directive to include identification of the unsafe condition, the actions requiredand their rationale.

A safety directive shall be forwarded to the organisations concerned and contain, as a minimum, the followinginformation:

(a) the identification of the unsafe condition;(b) the identification of the affected functional system;(c) the actions required and their rationale;(d) the time limit for compliance of the required actions with the safety directive;(e) its date of entry into force.When a safety directive has to be issued to correct an unsafe condition relating to a technical system for which an ECDeclaration of verification or EC declaration of Conformity or Suitability exists, HANSA may instruct the notified bodiesinvolved in relation to the issuance of EC Declarations, so that to conduct specific investigations with regard to thattechnical system.

The national supervisory authority shall forward a copy of the safety directive to other national supervisory authoritiesconcerned, in particular those involved in the safety oversight of the functional system, and to the Commission, theEuropean Aviation Safety Agency (EASA) and Eurocontrol as far as appropriate.HANSA has to verify the compliance with applicable safety directives.

2In the context of safety oversight competence means the possession of the required level of knowledge, skills, experi-

ence and where required, proficiency in English, to permit the safe provision of ATM/ANS.3

Operating Organisation means any Organisation that falls within the jurisdiction of the HANSA, and which is responsible for theprovision of engineering and technical services supporting ATM/ANS.

Under this definition therefore, the ATM/ANS provider itself would be the Operating Organisation when providing its own technicalsupport. If the ATM/ANS provider does not provide engineering and technical support services, the Operating Organisation would be

a separate entity.


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4.3.3 ATM/ANS Personnel Oversight

This process provides an overview of the requirements, procedures, arrangements, principles, means and keyprocesses for the Safety Oversight of ATM Services Personnel

4. The Human Resources Oversight document,

considered as attachment to this manual, describes the requirements to be met by the Air Navigation Service Provider(ANSP) or Operating Organisation in general.

It concerns the requirements for Designated Authorities (here HANSA) that performs the oversight function, the ANSP /Operating Organisation and the individual personnel on the regulation of ATM /ANS Personnel.Although a safety regulatory regime requires the operation of two regulatory elements: Rulemaking and SafetyOversight this process covers safety oversight only as the most flexible and sustainable approach to safety regulationalso in the area of ATM/ANS Personnel.Regulation 1070/2009 EC amending Regulations (EC) No 549/2004, (EC) No 550/2004, (EC) No 551/2004 and (EC) No552/2004 ask NSAs to organise proper inspections and surveys to verify compliance with the requirements of theRegulation, including human resources requirements for the provision of air navigation services.The process outlines the main issues in initial and ongoing safety oversight of ATM/ANS Personnel.

4.3.4 Quality oversight

HANSA has also the task to perform the Quality oversight of the ANSPs. This is covered by a particular process, which

is described in the Quality Oversight document. This document has to define that each ANSP has to have a Qualitymanagement systems in place in the framework of contribution to its technical and operational competence andsuitability.An EN ISO 9001 certificate, issued by an appropriately accredited organisation, covering the ANSP shall be consideredas a sufficient means of compliance.The ANSP shall accept to disclose to HANSA the documentation related to the certification, upon the latters request.However there are two possible scenarios to address this requirement.Scenario 1 - an EN ISO 9001 certificate issued by an appropriately accredited organisation is available. This is sufficientevidence that the requirement is properly addressed.Scenario 2 - , No any EN ISO 9001 certificate is held. Then, the ANSP has to implement a state-of-the-art qualitymanagement system (i.e. quality policy, quality assurance programme procedures, work procedures, job descriptions aswell as documentation on the review of the quality management system).

Furthermore, the Air Navigation Service Provider is compliant with the open and transparent provision of services if: the conditions of access to its services are published e. g. in relevant part of AIP,

formal consultation process is documented including components such as:

- handling of complaints

- customer surveys

- consultation meetings

consultation is performed at least once a year on the most relevant topics from service provision with operationaland technical issues including military issues and financial aspects for the service provision;

ANSPs should make a formal commitment in the official company policy to provide services in an impartial andnon-discriminatory way and as such not distort or prevent competition where applicable. The applicable Communitylaw relates to Art. 81 to 86 of the Treaty and derived legislation.

Evidence and subject to identification by HANSA that the requirement is met, could be:

relevant document(s) where the conditions of access are published (e.g. AIP);

company documents where the formal consultation process is documented (e.g. Customers RelationshipManagement);

invitations and minutes of the (at least) annual consultation meetings;

appropriate company documents (e.g. Business Plan, Annual Report) where the commitment is taken to provideservices in impartial and non-discriminatory way.

4This category of personnel subject to safety oversight encompasses Air Traffic Controllers (ATCOs) and Engineering

and Technical Personnel undertaking operational safety related tasks. The latter category of ATM/ANS staff is alsolabelled as Air Traffic Safety Electronics Personnel (ATSEPs).


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All the above will be subject to identification by the HANSAs Quality System.

The HANSAs Quality system will be also involved in whole of safety oversight procedure as it is referred to in theprevious sections

4.3.5 ATM Security oversight

HANSA has also the task to perform the ATM security oversight of the ANSPs. This is covered by a particular process,which is described in the Security Oversight document. This document has to contribute to the safeguarding of civilaviation and to facilitate the effective management, ANSPs must take steps to ensure the security of their facilities,personnel and the information used. These requirements contribute to the ability of ANSPs to ensure continuity ofservices provided. The provider is required to ensure the security clearance of its personnel where appropriate.

The Security Management System, comprises the measures that have put in place referred to security of installations,security of the information network aiming at protecting from unlawful actions all the information exchanged so that toensure the continued performance of the ANSP and its ATM facilities to meet ATM service requirements in the current(and if possible in the future) threat environment.

More precisely, security system aims at preventing:

1. Damaging disclosure of the service to unauthorized recipients (loss of confidentiality);

2. Damage through unauthorized modification (loss of integrity);

3. Damage through unauthorized deprivation of access to the asset (loss of availability);

4. Entrance of unauthorised persons in the ATM installations (Infringement of security and/or physical means).

These should be documented in a Security Manual and have to be identified by the HANSAs security system.

4.3.6 Interoperability Oversight

HANSA has the task to supervise the interoperability function of the ANSPs. According to 552/04 EC Regulation, inorder to create the Single European Sky, measures should be adopted in relation to systems, constituents andassociated procedures with the objective of ensuring the interoperability of the European air traffic management network(EATMN) consistent with the provision of air navigation services as provided for in Regulation (EC) No 550/2004 (theservice provision Regulation) and the organisation and use of airspace as provided for in Regulation No 551/2004 of theEuropean Parliament (the airspace Regulation).

The interoperability of EATMN is mainly aiming at achievement seamless operation and integration of ATM network atEuropean Level. Enhancing the level of integration would result in better efficiency and lower costs for systemprocurement and maintenance and in improved operational coordination.

It is worthwhile to be mentioned that the predominance of national technical specifications used in procurement has ledto fragmentation of the systems market and does not facilitate industrial cooperation at Community level; as a result,industry is particularly affected since it needs to considerably adapt its products for each national market; thesepractices render development and implementation of new technology unnecessarily difficult and slow down theintroduction of new operational concepts that are required to increase capacity.

To this end the EATMN, its systems and their constituents and associated procedures shall meet essentialrequirements. The essential requirements are set out in Annex II of EC Regulation No 552/04.

In the same EC regulation the implementing rules for interoperability necessary to achieve in a coherent way thecorresponding objectives are also illustrated.

The associated HANSA supervisory function is analysed in separate manual that is considered as attachment to thisoperations manual.

4.3.7 CNS oversight

The CNS certification and oversight section of HANSA has the responsibility of the whole oversight of CNS/ATMequipment performance of the ANSPs. This requires CNSP to have in place a technical infrastructure that meets therelevant ESSIP objectives (at least the relevant Pan-European and Multi-national objectives) and related ICAO and

other International and European Organisation standards. A provider of communication, navigation or surveillanceservices must also ensure the availability, continuity, accuracy and integrity of its services.


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A provider of communication, navigation or surveillance services shall confirm the quality level of the services it isproviding and shall demonstrate that its equipment is regularly maintained and where required calibrated.

In case of non compliance or deviation from the expected figures referred to availability accuracy integrity and continuityof service, the applicant is responsible to justify the reasons and to determine the actions needed to correct the non-conformities or to correct the reasons causing them, as well as the time scale of those actions initiation. The resolution

of the non-conformities will be verified by HANSA before issuing or renewing a certificate.

It has to be stressed that issues related to safety should be of utmost priority. In this context the provider ofcommunication, navigation or surveillance services shall comply with the requirements of EC Regulation 1035-2011.

Furthermore the provider of communication, navigation or surveillance services shall be able to demonstrate that itsworking methods and operating procedures are compliant with the standards illustrated in Regulation EC_1035-2011COMMON REQUIREMENTS FOR THE ANS PROVISION amending EC_482-2008 & EC_691-2010.

The CNS oversight function performed by HANSA is described in details in the ANSP Certification, Safety oversight andinteroperability function supervision processes are analysed in separate manuals that are considered as attachment tothis manual.

4.3.8 Financial OversightHANSA performs the financial oversight of the ANSPs. This is covered by a particular process, which is analysed inseparate manual that is considered as attachment to this operations manual.

This process is to verify the financial strength and transparency of the Air Navigation Services provider. This isachieved, by monitoring the accounts of air navigation services, and verifying requirements like transparency ofaccounts, compliance with the charging scheme and financial strength in line with the 550/2004 & 1070/2009 ECregulations.

The development of a common charging scheme for air navigation services provided during all phases of flight is of theutmost importance for the implementation of the single European sky. The system should contribute to the achievementof greater transparency with respect to the determination, imposition and enforcement of charges to airspace users.The system should also encourage the safe, efficient and effective provision of air navigation services to the users

of air navigation services that finance the system and stimulate integrated service provision.

The process is also covers the oversight of the ANSPs transparency of various goods procurement as well asthe business planning in general.

Air navigation service providers shall facilitate inspections and surveys by HANSA or by a recognised organisationacting on the latters behalf, including site visits. The persons authorised by those bodies shall be empowered:

(a) to examine the relevant accounting documents, asset books, inventories and any other material relevant to theestablishment of air navigation charges;

(b) to take copies of or extracts from such documents;

(c) to ask for oral explanations on site;

(d) to enter relevant premises, lands or means of transport.

Such inspections and surveys shall be carried out in compliance with the procedures defined in EC regulation 1794/06,as well as those in force in the Greek State.

4.4 USE OF RECOGNIZED ORGANIZATIONSThe HANSA may decide to entrust recognised organisations with conducting safety regulatory audits on their behalf.Such a decision shall be based upon a specific demonstration provided by the recognized organisation as to theirsuitability to perform the required safety oversight activities. This shall be done according to a procedure named:Designation of Recognised Organisations and Notified Bodies, which shall be in place when associated needs exist.


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Based on four criteria of ESARR 1 para. 8.2, the HANSA shall assess the applicants suitability on the basis of ademonstration provided by the organisation in question. Based on a predefined process, the HANSA will designate therecognised organisation found to be most suitable. The HANSA will maintain records on the recognised organisations.When considering entrusting a notified body to carry out tasks related to EC assessment, the HANSA will refer tonotified bodies appointed by the EUROCONTROL Member States.

The designation process will be accompanied by a letter of designation and a contract for the designation of recognisedorganisations within Greece, including the scope of services.The use of Recognised Organisations and Notified Bodies shall be notified to the European Commission, subject to: ECRegulation 552/2004 Interoperability Regulations, Article 8 (Notified Bodies).

4.5 CERTIFICATION OF SERVICE PROVIDERS FUNCTION

4.5.1 Scope definition of Certification

According to art. 7(2) of regulation (EC) no 550/2004: applications for certification shall be submitted to the nationalsupervisory authority of the member state where the applicant has its principal place of operation and, if any, itsregistered office.

In accordance with the Single Sky Regulations, HANSA is nominated by the Greek State and entrusted with varioustasks aimed at ensuring a safe and efficient operation of Air Navigation Service Providers. It is tasked in particular withthe verification of compliance of these service providers with the requirements set by the Service provision Regulationn 550/2004 hereafter the Common Requirements), the RegulationEC1035/2011laying down common requirementsfor the provision of air navigation services.

To this end, the HANSA will issue certificates of compliance with the Common Requirements and ensure compliancemonitoring and continued supervision of service providers.

The SES Regulations (in particular Article 7.3 of Regulation n 550/2004) require that NSAs issue certificates to each airnavigation service provider applying for it and fulfilling the conditions set in the Common Requirements. In accordancewith Article 7.4 of the same Regulation, NSA can attach additional conditions to the certificates, as specified in Annex II

of Regulation n 550/2004.

It has however to be noted that the Common Requirements, contain in many respects, minimal requirements. Otherinternational norms, binding on the States, address similar areas sometimes with greater detail or constraints, andStates are under the obligation to ensure their full implementation.

In particular, although the Common Requirements foresee that States adopt EUROCONTROL Safety RegulatoryRequirements (ESARRs) 3, 4 and 5, these ESARRs are not fully covered by the Regulation.

In application of Article 28 of the ICAO Convention on international civil aviation, States are responsible for the provisionof air navigation facilities and services. They are under the obligation to exercise due diligence in particular with regardto safety aspects.

Other international norms must therefore also be taken into account in the establishment of national legal andinstitutional frameworks and in the allocation of respective responsibilities to regulators and service providers, in order tomeet the objective of achieving safe and efficient provision of air navigation services.

The extent to which these other norms, common to most of the European States, should be applied by the NSAs in theexercise of their oversight functions within the context of the SES, is currently under consideration, but it should benoted that these norms form an essential condition for the safe provision of air navigation services.

4.5.2 Scope of Applicable Requirements

In the case of the certification scheme established by Regulation (EC) 550/2004, a set of Common Requirements (CRs)constitute the reference against which certification takes place.

According to Article 6 of the Service Provision Regulation, CRs shall be established with regard to:


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1. Technical and operational competence and suitability;

2. Systems and processes for safety and quality management;

3. Reporting Systems (e.g. Business plans, Annual Plan and Annual reports);

4. Quality of Services;

5. Financial strength;

6. Liability and insurance cover;

7. Ownership and organisational structure, including the prevention of conflicts of interest;

8. Human resources, including adequate staffing plans;

9. Security.

Verification of compliance with regard to these nine categories of the CRs by the NSA is needed before issuinga certificate.

4.5.3 Establishment of Procedure

Prior to the implementation of the certification process by the HANSA, a documented procedure must be developed.The procedure describes how the HANSA will handle the certification of a service provider organisation against the setof common requirements established in the SES framework.

The procedure covers all the steps, principles and practices recommended in this model process.

The procedure:

1. deals with the common requirements applicable to an applicant in an integrated manner, whilst ensuring priority tothe verification of compliance with the applicable safety regulatory requirements in the overall certification process.

2. ensures that the applicable safety regulatory requirements, i.e. the common requirements identified as safety-related, are verified in a manner which meets the provisions of ESARR 1.

3. is available to all the existing service provider organisations operating under the responsibility of the HANSA andany other organisation wishing to apply for a certificate.

4. includes all relevant forms for use by applicant organisations. These forms are widely published and are normallyaligned with the contents and model forms included in this document.

4.6 DESIGNATION OF SERVICE PROVIDERS FUNCTIONThe Regulation (EC) no 550/2004, article 8, on the provision of air navigation services in the single European sky (theservice provision regulation), lays down the regulatory requirements for the designation of Service Providers withincertain airspace blocks.

The designation of a particular eligible Service Provider to a particular air navigation service is the discretionary right ofGreece and will be effected by decision of the Minister of Transport, Infrastructure & Networks and documented in aMinisterial Order.

A detailed process on ANSPs designation (ATS and MET) is analysed in a separate process that is considered asattachment to this operations manual.

4.7 SYSTEM CERTIFICATION FUNCTIONApproval of the technical systems of a given Service provider (ATS, AIS, CNS, MET) and any subsequent change to

such systems shall be subject of the HANSA duties in line with the following references:

Regulation (EC) 550/2004 Service Provision Regulation, Article 7 and annex II,


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Regulation (EC) 552/2004 Interoperability Regulation, and their amendmentsRegulation (EC) 1035-2011- Common RequirementsESARR 1 Safety Oversight in ATM, items 1.1g, 5.1a, 5.1d, 5.1f, 5.2e and ESARRs 2-6

Part of the HANSA certification of ATM Technical Systems is to ensure that the systems and their constituents fulfilapplicable Essential Requirements, Implementation Rules and Community Specification as specified by theInteroperability Regulation (Regulation (EC) 552/2004).

Before a system is put into service, the service provider shall establish an EC declaration of verification, confirmingcompliance, and shall submit it to the national supervisory authority together with a technical file. The HANSA shallverify that the system and its constituents comply with Essential Requirements and Implementing Rules. In addition theHANSA shall verify compliance with other regulatory requirements, among other requirements associated with safety(see process: Safety Oversights of new system and changes to ATM Systems).

Basically, the HANSA will review all technical system documentation, Declarations of Conformity, Declaration ofSuitability for Use, as well as documentation related to installation and maintenance of the equipment. The HANSA willdevelop a report on findings and will request corrective actions and accordingly updates of the systems or theirprocedures if they are deemed non compliant with requirements.If during the process, the HANSA identifies that the system or its constituents are not compliant with EssentialRequirements or Implementing Rules, the HANSA shall, with due regard to the need to ensure safety and continuity ofoperations, take all measures necessary to restrict the area of application of the constituent or the system concerned orto prohibit its use by the entities under the responsibility of the authority. In addition, the HANSA (Member State) shallnotify the Commission of measures taken and the reason therefore. If the Commission does not accept the reasons, theHANSA may be directed to revoke the implemented measures.The HANSA may make use of a Notified Body as part of the assessment of conformity with Essential Requirementsand/or Implementing Rules.

4.8 APPROVAL OF OPERATION AND PROCEDURESApproval of operation and procedures of a given Service provider (ATS, CNS, MET, AIS) is also a task of HANSAaccording to the following references:

Regulation (EC) 550/2004 Service Provision Regulation, article 7 and annex II,Regulation (EC) 1035-2011 - Common RequirementsESARRs 1-6

The HANSA shall review and assess all written procedures and updates hereof as well as their implementation in termsof practical operations carried out by the service provider and to develop report on findings, request corrective actionsand according updates of procedures and/or operations if they are deemed non compliant with requirements.The review and assessment may be part of other activities like audits and inspections, but could equally be initiated by achange to an existing procedure requested by the service provider.

4.9 CONSULTATION PROCESS FUNCTIONOrganisations must implement their mission and vision by developing a stakeholder focused strategy that takes account

of the market and sector in which it operates. Policies, plans, objectives, and processes are developed and deployed todeliver the strategy.Organisations must plan and manage external partnerships, suppliers and internal resources in order to support policyand strategy and the effective operation of processes. During planning and whilst managing partnerships and resourcesthey balance the current and future needs of the organisation, the community and the environment.The role of Management is to develop and implement strategies and policies which will balance the legitimateaspirations of the stakeholders. Therefore a formal process on stakeholders analysis and consultation issues should bein place.

4.10 ANNUAL REPORTUnder the responsibility of its Head the HANSA, produces an Annual Report. This report shall include information asrequired by respective laws and regulations. Of special importance is the reporting in respect to the safety regulatory

oversights, which is defined before.


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In addition, the Annual Report shall as a minimum cover the following additional requirements:EC Regulation 549/2004 The framework regulation, Article 12EC Regulation 550/2004 The service provision regulation, Article 6, paragraph 7EC Regulation 551/2004 The airspace regulation, Article 7, paragraph 2and their amendments

In addition, the Annual Report shall include progress statements in respect to the implementation of the Business Plan.The HANSA shall make the report available to the Ministry of Communication and Works, the ANS providers and thirdparties as needed within a specified deadline.

4.11 PEER REVIEW BY COMMISSIONAccording to EC Regulation 1035-2011, the Commission shall arrange peer reviews of national supervisory authoritiesby teams of national experts coming from at least three different Member States where they are employed. The teamwill report accordingly on the reviews results and findings for associated follow-up actions.

Therefore, the HANSA must among others be able to demonstrate at any moment its performance, as well as toprepare experts participate to those teams for reviews of other NSAs.

4.12 LICENSING OF ATM/ANS PERSONNEL(EC 550/2004 ART.5, EC 805/2011 ATCO LICENSES, EUROPEAN MANUAL FOR PERSONNELLICENSING)

This duty covers the management of ATCO licensing by the HANSA. This involves issuance and renewal of licenses,monitoring of compliance with requirements by the ATCO, and suspension or revocation of licenses includingmanagement of an appeal process. Managing licensing will further involve appointment medical assessors to verify themedical fitness of the ATCO.

Therefore a formal process should be in place to describe the steps to follow for such a management of licensing.Also a process to cover the certification of training providers providing training of Air Traffic Controllers to be licensedmust be in place. That means an institute, which wishes to perform training of air traffic controllers within the Communityshall be subject to certification by the HANSA. If a training provider wishes to provide training, which can lead to alicense as an ATCO, the training provider will apply the HANSA for certification. The HANSA shall access the trainingproviders compliance with national regulatory requirements, including requirement defined by the directive. Certificatesmay be issued for each type of training. Certificates shall specify the rights and obligations of training providers.The HANSA will subsequently provide continuous monitoring of compliance with the requirements and the conditionsattached to the certificates. If the HANSA identified non-compliance, it will then take appropriate measures, which mayinclude withdrawal of the certificate. Monitoring of the training provider may include monitoring of the financial accountsof the provider, if so defined by the State.

4.13 CO-OPERATION WITH THE MILITARY (EC 550 ART. 11, EC 551 ART. 7)The HANSA shall take the necessary steps to ensure that written agreements between the competent civil and militaryauthorities or equivalent legal arrangements are established in respect of the management of specific airspace blocks.Manual must lay down which Civil-Military Co-ordination procedures are in place, and how they shall be executed.


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5 THE HANSA QUALITY SYSTEM

5.1 CONFIGURATION MANAGEMENT AND DOCUMENT CONTROLThe proper functioning of the HANSA is based on a well-established set of regulations and procedures. As the impact of

such regulations on external organisations can have paramount importance for their continued existence, the HANSA isobliged to implement a strict configuration management system which ensures that the necessary approvals areobtained prior to the release of any documentation and that subsequent changes are controlled with equal care.

The HANSA shall be able to produce the latest, approved version of any official document, together with a trace of therevision history, in all cases.

For this purpose the HANSA has established a set of configuration management procedures and practices theconfiguration management system, which shall be applied for the production, release and control of documentationrelated to the work internal or external performed by the HANSA.

As a public administration operating under the laws of the Republic of Greece, the HANSA will have to comply withgovernment requirements in respect to official documentation.

The requirements have been taken into consideration when designing the HANSA configuration managementprocedures and practices and do not require special attention from personnel (other than the personnel responsible forkeeping the configuration management system updated to reflect changes in such government requirements).

The list includes document id, title, revision and date of issue of the valid document.

HANSA PROCESSES

Doc. ID Title Rev Date

1. HANSA_Air Navigation Service Providers Certification 3.0 15 May 2012

2.HANSA_Air Navigation Service Providers Designation

1.0 1 Feb. 20073. HANSA_ ATM/ANS Training Organisations/ Providers Certification 1.0 4 Apr. 2012

4. HANSA_ ANSP_ATM/ANS Safety Oversight 2.0 1 Feb. 2010

5. HANSA_ ANSP_ATM/ANS Quality Oversight 1.0 15 Jan. 2010

6. HANSA_ANSP_ATM/ANS Security Oversight 1.0 16 May 2012

7. HANSA_ANSP_Interoperability Oversight 1.0 15 Jan. 2010

8. HANSA_ANSP_Financial Oversight 2.0 12 Apr. 20129. HANSA_ANSP_Human Resources & ATM/ANS Personnel Oversight 2.0 17 Apr. 2012

10. HANSA_ANSP_ASM/ATFM Oversight 1.0 7 May 2012

11. HANSA_Management of Air Traffic Controllers Licences 1.0 5 Jan. 2012

12. HANSA_Configuration Management & Document Control 2.0 16 May 2012


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6 ABBREVIATIONS

AAND Area Air Navigation Department

ACC Area Control Centre

AFIS Aerodrome Flight Information Service

ANS Air Navigation Services

ANSP Air Navigation Service Provider

ATC Air Traffic Control

ATCO Air Traffic Control Officer

ATM Air Traffic Management

ATS Air Traffic Services

ATSEP Air Traffic Safety Engineering Personnel

DG Director General

EFQM European Foundation for Quality Management

FAA Federal Aviation Administration

GDAN General Director of Air Navigation

HANSA Hellenic Air Navigation Supervisory Authority

HCAA Hellenic Civil Aviation Authority

HQ Headquarter

NSA National Supervisory Authority

SES Single European Sky

SLA Service Level Agreement

SMM Safety Management Manual

SMS Safety Management System


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7 LIST OF REFERENCES

The following documents have been used and partly quoted in this document:

[1] Report on the ESARR Implementation Monitoring and Support Programme, Greece (ESIMS)

[2] Local Convergence and Implementation Plan (LCIP), Years 2007-2011, Released Issue

[3] ESARR 1 Regulation on National ATM Safety Regulatory Framework, by EUROCONTROL

[4] EAM 3/GUI 1 ESARR 3 Guidance to ATM Safety Regulators Explanatory Material on ESARR3 Requirements, issued by EUROCONTROL

[5] EAM 3/GUI 2 ESARR 3 Guidance to ATM Safety Regulators Safety Regulatory Aspects of theESARR 3 Implementation in Small Organisations, issued by EUROCONTROL

[6] EAM 3/GUI 3 ESARR 3 Guidance to ATM Safety Regulators ESARR 3 and Related SafetyOversight, issued by EUROCONTROL

[7] SRC Policy Doc 3, EUROCONTROL

[8] ESARR 3 Use of Safety Management Systems by ATM Services Providers, issued byEUROCONTROL

[9] ESARR 2 Safety Regulatory Requirements: Reporting and Assessment of Safety Occurrences inATM, issued by EUROCONTROL

[10] ESARR 4 Risk Assessment and Mitigation in ATM, issued by EUROCONTROL

[11] ESARR 5 Safety Regulatory Requirements for ATM Services Providers, issued byEUROCONTROL

[12] ESARR 6 Safety Regulatory Requirements for Software ATM, issued by EUROCONTROL

[13] EAM 3/AMC Acceptable Means of Compliance with ESARR 3, issued by EUROCONTROL

[14] EAM 3/ICAO Consistency between ESARR 3 and ICAO SARPs, issued by EUROCONTROL

[15] Common Core Content issued by EUROCONTROL.

[16] REGULATION (EC) No 549/2004,The framework Regulation, amended by EC 1070/2009

[17] REGULATION (EC) No 550/2004, The service provision Regulation, amended by EC 1070/2009

[18] REGULATION (EC) No 551/2004, The airspace regulation, amended by EC 1070/2009

[19] REGULATION (EC) No 552/2004, The interoperability Regulation, amended by EC 1070/2009

[20] Implementing REGULATION (EC) No 1035-2011, Common Requirements for the provision of airnavigation services

[21] Commission Regulation (EC) 2042/2003 of 20 November 2003 on the continuing airworthinessof aircraft and aeronautical products, parts and appliances, and on the approval of organisationsand personnel involved in those tasks (notably the drafting has considered Annex II, Part-145)

[22] EASA Organisations Certification Procedure, adopted on 3 February 2004 by means of theEASA Management Board Decision 3-2004 concerning the general principles related tocertification procedures to be applied by the EASA Agency for issuing certificates fororganisations.

[23] EASA Internal Working Procedure for Maintenance Organisation Approval (MOAP), Issue 1, 20December 2004

[24] EASA Internal Working Procedure for Type Certification (TCP), issue 1, 20 December 2004

[25] EASA Internal Working Procedure for Certification support for Validation of EASA Certificates inthird countries (CSV) and test witnessing /conformity inspections, Issue 1,

23 August 2005.

[26] ISO/IEC Guide 62:1996, General requirements for bodies operating assessment and

certification/registration of quality systems. First Edition, 1996


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ISO/IEC Guide 66:1999, General requirements for bodies operating assessment andcertification/registration of environmental management systems. First Edition, 1999

[27] IAF Guidance on the Application of ISO/IEC Guide 66, Issue 2, December 2001

[28] EUROCONTROL EAM 1/GUI 1, Edition 1.0


[30] EUROCONTROL ESARR 2, Edition 2.0





[35] EUROCONTROL EAM2/COD 2, Edition 2.0

[36] EUROCONTROL TOKAI User Manual, Edition 4

[37] EUROCONTROL EAM 4/GUI 1, Edition 1.1 (Draft)






[43] EUROCONTROL EATMP Safety Policy, Edition 2.0

[44] EUROCONTROL EATMP Safety Policy: Implementation Guidance Material, Edition 1.2

[45] EUROCONTROL ESARR 6, Edition 1.0

[46] EUROCONTROL SRC POLICY DOC 1, Edition 1.0



[49] EUROCONTROL Report on the ESARR Implementation Monitoring and Support (ESIMS)Programme, Greece

[50] EU Council Directive 94/56/EC, 21 November 1994

[51] EU Directive 2003/42/EC of the European Parliament and of the Council 13 June 2003

[52] ICAO Convention, 8th Edition

[53] ICAO Convention, Annex 1, July 2003

[54] ICAO Convention, Annex 11,13th Edition[55] ICAO Convention, Annex 13, 9th Edition

[56] ICAO Convention, Annex 14, 4th Edition

[57] ICAO Doc 9734, 2nd Edition

[58] ICAO Doc 9735, 1st Edition


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ANNEX A

THE HANSA ORGANIZATIONAL STRUCTURE

HELLENIC

AIR NAVIGATION

SUPERVISORY AUTHORITY

(HANSA)

SECTION A

Certification and Service ProvisionOversight for Air Traffic Control,Aeronautical Information

& Meteorology

SECTION BCertification and Service Provision

Oversight for Communications,Navigation & Surveillance

SECTION CPlanning, Legal support& International Relations

SECTION D

Safety, Quality& Security Oversight

SECTION E

Human Resources& Financial Oversight

SECTION ST

Oversight for Interoperability

of systems and procedures


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ANNEX B

HANSA HIGH LEVEL RESPONSIBILITIES PER SECTION

A) Certification and Service Provision Oversight for Air Traffic Control, Aeronautical Information andMeteorology Section:Certification and oversight of the provision of Air Traffic Control services, Aeronautical Information Servicesand Meteorological services to be used in Air Navigation.

B) Certification and Service Provision Oversight for Communications, Navigation and SurveillanceSection:Certification and oversight of Communications, Navigation and Surveillance service provision.

C) Planning, Legal Support and International Relations Section: Conclusion of agreements; Establishment of national, European and international rules and regulations and drafting of associated

legislation; Drafting of a general action plan; Drafting of an annual activity report; Planning of inspections and audits of air navigation service providers; Granting of derogations from certification as applied for by air navigation service providers; Legal support for the HANSA; Billing for the HANSA's services; Oversight of consultation procedures between Air Navigation Service Providers and bodies involved

in the functioning of the Single European Sky.

D) Safety, Quality and Security Oversight Section: Establishment of safety targets, assessment of safety levels and monitoring of implementation

of safety objectives; Assessment and approval of changes to air traffic management systems; Assessment of occurrence reports to identify areas where oversight initiatives should be implemented; Liaising with the Accident Investigation Board; Oversight of quality management and of management of protection of staff, premises and business data.

E) Human Resources and Financial Oversight Section: Oversight of staff training; Oversight of the staff's professional qualifications and licences; Oversight of staff skill development;

Oversight of manpower; Oversight of financial matters and of management of the HANSA charging scheme;

ST) Oversight for Interoperability of Systems and Procedures Section:Oversight to ensure the interoperability of the following systems and procedures:

Systems and procedures for Airspace Management (ASM), for Air Traffic Flow Management (ATFM) andfor Air Traffic Control (ATC), in particular Flight Data Processing Systems (FDPS), Surveillance DataProcessing Systems (SDPS) and Human-Machine Interface Systems (HMIS);

Ground-ground, air-ground & air-air Communication systems and procedures; Navigation systems and procedures; Surveillance systems and procedures; Systems and procedures for the aeronautical information services; Systems and procedures for the use of meteorological information.


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ANNEX C

HANSA ORGANISATION & STAFFING (PD 150/2007)

GOVERNMENT GAZETTE

VOLUME I

Sheet No. 193

13 August 2007

PRESIDENTIAL DECREE No. 150

Organisation and staffing of the Hellenic Air Navigation Supervisory Authority of the HCAA

THE PRESIDENT OF THE HELLENIC REPUBLIC

Having regard to:

1. the provisions of:

a) Article 25 of Law No. 3446/2006 entitled "Organisation and functioning of authorities for the control of vehicle traffic - regulationof passenger transport and other provisions" (Government Gazette 49//10.3.2006);

b) the provisions of Article 20 of Law No. 2503/1997 entitled "Administration, organisation, staffing of the region, settlement ofmatters for local authorities and other provisions" (Government Gazette 107//30.5.1997);

2. the provisions of Law No. 1338/1983 entitled "Implementation of Community law" (Government Gazette 34//17.3.1983);

3. Regulation (EC) No 549/2004 of the European Parliament and of the Council of 10 March 2004 laying down the framework forthe creation of the single European sky (the framework Regulation);

4. Regulation (EC) No 550/2004 of the European Parliament and of the Council of 10 March 2004 on the provision of air navigationservices in the single European sky (the service provision Regulation);

5. Regulation (EC) No 551/2004 of the European Parliament and the Council of 10 March 2004 on the organisation and use of theairspace in the single European sky (the airspace Regulation);

6. Regulation (EC) No 552/2004 of the European Parliament and the Council of 10 March 2004 on the interoperability of theEuropean Air Traffic Management network (the interoperability Regulation);

7. Commission Regulation (EC) No 2096/2005 of 20 December 2005 laying down common requirements for the provision of airnavigation services;

8. Article 90 of Presidential Decree No. 63/2005 entitled "Codification of the legislation for the government and governmentalbodies" (Government Gazette 98//22.4.2005);

9. Decision No. 246717/1.3.2006 of the Prime Minister and Minister for Defence concerning delegation of powers of the Minister forDefence to the State Secretary for Defence (Government Gazette 274//3.3.2006);

10. the fact that the provisions of the present Decree give rise to expenditure under the State Budget of six thousand two hundredand forty euros (EUR 6,240) per annum, which will be covered by appropriations from the budget of the Ministry of Transport andCommunications (Special structure 39/120 and Revenue Code Number 0227).

11. Opinion

HANSA Operations Manual V3

Documents

Transcript of HANSA Operations Manual V3