Hakubi Japanese BrasseriePoint of Sales System

Team 3Amber Gillum

Sandeep AkkasaniPrateek ChoudaKarm Upadhyay

ShubhankAmrit Agarwal

Project Details

Project Name: Hakubi Japanese Brasserie

Project Sponsor: Mohammad A. Rob Ph.D.

Project Manager: Amber Gillum

Approval Date: February 14, 2010

Project Completion: May 02 , 2010

Background

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• Established in 2009• Aims to set the standard for contemporary

Japanese dining.• A modern vision of a traditional Japanese

Pub• Fastest growing Brasserie in the area• Expanded operations by 40% in 2 years• Expanded take out orders by 45 %

Business Need• The Brasserie needs a fully integrated

system to eliminate the waste in supplies and manpower and increase efficiency by automating the core business functions.

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Objectives• Develop a multi-station point of sales

system.• Automate core business functions by

tracking inventory, ordering supplies and managing labor.

• The system should comprise additional features like customer order history.

• System requires a Japanese language option

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Objectives Continued

• Generate Financial reports• Implement a low maintenance food

ordering system• System should be implemented in four

months.• Cost estimate for this system is

approximately $200,000

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Deliverables

• Project-Oriented Deliverables– Five POS Systems– Training Documentation– Technical architecture design– Tools Specification– Set up Instructions– Test plans and evaluation criteria for

conducting performance and stress testing

Deliverables Continued

• Internal Project Deliverables– Written evaluation of the performance of tools

and techniques within the context of the project

– Weekly project status reports– Overall project review which includes lessons

learned to be delivered at the end of the project

Technical Requirements

• All POS stations will generate an audit report

• Website must interface with POS system• Product will be built on a Oracle

Database with a GUI Interface• The website will cease taking orders 30

minutes prior to closing

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Benefits• Integrated workstations will provide a faster and

smarter system making the restaurant more efficient and enabling them to deliver a quicker and better service to customers.

• Terminals have a smaller environmental foot print by reducing paper trail

• Management can perform meaningful analysis and report at higher margins

• Customer database allows restaurant to know who their customers are for effective marketing

Benefits Continued

• Restaurant can track sales, inventory, payroll and schedules.

• Eliminate Loss of Product (Shrinkage)• Accuracy and connectivity of all products

with pricing• Customer will realize ROI in 2 to 3 years

Risk Assessment

• Customers fail to order from the website and continue calling in

• Customer can reject the system if it doesn’t work well

• Interface issues with current Japanese language based systems with possible loss of information

Limitations and Exclusions

• Dining Room Manager, Beverage Manager, Head Bartender and Head Server are responsible for training entire staff

• Site work limited to Monday through Friday 11:00 am to 4:00 pm

• Working around construction in some areas

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Hakubi Organizational ChartOwner

Restaurant Mgr

Asst Restaurant Mgr

Beverage Mgr Exec ChefDining Room Mgr

Head Bartender

Bartenders

Wine Steward

Sommeliers

Drink Runners

Host

Head Server

Servers Bussers

Asst Chef

Sous Chef

Line Cooks

Dependencies

• Timely and effective communication and support from the client.

• Business priorities and technical barriers may prevent them from adequately participating

• Network is in place and fully tested

Roles and Project Stakeholders

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Project Sponsor Provides executive team approval and sponsorship for the project

Project Manager Provides overall management to the project

Stakeholder Key provider of requirements and recipient of project deliverable and associated benefits

Team Member Working project team member who analyzes, designs and ultimately improves or replaces the business processes.

Assigned Roles & Stakeholders

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Role Name

Project Manager Amber Gillum

Deputy PM / Tech Lead Sandeep Akkasani

Business Analyst Sandeep Akkasani

Database Developer Prateek Chouda

System Architect Karm Upadhyay

Web Designer / Testing Shubhank Shrivastav

VB Developer Amrit Agarwal

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Chain Of Command

Approach

• Collect the data by analyzing the current records.

• Decide the team and their responsibilities.

• Design an Information system.• Develop a web based application.

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Estimated Cost• The estimated cost for this project is $200,000• POS System programmed, Installed and

Customized: $4,500 per terminal (not including licenses and excluding taxes)

• Team Estimated Effort in Days– Project Manager 35 days– Database Developer 60 days– Web Designer/Test Engineer 60 days– System Architect 50 days– Business Analyst 20 days– VB Developer 45 days

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Project Controls

• Weekly Status Reports• Risk Management Assessment• Issue Management• Change Management• Communication Management

Authorizations• The Project Charter will be approved by:

– The Project Sponsor– The Project Manager

• Project Changes will be approved by:– The Project Sponsor

• Project deliverables will be approved/accepted by:– The Project Sponsor– The key Stakeholders

Project Charter Approval FormName Signature Date

Muhammad Rob, Ph.D. Muhammad Rob, Ph.D.

February 14, 2011

Amber Gillum Amber Gillum February 14, 2011

Sandeep Akkasani Sandeep Akkasani February 14, 2011

Prateek Chouda Prateek Chouda February 14, 2011

Karm Upadhyay Karm Upadhyay February 14, 2011

Shubhank Shrivastav Shubhank Shrivastav

February 14, 2011

Amrit Agarwal Amrit Agarwal February 14, 2011

Comments and Questions

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Thank You Very Much