Hacking public services
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Transcript of Hacking public services
Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
A new generation of public services?
Public services where citizens play a crucial role and active parts in conceiving, designing and producing services.
Citizens to collaborate with the public sector and to contribute creating services that are more equal, effective, efficient and sustainable from a social and environmental point of view.
Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
A new generation of public services ?
Characteristics/Criteria for the selection:
• Collaborative
• Hybrid
• Digital
Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
In-home assistance / In-neighbourhood assistance
Job services Public space
Education & empowerment
Culture & local heritage
Sport and open-air recreation
Reporting, consultation and participation
Housing and hospitality
Public-interest entrepreneurship Environment, energy and waste
10 Thematic Clusters
Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
The service design process
Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
! ! !
Nurturing Desk research
Creating Team work
Co-designing On the field (Figino)
Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
! ! !
Nurturing Desk research
Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
! ! !
Co-designing On the field (Figino)
Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
Borgo sostenibile - Quartiere Figino
Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
! ! !
Creating Team work
Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
In-home assistance / In-neighbourhood assistance
META’
Job services ReMi Public space
Nove Vie
Education & empowerment FRED
Culture & local heritage RicordaMI
Sport and open-air recreation InsieMI
Reporting, consultation and participation
Chiedi a Milano
Housing and hospitality Ancoora
Public-interest entrepreneurship Strade Meneghine
Environment, energy and waste Condominio Zero
Master of Product Service System Design - PSSDAcademic year 2014/15Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Cluster - In Home/In Neighborhood assistanceStudents’ names - Ferdinando Esposito / Chang Zhou / Giuliano M. Guarini /Hangzhang Chen
VECCHIO A CHI?A MILANO GLI ANZIANI
VIVONO INISIEME.
PERCHÈ LA COMPAGNIA È LA
MIGLIOR FORMA DI ASSISTENZA
iniziativapromossa da
Master of Product Service System Design - PSSDAcademic year 2014/15Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Cluster ___Students’ names: ___
RESTART YOUR LIFE WITH ANCOORA,
BUILD RELATIONSHIPS AND GET NEW POSSIBILITIES
Master of Product Service System Design - PSSDAcademic year 2014/15Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Cluster: Reporting, Consultation, ParticipationStudents Andrés Calvachi, Rogerio Carvalho, Marica Maifredi, Anna Meda
IL SERVIZIO PER RISOLVERE I TUOI DUBBI
SULLA CITTÀ E AIUTARE ALTRI
CITTADINI
HAI UN DUBBIO?CHIEDI A MILANO
CHIEDIAMILANO.IT
?
Master of Product Service System Design - PSSDAcademic year 2014/15Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna
Cluster: Public Interest EntrepreneurshipStudents’ names: Silvia Cardela, Lesley Ann Culla, Ana Maria Ospina, Cindy Rodriguez
LA STORIA DELLA MIA RINASCITA
STORIE DI MOBILI STORIE DI PERSONE STORIA DI UNA CITTA’
Raccogliamo e rifabbrichiamo i mobili recuperabili dai rifiuti ingombranti, trasformandoli in
una risorsa per un ciclo ecosostenibile.
Creiamo opportunità di lavoro per gli ex-lavoratori disoccupati e una seconda fonte di reddito per istituzioni e persone (Fab-
Lab, Brianza, designer)
Un marchio creativo eun’immagine coordinata per un’intera città garantiscono visibilità, certificazione di
qualità e rafforzano il legame città-cittadino.
Cluster Job ServiceStudents’ names:
Master of Product Service System Design - PSSDAcademic year 2014/15Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Chen Guanxui, Silvia MagnaniniLorenzo Luigi Massessi, Zuzi Peskova
Master of Product Service System Design - PSSDAcademic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Cluster ENVIROMENT, ENERGY, WASTEStudents’ names: Ottla Arrigoni, Giulia Begal,
Qianwen Zhao, Changming Yu
sfida di bolletta
Condominio
Master of Product Service System Design - PSSDAcademic year 2014/15Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
MILANO E NELLE TUE MANI, VIENI E REINVENTALA!
Nove Vie vuole utilizzare lo spazio pubblico, come luogo di prototipazione per rinnovare Milano. I cittadini sono i protagonisti,
possono decidere quale problema risolvere nelle aree urbane, possono proporre una soluzione e prototiparla sul campo. In seguito, saranno sviluppati
nove progetti reali, uno per ogni zona di Milano. Tutto questo, grazie alla collaborazione tra Comune, cittadini, associazioni e aziende private.
Unisciti anche tu! Un nuovo servizio, pubblico e collaborativo, sta nascendo.
Cluster PUBLIC SPACE, NoveVieStudents’ names: Bahar Bakir , Dalila Bonomi, Catalina Castellanos, Yaqi Zhang
Master of Product Service System Design - PSSDAcademic year 2014/15Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Cluster : Sports and Open-air RecreationsStudents’ names: Dina Basuki, Valentina Bolis, Fei Cao, Media Hosseini, Matteo Mariani
ELDERLYHOUSE
E
OPENAIR
PARK
SPORT CENTER
VOLUNTEERS
INFOPOINT
i
i i i
V
LIBRARY
NEWSTAND
BAKERYCHURCH
is a service connecting active elderly people with the ones who live in elderly houses so they can do sports and/or physical activities at sport centers or outdoor areas while also enjoying each other's company. The service is brought by Khube under the Municipality of Milan and applied inside Milan Zone 3
LOCALCOMMUNITY
L L
VV
WE MEET TO BE FIT!
Z3
ZONE
3
ZONE
3
ZONE
3
ZONE
3
poSter
Master of Product Service System Design - PSSDAcademic year 2014/15Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Cluster: Culture and Local HeritageStudents’ names: Mariana Ozaki, Marta Violetta, Valeria Lesma, Yanyan Fu
SCOPRI LA CULTURA DI
MILANO ATTRAVERSO LE
STORIE NASCOSTE
DEI TUOI OGGETTI.
RicordaMI è un servizio che coinvolge i cittadini di Milano, le università e i musei pubblici nella preservazione e valorizzazione dell’Eredità Locale Intangibile legata alla Cultura Materiale,
attraverso le memorie personali dei Milanesi legate agli oggetti d’uso del loro passato.
ricordaMI
Master of Product Service System Design - PSSD
Academic year 2014/15
Prof. Anna Meroni, Eduardo Staszowski, Daniela Selloni | Tutor Anna Maggi
Final presentation
26 June 2015
Anna Meroni, Daniela Selloni, Eduardo Staszowski