Guido Albertini Head of International Projects Directorate Marco Boero

January 2009 Guido Albertini, Marco Boero

Guido AlbertiniHead of International Projects Directorate

Marco BoeroDecisional System Development, CSI-Piemonte

Data Warehouse for Piedmont non-profit services:

Piedmont Region, Municipality of Turin and

Piedmont Schools

Budapest, January, 21th


Some information on CSI-Piemonte

Focus on the Business Intelligence

Competency centre

Who we are

What we do

Non-profit services

Agenda


Founded in 1977 by

Politecnico di TorinoPolytechnic of Turin

Università di TorinoUniversity of Turin

Regione PiemontePiedmont Region

Regional-based inter-University Consortiumand

Leading Italian ICT operator

Who We Are

Supporting members

Provincia di TorinoProvince of Turin

Città di TorinoCity of Turin

Ordinary members


Main figures

• 75 Associated Consortium Members

• Annual revenue 177 millions € in 2008

• 6 sites in Piedmont (1 in Brussels)

• Over 1,200 employees

CSI-Piemonte is the largest Italian public agency developing e-Government projects financed by the Italian Central government

CSI-Piemonte has a company Quality Management System certified according to UNI EN ISO 9001:2000 (Vision 2000) standards


CSI-Piemonte Mission

Building the

“Piemonte System”to be a “system integrator” acting

• to implement the quality of the public action (administrative decentralization)

• to simplify the public procedures

• to promote the transparency and the participation

• to foster data-exchange and integration of the PA through integrated information services

through the use of information technologies


CSI-Piemonte, plans, develops and manages Information

Systems for all Public Sector ACTIVITY AREAS, eg:

Agriculture and forestry

Environment and territory Manufacturing activities and labour

Culture

Land registry and taxes

Education and professional training

Healthcare

Administration systems

….

Areas of Activity


Business Intelligence consultancy for the Province of KwaZulu-Natal, South Africa EU MEDA - Twinning Tunisia - Development of the Statistical Information System on

Enterprises in collaboration with the Tunisian Statistical Institute (INS) Business Intelligence consultancies in the banking sector in Cyprus and Turkey Interreg IV C Territorial cooperation: B3 Regions to transfer the acquired know how on

programming and development of regional broad band programmes to the New Member States

EU MEDA - EuropeAid project for the Ministry of Water Resources of Algeria on study, training, and technical assistance for document management, setting up of an information system and a database for the water resources

EU MEDA - Twinning Tunisia - Strengthening the capacity of Regional Development Organizations

EU PHARE - Twinning Poland - Local Government Budget Management System EU PHARE - Twinning Hungary - Environmental sector FP 6 Information Technology Society: Picture (Process Identification and Clustering for

Transparency in Reorganising Public Administrations) FP 6 Information Technology Society: HENVINET (Health and Environment Network) FP6 RDT: LUNA Natural speech recognition in different languages for CRM services

Some international projects under way:International Activities


Data -> Knowledge ->Decision

Knowledge

Territory and Environment (289)

Institutional activities (175)

Educational, culture and free time (72)

Health-care systems (265)

Producing activities and work-related topics (355)

Human Resources (340)

Demography

Land Register and

Taxes Justice

Agriculture

Labour

Internet and ICT

DA

TA

DA

TA

DA

TA

DA

TA D

AT

A

Information

Decisions

DA

TA

*update October 2008*update October 2008


Public sector executives are under high pressure to raise productivity of government operations to release resources for better public services ... the role of business intelligence becomes crucial to discover, analyze and forecast levels of spending, resource utilization, and usage patterns of services and thus feedback information into decision process for service improvement.

Business IntelligenceFrom IDC’s article

050

100

1stQtr

4thQtr??

Business Intelligence is the solutionBusiness Intelligence is the solution


From IDC’s article

The strategic role that business intelligence acquires in the government modernization process will prompt executives to adopt new organizational and technological solutions to face these challenges

Business Intelligence

Business Business Intelligence is the Intelligence is the

solutionsolution


History of Decisional Systems at CSI-Piemonte

19801980

1990199020002000

Application on Mainframe

Stand-alone applications

Client-serverapplications

Webapplications

20052005

20102010

Palmservices

Report on mainframe


Data -> Knowledge ->DecisionHealth, to support the Piedmont Health Bodies in the daily management activities, as for example:Decision making system on pharmaceutical prescriptions, Health activities control indicators: check indicators of family doctors prescriptions, Oncology screening Indicators, Epidemiological Observatory (based on demographic data), Executive Reporting of Public Hospitals, Accounting and cost/revenues management system for Public Hospitals, …

Agriculture: Agriculture Census Observatory, Agriculture development plan monitoring, …

Observatories for: Education, Labour, Industry Labour Market, Commercial Network, Mountain, Handcraft Activities, …

Human resources: Salary reports, Dashboard of human resources allocation, Skills, Criticalities, Salary paths, Resources development, Reports on personal demographic data, Re-organization simulations….

Services Control: Trade acceptance files, accidents, offences, penalties contentious, tourism and sport files, housing files…

Management Control: Financial indicators, account plans, policies…

Strategic Planning: Dashboards Indicators and balanced Scorecards…

Demography – Statistics: Demographic Evolutive Data Bank, Questionnaires on the quality of life, Statistics on population registry office…

Data Quality: Data quality assurance (DQA) in order to verify the reliability and effectiveness of data

Metadata Catalogue to describe all the business and technical metadata and services

knowledge

knowledge


Target of our applications

For more interactive customers:

Services check across the

local area:Municipality Management:

Taxes, Municipal Police,

Electoral Observatories…

Services Control: Fiscal fraud,

Trade acceptance files,

accidents, offences, penalties

contentious, tourism and sport

files, housing files…

For more strategic customers:

Project on monitoring and political evaluation:

Financial indicators, account plans, Social policies

Observatories:Education, Agriculture

Census Observatory, Agriculture development plan monitoring, Industry Labour Market …

For all: Dashboards Indicators and Balanced Scorecards


Sharing Information

Unique centralized platform for everyone

Single software platform for all customers

Shareable databases

Both One2One and cross-Customer applications

But mainly CSI-Piemonte has a Business

Intelligence Competency centre (BICC) with Statistical know-how and support centre

Standardised and reusable software


The BICC at CSI-Piemonte

INFRASTRUCTURE

SOFTWARE

DATA

APPLICATIONS

B I C C

PA Institution 3PA Institution 2

PA Institution 1 PA

Institution 4

53

25

Employees

Consultants


Supporting Actions Offered by the Organization

DW/BI Standard DW/BI Standard andand

best practicesbest practices

20%

20%

20%

15%

10%5%5%

5%

Data StewardshipCompany metadata managementData quality (29)“Data re-use” support Classifier and codes management

BI Delivery (214)“standard” front-end“custom” front-end (java-jsp)

SupportCross area team to support front-end and back end activities

60 %

25 %15 %

Support

Back-End

Front-End

The BICC consists of 78 people skilled inTraining plans

Upgrading applications/platforms according to new releases in a centralised way

Vendor contract management

Future trends of BI architecture

Vendor contracts management, user licenses administration

BI Program

Matrix organisation

Methodology for decisional applications life-cycle design and management

DW/BI Standard and best practices (18 doc.)

Data acquisitionNew ETLs developing ETLs management (155)ETL for data massive migrations

Advance analyticsData and text mining techniques, statistical modeling, optimization for PA


Examples of non-profit services

Piedmont Region for Piedmont Schools

Municipality of Turin for citizens


Examples

Piedmont Region for Piedmont Schools:

Da.ma.sco Datawarehouse Compulsory Training Register DB Professional Training Ranking


Italian Education System

Education and Training as two complementary systems

The Italian educational system consists of: nursery, preschool (3 years) elementary school (5 years), lower secondary school (3 years), upper secondary school (5 years), followed by post-secondary and

tertiary education.

Under the law, all Italian children must attend elementary school, lower secondary school and the first year of upper secondary school.

Once they have completed their compulsory schooling, pupils not intending to go on to further or higher education may opt to leave school, but they must enrol for some form of training until they are 18 years old.

Mixed Ownership of Schools: Public, Non Public


Italian Governance Roles

State (Department of Education): general personnel management general indications on subjects (syllabi) and level of competencies

Region: general planning and coordination of the school network system

(education and training) Financial resources management (Statal and Regional funds) Monitoring

Schools: Administrative issues Didactics (loosely)

Constitutional Reform (ongoing): increased role of Regional Administration – personnel management, regional component of indications on subjects (syllabi)

Constitutional Reform (ongoing): increased role of Regional Administration – personnel management, regional component of indications on subjects (syllabi)


Education Information System: CSI’s framework

RUPAR – Regional Network Infrastructure

I nformation registries:StudentsSchools

Buildings

QU

ES

CO

(S

tati

stic

a D

ata

Gath

eri

ng)

Fam

iliy S

upport

Fu

nd

Man

agem

en

t

School System Governance

Life Long Competence Certification (Libretto formativo)

Early Leaves Contrast

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w.s

cuole

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mon

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DaM

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Family Support

. . . . .

Data

Base

Intr

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Cro

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Sch

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uild

ings

Port

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Da.ma.sco: School Data Mart

The Piedmont Region has collected, for 26 years now, information on school population, teaching staff and structural characteristics of the school buildings of all levels through some questionnaires.

Thanks to these data, two decisional services are available to browse through the data: a multidimensional analysis service, set up by the Region,

accessible to all the public a query reporting service for the Regional Department of the

Italian Ministry of Education, University and Research, Municipalities and the schools of some Provinces.


Questionniares on school surveys

Historical Data Bases

Multidimensional analysis services

Query and reporting services

Other services

Access to school informationAccess to school information

Historical series on school surveys

Aggregated information

Schools

Region

Region, Provinces,

Schools

Da.ma.sco: School Information


Da.ma.sco: examples


Compulsory Training Register

Centralizes the students’ personal data from different sources

COMPULSORY TRAINING REGISTER

SCHOOL

APPRENTICESHIP

PROFESSIONALTRAINING

CIA

Data are fed to the system on a daily basis

Each source contains the personal data of the students

Each student should appear only once and is identified through his or her Fiscal Code


Compulsory Training Register Cleansing: Activities-1

Improvement methodologies based on data (data quality techniques)

FISC_COD

Identification of duplicated data

application of “record matching” techniques

identification of similar record groups (cluster

group)

Formal checks on fields

fiscal code correctness, coherence of fiscal code with

personal data, coherence the gender with first name, etc..

Criteria definition to identify a valid entry in a cluster group

application of a weight and measure system

that determines a record ranking

in a cluster group


Compulsory Training Register Cleansing: Activities-2

Redesign the Compulsory Training Register data base

Improvement methodologies based on processes

Redesign feeding flows, introducing Data Quality functionalities

SchoolDB

ProfessionalTraining

DB

ApprenticeshipDB

CIA

Feeding procedures + Data Quality control

New CompulsoryTraining Register

ETLq ETL + DataQuality

Operational DB

Operational Data Store


Professional Training Rankings

The Piedmont Region issues funds on a yearly basis through tenders dedicated to Professional Training on the following main topics:

right and duty to education University master degrees labour market (on employment/unemployment)

Funds are assigned according to the ranking of the institution, on thebasis of the following criteria througha decisional algorithm:

Historical series on the participants of the 3 previous years

• Premises and equipment• Outcome of the training

programme• Use of the funds

Evaluation of the training offerPrivate institutions

Public institutions:University of TurinUniversity of Eastern PiedmontPolytechnichs of Turin

Participants to the tenders:


Operationaldatabases

Operational world

Decisional world

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Data Marts

Data Warehouse initial logical model

DA

TA

& S

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CA

TA

LO

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E Municipality of Turin


RegistryData Marts

Operationaldatabases

Operational World

Decisional World

Management control

Directional dashboard/Social Budget

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SectorData Marts

Employees

Economical and manufacturing activities

Citizens

Territory (geo-reference)

access (DW data)

cataloguesearch &consultation

metadatacompilation &pubblication

Infodir and Sitad

Expectations for the Data Warehouse

DA

TA

& S

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VIC

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CA

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Benefits from the new structure

Unique and optimised registry data supplier for all the several Data Warehouse components

Unique access to the supplying managerial database Centralized analysis with general DW access tools Improved data quality

Guideline towards a Federal Data Mart structure, in which to read info in a cross-sectional way in relation to the detailed Data Warehouse components, starting from the links we find in the registry Data Marts

Share within the Authority the information (alphanumeric and territorial) knowledge

Give a territorial meaning also to managerial information and allow the users to have new geographical and non-specialized info

Cross-section Registry Data Marts


Information and Contact

web site: http://www.csipiemonte.it/en contacts: [email protected]

[email protected]

Guido Albertini Head of International Projects Directorate Marco Boero

Documents

Transcript of Guido Albertini Head of International Projects Directorate Marco Boero