GSRTC PRESENTATION

AAPRESENTATIONPRESENTATION

ONONOPERATION PROCESS OFOPERATION PROCESS OF

G.S.R.T.CG.S.R.T.C

GROUP MEMBERSGROUP MEMBERSSR.NO. NAME SEM-

1. Solanki Vaibhav MBA

2. Yatin MBA

3. Raval Gautami MBA

4. Solanki Bakula MBA

FLOW OF THE PRESENTATION

An Overview on Research Objectives, Methodology, and Data collection

Introduction of G.S.R.T.C.

Services Provided by G.S.R.T.C.

Organizational Structure

Management and Administration

Performance of G.S.R.T.C.

Findings and Analysis of Data

Overall conclusion and recommendation

Bibliography

Sources of Information

An Overview on Research Objectives, An Overview on Research Objectives, Methodology, and Data collectionMethodology, and Data collection

TYPES OF RESEARCHTYPES OF RESEARCH Exploratory research Conclusive research (Descriptive research) Explanatory research

RESEARCH OBJECTIVESRESEARCH OBJECTIVES Primary Objectives Secondary Objectives

PRIMARY OBJECTIVES:PRIMARY OBJECTIVES: To find the major problems faced by the passengers

using G.S.R.T.C. The aim is also to reveal the administrative problems.

SECONDARY OBJECTIVES:SECONDARY OBJECTIVES: To throw some lights on the performance of

G.S.R.T.C. To find infrastructural problems. To reveal growth prospects of G.S.R.T.C. To find out fare structure and various types of buses

provided to the passengers by G.S.R.T.C.

RESEARCH METHODOLOGY

STEP 1: PROBLEM DEFINITION

STEP 2: RESEARCH OBJECTIVE

STEP 3: RESEARCH DESIGN (STRUCTURE)

STEP 4: DATA GATHERING (DATA COLLECTION)

STEP 5: DATA ANALYSIS AND INTERPRETATION

STEP 6: PRESENTING THE RESULTS

• Types of Data AnalysisTypes of Data Analysis Qualitative Data Analysis Quantitative Data Analysis

• Sample Size – 300 PassengersSample Size – 300 Passengers• Data CollectionData Collection

Primary Data Observation

Personal interview Questionnaire

Secondary Data Internet Journals Magazines Government publications Institutions Secondary Information from various bus depots

INTRODUCTION OF G.S.R.T.C.

What is G.S.R.T.C.? Establishment Objectives Employed people, connectivity to the village,

divisions and depot Bus stations, Pick-up stands and number of

buses operated by G.S.R.T.C.

SERVICES PROVIDED BY SERVICES PROVIDED BY G.S.R.T.C.G.S.R.T.C.

Primary Services.• Mofussil Services• Intercity Services• Interstate Services• Parcel Services• City ServicesSpecial Services.• Festival Services• Services connecting to industrial zones.• Services connecting to Schools and colleges.

ORGANISATION STRUCTURE Transport minister of Gujarat – Shri Amit Shah

Chairman- H.K.Das

Managing Director- G.R.Aloria

Legal (Law Department)

Traffic Department

Accounting Department

Administrative Department

H.R. Department

Building Department

EMPLOYEES

MANAGEMENT AND ADMINISTRATION

Board of Directors.

1. H.K.DASH Principal Secretary, Port & Transport Dept.

Chairman

2. Shri G.R. Aloria, IAS Vice Chairman & Managing Director, GSRTC, Ahmedabad

Vice Chairman

3. Principal Secretary (Expenditure) , Finance Department Government of , Gandhinagar

Director

4. Director Central Institute Of Road Transport, Pune

Director

5. Chief Commercial Manager Western Railway, Mumbai

Director

6. Dy. Secretary, Ministry of Road, Transport & HighwaysTransport Bhavan, .

Director

TYPES OF BUSES OFFERED BY G.S.R.T.C.

Ordinary bus service.

Express bus service.

Semi-luxury bus service.

Luxury bus service.

Air conditioned bus and inter-state bus service.

• Fare StructureOrdinary bus service. • Re.1/- up to 1.5 Stage• Rs.2/- 2 stage to 2.5 stage• Rs.3/- beyond 2.5 stage• Rs.4/- beyond 10 stage

Express bus service.• Rs.7/-for a journey from 6 to 10 stages• Rs.12/- for a journey beyond 10 stages• There shall be no sub-stage

Semi –luxury bus service• Rs. 13/- for a journey up to 10 stages• Rs 21/- for a journey beyond 10 stages• There shall be no sub-stage

Luxury bus service • Rs 15/- for a journey up to 10 stages• Rs 21/- for a journey beyond 10 stages

Air-Conditioned bus service• Rs.15/- for a journey up to 20 stages• Rs.20/- for a journey beyond 29 stages

PERFORMANCE OF G.S.R.T.C.

• Passenger travel per day (in lakhs):-YEAR JAN-07 JAN-08

PASSENGER TRAVEL PER DAY

22.8 24.8

• Total Earnings of G.S.R.T.C. (Rs. in crores):-

YEAR JAN-07 JAN-08

TOTAL EARNINGS (IN CRORES)

564 623

• Total Loss (Rs. in crores):-

YEAR JAN-07 JAN-08

TOTAL LOSS (IN CRORE)

8.48 20.46

• PERFORMANCE OF G.S.R.T.C. COMPARSION BETWEEN 1960-61 AND 2007-08

Passengers travelled per Day (in thousands):

YEAR 1960-61 2007-08

PASSENGER TRAVEL PER DAY

401 2321

• Rate of accidents on per 1000 kms. :

YEAR 1960-61 2007-08

RATE OF ACCIDENTS 12 98

• Kilometers covered by bus on per day

YEAR 1960-61 2007-08

KILOMETERS COVERED BY BUS PER DAY

171 396

FINDINGS AND ANALYSIS OF

DATA

• PASSENGER PROFILE

1. AGE :AGE Below 18 Between 18 – 35 Above 35 Total

Respondent 90 203 7 300

Percentage 30 67.67 2.33 100

2. DISPOSITION:-Disposition Undergraduate Graduate Jobber Professional Total

Respondents 154 61 47 38 300

Percentage 51.33 20.33 15.67 12.67 100

• MONTHLY INCOME

Income None Below 4500 Between 4500-9000

Above 9000 Total

Respondents 140 35 73 52 300

Percentage 46.33 12 24.33 17.33 100

• HOW DO YOU TRAVEL?

Options By personal vehicle

By G.S.R.T.C. By private Travelers

By Railway Total

Respondents 56 190 38 16 300

Percentage 18.67% 63.33% 12.67% 5.33% 100%

• IF YOU TRAVEL BY G.S.R.T.C., THEN HOW OFTEN DO YOU USE THIS PUBLIC TRANSPORT?

Options Daily Weekly Sometimes, when needed

Never Total

Respondents 150 20 130 0 300

Percentage 50 6.67 43.33 0 100

• WHAT MAKES YOU TRAVEL IN G.S.R.T.C.?

Options Frequency of buses

Timing of buses Cheaper fare than others

No other option available

Total

Respondents 23 52 150 75 300

Percentage 7.67% 17.33% 50% 25% 100%

• DO YOU THINK, TRAVELLING IN G.S.R.T.C. SAVES YOUR TIME?

Options Yes No Total

Respondents 173 127 300

Percentage 57.67% 42.33% 100%

• IF NO, THEN WE ASKED TO TICK ON ONE OF THE FOLLOWING OPTIONS:-

Options Due to puncturein between route

Due to slow in driving

Due to irregularities of buses

Due to more than needed stops

Total Responses 14 49 68 40

DO YOU THINK, G.S.R.T.C. BUSES ARE PROPERLY MAINTAINED?

• Options Yes No Total


Percentage 54.67% 45.33% 100%

• IF NO, WE ASKED TO TICK ONE OF THE FOLLOWING OPTIONS:-

Options Lack of mechanics Shortage of spare parts

Unavailability of workshop

Improper management

Total Responses 121 44 19 96

• DO THE BUSES COME IN THE BUS DEPOTS ACCORDING TO TIME TABLE?



Percentage 63.67% 36.33% 100%

• DO YOU GET A SATISFACTORY REPLY FROM THE INQUIRY WINDOW?



Percentage 61.67% 38.33% 100%

• IF NOT, WE ASKED TO TICK ONE OF THE FOLLOWING OPTIONS:-

Options Absence of officer Due to his misbehavior No window at all

Total Responses 40 108 9

• DO YOU SUPPORT THE GOVT. PROPOSAL TO REPLACE THE OLD BUS TO NEW ONE?



Percentage 93.67% 6.33% 100%

• THINKING ABOUT TRAVELLING IN G.S.R.T.C., HOW DO YOU FEEL ABOUT USING G.S.R.T.C.?

Options I would be happy to use

It’s not preferred way, but I would

consider

I would use only when other option is not

there

I would never use it Total

Respondents 171 61 52 16 300

Percentage 57% 20.33% 17.33% 5.33% 100%

• THERE IS INSUFFICIENT CAPACITY IN THE BUS:-

Options Strongly agree Agree Disagree Strongly disagree

Total

Respondents 63 192 38 7 300

Percentage 21% 64% 12.67% 2.33% 100%

• BUS STOPS ARE DANGEROUSLY OVERCROWDED:-


Total


Percentage 22% 45.33% 29.67% 3% 100%

• THERE IS A SHORTAGE OF BUSES FOR PARTICULAR REGION:-


Total


Percentage 22% 47.67% 27.33% 3% 100%

• THERE IS A SHORTAGE OF DRIVERS AND CONDUCTORS:-


Total

Respondents 30 129 124 17 300

Percentage 10% 43% 41.33% 5.67% 100%

• IMPROPER MANAGEMENT IS THE FUNDAMENTAL PROBLEM:-


Total

Respondents 101 141 49 9 300

Percentage 33.67% 47% 16.33% 3% 100%

• ARE YOU SATISFIED WITH THE SERVICES RENDERED BY G.S.R.T.C.?



Percentage 65% 35% 100%

• IF YES, WE ASKED TO INDICATE THE LEVEL OF SATISFACTION FROM G.S.R.T.C.:-

Options LOW AVERAGE HIGH Total

Respondents 15 159 21 195

Percentage 7.69% 81.53% 10.76% 100%

ConclusionConclusion• The passengers face a number of problems. They are as follows:

long wait for the bus They have to push themselves to get into bus Insufficient capacity in terms of seating Passengers have to stand during the journey Seats of the buses are in bad condition (especially in ordinary buses) Satisfactory level from G.S.R.T.C.

The passengers usually get an un satisfactory reply from Inquiry window officer The buses get punctured in between route passengers have to travel in noisy buses which have cut more that 7, 00,000 kms. Sometimes, traveling is G.S.R.T.C. becomes time consuming Sometimes, the buses do not make their predetermined stops The passengers face a shortage of buses for a particular region

Satisfaction < expectation Almost all the cases

Satisfaction = expectation Only in a few cases

Satisfaction > expectation Only in a very few cases

RECOMMENDATIONSRECOMMENDATIONS• We recommend some solutions to the above problems:

G.S.R.T.C. should introduce new fuel efficient buses G.S.R.T.C. should introduce new innovative and attractive schemes The schemes available as of 31st July, 2008 are as follows:

Booking, Reservation schemes “Half pay, Full pass” scheme for one month Student concession pass scheme Special vacation tour scheme Seasonal offer scheme

G.S.R.T.C. should make effective administration and management of buses The benefit of specialization and division of work can also be taken The complaints of passengers should be analyzed carefully and respond it instantly G.S.R.T.C. should establish fruitful, healthy and better relationships with passengers by

giving better services. G.S.R.T.C. should make effective route guide model Proper implementation of their rules and regulations and follow it very strictly The pick-up stands should be clearly and fairly placed and be kept neat and clean by

G.S.R.T.C. G.S.R.T.C. should allow passengers to take part in management

BibliographyBibliography The report from Gujarat State Road Transport Corporation(G.S.R.T.C.)/

2007-2008 The report of Indian Institute of Management on G.S.R.T.C. by N.

Ravichandram and M.V.N.Surya Prasad / march 2005 The book Research Methodology by Panneerselvem R. /first edition/New

Delhi Publication, Prentice hall of India Pvt. Ltd., 2005/ Page referred to from 1 to 16, 17 to 38, and 218

Research Methodology by M.C. Burney D.H./ 1st Edition/Singapore, Thomson India Pvt. Ltd., 2001/ Page referred to from 1 to 111

Research Methodology for Management by Sajahan S./ 2nd Edition/ New Delhi Publication House, 2005/ Page refereed to from 1 to 144, 247 to 378

Designing and Managing a Research Project by Micheal Jay Polo and David Walter/ 1st Edition/ A division of scope India Publication/ Page referred to from 1 to 53

Articles Collected from news papers- Sandesh Newspaper, Divya Bhaskar Daily

Sources of InformationSources of Information

www.gujaratsrtc.com www.google.comWikipedia- G.S.R.T.C.Mahesana G.S.R.T.C. Nigam

GSRTC PRESENTATION

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