1. IntroductionService DescriptionThe enterprise would provide expert services in the field of healthcare via a network of clinics that also have an attached pharmacy to provide the necessary drugs and also manage a database of the customers through IT solutions. This would enable the customers to visit any of the clinics of the venture located across the area and seek consultation, prescription re-fills with only a patient ID.

Target CustomerOur target group SEC A/B who are technology savvy. The customer is an internet user via multiple medium i.e. smartphones, tablets and PCs.

Location of the serviceThe company will be initially starting its service in the state of GOA.

2. Scope of the Requirements The system in this case is limited to a medical repository system that collects data about the prescriptions taken by the custoemrs. This data is stored in the system database and enables the doctor to retrieve the patients medical history. This also helps the patient at our pharmacy where he is able to purchase his drugs without the frills of having a prescription. In addition, the patient would also be sent reminders through mail when it is time for the replenishment of their regular drugs. We will be limiting our enterprise to the state of Goa with all the stores being linked and connected to the same database.

3. Assumptions1. Dedicated staff will remain in their current roles2. Dedicated staff will cross train one another3. The project scope defined will not be modified

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4. The hardware which is obtained is functional5. There is availability of vendors whenever required6. A systems team is available7. All transactional data from every department is available in the system

4. Constraints1. Cost

The initial investment in this project would be limited to 5000000₹

2. Target group The services would be targeted to SEC-A and SEC-B only

3. Time frameWe would like to have the system up and running within 6 months

5. Business Requirements (Provide Business requirements, Stakeholder requirements, solution requirements the corresponding use cases in the suggested format below)

Business requirement Stakeholder requirements Solution requirements Use cases

To provide ease, the organization would set-up a one-stop shop for customer’s health requirements

As a Marketing Manager I need to understand the market and competition for the healthcare industry for the past 3 years for Goa Market

The system shall be able to display market trends, market growth for each sub area in Goa.

UC – 0UC – 1UC – 2UC – 3UC – 4

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UC – 17UC – 19UC – 20

The system shall be able to display Market size, Revenue and Target Group for each competitior for each sub-area in Goa.The system shall be able to capture, summarize and display the following data at the point of sale Patient demographics,

appointment scheduled, service time, type of procedure, average ticket size and payment mode.

To reduce the financial burden the organization would reduce in working capital requirement

As a Finance Manager I need to monitor the cash flows of three divisions namely Clinic, Pharmacy and EMR (electronic medical Repository) on a monthly basis

The system shall be able to document and summarize transactions for each department, highlight critical areas for further investigation.

UC – 5UC – 6UC – 15UC - 18The system shall be able to monitor

supplier payment cycles against the credit policy and highlight defaulters

To increase efficiency, the organization would have a robust IT framework which can handle operations of multiple stores simultaneously.

As the CIO, I need to achieve a seamless integration of systems and zero downtime.

The system shall run hourly diagnostics to check its health.

UC – 7UC – 8UC – 12UC – 13

The system shall have inbuild redundancy to handle downtime

To increase profitability, the organization would procure drugs at the lowest negotiable price and use vendor’s distribution channel

As a purchase manager, I need to achieve the lowest procurement costs.

The system shall be able to manage vendor ratings and compare quotations from multiple vendors to suggest best vendors.

UC – 9UC – 10UC – 14 UC – 16

As a Supply Chain Manager I need The system shall be able to capture UC – 11

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to achieve zero stock-outs and timely deliveries to each of the outlets

KPI and performance matrices of supply chain.

The system shall be able to highlight critical areas in existing supply chain for further analysis.

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6. Usecase interaction Diagram

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ID UC – 0Business Requirement To provide ease, the organization would set-up a one-stop shop for customer’s health requirements. Stakeholder Requirement

As a Marketing Manager, I need to understand the market and competition for the healthcare industry for the past 3 years for Goa Market.

Solution Requirements 1. The system shall be able to display market trends, market growth for each sub area in Goa.2. The system shall be able to display Market size, Revenue and Target Group for each competitor for each sub-area in

Goa.3. The system shall be able to capture, summarize and display the following data at the point of sale

Actor Marketing ManagerPre-Condition Marketing manager has the resources to order market data.Scenario 1. List down the agencies for source of last 3 years of data.

2. Select the data source provider.3. Order the past 3 years data for healthcare industry in Goa.4. Load the data in the system for any future use.

ID UC – 1Business Requirement To provide ease, the organization would set-up a one-stop shop for customer’s health requirements Stakeholder Requirement

As a Marketing Manager, I need to understand the market and competition for the healthcare industry for the past 3 years for Goa Market.

Solution Requirements The system shall be able to display market trends, market growth for each sub area in GoaActor Marketing ManagerPre-Condition UC – 0Scenario 1. Use the market data.

2. Study the market trends.3. Make a list of data analysis tools available.4. Select a data analysis tool.5. Analyse the data.6. Compile the inferences.7. Load the market trends & growth for each area in the system.

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ID UC – 2Business Requirement To provide ease, the organization would set-up a one-stop shop for customer’s health requirements Stakeholder Requirement

As a Marketing Manager, I need to understand the market and competition for the healthcare industry for the past 3 years for Goa Market.

Solution Requirements The system shall be able to display Market size, Revenue and Target Group for each competitor for each sub-area in Goa.Actor Marketing ManagerPre-Condition UC – 0Scenario 1. Use the market data.

2. Make a list of data analysis tools available.3. Select a data analysis tool.4. Carry out the competition analysis.5. Compile the inferences.6. Load the market share, revenue & target group for each competitor in the system.

ID UC – 3Business Requirement To provide ease, the organization would set-up a one-stop shop for customer’s health requirements Stakeholder Requirement

As a Marketing Manager, I need to understand the market and competition for the healthcare industry for the past 3 years for Goa Market.

Solution Requirements The system shall be able to capture, summarize and display the following data at the point of sale.Actor Marketing ManagerPre-Condition Marketing Manager has the resources to facilitate IT application development.Scenario 1. List the objectives of the app required.

a. The app should have the names of each sub-are in Goa.b. The app should have the option to enter the following details at each point of sale.

i. The name of the dealer.ii. Products sold

iii. Quantity soldiv. Cash/credit details

c. Option for the sales manager to give feedback at the end of each day.2. List the app developers.3. Select an app developer.

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4. Explain the objectives.5. Make & finalise the agreement.6. Conduct a seminar to explain the sales force the usage of app.

ID UC – 4Business Requirement To provide ease, the organization would set-up a one-stop shop for customer’s health requirements Stakeholder Requirement

As a Marketing Manager, I need to understand the market and competition for the healthcare industry for the past 3 years for Goa Market.

Solution Requirements 1. The system shall be able to capture, summarize and display the following data at the point of sale2. The system shall be able to display Market size, Revenue and Target Group for each competitor for each sub-area in

Goa.3. The system shall be able to capture, summarize and display the following data at the point of sale

Actor Marketing ManagerPre-Condition UC – 1, UC – 2, UC – 3Scenario 1. Design the strategy based on the inferences.

2. Communicate the same to the purchase manager, operation manager & finance manager.

ID UC – 5Business Requirement To reduce the financial burden the organization would reduce in working capital requirement Stakeholder Requirement

As a Finance Manager I need to monitor the cash flows of three divisions namely Clinic, Pharmacy and EMR (electronic medical Repository) on a monthly basis.

Solution Requirements The system shall be able to document and summarize transactions for each department, highlight critical areas for further investigation.

Actor Finance ManagerPre-Condition Finance Manager has the access to the documents required from each department.Scenario 1. Finance manager analyses the documents.

2. Compile the findings.3. Highlight issues of attention.4. Draw inferences.5. Load the summary in the system.

ID UC – 6

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Business Requirement To reduce the financial burden the organization would reduce in working capital requirement Stakeholder Requirement

As a Finance Manager I need to monitor the cash flows of three divisions namely Clinic, Pharmacy and EMR (electronic medical Repository) on a monthly basis.

Solution Requirements The system shall be able to monitor supplier payment cycles against the credit policy and highlight defaulters.Actor Finance ManagerPre-Condition Finance manager should have the access to credit policy.Scenario 1. Finance manager gets the payment records from purchase mangers & sales manager.

2. Finance manager checks the records.3. Finds the defaulters4. Inform the purchase manager & marketing manager of the defaulters.5. Load the summary in the system.

ID UC – 7Business Requirement To increase efficiency, the organization would have a robust IT framework which can handle operations of multiple stores

simultaneously. Stakeholder Requirement

As the CIO, I need to achieve a seamless integration of systems and zero downtime.

Solution Requirements The system shall run hourly diagnostics to check its health.Actor CIOPre-Condition CIO is on a computer connected to the internal system having appropriate permissions.Scenario 1. The system is constantly collecting logs for each hardware and software component.

2. Scan the logs for failure and error entries.3. Gather relevant data about the failure and error entries – Which component, time, etc.4. CIO accesses the internal system on his computer and inputs his credentials5. Once logged in a dashboard is displayed giving various tabs6. CIO selects the tab for system diagnostics 7. Once selected the tab displays critical system health metric which are collected on an hourly basis8. Based upon critical values set, the metrics out of range if any are highlighted in a separate dashboard for action by

the CIO

ID UC – 8

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Business Requirement To increase efficiency, the organization would have a robust IT framework which can handle operations of multiple stores simultaneously.

Stakeholder Requirement

As the CIO, I need to achieve a seamless integration of systems and zero downtime.

Solution Requirements The system shall have inbuilt redundancy to handle downtime.Actor CIOPre-Condition CIO is on a computer connected to the internal system having appropriate permissions.Scenario 1. The system detects a failure of the primary server

2. The system automatically switches over to the redundant server and all the traffic is routed through it3. The CIO is intimated about the system switchover through and automatic email as well on his dashboard4. The primary server is kept on and diagnostics are run to detect the problem 5. Once the problem is solved the data switches back to the primary server6. A detailed log of the event is also recorded in the system

Extension:A. System is not able switch to redundant server

1. The system notifies the CIO of the failure to switch over2. Manual is intervention is done in order to switch over

B. The diagnostics cannot detect the problem1. A message is displayed about the inability of the system to detect the problem2. Manual troubleshooting is carried out to detect the cause of the system failure

ID UC – 9Business Requirement To increase profitability, the organization would procure drugs at the lowest negotiable price and use vendor’s distribution

channel. Stakeholder Requirement

As a purchase manager, I need to achieve the lowest procurement costs.

Solution Requirements The system shall be able to manage vendor ratings and compare quotations from multiple vendors to suggest best vendors.Actor Purchase managerPre-Condition The actor attempts to create a purchase order for a requisition or quote that already has a purchase order number assigned.Scenario 1. The purchase manager selects “Request Quotations” from the UI.

2. The system presents a form with data to be populated3. The purchase manager selects the group of suppliers.

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4. The system sends the request by email to all the suppliers selected.5. The system receives the quotations from the suppliers6. The system compares the offer by different vendors7. Shortlists the vendor and presents to the purchase manager8. Purchase manager still has the option to manually review the quotations

ID UC – 10Business Requirement To increase profitability, the organization would procure drugs at the lowest negotiable price and use vendor’s distribution

channel. Stakeholder Requirement

As a purchase manager, I need to achieve the lowest procurement costs.

Solution Requirements The system shall be able to manage vendor ratings and compare quotations from multiple vendors to suggest best vendors.Actor Purchase manager, CIOPre-Condition The system is unable to process the quotations mailed by the vendorsScenario 1. CIO logs into the system using his ID

2. He checks the system inbox to check whether the system has received the quotations3. He clicks on the Evaluate quotations tab 4. The system is unable to display a comparison of various quotes5. CIO runs a diagnostic to zero in on the cause6. The diagnostic results displays the problem area7. The CIO then takes up corrective steps to rectify the problem

ID UC – 11Business Requirement To increase profitability, the organization would procure drugs at the lowest negotiable price and use vendor’s distribution

channel. Stakeholder Requirement

As a Supply Chain Manager I need to achieve zero stock-outs and timely deliveries to each of the outlets.

Solution Requirements 1. The system shall be able to capture KPI and performance matrices of supply chain.2. The system shall be able to highlight critical areas in existing supply chain for further analysis.

Actor Supply Chain ManagerPre-Condition

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Scenario 1. Supply chain manager checks the pending orders for clinical items and medicines and tracks placed orders in the central database.

2. The page displays the details of orders pending and those placed3. Supply chain manager checks the inventory level of items4. Supply chain manger places the order with the vendor5. Supply chain manager uploads order details6. Vendor receives the order and informs the delivery date7. Supply chain manager confirms the order to financial department8. The payment process is initiated9. Supply chain manager assesses the vendor and gives vendor rating10. The vendors with below average rating are eliminated11. The vendors with medium rating are given instruction and time to improve12. Real-time tracking of goods throughout the supply chain using RFIDExtension: Inventory tracking

A. The items are available: No need to place an order for the itemsB. The item is in less quantity: place order

ID UC - 12Business Requirement To reduce the financial burden the organization would reduce in working capital requirement Stakeholder Requirement

As a Finance Manager I need to monitor the cash flows of three divisions namely Clinic, Pharmacy and EMR (electronic medical Repository) on a monthly basis.

Solution Requirements The system shall be able to document and summarize transactions for each department, highlight critical areas for further investigation.

Actor IT ManagerPre-Condition IT manager has the data from the Finance manager.Scenario 1. Segregate the data on the basis of presentation on the system.

2. Load the data for transactions for each department.3. Display the data & the highlights by the finance dept.

ID UC - 13Business Requirement To provide ease, the organization would set-up a one-stop shop for customer’s health requirements

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Stakeholder Requirement

As a Marketing Manager, I need to understand the market and competition for the healthcare industry for the past 3 years for Goa Market.

Solution Requirements 4. The system shall be able to display market trends, market growth for each sub area in Goa.5. The system shall be able to display Market size, Revenue and Target Group for each competitor for each sub-area in

Goa.6. The system shall be able to capture, summarize and display the following data at the point of sale

Actor IT ManagerPre-Condition IT manager has the data from the Marketing manager.Scenario 1. Segregate the data on the basis of presentation on the system.

2. Load the data for market size, growth & competitor for each area.3. Display the data & the highlights by the marketing dept.

ID UC - 14Business Requirement As a Finance Manager I need to monitor the cash flows of three divisions namely Clinic, Pharmacy and EMR (electronic

medical Repository) on a monthly basisStakeholder Requirement

As a Finance Manager I need to monitor the cash flows of three divisions namely Clinic, Pharmacy and EMR (electronic medical Repository) on a monthly basis

Solution Requirements The system shall be able to monitor supplier payment cycles against the credit policy and highlight defaultersActor Purchase ManagerPre-Condition The purchase manager has the payment records from suppliers.Scenario 1. Purchase Manager compiles the payment records

2. He forwards the same to the Finance Manager.3. He forwards the credit policy to the Finance Manager.4. He raises the request to Finance Manager to find the defaulters.

ID UC – 15Business Requirement To reduce the financial burden the organization would reduce in working capital requirementStakeholder Requirement

As a Finance Manager I need to monitor the cash flows of three divisions namely Clinic, Pharmacy and EMR (electronic medical Repository) on a monthly basis

Solution Requirements The system shall be able to monitor supplier payment cycles against the credit policy and highlight defaultersActor Finance managerPre-Condition Data has been received from purchase departmentScenario 1. Finance manager collates the data received from the purchase manager

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2. He analyses the data sent by the purchase manager 3. He verifies the records against the credit policy.4. Identifies the defaulters.5. Inform the purchase manager of the defaulters.

ID UC - 16Business Requirement To reduce the financial burden the organization would reduce in working capital requirementStakeholder Requirement

As a Finance Manager I need to monitor the cash flows of three divisions namely Clinic, Pharmacy and EMR (electronic medical Repository) on a monthly basis

Solution Requirements The system shall be able to document and summarize transactions for each department, highlight critical areas for further investigation.

Actor Purchase ManagerPre-Condition Purchase manager has to pass on the aggregated bills to the finance managerScenario The bills are received from the vendors for supplying materials

These bills are verifiedAfter verification by the purchase manager these bills are sent over to the finance department for release of funds

ID UC - 17Business Requirement As a Finance Manager I need to monitor the cash flows of three divisions namely Clinic, Pharmacy and EMR (electronic

medical Repository) on a monthly basisStakeholder Requirement

As a Finance Manager I need to monitor the cash flows of three divisions namely Clinic, Pharmacy and EMR (electronic medical Repository) on a monthly basis

Solution Requirements The system shall be able to monitor supplier payment cycles against the credit policy and highlight defaultersActor Marketing ManagerPre-Condition The marketing manager has the payment records from distributors.Scenario 1. Marketing Manager compiles the payment records

2. He forwards the same to the Finance Manager.3. He forwards the credit policy to the Finance Manager.4. He raises the request to Finance Manager to find the defaulters.

ID UC – 18

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Business Requirement To reduce the financial burden the organization would reduce in working capital requirementStakeholder Requirement

As a Finance Manager I need to monitor the cash flows of three divisions namely Clinic, Pharmacy and EMR (electronic medical Repository) on a monthly basis

Solution Requirements The system shall be able to monitor supplier payment cycles against the credit policy and highlight defaultersActor Finance managerPre-Condition Data has been received from marketing departmentScenario 1. Finance manager collates the data received from the marketing manager

2. He analyses the data sent by the marketing manager 3. He verifies the records against the credit policy.4. Identifies the defaulters.5. Inform the marketing manager of the defaulters.

ID UC - 19Business Requirement To increase profitability, the organization would procure drugs at the lowest negotiable price and use vendor’s distribution

channel. Stakeholder Requirement

As a purchase manager, I need to achieve the lowest procurement costs.

Solution Requirements The system shall be able to manage vendor ratings and compare quotations from multiple vendors to suggest best vendors.Actor Marketing ManagerPre-Condition Marketing manager has the demand projectionsScenario 1. Marketing manager based on the past sales and his experience will have a demand projection for the upcoming

period2. This information will then be passed on the purchase manager 3. Purchase manager in consultation with the supply chain manager and the finance team invokes the system4. The system in turn sends out emails to appropriate vendors asking for quotations

ID UC - 20Business Requirement To reduce the financial burden the organization would reduce in working capital requirementStakeholder Requirement

As a Finance Manager I need to monitor the cash flows of three divisions namely Clinic, Pharmacy and EMR (electronic medical Repository) on a monthly basis

Solution Requirements The system shall be able to document and summarize transactions for each department, highlight critical areas for further

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investigation.Actor Marketing ManagerPre-Condition Marketing manager has to pass on the aggregated bills to the finance managerScenario 1. The bills are received from the distributors.

2. These bills are verified

3. After verification by the purchase manager these bills are sent over to the finance department for release of funds

7. External Interfaces and their description

Name of the interface

Type (Input/output)

Responsible person Data exchanged and format of data

Frequency of interaction

Volume of data exchanged

Suppliers Output Supply Chain Manager Monthly Forecast/ .dat Month 10 MBSuppliers Input purchase manager Inventory / .dat Weekly 2 MBMarket Researcher Input Marketing Manager Customer Analysis/ .dat Yearly 10 MBMarket Researcher Input Marketing Manager Competition Analysis/ .dat Yearly 10 MB

8. Nonfunctional Requirements(for all the use cases)

Requirements PrioritizationUsecase

IDDescription Priority of the Requirement

(Critical, High, Medium, Low)Source of the requirement Person responsible for the

requirement from client side

UC – 0 Access permissions Medium Marketing Manager System Administrator

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Usecase ID

Description Priority of the Requirement (Critical, High, Medium, Low)

Source of the requirement Person responsible for the requirement from client side

UC – 1 Access permissions Medium Marketing Manager System Administrator

UC – 1 Level of Security High Marketing Manager CIO

UC – 3 Level of Security High Marketing Manager CIO

UC – 3 Speed of performance Medium Marketing Manager CIO

UC – 5 Back-up and recovery High Finanace Manager CIO

UC – 5 Availability Low Finance Manager CIO

UC – 6 Back-up and recovery High Finanace Manager CIO

UC – 6 Level of Security High Finanace Manager CIO

UC – 7 Maintainablility High CIO System Support

UC – 9 Access permissions High Purchase Manager System Administrator

UC - 11 Access permissions Medium Supply Chain Manager System Administrator

9. Acronyms and Definitions

Acronym / Terms Definitions

CIO Chief Information Officer

SEC Social Economic Classification

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EMR Electronic Medical Repository

UI User Interface

10. References

Document ID

Document Name Document Location

N/A

N/A

N/A

N/A

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