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ARMAND V. FEIGENBAUM (1922 Present)

Kerron Rekha

Jonathan Narinesingh

Ramesh Basdeo

Leslie Samai

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TOTAL QUALITY CONTROL

An effective system for coordinating the quality maintenance and quality

improvement efforts of the various groups in an organization so as to enable

production at the most economical level which allow for full customer satisfaction.

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ACCOMPLISHMENT Two books on Total Quality Control in 1948 and 1983

Bachelors degree from Union College

Masters degree and Ph.D. from MIT

Director of Manufacturing Operations and Quality Control at G.E. (1958 1968)

President of G.E.

President of American Society for Quality Control

Currently President and CEO of General Systems Company

Earned the Edward Deming Medal & Lancaster Award

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FEIGENBAUMS IDEAS

Quality must encompass all phases in manufacturing of a

product:

Design Manufacturing

Quality checks

Sales

After-sales services

Customer satisfaction after delivery of product

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FEIGENBAUMS IDEAS

Feigenbaums idea of modern QC was management-

based.

Recommendations:

Increase operator efficiency by educating them on

quality

Increase quality awareness throughout organization

Involve entire organization in every quality initiative

undertaken

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FEIGENBAUMS IDEAS

Recommendations (contd):

Provide a channel for knowledge integration and

communication

Encourage employee participation in organizational quality

control initiative

Continuous improvement of modern quality control

initiative7

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MODERN TQM

1. Quality control must be a company-wide process

2. Quality is defined by the customer

3. Quality and cost is a sum, not a difference

4. Quality requires both individual and team enthusiasm

5. Quality is way of managing

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MODERN TQM

6. Quality and innovation are interdependent

7. Quality is an ethic

8. Enhanced quality demands continuous improvement

9. Quality is the most cost-effective route to productivity

10. Quality is implemented with a total system connected

with customers and suppliers

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CONTROL CHART

10

Sample Thickness Range

1 35.6 4

2 33.8 5

3 34.4 6

4 35 3

5 35.6 6

6 33.4 5

7 33 3

8 34.4 6

9 36 5

10 34 3

11 35 4

12 35.6 4

13 33.4 5

14 35.2 3

15 36.8 5

16 35.2 5

17 33.2 3

18 36.4 519 34.2 5

20 36 4

21 35.8 4

22 32.6 5

23 37 4

24 34.8 3

25 34.6 4

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CONTROL CHART

11

CL, 34.840

UCL, 37.355

LCL, 32.325

29

30

31

32

33

34

35

36

37

38

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25

AverageThickness(mm),X-bar

Sample #

CL 34.840

UCL 37.355

LCL 32.325

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CONTROL CHART

12

CLR 4.360

UCLR 7.000

LCLR 2.000

CL, 4.360

UCL, 7.000

LCL, 2.000

0

1

2

3

4

5

6

7

8

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25

R

ange

Sample #

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