Grosvenor Travel Summer Newsletter 2013

WelcomeSo here it is at last, the glorious British Summer! Not only are we enjoying some glorious sunshine at last, there is also

sporting success to revel in. Amazing performances from Andy Murray (Tennis), the British Lions (Rugby), Chris Froome (Cycling), Justin Rose (Golf) and the England Cricket Team - keep them coming.

London is as busy as ever, both as a place to do serious business and to visit for pleasure. As a Company we have worked hard over many years to secure competitive rates at a range of London hotels. We have various Agency owned deals in place. For certain Corporates, where sufficient room night volume exists, we are also able to negotiate bespoke deals. Please do ask you Account Director if you need any help in this area.

BA has recently taken delivery of both their first 787 Dreamliner and A380, signalling exciting times ahead. Rather like London Buses, you wait forever and then two come along at once!

We have just formed a new Partnership with Blue Insurances, featured in the Newsletter. Blue will be able help and guide you if you have any Travel Insurance needs and a link is now featured http://www.blueinsurance.ie/retail-chains/Grosvenor/ on our Website. For further information, please ask your Account Director.

Why not try and win something for yourself during the Summer? We have several competitions featured in the Newsletter and I would encourage you to enter, as the chances of winning really are very reasonable.

Whether you are going away or staying in the new tropical Britain, wishing you a very happy and well deserved Summer Holiday.

Richard Turpin – Sales Director

Virgin Atlantic Little Red Virgin Atlantic Little Red is Virgin Atlantic's fabulous new UK domestic service, with four daily flights between London and Manchester, three between London and Aberdeen and six daily flights between London and Edinburgh.

It's a one class service where the emphasis is on getting you to where your need to go quickly and in style. The comfy seats and delicious snacks and drinks make Virgin Atlantic Little Red a really refreshing way to travel between London and some of the UK's favourite cities.

Key features of Virgin Atlantic Little Red

• FlyincomfortandstyleontheAirbusA320aircraft

• FlightsarriveanddepartfromLondonHeathrowTerminal1

• FourflightsdailybetweenLondonandManchesterAirportTerminal2

• SixflightsdailybetweenLondonandEdinburghInternationalAirport

• ThreeflightsdailybetweenLondonandAberdeenInternationalAirport

• Reclineandrelaxoncomfortableleatherseats

• Delicioushotbreakfastrollswithtea,coffeeandjuiceservedonflightsdepartingbefore9:00am

• Onflightsdepartingafter9:00amTyrell'splanecrispsorcookiesareservedandafullbarserviceisavailable

• Prioritycheckin,priorityboardingandloungefacilitiesatdomesticairportterminalsforFlyingClubGoldmembersand Virgin Atlantic longhaul Upper Class passengers

• AcomplimentarychauffeurdrivencarserviceisavailabletoandfromManchester,AberdeenandEdinburghairports for longhaul Upper Class passengers connecting to London Heathrow with selected fares

• TransferbusfromtheLittleRedaircrafttoVirginAtlanticlonghaulflightsatLondonHeathrowTerminal3

• 23kgCheckedinluggageallowance.

• VirginAtlanticPremiumEconomypassengersconnectingtoaVirginAtlanticlonghaulflightcanbringanextrabagofupto23kg.

• VirginAtlanticUpperClasspassengerscanbringthreebagsofupto32kg.FlyingClubGoldpassengerscanbringanextrabagofupto23kgnomatterwhatclasstheyareflyinginlonghaul.

VirginAtlanticLittleRedflightsareavailabletobooknow.PleasecontactyourGrosvenorTravelAccountDirectormanagement@grosvenortm.co.uk for further information on all Virgin Atlantic services and products.

Competition TimeForyourchancetowinourSummerstarprize,2returnflightsonLittleRedtoEdinburgh,courtesyof VirginAtlantic*anda2nightstayatTheGlasshouse,Edinburgh,pleaseanswerthe2followingquestions:

1) How many time a day does Virgin Atlantic Little Red fly between London and Edinburgh?

2) What anniversary does The Glasshouse mark this year?

(Pleaseseepage2forTheGlasshouse,Edinburgh,feature)

Pleasesendyouranswerstocompetition@grosvenortm.co.ukby30thSeptember2013.Good Luck!

*Terms and conditions apply please contact [email protected] for further details

• C O n n E C T I O n •

Grosvenor Travel Management - 46 Gillingham St, London SW1V 1HUTel +44 20 7233 9494 • Fax +44 20 7233 9495 • Email: [email protected] • Website: www.grosvenortm.co.uk

Airlines

Competition TimeForyourchancetowin2ticketstoseeAChorusLine*,attheLondonPalladium,pleaseanswer the following question correctly.

What routes will you find the new Boeing 777-300?

[email protected],by30thSeptember2013, Good Luck!*Terms and conditions apply, please contact your Account Director for further details

‘The Glasshouse, recently launched under Autograph Hotels by Marriott, is housed behindthe150yearoldfaçadeoftheLadyGlenorchy Church in Edinburgh, guests enter through the doors of this grand old lady into a contemporaryhotelfloodedwithnaturallight.Thehotel’s65roomsandsuiteshaveafeelingof both privacy and space and many have a private terrace or lead onto the hotel’s two acre roof garden overlooking Calton Hill. Located in the heart of Scotland’s capital city the hotel is just five minutes from Princes Street and Waverley Train Station.

Marking its ten year anniversary since opening, The Glasshouse revealed its fresh artisticinteriorsinJuly2013,whichincludedtransformation of all its bedrooms and public spaces, including The Snug lounge and bar, TheObservatoryandrooftopgarden,alllinkedwith a subtle arts and theatrical theme.

In addition, the lobby now features a large bespoke canvas of the famous Capital’s skyline by Edinburgh-based artist Claire Heminsley, and the mezzanine area will open as an exclusive art gallery showcasing some of Scotland’s finest contemporary artists.

More choice. More comfort. International travel. As American Airlines® continues to focus on providing a world-class travel experience for their customers, they are excited to introduce their new Boeing 777-300ER aircraft. This state-of-the-art plane is now operating on select flights from London Heathrow to Dallas/Fort Worth, New York JFK and Los Angeles.

Customers travelling in First and Business Class will experience new features, such as:

• First Class offers the enhanced version of the popular Flagship® suite. Seats transform intofullylie-flat,6'8"bedswithdrop-downarmrests for easier access and more sleeping space.

• For a personal touch, American is proud to be the first U.S. carrier to offer a turn-down service for First Class customers.

• Business Class also offers aisle access at every seat.

• All premium class customers will enjoy Bose® QuietComfort®15AcousticnoiseCancelling®headsetsforusein-flight.

• A walk-up bar is fully stocked with snacks and refreshments and assorted sweets – another first for a U.S. carrier!

This wide-body aircraft offers more comfort and connectivity throughout, and three classes of service along with features such as:

• Unique mood lighting and a dramatic archway for a feeling of spaciousness.

• Main Cabin Extra seats in the front portion of the Main Cabin offering more legroom, as well as priority boarding.

• New seating in the remainder of the Main Cabin has a higher recline pivot and cradling-motion seat bottom that provides more knee room and comfort.

• InflightWi-Fi.

• Powerportsateveryseat–both110-voltACpoweroutletsandUSBjacks.

• More entertainment options.

For further information on American Airlines products and services, please contact your Account Director [email protected]

First Class turndown, Boeing 777-300ER

Business Class, Boeing 777-300ER

Walk-up bar, Boeing 777-300ER



Airlines

Competition TimeFor your chance to win Afternoon tea for two at Fortnum & Mason, courtesy of the Lufthansa Group, please answer the following question correctly:

Name the 4 award winning airlines in the Lufthansa Group?

[email protected],by30thSpetember2013, Good Luck!

Lufthansa Group – Europe’s leading airline groupThe Lufthansa Group airlines include Lufthansa, Austrian Airlines, Brussels Airlines and SWISS. The airline group is dedicated to quality and innovation, safety and reliability.

TheairlinesintheLufthansaGroupannuallywelcomemorethan100millionpassengersonboardtheirflights,makingitEurope'sleadingairlinegroup.Inaddition,themulti-hubstrategyoffersthemmaximumtravelflexibility.OperatingthroughtheFrankfurt,Munich,Vienna,BrusselsandZurichhubs,Lufthansa,AustrianAirlines,BrusselsAirlines,andSWISSjointlyserve250destinationsinover100countries.

The increasing harmonisation of products and processes gives passengers considerable added value by enabling seamless travelling, meeting all their requirements for their trips around the globe.

Take advantage of the group’s superior product and expertise. Here are some key features:

• Huge global network

• Well timed connections

• Fully inclusive fares with full service airlines

• Harmonised and generous free baggage allowance

• Complimentary meals, refreshments and bar service

• Combinable fares across the group to give competitive availability and prices

• EasyandfasttransfersviaBrussels,Frankfurt,Munich,ViennaandZurich

• Miles&More,Europe’slargestawardwinningfrequentflyer programme

• Lufthansa oil&energyclub for employees of oil & energy companiesofferingfreeSilverfrequentflyerstatus

• Star Alliance Company Plus, a corporate travel incentive programme for small and medium sized businesses

• MediaOnboard,aspecialistairlineserviceforpassengerstravellingwiththeir professional equipment, reducing excess baggage costs

Receive more benefits with Etihad’s Loyalty ProgrammesEtihad has two key loyalty programmes that are relevant to all corporate travellers, especially if you want to receive outstanding benefits. Etihad Guest is a programme for all Etihad travellers and BusinessConnect is a programme that is specially designed for companies.Award-winning Etihad GuestEtihadGuestistheawardwinningloyaltyprogrammeforfrequentflyers.BenefitsincludetheoptiontoredeemmilesonflightswithnoblackoutperiodsorattheRewardShop.EtihadGuestSilverandGoldmembersalsoenjoy additional benefits such as access to our lounges, even when travelling in Coral Economy. For current promotions please visit www.etihadbusinessconnect.comIntroducing Etihad BusinessConnect.Free flights and more for your business.Etihad BusinessConnect, the loyalty programme for businesses, links your employees’ Etihad Guest accounts to an extremely generous company scheme. So while they’re racking up points for themselves, they’re also amassing themforyourcompany,earningevenmorefreeflightsandseatupgrades.Tobeeligible,thecompanymusthavebetween2and50businesstravellersandnotalreadyhaveacorporatecontracteddealwithEtihadAirways.

For information on how Etihad's loyalty programmes can work for you, please contact your Grosvenor Travel Management Account Director, [email protected]

Competition TimeFor your chance to win a pair of stand tickets to see the Harlequins at Twickenham next season, please answer the following question correctly.

What is the name of Etihad's loyalty programme for businesses?

Pleasesendyouranswertocompetition@grosvenortm.co.ukby30thSeptember2013, Good Luck!



Airlines

Competition TimeForyourchancetowin£75HouseofFrasergiftcardcourtesyofUnited,pleaseanswerthefollowingquestion:

Name one of the services United now provides on every flight departing from the UK.

[email protected],by30thSeptember2013, Good Luck!

180°flatbed-seatsandAVOD nowoneveryflightfromtheUKTravelling in United BusinessFirst® allows your customers to arrive more refreshed

• Luxurious180°flat-bedseatsprovidingupto6’6”ofsleepingspace

• Audio/VideoonDemand(AVOD)entertainmentsystemswitha15.4-inchvideoscreen

• Gourmet menus complemented by award-winning wines and champagnes

• Inflightcomfortsincludinghottowelservice,noise-reducingheadsets,newamenitykitsfeaturingphilosophy-brand skincare products, and duvet style blankets

• OnthegroundtravellerscantakeadvantageofexclusivePremierAccesscheck-inandaccesstoUnitedlounges worldwide

United,providingtheworld'slargestfleetofflatbedequippedaircraft,offersfrequentflightsfromLondonHeathrow to its hubs at Chicago, Houston, Los Angeles, New York/Newark Liberty, San Francisco and Washington Dulles, with connections to over 300 destinations across the Americas. Also with services from Birmingham, Manchester, Edinburgh, Glasgow and Belfast to New York/Newark, and from Manchester to Washington Dulles.

Boeing 787 Dreamliner British Airways is delighted to welcome the first of their new aircraft, the Boeing 787 Dreamliner,totheirfleet.Thearrivalofnewaircraftisthekeycomponentoftheir£5billioninvestment in products and services.

Onceonboardpassengerswilldiscoverastylishyetunderstatedenvironment,featuringsmooth ride technology for a calmer journey. Whichever cabin chosen to travel in, one will be able to take advantage of much larger windows, giving views of the horizon no matter where seated. The 787 is also quieter, lighter and more fuel efficient than current aircraft, helping BA to minimise their impact on the environment as well as providing customers with a more pleasurable travel experience.

Chengdu From22SeptemberBritishAirwayswillbeoperatingtoChengdu,withthreeflightsaweekfrom London Heathrow to Chengdu Shuangliu International Airport. These new services to theSichuancapitalwillcomplementtheirexistingdailyflightstoBeijingandShanghai.

Competition TimeForyourchancetowinaWaitroseDuchyOriginalsHampercourtesyofAirCanada,pleaseanswerthefollowingquestioncorrectly:

How many times a week is Air Canada rouge now flying to Toronto from Edinburgh?


Air Canada rougeAir Canada rouge is the stylishly affordable new leisure airline from Air Canada. On 3rd July 2013, the new airline commenced its summer service from Edinburgh to Toronto with three flights per week up to 18 October 2013.

Passengers not only benefit from a non-stop service between the Scottish capital and Canada’s largest city, but also from smooth connections to destinations throughout Air Canada’s extensive global network departing daily from Toronto Pearson International Airport.

ThenewleisurecarrierfleetwillinitiallybecomprisedoftwoBoeing767-300ERaircraftoperatingtransatlanticflightsinatwo-cabinconfigurationofferingaselectionofrougeseatsandPremiumrougeseats,withadditionalseatingcomfortand35”seatpitch.

Thebaggageallowancewillbeagenerous1pieceat23KGandcomplimentarymealsandbeverageswillbeserved on board.



Airlines

Café Royal Hotel, LondonThe contemporary and luxurious Café Royal Hotel is located in the heart of London, on Regent Street. After4yearsofnotjustasimplerenovation,buta complete overhaul that was freshly completed inDecember2012,CaféRoyalcombinesasenseofheritagewiththe21stCentury.ArchitectDavid Chipperfield most sensitively restored the property’slistedinteriors,datingfromthe1860’sand1930’s,andaddedcontemporarydesignstocreate a visually stunning hotel to guests’ greatest satisfaction.

The Marker Hotel, DublinLocated on Grand Canal Square, The Marker is Dublin’s newest, luxury design hotel, which opened it'sdoorsinApril2013.Ideallysituatedrightattheheart of the city’s most vibrant new business and cultural quarter. The hotel’s architecture draws on the n ature of the Irish landscape, combined with a sleek, urban aesthetic look. This unique style is carried right from the impressive ground floorcocktailbarandbrasserie,throughtotheexceptional geometric layouts of the bedrooms and suites, and onto the rooftop garden. From there, one can enjoy breath-taking views on the cityscape, as well as the natural beauty of the surrounding mountains and the sea – a real treat for the senses.

Hotel d’Angleterre, CopenhagenBackinbusinesssinceMay2013,Hoteld'Angleterre elegantly boasts elements of its original legacydatingbacktothe1870’s,whileofferingthelatest tailor-made services and technology to its guests. The property is ideally located on Kongens Nytorv Square, in the heart of Copenhagen, and conveniently connected to the famous Strøget pedestrian shopping street. The hotel features newly-designed rooms and suites. The stunning Royal Suite, with up to three bedrooms, features a grand balcony, a cozy fireplace, and an exquisite private dining room ensuring that nothing goes amiss.

150YearsExcelsiorHotelErnst,CologneTimeless elegance and tradition characterise the Excelsior Hotel Ernst, which has been welcoming guests from all over the world since 1863.

For150yearsCologne´sfirstandfinestluxuryhotelhasunitedtraditionandinnovationinauniquesymbiosis.Astheonlymemberofthe“LeadingHotelsoftheWorld”inCologne,thephilosophyoftheExcelsiorHotelErnst“Yourindividualityisourexcellence”isliveddailybyitsguests and employees.

Located right in the center of the city and close to the exhibition ground, the Excelsior HotelErnstistheperfectplaceforbothleisureandbusinesstravelers.13elegantfunctionroomsprovidetheperfectvenueforeventsinthehistoricambienceofCologne´sGrandHotel.nobelmaterialsandvaluableantiquesgiveeachofthe142roomsandsuitesitsowncharacter and individual charm.

At the restaurant taku, awarded with one Michelin star, guests experience authentic East Asian culinarydelights,whileinnovativeFrenchcuisinewithlocalinfluencesisservedatthemultipleaward-winning gourmet restaurant Hanse Stube.

Competition TimeForyourchancetowina2nightstayinaSuperiorRoomattheExcelsiorHotelErnst,includingtheFullExcelsiorBreakfastBuffet,pleaseanswerthefollowingquestion:

Which birthday does the Excelsior Hotel Ernst celebrate this year?




Airlines

The Rubens at the PalaceThe Rubens at the Palace is the majestic 4-star luxury hotel that gives you the best of both worlds. On the one hand, it recalls the magnificence and splendour of a bygone age; on the other, it gives you the latest in modern comforts and technology.

Fantastically located between Victoria station and Buckingham Palace, The Rubens Hotel is Grosvenor Travel Management's preferred partner in the Victoria area. As part of their commitment to Grosvenor Travel's Guests the hotel provides a fantastic array of added value.

Exclusive benefits for Grosvenor Travel Guests at the Rubens Hotel:

• Complimentary drink every evening

• Complimentary full English breakfast each morning.

• Complimentary newspaper delivered each morning to the room

• Complimentary early check-in upon availability

• Complimentary Still and Sparkling water

• Complimentary internet access

• Free entry to nearby health club with Swimming pool, Sauna, Steam Room, Gym

• Rate can be used by all employees, subsidiaries, guests and family when quoting ‘Grosvenor Travel ’

• Dedicated Account Manager

• Complimentary upgrade subject to availability and by arrangement

• Express checkout

• Spouse stays free

Hotel41There is a lot that is rather different about 41. Not just the name, but a whole new perspective on presenting five star luxury and service, and clearly it’s working... Named London’s Best Hotel for Business in the Condé Nast Traveller Business Travel Awards 2012

Hotel41isdelightedtoannouncethatearlierthismonthitwon‘HoteloftheYear’ (Group) at the Cateys award ceremony held at The Grosvenor House Hotel.TheseawardsareconsideredtobetheOscarsofthehospitalityindustry and are nominated, selected and awarded by industry peers.

Hotel41continuestomaintainitsstrongpresence,deliveringaveryhighstandard of service and excellence in hospitality.

Meet The Team: An interview with Malcolm Hendry, General Manager

WhatdoyouenjoymostaboutmanagingTheRubensandHotel41?

Many things but namely the distinct diversity between the two hotels. The 161 bedded 4 star deluxe Rubens Hotel compared to the small, boutique Hotel 41 and the different challenges associated with the properties.

WhatmakesTheRubensandHotel41differentinthewaysinwhichtheyaccommodate business travellers?

Our service culture and ethos make us ideal properties to stay in when doing business. We accommodate and anticipate all requests whenever possible, leaving business people completely free to concentrate on their work.

What is your favourite holiday destination?

South– East Asian Cities

Where would you most like to visit?

Australia

Competition TimeFor your chance to win a nights stay including breakfast, at the Rubens Hotel, please answer the following question:

Name 3 exclusive benefits to guests staying at The Rubens Hotel, when booked through Grosvenor Travel Management.


Grosvenor Travel Management's preferred partners in Victoria



Airlines

Connecting With.....

Ellena PriceThis issue we are connecting you with EllenaPricefromourSuttonOffice.Ellenahas been an integral part of our Grosvenor Teamfor11andahalfyears

Ellena always knew she wanted to work in travel, staying on in the sixth form to do a GNVQ in Leisure in Tourism and then furthering that with a year at college studying for, and passing, BA fares and ticketing. Ellena came to Grosvenor for an interview on recommendation.

What is your role at Grosvenor?IjoinedthecompanyinFebruary2002asaBusiness Travel Consultant.

What do you enjoy most about working at Grosvenor?I enjoy the variety of requests we receive, every day is different and I also enjoy the relationships we build with clients.

OfcourseImustalsomentionmyfantasticwork colleagues, who have become good friends over the years.

What is your favourite travel destination and why?My favourite travel destination so far has to be Vegas. I went there recently with my fiancé and had an amazing time.

The highlight of the holiday was a helicopter trip over the Grand Canyon followed by the Vegas strip. A truly memorable place with interesting and friendly people.

How will you be spending your free time this summer?No holidays for me this year unfortunately, so I guess a lot of time in the garden! My fiancé and I booked our wedding a few weeks ago so we are now saving for that and most of our free time will be spent arranging and getting everything organised.

Focal PointTravel Insurance for you and your company

Grosvenor Travel is pleased to announce we are now able to offer insurance for both corporate and leisure travellers in conjunction with Blue Insurances Ltd. Blue Insurances are leading the way with innovation in the travel industry with XML bookings, competitive rate and comprehensive cover.

The Grosvenor Travel leisure product offers a wide choice of cover under our Premier, Premier Plus and Backpacker policies. The cover includes cancellation, medical expenses, personal liability, baggage, free scheduled airline failure, third party supplier failure cover and much more. Cover is available for travel Worldwide and the policy also covers a wide range of pre-existing medical conditions.

The corporate policy offers cover for Directors and their Families and also includes cover for existing medicalconditions.CoverisonaWorldwidebasisandtripsofupto31daysareallowedwithexcellentpricing and benefits. For full details of the cover and benefits available, together with obtaining a quote, please visit our website at www.grosvenortm.co.uk or contact your Account Director at Grosvenor Travel [email protected]

Stay Connected: Remember to look out for our regular G Bulletins, providing invaluable up to the minute news and

information for you and your travellers. To subscribe to our G Bulletins please click here



Grosvenor Travel Summer Newsletter 2013

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Transcript of Grosvenor Travel Summer Newsletter 2013