Grosvenor Travel Sping Newsletter 2013

WelcomeHopefully, by the time you read this the sun will have come out of hiding and started warming us up a bit.

Although we are very proud of the service we provide to you, we are aware that our weakest link has been 24 hour service. After a thorough review and trials we have decided to do this differently, providing more staff at key times and more support in the event of a major incident. You will have received a new phone number 01908 00 9975 by G-bulletin already. All you need to do is store it in your smartphone for those “special” moments. Please be aware that it is for emergencies, and we urge you to call only if you need some action taken that cannot wait until regular office hours.

As we work so closely with you, we assume we know exactly how you feel about our work. Just to check on this we would really appreciate your taking a moment to follow the link below and post your frank comments and suggestions. If you would like us to contact you about any issues, please add your email or phone number. Of course, our Account Directors are always available to you.

Finally, we welcome some new blood to the stable in the shape of Jade who joins our City team. I hope you will enjoy the usual round-up of news and take a minute to enter one of the easy competitions with some great prizes to be won.

Wishing you a warm and sunny Spring.

Dominic Joyce - Managing Director

A new approach to travel with Air France at Paris-Charles de GaulleDepart from 16 airports across the UK, including London Heathrow, and discover Air France's brand new flagship boarding area at Paris-Charles de Gaulle, offering seamless connections to the world.

Equipped with the latest technologies, the spacious and luxurious new boarding area offers 6,000 sq. m. of boutiques, bars and restaurants plus 25,000 sq. m. dedicated to a comfortable boarding lounge.

With an investment of 580 million euros, Paris-Charles de Gaulle takes on a new dimension – offering shorter connection circuits, a smoother flight transfer experience plus the largest Air France Business Class lounge.

New Air France Business LoungeAt the heart of the boarding area, Air France welcomes Business Class passengers to its brand new lounge for some relaxation.

Dedicated to well-being, the largest Air France lounge embodies Air France’s ambition to offer its customers the very best in French art of living and technological innovations.

• Relaxandunwind:Clarinsoffersadedicatedserviceinthreespecially equipped cabins, with beauticians providing face and body treatments for complete relaxation.

• CelebratingFrenchgastronomy:enjoyahotorcoldsnack,orselect from a varied range of cuisine adapted to the time of day, at our buffet.

• Amomenttosavour:choosefromchampagne,winesfromthe Air France cellar, plus alcohol served on board, offered on a self-service basis.

Otherloungebenefitsinclude:

• DedicatedCustomerServiceareatohandleyourquestionsina personalised way

• Awideselectionofnewspapersandmagazinesviadigitaltablets

• SeparateVIParea

Alexandre de Juniac Chairman and CEO of Air France:

“In these times of transformation for our airline, we are reconfirming our ambition to offer our customers airport service which is among the best in the world. We are continuing to invest to guarantee all our passengers even more efficiency, fluidity and quality of service”. All information correct at 06.03.13 and subject to changes without prior notice.

For further information on all Air France products and services please contact your Account Director [email protected]

Competition TimeForyourchancetowinourSpringStarPrize:2returneconomyflightstoParis(courtesyofAirFrance)anda2nightstayinaSuperiorRoomatMandarinOriental,ParisHotel,pleaseanswerthefollowing2questionscorrectly:

1) How many UK airports can you travel from on Air France to Paris-Charles de Gaulle?

2) On what street is Mandarin Oriental Paris hotel located?

(Seepage2forMandarinOriental,Parisfeature)

Please send your answers to [email protected] by 31st May 2013, Good Luck!

• C O N N E C t I O N •

Grosvenor Travel Management - 46 Gillingham St, London SW1V 1HUTel +44 20 7233 9494 • Fax +44 20 7233 9495 • Email: [email protected] • Website: www.grosvenortm.co.uk

Airlines

http://www.grosvenortm.co.uk/feedback

Competition TimeForyourchancetowin£75CapitalBondShoppingVoucherscourtesyofAirCanada,pleaseanswerthefollowingquestion:

When will Air Canada rouge start to operate its seasonal services?


Luxury, Warmth & Style in ParisMandarin Oriental, Paris welcomes you in the very heart of the French capital. the beautifully designed and luxuriously appointed 99 rooms and 39 suites are among the most spacious in Paris and all include high-level soundproofing and state-of-the-art audio visual technology. the hotel is enviably situated on rue Saint-Honoré,(oneofthemostfashionablestreetsintheworld)onlystepsfromtheLouvre.

Award-winning chef and Culinary Director, thierry Marx offers unique and exquisite dining experiences at its two restaurants and its bar, from modern dining at Camélia to haute cuisine at two-Michelin-star gourmet restaurant Sur Mesure par thierry Marx.

Over their stay, guests are also welcome to enjoy a serene Spa and comprehensive fitness facilities including a 14 meter long twin-lane swimming pool and fully-equipped fitness centre opened 24 hours a day.

Mandarin Oriental, Paris was awarded “Best Business Hotel” by Wallpaper Magazine in 2011 and nominated in Condé Nast traveller’s Hot List 2012 in the “Best New Hotels of 2012” category.

Air Canada had another award winning year in 2012...….winningnumerousawardsbasedonannualreadershipsurveysconductedbyU.Stravelmagazines:

• ‘Best North American Airline for International travel’ and ‘Best North American Airline Inflight Experience’- Business traveler Magazine

• ‘Best North American Airline for Business Class Service’, ‘Best North American Airline for International travel’- Premier Magazine

In 2012, Air Canada was ranked the Best International Airline in North America in a worldwide survey of more than 18 million airline passengers conducted by independent research firm Skytrax.

Looking ahead to the summer schedule, Air Canada recently announced the launch of its new carrier ‘Air Canada rouge’.

From 1 July 2013, the new leisure carrier will offer services to some of the most popular destinations in Europe and the Caribbean.

Air Canada rouge flights will depart from Air Canada’s main hub at toronto Pearson International Airport to Edinburgh three times a week.

ThenewleisurecarrierfleetwillinitiallycompriseoftwoBoeing767-300ERaircraftoperatingtransatlantic flights in a two-cabin configuration. Complimentary meals and beverages will be served on the flights.



Airlines

Competition TimeForyourchancetowin£50JohnLewisvouchercourtesyofSwissInternationalAirLines,pleaseanswerthefollowingquestion:

When will Swiss International Airlines' new Singapore route commence?


Competition TimeForyourchancetowina£150LifestyleShoppingVouchercourtesyofQatarAirways,pleaseanswerthefollowingquestion:

Name the 4 celebrity chefs working with Qatar Airways on their Premium Cabin menus.


Experiencethe5-starServiceofQatarAirwaysAtQatarAirways,hospitalityisn’tonlyaboutrespondingtoyourneeds,butanticipatingthecomfortsandservices that make the difference between a good flight and a great one.

Luxury in the Sky

Whetheryouneedanofficeintheskyortorelaxinyourownprivatesanctuary,QatarAirwaysoffersyouthespace you need. Your seat provides you with the opportunity to carry out your business discreetly so you can focus on the task in hand

• Laptop power outlets

• USB plug

• Personal telephone

• Access to live news coverage and newspapers from around the world.

taking time out from work is not a problem in Business Class. there are over 1000 entertainment options to choose from.

• Selectfromtheverylatestmovies,TV,andgames

• Indulge your passion for music by creating your own audio playlist with your personal jukebox.

• Keepwellrestedduringyourflight.QatarAirwaysgoesbeyondBusinessClasswithfullyflatbedsonboardtheir Boeing 777s. Generous legroom allows you to stretch comfortably and the built-in massager helps you relax.

New Swiss International Air Lines route to SingaporeSwiss International Air Lines are pleased to announce that they will be adding Singapore to their worldwide network as of 12 May 2013. SWISS will operate the new route with an Airbus A340-300 aircraft, which offers 219 seats and a 3-class configuration.

SingaporewillbeSWISS’eighthAsiandestination.Thenewservicewillconnectfromalltheirdeparturepoints:Dublin,Birmingham, Heathrow, London City and Manchester. With over 20 flights every weekday from the UK and Ireland to Zurich, as well two brand new lounges at Zurich Airport, flying long-haul is more seamless than ever before.

Seats are now available to book

For further information regarding any SWISS route or product, please contact your Account Director at Grosvenor travel Management [email protected]

Culinary Ambassadors

WhenQatarAirwayssetouttodevelopmenusfortheiraircrafts,theylookednofurtherthantoday’sleadinginternationalchefs,eachamasteroftheirlocalcuisine.Together,NobuMatsuhisa,TomAikens,RamziChoueiriandVineetBhatiaspentmonthsadaptingandtestingtheirspecialtiesforQatarAirways’passengers, taking into account not only flavours and spices, but how the taste buds are altered at 30,000 feet, and what types of food are most suited to long-haul flights. First and Business Class passengers will enjoy individual service and dining at their convenience.

London Heathrow Premium Lounge

QatarAirwaysoffera5-starexperiencelongbeforeyouboardyourflight.ThePremiumLoungeatLondonHeathrowchangesyourexperienceoftravel,completely. With dining experiences to suit your mood, a fully equipped business centre to keep you connected and superior hotel–style features to keep you revived before a long-haul flight.

BusinessClasspassengersenjoyaccesstothePremiumTerminalinDoha,theworld’sonlypassengerterminaldedicatedexclusivelytoQatarAirways.

QatarAirwaysareproudtoberecognisedastheWorld’sBestAirlinetwoyearsinarow(SkytraxGlobalSurvey2011&2012).ForfurtherinformationonQatarAirways routes and products please contact your Account Director at Grosvenor travel, [email protected]



Airlines

Competition TimeForyourchancetowinaHarrodsBromptonCollectionHampercourtesyofUnited,pleaseanswerthefollowingquestion:

What is United's product called that offers up to 6" of extra legroom in the Economy cabin called?


Competition TimeForyouchancetowinaluxuryboxofNeuhauschocolatescourtesyofBrusselsAirlines,pleaseanswerthefollowingquestion:

What is the length of the new fully flat bed onboard all the Brussels Airlines intercontinental fleet?


Brussels Airlines expands its African network and frequencies BrusselsAirlinesisimprovingitsAfricanflightofferbyincreasingfrequenciestoseveraldestinations:

• Freetown from 2 weekly to 4 weekly

• Dakar daily instead of 4 weekly during the summer season

• Cotonou and Conakry both from 2 weekly to 3 weekly

And thanks to partner airline Korongo Airlines, smooth connections are also possible between Lubumbashi and Mbuji-Mayi.

For further information regarding these routes, please contact your Account Director at Grosvenor travel Management. [email protected]

Brussels Airlines’ award winning new long-haul product*

A new experience awaits you onboard all Brussels Airlines long-haul flights in 2013.

their entire intercontinental fleet has now been refurbished, providing you with superior comfort, making sure you’ll arrive relaxed at your destination. Sleep comfortably in the new Business Class in your personal fully flat bed, or enjoy our huge selection of the latest movies on one of the largest individual touch screens in Business and Economy Class.

• 1.98 m fully flat bed with adjustable foot, leg and armrests

• Power seat with massage function and lumbar adjustment

• Individual LED reading light and an individual LCD screen with a range of movies

• Laptop connection and personal storage space

• 2 pieces of baggage max. 32kgs each PLUS 2 pieces of cabin luggage max. 16kg combined.

*the new long haul product introduced by Brussels Airlines this year on routes to Africa and New York, has received an important award. During the Apex Expo, the international trade fair, organised in the US every year, top professionals from the aviation industry and specialised press awarded Brussels Airlines with the prestigious Avion award for the 'Best Single Achievement in the Passenger Experience'.

United’s Economy Plus®

United’s Economy Plus® offers confortable seating with up to six inches more legroom than standard Economy.

Customers with Elite status in the MileagePlus program receive complimentary EconomyPlusseating(subjecttoavailability)

PlusyougetallthebenefitsofstandardEconomytoo:

• Complimentary meals and soft drinks

• Personal video screen with complimentary headsets

• A variety of entertainment options including audio selection, television programming and movie selections

• Multi-adjustable winged headrests



Airlines

t5 for SydneyAs you may know British Airways is reconfirming its commitment to its London to Sydney route with the introduction of its newest aircraft and latest products for the Summer 2013 schedule.

From 31 March 2013 British Airways flights between London Heathrow, Singapore and Sydney have moved from London Heathrow’s terminal 3to the airline’s award-winning home in terminal 5.

In 2012 Skytrax named London Heathrow terminal 5 as the world’s best airport terminal. Arriving and departing from terminal 5 allows customers to have even faster and smoother onward connections

with easy access to British Airways’ extensive European and worldwide network. terminal 5 features six state-of-the-artBritishAirwayslounges,includingtheConcordeRoomforFirstcustomers,theFirstandClubWorldGallerieslounges as well as the Arrivals Lounge. the terminal has over 100 retail and dining options, including Gordon Ramsey’sPlaneFoodandfamousbrandssuchasPaulSmith,Harrods,Tiffany&CoandMulberry

British Airways New routesNew flights are now in operation from London Heathrow to Palma, and from London Gatwick to Lanzarote and tenerife

A weekend service between London Heathrow and Ibiza starts from 27 April.

NewRoutestoincludeBasrainIraqQatarAirwaysoperates45flightsaweekfromLondonandManchestertoover120destinations,includingdailyflights to Perth via Doha plus destinations in Iraq including Najaf, Baghdad and Erbil.

ThisyearwillseeQatarAirwaysintroduceseveralnewdestinationsincludingPhnomPenh(Cambodia,nowinoperation),Chicago(USA,April10),Salalah(Oman,May22),Basra(Iraq,June3),Sulaymaniyah(Iraq,August20)andChengdu(China,datetobeconfirmed).Theairlinenowhasafleetofover120aircraft.

HamadInternationalAirport(HIA)Opening this year, ambitious and progressive, the New Hamad International Airport will transform the travelling experience. It will offer world-class travel efficiency and the highest possible standards of passenger care. After its ultimate development in 2015 and at its peak, HIA will be able to handle 50 million passengers, two million tonnes of cargo, and 320,000 flights per year. the check-in and duty-free shopping areas will be 12 times larger than those at the current airport. the energy-efficient main terminal will incorporate solar-resistant coatings, overhangs to create shade, carbon dioxide sensors, and daylight and occupancy monitors.

London Heathrow - St. John’sAir Canada is pleased to announce that London Heathrow - St. John’s seasonal service will begin on April 26, 2013.

News in brief

London Heathrow to Houston, George Bush International Airport – Now flying 3 x Daily



Airlines

Connecting With.....

Jade Searsthis issue we are connecting you with our newest fledgling Jade Sears. Jade works with Simon and his team in our City office.

Jade has always wanted to work in the travel industry and when she left school she studied travel and tourism at college for 3 years. Initially Jade intended to aim for a career in cabin crew but the college course opened her eyes to other areas of the business, which became more appealing as she continued her studies. Jade's first job was a temporary position at thomson Airways as a Pre Flight Agent and then just as she came to the end of her time at thomson, she contacted Grosvenor, and in her own words “I was lucky enough to get a position.”

We asked Jade our usual selection of questions:

What is your role at Grosvenor? I joined Grosvenor in September 2012 as a trainee Business travel Consultant.

What do you enjoy most about working at Grosvenor? I am enjoying the whole experience of learning the business including discovering new and exciting destinations! I also enjoy building up a good rapport with our customers but most of all it’s my colleagues that make the job for me.

What do you do in your spare time? Spend time with my family and friends doing all the usual stuff a 21 year old does!

What is your most favourite travel destination and why? So far Florida is top of the list. I loved the theme parks.

Where would you most like to visit? Somewhere in the Caribbean as I’ve never been there before.

Focal Point

Winter 2012 Prize winners

Can do. No problem. As you know this is the motto we abide by here at Grosvenor travel Management. Our dedicated team of travel professionals do their utmost to ensure the highest level of service is provided to you during office hours.

Outside of our normal office hours we offer an emergency service. Following a recent and comprehensive review of experiences, we have now altered the way this service is set up and run to improve service levels during these situations for you.

the new team is set up around peaks and troughs of activity to reduce call waiting times for you. Constant monitoring of these activity levels with the capability to increase staff levels if required, is a new procedure now in place.

A further key change to this service is that we will now undertake active management of live bookings during major incidents, and as a result will be able to advise and suggest alternatives for travellers should the need arise.

the new emergency service number is 01908 00 9975 and should you have any further queries regarding this, please contact your Account Director [email protected]

And the lucky winners are...... Congratulations to the following lucky prizewinners from our lastissue:

Amazon Kindle Fire courtesy of CityJet and London City Airport:KarenSwaynefromHearst,Features&HealthEditor Prima

£100M&SvoucherscourtesyofAustrianAirlines: Cathy Hawks from Apple Corps

Fortnum&MasonVouchercourtesyofUnited: Hannah Freeman, Cambridge Associates

PairofEurostarTickets:GemmaRussell,BrooklynBrothers

OneNightstayinclBreakfastatDolphinHouse,courtesyofDolphinHouseHotel: Stephanie Burridge, CCAlpha

TeafortwoattheHalkincourtesyofTheHalkinbyComo:AstridVietor,Silverlake

TeafortwoattheMetropolitancourtesyofTheMetropolitanbyComo:ElaineJacobs,Berendsen

Enter our competitions to see your name here next issue!

Stay Connected:RemembertolookoutforourregularGBulletins providing invaluable up to the minute news and

information for you and your travellers.



Grosvenor Travel Sping Newsletter 2013

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