GridWorks SOS
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GRIDWORKS™ “SERVICE OPERATIONS SUPPORT” (SOS) SYSTEM The Culture of IT
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Discover the advantages of Presilient Worldwide's GridWorks Service Operations Support (SOS) system
Transcript of GridWorks SOS
GRIDWORKS™ “SERVICE OPERATIONS SUPPORT” (SOS) SYSTEM
The Culture of IT
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Service Operations Support (SOS) System
• Integrated IT Operations Toolset– Enables remote delivery of IT
Managed Services
• GridWorks collects data from existing IT Infrastructure
– Network, Servers, Applications, Storage and Backup
• GridWorks facilitates all interactions with Presilient
– Request administrative services– See health and performance
information– Receive alerts, reports and status
updates– Track configuration information– Check service statistics– Manage 3rd-party maintenance
activities
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Your GridWorks Advantage
Integrates intellectual property with industry leading tools and proven operational processes to deliver real value!
– Optimized tool configurations based on years of experience
– Integrates them together as a common platform to share data
– Interrelates the data to transform it into useful information
– Applies process rules to correlate that information to your business needs and goals
– Provides a framework to generate consistent actions and results based on those rules
– Wraps the platform in a multi-tenant security module so it’s affordable
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Comprehensive Framework
INFORMATION PROCESS MODULES FUNCTIONS
Know
ledg
e D
atab
ase
Data is the foundation to all functions…
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Comprehensive Framework
…Modules provide the required ITIL functionality…
Incident/Problem ManagementNotifications
Patch ManagementAsset ManagementAccess Management
Service RequestsInfrastructure Health & PerformanceService Statistics
Performance ReportingSystem Optimization
Event Detection & CategorizationEvent Filtering & Correlation
Time AccountingBilling RulesInvoicing Feeds
Data Archive ManagementContract ManagementSupplier Management
Customer Portal
Call Handling
Configuration
Reporting
Monitoring
Billing
IT Operations
INFORMATION PROCESS MODULES FUNCTIONS
Know
ledg
e D
atab
ase
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Comprehensive Framework
Incident/Problem ManagementNotifications
Patch ManagementAsset ManagementAccess Management
Service RequestsInfrastructure Health & PerformanceService Statistics
Performance ReportingSystem Optimization
Event Detection & CategorizationEvent Filtering & Correlation
Time AccountingBilling RulesInvoicing Feeds
Data Archive ManagementContract ManagementSupplier Management
Customer Portal
Call Handling
Configuration
Reporting
Monitoring
Billing
IT Operations
…the Enterprise Data Bus creates a comprehensive Management Platform…
INFORMATION PROCESS MODULES FUNCTIONS
Know
ledg
e D
atab
ase
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Comprehensive Framework
Incident/Problem ManagementNotifications
Patch ManagementAsset ManagementAccess Management
Service RequestsInfrastructure Health & PerformanceService Statistics
Performance ReportingSystem Optimization
Event Detection & CategorizationEvent Filtering & Correlation
Time AccountingBilling RulesInvoicing Feeds
Data Archive ManagementContract ManagementSupplier Management
Customer Portal
Call Handling
Configuration
Reporting
Monitoring
Billing
IT Operations
…and the Rules Engine relates the information to YOUR business needs!
Busi
ness
Rul
es E
ngin
e
INFORMATION PROCESS MODULES FUNCTIONS
Know
ledg
e D
atab
ase
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Tools:Monitoring
• Event Detection & Filtering• Prioritization & Alerting
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Tools:Call Handling
• Incident Management• email Notifications• Technical Escalations• 3rd-Party Maintenance
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Tools:Customer Portal
• Health & Performance Statistics• Service Requests• Configuration Status• Health & Performance Statistics• Service Requests• Configuration Status
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Tools:Performance Reporting
• System Performance• On-line Dashboards• Scheduled Reports delivered by email
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Tools:Configuration Management
• Asset Management• Patch Management• License Summary• Maintenance Contracts
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GridWorks SOS
• The integrated tool set enables you to take full advantage of Presilient’s Managed Services
• GridWorks easily integrates with all
existing IT Infrastructure• GridWorks facilitates all IT needs
– Request administrative services– See health and performance
information– Receive alerts, reports and status updates– Track configuration information– Check service statistics– Manage 3rd-party maintenance activities
• GridWorks is included with EVERY Presilient Service Offering!
Customer PortalNetwork
Servers
Storage
Applications
Backup
Call Handling
Configuration
Reporting
Monitoring
IT Operations
IT S
tack
