Chris Monfredo Chris Johnson Jon Holton Greg Davis Scott Hambleton
Greg Scott Resume
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GREG SCOTT B.A. BUSINESS MANAGEMENT MISSION To increase your Return on Investment with my superior tech support, troubleshooting, and “Raving Fans” customer service skills, leveraging 10+ years of IT experience. SELECT ACCOMPLISHMENTS Top Performer – (Tier 1, 2, 3) production level consistently outperforms team members by 30%. Completed over 7,000 Remedy tickets with over a 97% SLA resolution rate. Instrumental in reducing ticketing queue from 900+ tickets down to 150 within 3 months. Greatly improved priorities and efficiencies as the ticketing manager, assuring team ticket counts around 75 were well below national average. Team Lead when supervisor was out. Go-to person for training / mentoring new personnel. Very successful in getting new co-workers quickly up to speed as evidenced by their escalating ticket closure rates. Piloted national Remedy auto-assign feature rollout. Go-to guy that led conference calls training other USACE districts in its use. Administrating this feature greatly enhanced productivity, cutting ticket response times in half, and increased ticket closure rates. CAREER DRIVER Fulfill my passion for improving processes and coming up with quick and lasting solutions while always striving to build human relationships with my customers as I listen to them, consistently meet, and then exceed their expectations. SPECIAL SKILLS Operating Systems – Windows 7, Windows 8, Windows XP, IOS Hardware – PC’s, laptops, servers, switches, routers, WAPs, printers, scanners, scales, digital phones, VOIP, POTS, blackberry, iPhone, iPad, tablets, audio, projectors, VTC Software – Microsoft Office 2007\2010, Outlook, PST files, MS Lync & Communicator, VPN, Antivirus, Web Apps, Ghost image creation, WDS, encryption, security updates/patches, drivers, software licenses, database & java configuration Networking – LAN and WAN technologies: TCP/IP, VLAN, DNS, DHCP, HTTP, SSL, RDP, Active Directory, GPOs, OUs, Citrix, Web Apps, SharePoint, SCCM, Backups, Wi-Fi, Air Cards Project Implementation/Management skills – upgrades, rollouts, & refreshes for the following: MS Windows, Outlook, MS Office, general applications, network infrastructure, creating departmental images, DAR encryption, printers, & computers PROFESSIONAL EXPERIENCE “Greg is one of the best IT leaders and technicians I have had the pleasure of working with. If you are interested in driving the IT service and support within your organization to new heights and enjoy working with competent, capable and pleasant IT folks then you won’t need an interview in his consideration.” -Chris Brooks Divisional IT Chief US Army Corps of Engineers “He’s a results oriented person who’ll do whatever it takes to get the job done, and with a smile. Greg has excellent communication skills which he used to build great relationships with our customer base.” -Phil Robeson Director Operations & Solutions Enterprise Integration “He communicates well with me regarding his progress on projects and has been quick to finish assigned tasks. You’ll find Greg to be very approachable, friendly and easy to work with in a team atmosphere. Greg would be a great addition to your team.” -Jeff Minnerly, Apps Supervisor pro·ac·tive – to initiate change rather than reacting to
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Transcript of Greg Scott Resume
GREG SCOTT
B.A. BUSINESS MANAGEMENT
MISSIONTo increase your Return on Investment with my superior tech support, troubleshooting, and “Raving Fans” customer service skills, leveraging 10+ years of IT experience.
SELECT ACCOMPLISHMENTS Top Performer – (Tier 1, 2, 3) production level consistently outperforms team members
by 30%. Completed over 7,000 Remedy tickets with over a 97% SLA resolution rate. Instrumental in reducing ticketing queue from 900+ tickets down to 150 within 3 months. Greatly improved priorities and efficiencies as the ticketing manager, assuring team ticket
counts around 75 were well below national average. Team Lead when supervisor was out. Go-to person for training / mentoring new personnel. Very successful in getting new co-
workers quickly up to speed as evidenced by their escalating ticket closure rates. Piloted national Remedy auto-assign feature rollout. Go-to guy that led conference calls
training other USACE districts in its use. Administrating this feature greatly enhanced productivity, cutting ticket response times in half, and increased ticket closure rates.
CAREER DRIVERFulfill my passion for improving processes and coming up with quick and lasting solutions while always striving to build human relationships with my customers as I listen to them, consistently meet, and then exceed their expectations.
SPECIAL SKILLS Operating Systems – Windows 7, Windows 8, Windows XP, IOS Hardware – PC’s, laptops, servers, switches, routers, WAPs, printers, scanners, scales,
digital phones, VOIP, POTS, blackberry, iPhone, iPad, tablets, audio, projectors, VTC Software – Microsoft Office 2007\2010, Outlook, PST files, MS Lync & Communicator,
VPN, Antivirus, Web Apps, Ghost image creation, WDS, encryption, security updates/patches, drivers, software licenses, database & java configuration
Networking – LAN and WAN technologies: TCP/IP, VLAN, DNS, DHCP, HTTP, SSL, RDP, Active Directory, GPOs, OUs, Citrix, Web Apps, SharePoint, SCCM, Backups, Wi-Fi, Air Cards
Project Implementation/Management skills – upgrades, rollouts, & refreshes for the following: MS Windows, Outlook, MS Office, general applications, network infrastructure, creating departmental images, DAR encryption, printers, & computers
PROFESSIONAL EXPERIENCE Application Analyst - Providence Health & Services / Kforce Inc., Renton, WA (2014-2015) Field Services Technician - Enterprise Integration / Totem Ocean, Federal Way, WA (2013) Computer Specialist Tech - Lockheed Martin / USACE, Seattle, WA (2009-2013) IT Technical Support Specialist - Genie Industries, Redmond, WA (2010) IT Specialist - USPS / Northrop Grumman / Valiantica, Seattle, WA (2008-2009) Advanced Technician II - US Army Corp of Engineers / Technisource, Seattle, WA (2008) Loan Officer - 1st Hand Mortgage / Integrity Mortgage, Federal Way, WA (2004-2008) Desktop Services Analyst - DHL / Airborne Express, Seattle, WA (2000-2004)
EDUCATION & CERTIFICATIONSBachelor of Arts: Business Management - Seattle Pacific UniversityA+ CompTIA • Network+ CompTIA • Dell Certified Technician
ADDITIONAL INFORMATION (Key Characteristics) Quality of Work – attention to detail and meticulous preparation Professional Behavior – believe in accountability, have a positive mindset Desire to Improve – welcome the opportunity to grow, seek feedback, and better myself Self-Starter – goal driven performer. Goals propel you to ever higher achievement Consistency – regularly perform at a high level
“Greg is one of the best IT leaders and technicians I have had the pleasure of working with. If you are interested in driving the IT service and support within your organization to new heights and enjoy working with competent, capable and pleasant IT folks then you won’t need an interview in his consideration.”
-Chris BrooksDivisional IT Chief
US Army Corps of Engineers
“He’s a results oriented person who’ll do whatever it takes to get the job done, and with a smile. Greg has excellent communication skills which he used to build great relationships with our customer base.”
-Phil Robeson Director Operations &
SolutionsEnterprise Integration
“He communicates well with me regarding his progress on projects and has been quick to finish assigned tasks. You’ll find Greg to be very approachable, friendly and easy to work with in a team atmosphere. Greg would be a great addition to your team.”
-Jeff Minnerly, Apps Supervisor
Providence Health & Services
31832 10th Pl. SWFederal Way, WA 98023Cell: (253) 350-3697
pro·ac·tive – to initiate change rather than reacting to events
