Green Mkting Iiim

download Green Mkting Iiim

of 42

Transcript of Green Mkting Iiim

  • 8/4/2019 Green Mkting Iiim

    1/42

    INTERNATIONAL SCHOOL OF INFORMATICS AND

    MANAGEMENT (I.S.I.M.).

    SEMINAR ON CONTEMPORARY MANAGEMENT ISSUE.

    Subject:

    GREEN MARKETING:

    OPPURTUNITIES AND CHALLENGES.

    SUBMITTED BY:

    DINESH KUMAR ACHARYA

    MBA/07/1326

    1

  • 8/4/2019 Green Mkting Iiim

    2/42

    Acknowledgement

    I take this opportunity to thank my guide Dr. Ruby

    Dwivedi Madam who apart from being a constant

    source of inspiration and encouragement alsoprovided me with her timely help and scholarly ideas

    in giving final shape to this report.

    I also thank the college library and Computer lab of

    I.S.I.M. which provided me many books, round the

    clock internet facility to satisfy my thirst of

    knowledge related to my subject matter.

    I also express my heartily gratitude to all my friends

    for their kind support. It was due to their valuable

    guidance and support that helped me to complete the

    report with a lot of learning.

    Dinesh Kumar Acharya.

    MBA- II Sem.

    2

  • 8/4/2019 Green Mkting Iiim

    3/42

    TABLE OF CONTENTS

    1. Introduction

    2. What exactly is Green Marketing?

    3. Evolution of Green Marketing.

    4. Why Green Marketing?

    5. Benefits of Green Marketing.

    6. Adoption of Green Marketing Mix

    The Four Ps of Green Marketing

    6.1. Product.

    6.2. Price.

    6.3. Place.

    6.4. Promotion.

    7. Strategies for Green Marketing.

    8. Strengths and Problems of Green Marketing

    9. Some cases

    10.Conclusion

    11.Reference

    Introduction

    3

  • 8/4/2019 Green Mkting Iiim

    4/42

    'I'll go out for a breath of fresh air' is an often-heard

    phrase. But how many of us realize that this has become

    irrelevant in today's world, because the quality of air in our

    cities is anything but fresh.

    The moment you step out of the house and are on the road

    you can actually see the air getting polluted; a cloud of

    smoke from the exhaust of a bus, car, or a scooter; smoke

    billowing from a factory chimney, fly ash generated by

    thermal power plants, and speeding cars causing dust to rise

    from the roads. Natural phenomena such as the eruption of

    a volcano and even someone smoking a cigarette can also

    cause air pollution.

    Air pollution is aggravated because of four developments:

    increasing traffic, growing cities, rapid economic

    development, and industrialization. The Industrial Revolution

    in Europe in the 19th century saw the beginning of air

    pollution as we know it today, which has gradually become a

    global problem. Air pollution is nothing new. Ever since the

    4

  • 8/4/2019 Green Mkting Iiim

    5/42

    discovery of fire, less-than-desirable substances have been

    vented into the air. Every Govt. is trying to minimize this

    problem. But regardless of the efforts, air pollution continues

    to be a serious local and world-wide problem.

    Although environmental issues influence all human activities,

    few academic disciplines have integrated green issues into

    their literature. This is especially true of marketing. As

    society becomes more concerned with the natural

    environment, businesses have begun to modify their

    behavior in an attempt to address society's "new" concerns.

    Some businesses have been quick to accept concepts like

    environmental management systems and waste

    minimization, and have integrated environmental issues into

    all organizational activities.

    One business area where environmental issues have

    received a great deal of discussion in the popular and

    professional press is marketing. Terms like "Green

    Marketing" and "Environmental Marketing" appear

    5

  • 8/4/2019 Green Mkting Iiim

    6/42

    frequently in the popular press. Many governments around

    the world have become so concerned about green marketing

    activities that they have attempted to regulate them .For

    example, in the United States (US) the Federal Trade

    Commission and the National Association of Attorneys-

    General have developed extensive documents examining

    green marketing issues.

    WHAT EXACTLY IS GREEN MARKETING

    According toAmerican Marketing Association Green

    Marketing is the marketing of products that are presumed to

    be environmentally safe. Thus green marketing incorporates

    a broad range of activities, including product modification,

    changes to the production process, packaging changes, as

    well as modifying advertising. Yet defining green marketing

    is not a simple task. Other similar terms used are

    Environmental Marketing and Ecological Marketing. The term

    green marketing came into prominence in the late 1980s

    and early 1990s. The American Marketing Association (AMA)

    held the first workshop on "Ecological Marketing" in 1975.

    6

  • 8/4/2019 Green Mkting Iiim

    7/42

    The proceedings of this workshop resulted in one of the first

    books on green marketing entitled "Ecological Marketing"

    Thus green marketing incorporates a broad range of

    activities, including product modification, changes to the

    production process, packaging changes, as well as modifying

    advertising. Yet defining green marketing is not a simple

    task. Indeed the terminology used in this area has varied, it

    includes: Green Marketing, Environmental Marketing and

    Ecological Marketing.

    So the definition which encompasses all major components

    of other definitions is:

    "Green or Environmental Marketing consists of all activities

    designed to generate and facilitate any exchanges intended

    to satisfy human needs or wants, such that the satisfaction

    of these needs and wants occurs, with minimal detrimental

    impact on the natural environment." This definition

    incorporates much of the traditional components of the

    marketing definition that is "All activities designed to

    7

  • 8/4/2019 Green Mkting Iiim

    8/42

    generate and facilitate any exchanges intended to satisfy

    human needs or wants"

    Evolution of Green Marketing

    The green marketing has evolved over a period of time.

    According to Peattie (2001), the evolution of green

    marketing has three phases. First phase was termed as

    "Ecological" green marketing, and during this period all

    marketing activities were concerned to help environment

    problems and provide remedies for environmental problems.

    Second phase was "Environmental" green marketing and

    the focus shifted on clean technology that involved designing

    of innovative new products, which take care of pollution and

    waste issues. Third phase was "Sustainable" green

    marketing. It came into prominence in the late 1990s and

    early 2000.

    8

  • 8/4/2019 Green Mkting Iiim

    9/42

    Why Green Marketing?

    As resources are limited and human wants are unlimited, it

    is important for the marketers to utilize the resources

    efficiently without waste as well as to achieve the

    organization's objective. So green marketing is inevitable.

    There is growing interest among the consumers all over the

    world regarding protection of environment. Worldwide

    evidence indicates people are concerned about the

    environment and are changing their behavior. As a result of

    this, green marketing has emerged which speaks for

    growing market for sustainable and socially responsible

    products and services.

    Benefits of Green Marketing

    Green marketing offers business bottom line incentives and

    top line growth possibilities.

    While modification of business or production processes may

    involve start-up costs, it will save money in the long term.

    9

  • 8/4/2019 Green Mkting Iiim

    10/42

    For example the cost of installing solar energy is an

    investment in future energy cost savings.

    Companies that develop new and improved products and

    services with environmental impacts in mind give

    themselves access to new markets, substantially increase

    profits and enjoy competitive advantages over those

    marketing non-environmentally responsible alternatives.

    Adoption of Green Marketing

    There are basically five reasons for which a marketer should

    go for the adoption of green marketing. They are -

    Opportunities or competitive advantage

    Corporate social responsibilities (CSR)

    Government pressure

    Competitive pressure

    Cost or profit issues

    10

  • 8/4/2019 Green Mkting Iiim

    11/42

    OPPORTUNITIES OR COMPETITIVE ADVANTAGE

    In a 1992 study of 16 countries, more than 50% of

    consumers in each country, other than Singapore, indicated

    they were concerned about the environment .A 1994 study

    in Australia found that 84.6% of the sample believed all

    individuals had a responsibility to care for the environment.

    A further 80% of this sample indicated that they had

    modified their behavior, including their purchasing behavior,

    due to environmental reasons .As demands change, many

    firms see these changes as an opportunity to be exploited.

    Given these figures, it can be assumed that firms marketing

    goods with environmental characteristics will have a

    competitive advantage over firms marketing non-

    environmentally responsible alternatives. There are

    numerous examples of firms who have strived to become

    more environmentally responsible, in an attempt to better

    satisfy their consumer needs.

    11

  • 8/4/2019 Green Mkting Iiim

    12/42

    * McDonald's replaced its clam shell packaging with waxed

    paper because of increased consumer concern relating to

    polystyrene production and Ozone depletion.

    * Tuna manufacturers modified their fishing techniques

    because of the increased concern over driftnet fishing, and

    the resulting death of dolphins.

    * Xerox introduced a "high quality" recycled photocopier

    paper in an attempt to satisfy the demands of firms for less

    environmentally harmful products.

    * Toyota Prius

    For lots of good reasons, it's likely the most successful

    "green" product in the US.

    It provides consumers with all they seek in a sedan and

    moreattractive styling, fuel efficiency, the ability to drive

    for an unlimited amount of miles only stopping for fill-ups

    (versus, for instance, having to stop for a 12-hour recharge

    12

  • 8/4/2019 Green Mkting Iiim

    13/42

    if the engine were only electric), and because of the hybrid

    engine, a quiet ride, since the car doesn't idle at stoplights.

    The car's dashboard comes with an unusual feature: a

    screen that lets the driver know which of the two engines is

    in use and how efficiently fuel is being used at any given

    moment; according to anecdotes, Prius owners try to beat

    their previous record each time they drive!

    When the car was introduced, ads focused on superior

    performance evidenced by a quiet ride, and supplemental

    ads touted its environmental bona fides. With energy prices

    on the rise, the Prius is now being marketed for its superior

    fuel efficiency, and a PR machine fuels efforts to link the car

    to environmentally conscious celebrities and causes. Some

    owners, it is reported, even buy the car for what is being

    called "Conspicuous Conservation"letting all know that

    they are environmentally astute.

    13

  • 8/4/2019 Green Mkting Iiim

    14/42

    This is not to imply that all firms who have undertaken

    environmental marketing activities actually improve their

    behavior. In some cases firms have misled consumers in an

    attempt to gain market share. In other cases firms have

    jumped on the green bandwagon without considering the

    accuracy of their behavior, their claims, or the effectiveness

    of their products. This lack of consideration of the true

    "greenness" of activities may result in firms making false or

    misleading green marketing claims.

    SOCIAL RESPONSIBILITY

    Many firms are beginning to realize that they are members

    of the wider community and therefore must behave in an

    environmentally responsible fashion. This translates into

    firms that believe they must achieve environmental

    objectives as well as profit related objectives. This results in

    environmental issues being integrated into the firm's

    corporate culture. There are examples of firms adopting

    both strategies. Organizations like the Body Shop heavily

    14

  • 8/4/2019 Green Mkting Iiim

    15/42

    promote the fact that they are environmentally responsible.

    While this behavior is a competitive advantage, the firm was

    established specifically to offer consumers environmentally

    responsible alternatives to conventional cosmetic products.

    This philosophy is directly tied to the overall corporate

    culture, rather than simply being a competitive tool.

    Fund managers and corporate developers too, are taking

    into account the environmental viability of the company they

    invest in Venture Capitalists are investing in green business

    because they believe it's a growth opportunity. Britain

    based HSBC became the world's first bank to go carbon

    neutral late last year and is now turning its 11000 buildings

    in 76 countries worldwide into models of energy efficiency."

    our customers have told us that they decide where they

    shop based on whether the business is a good neighbor.

    Says David North, Tescos community director.

    An example of a firm that does not promote its

    environmental initiatives is Coca-Cola. They have invested

    15

  • 8/4/2019 Green Mkting Iiim

    16/42

    large sums of money in various recycling activities, as well

    as having modified their packaging to minimize its

    environmental impact. While being concerned about the

    environment, Coke has not used this concern as a

    marketing tool. Thus many consumers may not realize that

    Coke is a very environmentally committed organization.

    Another firm who is very environmentally responsible but

    does not promote this fact, at least outside the organization,

    is Walt Disney World (WDW). WDW has an extensive

    waste management program and infrastructure in place, yet

    these facilities are not highlighted in their general tourist

    promotional activities.

    GOVERNMENTAL PRESSURE

    As with all marketing related activities, governments want to

    "protect" consumers and society; this protection has

    significant green marketing implications. Governmental

    regulations relating to environmental marketing are

    designed to protect consumers in several ways, 1) reduce

    16

  • 8/4/2019 Green Mkting Iiim

    17/42

    production of harmful goods or by-products; 2) modify

    consumer and industry's use and/or consumption of harmful

    goods; or 3) ensure that all types of consumers have the

    ability to evaluate the environmental composition of goods.

    Governments establish regulations designed to control the

    amount of hazardous wastes produced by firms.

    California's Republican Gov. Arnold Schwarzenegger met

    with British Labour Prime Minister Tony Blairto promote the

    idea of transatlantic carbon emissions market. He also wants

    to reduce his state's greenhouse gas emissions to 80%

    below 1990 levels by 2050.

    In Germany the Greens and the conservatives recently

    agreed to join forces to run the city govt. of Frankfurt, the

    first such coalition in country's history.

    Many by-products of production are controlled through the

    issuing of various environmental licenses, thus modifying

    organizational behavior. In some cases governments try to

    "induce" final consumers to become more responsible. For

    17

  • 8/4/2019 Green Mkting Iiim

    18/42

    example, some governments have introduced voluntary

    curb-side recycling programs, making it easier for

    consumers to act responsibly. In other cases governments

    tax individuals who act in an irresponsible fashion. For

    example in Australia there is a higher gas tax associated

    with leaded petrol.

    New Delhi, the India's capital was getting polluted gradually

    at a very fast pace till Supreme Court of India forced a

    change of fuel on it. In 2002, a directive was issued to

    completely adoptCNGin all public transport systems to curb

    pollution.

    One of the more recent publicized environmental regulations

    undertaken by governments has been the establishment of

    guidelines designed to "control" green marketing claims.

    These regulations include the Australian Trade Practices

    Commission's (TPC) "Environmental Claims in Marketing - A

    Guideline , the US Federal Trade Commission's (FTC)

    "Guides for the Use of Environmental Marketing Claims" and

    18

  • 8/4/2019 Green Mkting Iiim

    19/42

    the regulations suggested by the National Association of

    Attorneys-General .These regulations are all designed to

    ensure consumers have the appropriate information which

    would enable them to evaluate firm's environmental claims.

    In addition to these guidelines many States in the US have

    introduced legislation to control various environmental

    marketing activities.

    Investment analysts are starting to see the environmental

    awareness of managers as a barometer of the likely long

    term success of their companies. Green policies, they say,

    tend to indicate hands on management, high consumer

    confidence and good corporate governance. HSBCwon't do

    deals with cos. on projects like oil pipelines through Russia,

    that don't measure up to their environmental, social and

    governance standards

    COMPETITIVE PRESSURE

    Another major force in the environmental marketing area

    has been firms' desire to maintain their competitive position.

    19

  • 8/4/2019 Green Mkting Iiim

    20/42

    In many cases firms observe competitors promoting their

    environmental behaviors and attempt to emulate this

    behavior. In some instances this competitive pressure has

    caused an entire industry to modify and thus reduce its

    detrimental environmental behavior. For example, it could

    be argued that Xerox's "Revive 100% Recycled paper" was

    introduced a few years ago in an attempt to address the

    introduction of recycled photocopier paper by other

    manufacturers. In another example when one tuna

    manufacture stopped using driftnets the others followed suit

    COST OR PROFIT ISSUES

    Firms may also use green marketing in an attempt to

    address cost or profit related issues. Disposing of

    environmentally harmful by-products, such as

    polychlorinated biphenyl (PCB) contaminated oil are

    becoming increasingly costly and in some cases difficult.

    Therefore firms that can reduce harmful wastes may incur

    substantial cost savings. When attempting to minimize

    20

  • 8/4/2019 Green Mkting Iiim

    21/42

    waste, firms are often forced to re-examine their production

    processes. In these cases they often develop more effective

    production processes that not only reduce waste, but reduce

    the need for some raw materials. This serves as a double

    cost savings, since both waste and raw material are

    reduced.

    * Philips Light's CFL

    Philips Lighting's first shot at marketing a standalone

    compact fluroscent light (CFL) bulb was Earth Light, at $15

    each versus 75 cents for incandescent bulbs. The product

    had difficulty climbing out of its deep green niche. The

    company re-launched the product as "Marathon,"

    underscoring its new "super long life" positioning and

    promise of saving $26 in energy costs over its five-year

    lifetime.Finally, with the U.S. EPA's Energy Star label to add

    credibility as well as new sensitivity to rising utility costs and

    21

  • 8/4/2019 Green Mkting Iiim

    22/42

    electricity shortages, sales climbed 12 percent in an

    otherwise flat market

    In other cases firms attempt to find end-of-pipe solutions,

    instead of minimizing waste. In these situations firms try to

    find markets or uses for their waste materials, where one

    firm's waste becomes another firm's input of production.

    One Australian example of this is a firm who produces acidic

    waste water as a by-product of production and sells it to a

    firm involved in neutralizing base materials.

    Green Marketing Mix

    Every company has its own favorite marketing mix. Some

    have 4 P's and some have 7 P's of marketing mix. The 4 P's

    of green marketing are that of a conventional marketing but

    the challenge before marketers is to use 4 P's in an

    innovative manner.

    22

  • 8/4/2019 Green Mkting Iiim

    23/42

    The four Ps of green marketing

    Like conventional marketers, green marketers must

    address the 'four Ps' in innovative ways.

    1. Product.

    2. Price.

    3. Place.

    4. Promotion.

    1. Product

    Entrepreneurs wanting to exploit emerging green markets

    will either:

    identify customers' environmental needs and develop

    products to address these needs; or

    Develop environmentally responsible products to have

    less impact than competitors.

    The increasingly wide varieties of products on the market

    that support sustainable development and are good for the

    triple bottom line include:

    23

  • 8/4/2019 Green Mkting Iiim

    24/42

    Products made from recycled goods, such as Quik'N

    Tuff housing materials made from recycled broccoli

    boxes.

    Products that can be recycled or reused.

    Efficient products, which save water, energy or

    gasoline, save money and reduce environmental

    impact. Queensland's only waterless printer, Printpoint,

    reduces operating costs by using less water than

    conventional printers and is able to pass the savings on

    to customers.

    Products with environmentally responsible packaging.

    McDonalds, for example, changed their packaging from

    polystyrene clamshells to paper.

    Products with green labels, as long as they offer

    substantiation.

    Organic products many consumers are prepared to

    pay a premium for organic products, which offer

    promise of quality. Organic butchers, for example,

    24

  • 8/4/2019 Green Mkting Iiim

    25/42

    promote the added qualities such as taste and

    tenderness.

    A service that rents or loans products such as toy

    libraries.

    Certified products, which meet or exceed

    environmentally responsible criteria.

    Whatever the product or service, it is vital to ensure that

    products meet or exceed the quality expectations of

    customers and is thoroughly tested.

    Price

    Pricing is a critical element of the marketing mix. Most

    customers will only be prepared to pay a premium if there is

    a perception of additional product value.

    This value may be improved performance, function, design,

    visual appeal or taste. Environmental benefits are usually an

    25

  • 8/4/2019 Green Mkting Iiim

    26/42

    added bonus but will often be the deciding factor between

    products of equal value and quality.

    Environmentally responsible products, however, are often

    less expensive when product life cycle costs are taken into

    consideration, for example fuel-efficient vehicles, water-

    efficient printing and non-hazardous products.

    Place

    The choice of where and when to make a product available

    will have significant impact on the customers you attract.

    Very few customers will go out of their way to buy green

    products merely for the sake of it. Marketers looking to

    successfully introduce new green products should, in most

    cases, position them broadly in the market place so they are

    not just appealing to a small green niche market.

    26

  • 8/4/2019 Green Mkting Iiim

    27/42

    The location must also be consistent with the image you

    want to project and allow you to project your own image

    rather than being dominated or compromised by the image

    of the venue. The location must differentiate you from your

    competitors. This can be achieved by in-store promotions

    and visually appealing displays or using recycled materials to

    emphasize the environmental and other benefits.

    Promotion

    Promoting products and services to target markets includes

    paid advertising, public relations, sales promotions, direct

    marketing and on-site promotions.

    Smart green marketers will be able to reinforce

    environmental credibility by using sustainable marketing and

    communications tools and practices. For example, many

    27

  • 8/4/2019 Green Mkting Iiim

    28/42

    companies in the financial industry are providing electronic

    statements by email.

    E-marketing is rapidly replacing more traditional marketing

    methods, and printed materials can be produced using

    recycled materials and efficient processes, such as waterless

    printing.

    Retailers, for example, are recognizing the value of alliances

    with other companies, environmental groups and research

    organizations when promoting their environmental

    commitment. To reduce the use of plastic bags and promote

    their green commitment, some retailers sell shopping bags,

    for example those produced by Land care Australia, Clean

    Up Australia and Planet Ark, under the banner of the Go

    Green Environment Fund.

    The key to successful green marketing is credibility. Never

    overstate environmental claims or establish unrealistic

    expectations, and communicate simply and through sources

    that people trust.

    28

  • 8/4/2019 Green Mkting Iiim

    29/42

    Promote your green credentials and achievements. Publicize

    stories of the company's and employees' green initiatives.

    Enter environmental awards programs to profile

    environmental credentials to customers and stakeholders.

    Strategies

    The marketing strategies for green marketing include: -

    Marketing Audit (including internal and external

    situation analysis)

    Develop a marketing plan outlining strategies with

    regard to 4 P's

    Implement marketing strategies

    Plan results evaluation

    Strengths and Problems of Green Marketing

    29

  • 8/4/2019 Green Mkting Iiim

    30/42

    GREEN MARKETING DOES LEAD TO SUCCESS

    Green marketing is not a theoretical concept only. A lot of

    firms are using this concept to consolidate their market

    positions. A few examples are-

    Tesco is pumping $200mn into

    environmental technologies to reduce the amount of

    energy they use by 50% compared with 2000 levels, by

    2010.In addition to building 80 new eco stores across

    Britain over the next year the greenest of which will

    be constructed of recycled materials and will burn food

    waste for electricity-they are also making small

    changes that could have big results. They are paying

    customers not to use plastic bags which they expect

    would cut consumption by 25% in two years.

    Renewable Energy Corp.,a Norwegian Solar energy

    company, had the world's largest ever renewable

    energy IPO in may.

    30

  • 8/4/2019 Green Mkting Iiim

    31/42

    $30 mn is what Goldman Sachs invested in Canadian

    alternative-fuels companyLogen. It was one of the

    several green ventures for ex-Goldman and Nature

    Conservancy head Henry Paulson, US Treasury secy.

    According to a recent report from the climate group, an

    international environmental charity, 43 multinationals

    including Bayer, Dupontsaved a combined $11.6 bn

    last year by improving energy efficiency, reducing

    waste output and harnessing solar power.

    GE's ECOIMAGINATION campaign to cut carbon

    emissions, partly by selling low emissions products

    ranging from power plants to fluorescent light bulbs have

    raked in $10.1 bn in 2005 as compared with $6.2 bn in

    2004.

    The World's two largest insurance cos. Swiss Re and

    Munich Re are now taking cos. policies on climate

    change into consideration when determining risks.

    Similarly In Japan about 800 cos. annually publish

    31

  • 8/4/2019 Green Mkting Iiim

    32/42

    reports explaining how they plan to cut carbon

    emissions and make their products and factories

    greener.

    GEsigned a deal of $10 bn with British Petroleum to

    develop hydrogen power plants that will capture carbon

    and bury it underground so it doesn't lead to global

    warming.

    Goldman Sachs has invested more than $ 1bn in

    renewable energy sources, including biofuels

    Markets are also beginning to recognize that cos. that

    do not do right by Mother Nature may have more

    volatile stock prices. Goldman sachs' ESG

    (Environmental, Social and Governance) Index now

    ranks the world's largest cos. based on how

    environmentally friendly their operations are.

    Some of the Venture Capitalists who bankrolled the dot

    com boom of 1990s now see alternative forms of

    energy as next big thing. Vinod khosla, the silicon

    valley venture capitalist who got big and early with

    32

  • 8/4/2019 Green Mkting Iiim

    33/42

    Google and Amazon, is now betting $50mn of his dot

    com cash on next generation ethanol.

    Venture capital investmentin renewable energy cos.

    was up 36 % last year to a record $739mn.

    The wilder Hill Clean Energy Indexwhich charts 40

    alternative energy firms has risen 485 since its 2004

    debut.

    World's largest wind turbine energy firm, India's

    Suzlon Energy was 28 times oversubscribed when it

    launched for $340 mn at the end of last year.

    Chinese Solar company Suntech power raised $

    400mn in December.

    Largest venture capital backed IPO in Europe last year

    was of German renewable energy company Q-cells,

    which raised $ 400 mn in October.

    Green marketing of cosmetics and toiletries in

    Thailand

    Use of traditional cosmetics and toiletries manufactured

    from herbs and plant extracts has been popular in many

    33

  • 8/4/2019 Green Mkting Iiim

    34/42

    Asian countries. However, green marketing of these

    products is rather recent. Encouraged by the growing

    environmental consciousness on the part of citizens and a

    growing market for cosmetics and toiletries, several global

    and local companies have entered Thailand. An

    international company, The Body Shop, and a local

    company, Oriental Princess, have employed green

    marketing strategies to build their customer base in the

    Thai market. Using case research method and

    questionnaire-based surveys, an attempt has been made

    in this paper to analyze the green marketing strategies of

    these companies and their impact on consumer attitudes

    and brand loyalty. The research shows that that the two

    companies have made honest attempts to adopt green

    marketing strategies. However, Thai customers consider

    non-green attributes more important in making their

    purchase decisions. The two case companies have been

    able to create favorable attitudes and enjoy a high degree

    of brand loyalty

    34

  • 8/4/2019 Green Mkting Iiim

    35/42

    SOME PROBLEMS WITH GOING GREEN

    No matter why a firm uses green marketing there are a

    number of potential problems that they must overcome. One

    of the main problems is that firms using green marketing

    must ensure that their activities are not misleading to

    consumers or industry, and do not breach any of the

    regulations or laws dealing with environmental marketing.

    For example marketers in the US must ensure their green

    marketing claims can meet the following set of criteria, in

    order to comply with the FTC's guidelines. Green marketing

    claims must;

    * Clearly state environmental benefits;

    * Explain environmental characteristics;

    * Explain how benefits are achieved;

    * Ensure comparative differences are justified;

    * Ensure negative factors are taken into consideration; and

    * only use meaningful terms and pictures.

    35

  • 8/4/2019 Green Mkting Iiim

    36/42

    Another problem firms face is that those who modify their

    products due to increased consumer concern must contend

    with the fact that consumers' perceptions are sometimes not

    correct. Take for example the McDonald's case where it has

    replaced its clam shells with plastic coated paper. There is

    ongoing scientific debate which is more environmentally

    friendly. Some scientific evidence suggests that when taking

    a cradle-to-grave approach, polystyrene is less

    environmentally harmful. If this is the case McDonald's

    bowed to consumer pressure, yet has chosen the more

    environmentally harmful option.

    When firms attempt to become socially responsible, they

    may face the risk that the environmentally responsible

    action of today will be found to be harmful in the future.

    Take for example the aerosol industry which has switched

    from CFCs (chlorofluorocarbons) to HFCs (hydro

    fluorocarbons) only to be told HFCs are also a greenhouse

    gas. Some firms now use DME (dimethyl ether) as an

    aerosol propellant, which may also harm the ozone layer

    36

  • 8/4/2019 Green Mkting Iiim

    37/42

    .Given the limited scientific knowledge at any point in time,

    it may be impossible for a firm to be certain they have made

    the correct environmental decision. This may explain why

    some firms, like Coca-Cola and Walt Disney World, are

    becoming socially responsible without publicizing the point.

    They may be protecting themselves from potential future

    negative backlash; if it is determined they made the wrong

    decision in the past.

    While governmental regulation is designed to give

    consumers the opportunity to make better decisions or to

    motivate them to be more environmentally responsible,

    there is difficulty in establishing policies that will address all

    environmental issues. For example, guidelines developed to

    control environmental marketing address only a very narrow

    set of issues, i.e., the truthfulness of environmental

    marketing claims. If governments want to modify consumer

    behavior they need to establish a different set of

    regulations. Thus governmental attempts to protect the

    37

  • 8/4/2019 Green Mkting Iiim

    38/42

    environment may result in a proliferation of regulations and

    guidelines, with no one central controlling body.

    Reacting to competitive pressures can cause all "followers"

    to make the same mistake as the "leader." A costly example

    of this was the Mobil Corporation who followed the

    competition and introduced "biodegradable" plastic garbage

    bags. While technically these bags were biodegradable, the

    conditions under which they were disposed did not allow

    biodegradation to occur. Mobil was sued by several US

    states for using misleading advertising claims. Thus blindly

    following the competition can have costly ramifications.

    The push to reduce costs or increase profits may not force

    firms to address the important issue of environmental

    degradation. End-of-pipe solutions may not actually reduce

    the waste but rather shift it around. While this may be

    beneficial, it does not necessarily address the larger

    environmental problem, though it may minimize its short

    term affects. Ultimately most waste produced will enter the

    38

  • 8/4/2019 Green Mkting Iiim

    39/42

    waste stream, therefore to be environmentally responsible

    organizations should attempt to minimize their waste, rather

    than find "appropriate" uses for it.

    Challenges Ahead

    Green products require renewable and recyclable

    material, which is costly.

    Requires a technology, which requires huge

    investment in R & D.

    Water treatment technology, which is too costly.

    Majority of the people are not aware of green

    products and their uses.

    Majority of the consumers are not willing to pay a

    premium for green products.

    39

  • 8/4/2019 Green Mkting Iiim

    40/42

    Some Cases

    McDonald's restaurant's napkins, bags are made of

    recycled paper.

    Coca-Cola pumped syrup directly from tank instead of

    plastic which saved 68 million pound/year.

    Badarpur Thermal Power station of NTPC in Delhi is

    devising ways to utilize coal-ash that has been a major

    source of air and water pollution.

    Barauni refinery of IOC is taken steps for restricting air

    and water pollutants.

    40

  • 8/4/2019 Green Mkting Iiim

    41/42

    Conclusion

    Green marketing should not neglect the economic aspect of

    marketing. Marketers need to understand the implications of

    green marketing.

    If you think customers are not concerned about

    environmental issues or will not pay a premium for products

    that are more eco-responsible, think again. You must find an

    opportunity to enhance you product's performance and

    strengthen your customer's loyalty,and command a higher

    price.

    Green marketing is still in its infancy and a lot of research is

    to be done on green marketing to fully explore its potential

    41

  • 8/4/2019 Green Mkting Iiim

    42/42

    References

    www.greenmarketing.net/stratergic.html

    www.epa.qld.gov.au/sustainable_ industries

    www.wmin.ac.uk/marketingresearch/marketing/green

    mix.html

    www.indianmba.com/knowledgezone.

    www.coolavenues.com/knowledgezone/marketing/gre

    enmarketing:oppurtunities and challenges.