GRAND TIMESPublished for Mille Lacs Corporate Ventures Associates

Grand Casino Hinckley Edition

April 8, 2016

In This Issue...

Associate Interest 2

Events & Promotions 3

Associate News 4

Service Recognition 6

Learning & Development 7

Celebrate the Day: International Have Fun at Work Day Friday, April 1

2 Grand Times

ASSOCIATE INTEREST

Welcome New AssociatesKaitlyn Fairbanks RV Park Pool AttendantJoseph Hunt Beverage Service Barback

Rebecca Jacobson Hotel Guest Service Rep GHI

Casey McNeely Restaurant ServerMahayla Mensing Buffet Host/HostessKaila Moritz Security OfficerClay Naylor Snack Bar Line CookAmanda Nelson Hotel Guest Service Rep GHI

Ashley Risberg RV Park Attendant

Joshua Shields Lounge BartenderDelphine St. John Table Games Dealer

John Vanreese Environmental SVC Engineer

Xavier Westbrook ADR CashierAriel Wilson Enviornmental SVC Engineer

Grindstone Laundry Associate of the Month

Jordan Hammill

Grindstone Laundry is pleased to announce their Associate of the Month, Jordan Hammill. Jordan is a valued asset to the Grindstone team. His co-workers appreciate his positive attitude and willingness to always help others. He works hard and is a great addition to the team. Congratulations Jordan!

PTO Donation Drive for Monica Bohn, Security

Monica Bohn, works in the Security, she will be out of work for an extended amount of time due to a medical condition. She has exhausted most of her PTO and will be facing many large medical expenses and missed work due to her medical condition. We are collecting PTO donations to help Monica this week and next! Any PTO donations would be greatly appreciated! If you are interested in donating PTO you may fill out a PTO Donation Form. Please contact Kristine Rote at extension 4917 or Tammy Morse at extension 4913, if you have any questions.

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EVENTS & PROMOTIONS

Upcoming Silver Sevens Acts

April 8 - 10Free & Easy (R&B/Variety)

April 12 - 17BBI (Variety)

Upcoming Concerts - Events and Convention CenterDate & Time Performer Ticket Prices

Friday, April 15 - 7 pm Grand Friday Night Fights Ticket prices vary.

Saturday, April 16 - 7 pm Country Unplugged - Mark Chestnutt, Lorrie Morgan, and Joe Diffie Sold out.

Friday, May 13 & Saturday, May 14 - 7 pm The Chippendales $20, $25, $30

April Craft Beer of the MonthCastle Cream Ale: $5, 16 oz. glass

April Drink Specials Kraken Up

Kraken Cocktail Kraken & Cola My Pet Squid

Upcoming PromotionsFri, April 8 Sat, April 9 Sun, April 10 Mon, April 11 Tues, April 12 Wed, April 13 Thurs, April 14Spin Mop Giveaway (50 points)

Bonus Cash/ Grand Play

(kiosk)

Free Pull Tabs (kiosk)

Hidden Treasures

(kiosk)

Kiosk Match & Win (kiosk)

Bonus Grand Play

(kiosk)

Mystery Money(kiosk)

Senior Wednesday

Pick Your Package

Spring Fever Craft Fair Friday, April 8 from 4 - 8 pm

Saturday, April 9 from 10 am - 6 pm FREE

Free and open to the public! Over 35 vendors including:• Scentsy• Jewelry• Thirty One• Mary Kay• Handmade Crafts• And more!

For more information, visit: www.eddysresort.com.

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ASSOCIATE NEWS

2016 Golf SeasonDue to the unstable weather conditions, and low temps predicted, we are moving the opening date to Monday April 11th.

QPRQuestion, Persuade, Refer

Tuesday, April 19 at 1 pm, 3 pm, & 5 pm 1 hour sessions

Events & Convention Center Open to all Associates

Question, Persuade, Refer - QPR is a one-hour presentation sponsored by NAMI Minnesota. QPR covers the three steps anyone can learn to help prevent suicide. Just like CPR, QPR is an emergency response to someone in crisis and can save lives. QPR is the most widely taught gatekeeper training program in the United States.

Community Event: Roots in Blue, USAF Band of Mid-America

Monday, April 18 Pine City High School Auditorium

Free

Roots in Blue is the newest performing group of the USAF Band of Mid-America. This group of highly trained professional Airman-musicians performs throughout the Midwest and the South, bringing an eclectic combination of old and new Amer-ican rock, blues, country and folk music, often with a spin ranging from bluegrass to Scotch-Irish influences. This six piece ensemble features a variety of instruments such as Irish pennywhistle, accordion, bodhrán, upright bass, guitar, banjo and even bagpipes along with the traditional rhythm section of piano, bass, drums and plenty of vocals.

Roots in Blue celebrates America's diverse cultures through its unique approach to music. A versatile ensemble, Roots in Blue is adaptable for many types of events. Whether performing military functions, community concerts, school assemblies or outdoor festivals, Roots in Blue's programming suits everything from large venues to small acoustic shows and everything in between. No matter what the audience, Roots in Blue is sure to bring you an unforgettable show!

The Band of Mid-America has a long history of entertaining the American public and promoting esprit de corps within the military. The unit strives to inspire the hearts and minds of our men and women serving around the world and to tell the Air Force story through the universal language of music. Each year, the Band of Mid-America performs for millions of people throughout a ten-state region from the upper peninsula of Michigan to Arkansas.

For more information, visit: http://pccommunityeducation.weebly.com/concerts.html

“The world is changed by your example, not by your opinion” — Paulo Coelho

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ASSOCIATE NEWS

The getFIT Initiative Health topics for the month of AprilSTRESS LESS

• Week of the 11th Handout “STRESS RELIEF”

• Week of the 18th Complete the getFIT puzzle and place in the HR Drop box in the Associate locker area or drop off at the HR desk by 8:00 am on Monday, April 25th to be eligible for this month’s Health Topic drawing.

• Week of the 25th Drawing winner announced

Ojibwe Word of the Week

aaniin ezhichigeyan =

What are you doing?

Friendly ReminderPlease do not sit on steps to the Mezzanine Offices or in the hallway by Cherries and the Buffet kitchens. Mezzanine offices include Maintenance offices, Food and Beverage, Purchasing, and the Sound and Lights office.

Please do not sit on stairs going up to the second floor. If you are waiting to clock-in at the time clock, please wait in the ADR. Also, for the safety of others please keep these areas clear. Thank you.

Asian Chicken Zoodle Wrap/Cashew Chicken Salad WrapTeam “The Wrappers” -Tara Parkos (ADR) and Nathan Mofle (Buffet)

from the Top Wellness Chef Competition

(Makes 4 servings)Ingredients:1 tbsp olive oil 1tsp lime juice1/2 cup mandarin oranges, drained 1/2 cup sweet onion, chopped1 tbsp ginger, peeled and grated 1/8 tsp salt1/2 green pepper, chopped 1 1/2 tbsp soy sauce1/8 tsp pepper 1/2 cup carrots, julienned1 tsp garlic chili sauce 1/2 medium zucchini1 1/2 cloves garlic, minced 1/2 cup cilantro, chopped1/2 head boston lettuce 8 oz ground chicken2 green onions, chopped

Directions:1. Heat oil in skillet, add onion. Saute 2 minutes, add green pepper and carrots and saute 2 minutes more.

2. Add chicken, fresh lime juice, ginger, soy sauce, chili garlic sauce and continue cooking until chicken is browned (7-8 minutes). Add salt and pepper to taste.

3. Once chicken is done, add zucchini and cook for 2 minutes. Stir in cilantro, green onion and oranges.

4. Serve on the lettuce.

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SERVICE RECOGNITION

GuestNet Shout - Outs Beverage Service: Laurie, the beverage server, is such a pleasant lady. I happen to be there at times when

she is on duty.

Beverage Service: Kristi, Rick, and Cheata are the reason we come back. We have a blast whenever they are working and appreciate what good care of us they take.

Casino Bars: Michael, the bartender at the main bar, always makes us feel very welcome, always a smile on his face, and provides us with good service. It is always nice to see him.

Casino Bars:Dennis was awesome! He was so fun, welcoming, and willing to pay attention to us while we sat at the bar. When it came time to do a shift change, he was working a double and moved bars, and of course, we followed him because he was that awesome! Dennis has me sold to come back and hopefully (fingers crossed) be able to sit at his bar again!

Casino Bars: Sara was a great personality!!

Casino Bars: Dennis is always such a great bartender. My family and I look forward to him working when we come visit. He is very attentive and always has a great attitude.

Casino Bars: So excited Cheata is back! We missed Rick but hope he enjoyed his vacation. Dennis was fabulous and funny as usual! You staff is fantastic.

Central Reservations:I was transferred to Randi Johnson. Very good customer service. I sent her a copy of an email, she took my info and called me back, and made sure I got the rate sent to me and a room on the east wing. She was very nice and a pleasure to deal with.

Central Reservations: Randi Johnson in customer service took care of my issues; a pleasure to deal with.

Grand Buffet: A gentleman named Steve was our waiter. He was very professional and friendly! Excellent at his Job!

Grand Grill Americana: Bartender, Keri, in the Grill was fabulous! Very friendly, knowledgeable, and very courteous to all Guests. Awesome person to have behind the bar!!!

Grand Hinckley Inn: Joey was most efficient and professional yet friendly! Thanks, Joey.

Grand Northern Inn: Robert, the security guard, and all the front desk employees were AWESOME!! I was pleasantly surprised at the friendliness of them all!!!

Host Reservation:Sara, at the main desk found a room for us, after we had tried with frequent attempts by phone for several weeks. She worked with our host and checked out all of our preferences.

Hotel Front Desk:James checked me into the hotel. He was very friendly, asked about my preferences, floors I wanted to stay and found a very nice room on the 19th floor. He was very efficient and helpful.

Hotel Front Desk: Sara worked on Friday, March 25th. She was was amazing and a compassionate problem solver.

Hotel Front Desk: James was extremely patient while we waited for the second member of our party who was needed for the check in process.

Hotel Front Desk:Jamie was wonderful! We have stayed in an end NS room in E wing in past, has a beautiful view. I mentioned this to her and she was very accommodating in checking on the availability & we were given rm 1073. Thank you!

RV Resort/Chalets: Tammy once again was very helpful and very friendly...makes us feel welcome, can’t wait to come again! Thanks Tammy!

Security: The security guard at our hotel, Robert, was very sweet!!!

Security:Thank you sooooo much, Brian, for recovering my friends ticket! It’s one thing to lose money while gambling, but a different thing entirely to have it plucked out of your machine while you are taking a phone call!

Shuttle: Our driver, Tim, on the way back to the hotel was awesome!! He joked around with our seven and nine year old daughters and was a joy to have!

Silver Sevens Lounge: Our server, Brea, was awesome. Such a sweetheart!

Silver Sevens Lounge: Troy is a great bartender!!!!

Slots: John was very friendly and helpful. He had a smile on his face, and very willing to help with whatever I needed. I was in the casino playing slots.

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L&D On-line Resources

LEARNING & DEVELOPMENT

Upcoming in

Learning & DevelopmentAll MLCV Associates Are Welcome

DiSC Thursday, April 21 12 pm - 5 pm

Participants identify and obtain understanding of behavioral tendencies and develop personalized growth strategies to increase their effectiveness in communicating with others.

Service from the Heart Thursday, May 12 1 pm - 5 pm

Description: This class focuses on providing exceptional Guest Service. Exceptional Guest Service is service from the heart. During the session, Associates will analyze their own Guest Service skills, and look at options and opportunities that they have in their work areas to provide exceptional service. Participants will leave the class with action steps to improve Guest Service in their work areas.

Learning to Lead Thursday, May 19 9 am - 1 pm

Participants gain an understanding of the differences between leading and supervising. Participants also learn the four leadership concepts of being an effective leader.

Click here, or contact your supervisor or Tina Bartheidel (extension 4808) to register!(Personal and Career Development Classes count as one WHIP choice.)

Commitment is KeyThere is no question about it: Commitment is a key to success whether it's in a marriage, a business, personal and professional growth, or sports. What made Larry Bird one of the best players in basketball? He was considered slow, and many thought he could not jump. Sometimes it almost looked like he was playing in slow motion. But Larry Bird succeeded as a player because he was totally dedicated to success. He practiced more, played harder, and had more mental toughness than most of his competitors. He got more out of his talents than almost anyone did. The same was true with Tom Watson, the great golfer. Tom was nothing special at Stanford, considered just another kid on the team. But his coach still talks about him, saying, "I never saw anyone practice more." Russell Wilson, quarterback of the NFL Champion Seattle Seahawks has always been considered too short to play the pivotal position. But it is his dedication to improving at every practice and every game, constantly watching film of upcoming opponents, and ultimately, goal-setting to do whatever is necessary to win each game that has made him a football household name, of late. You see, the difference in physical skills between athletes doesn't tell you much. It's the quality of their commitment

that separates the good players from the great. People who are committed to success are willing to do whatever it takes, as long as it doesn't harm anyone else. Everything they do reflects their commitment. Ask yourself the following questions and think about your answers: "How strong is my commitment - to my career, my relationships, my personal growth? How much of my time and energy do I give these things? Do the results I get reflect my level of commitment?" Now here is another question for you to consider: How do you feel about your answers?

For more articles from the Pacific Institute follow this link: http://www.thepacificinstitute.com/articles

For more information, or to submit articles for the newsletter, e-mail the Grand Times, or utilize the Grand Times drop box in the Associate hallway.

DAILY SPECIALS

April 8- 10

Friday: Draw a Bird DayBreakfast: Two Eggs, Breakfast Meat, Hashbrowns, ToastLunch: Beef & Cheddar Sandwich with Tator Tots or Veggies Saturday: Baby Massage DayBreakfast: Two Eggs, Country Hashbrowns, ToastLunch: Rueben Sandwich & Kettle Chips

Sunday: National Sibling DayBreakfast: Breakfast Burrito & FruitLunch: Chicken Fried Chicken, Mashed Potatoes, Country Gravy, Veggies

Sandwich of the Week: TBLTWrap of the Week: Philly Steak Wrap

April 11 - 15

Monday: International “Louie Louie” DayBreakfast: Two Eggs, Breakfast Meat, Hashbrowns, ToastLunch: Kielbasa, Mac & Cheese, Veggies

Tuesday: National Be Kind to Lawyers DayBreakfast: Eggs Benedict & HashbrownsLunch: Tortilla Chips Taco Salad

Wednesday: National Bookmobile DayBreakfast: Country BreakfastLunch: Two Chili Dogs & FruitHealthy Choice: Herbed Chicken, Baby Reds, Steamed Cabbage

Thursday: Dictionary DayBreakfast: Meat & Cheese Omelet, Hashbrowns, ToastLunch: Pulled Pork Grilled Cheese & Soup

Friday: Income Tax Pay DayBreakfast: Western Eggs, Hashbrowns, ToastLunch: Chicken Chow Mein, Egg Rolls, Fortune Cookie

Sandwich of the Week: Parmesan Chicken on Sour DoughWrap of the Week: Southwest Club Wrap

*Menu is subject to change. Lunch special is available 10:30am – midnight; Breakfast special available midnight to 10:30am.

BirthdaysApril 8

Adam Branchaud Kimberly Molash Cassandra White Anna Brown Constance Dean Marie Snell

April 9Ned Weizenegger Brian Bous Brittany Proper Karen Moe Tamara Erickson Edward Lawson

April 10Kathleen Thiry Jacqueline Miller Rhonda Kirchmeier Leslie Schmolke Amy Ziegler

April 11Christian Buehler Ross Freeman Jay Oetterer Maggie Jacobson Rachael Pumarlo Lewis Boykin Kristin Holmes

April 12Larry Marotz Amanda Tarrell Derek Miner Samantha Yocum

April 13Dorothy Felde Harley Spencer Corrin Locke Bruce LaFave Kathleen Walker Lori Schmolke

April 14Austin Fleischauer Monica Rosenbaum Beau Hunter Jacob Stenger Elmer Jackson Michael Siedlecki Vicki Kroschel

AnniversariesApril 8

David Crabtree Amber Kolecki Adam Branchaud Cliff Thomas Cheryl Stenberg Patricia Sunstrom Susan Clark

14 years 3 years 3 years 3 years 3 years3 years

April 9

Naomi Nolan Glen Stember Lance Bebensee Branden Vork Jordan Jubera RebelAnn Chromey Theresa Higgins

15 years 15 years 9 years 9 years 4 years 4 years

April 10Susan Held Karl Rogalla

23 years 21 years

April 11Elizabeth Schmidt JoAnn Larson Brenda Rodenborg Andrew Alderink

25 years 23 years 11 years 5 years

April 12Millie Storebo Alicia Yabu Daniel Brown

12 years 12 years 6 years

April 13Dorothy Felde Jolene Kemper Edward Stinson Nicholas Burth Gary Irish Robert Dallin Aubrey Davidson Trista Sisko Barbara Miller Alexander Bittner Jean Holine LaDonna Conway Adam Dochow

18 years 11 years 7 years 1 year 1 year 1 year 1 year 1 year 1 year 1 year 1 year 1 year1 year

April 14William Randall Marvin Simons Leon Kasper Julie Alderink Jessica Voeltz Karen Hoyal

13 years 8 years 8 years 8 years 2 years 1 year