Governance Slidepack June2010 Without Notes
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Successful governance
Eleanor Winnsource
method or magic
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Understand what governance really
means
Understand the accepted
methods for good governance
Understand what makes
governance of a relationship really
fly – the magic
OBJECTIVES
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Governance is the activity of governing. It relates to decisions
that define expectations, grant power or verify performance
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Governance in its widest sense refers to how any organisation, including a nation is run. It includes all the processes, systems and controls that are used to safeguard and grow assets.
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governance
is
not
a
mystery
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…a magic pill
governance is not…
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• no surprises
• control
• joint working
• “recommend to a friend”
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If there were a recipe for good governance what would be on the ingredients list?•Reporting•Performance management•Financial management•Contract management•Demand management•Risk management
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ReportingWould you drive a car without looking at the
dashboard?
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good reporting is …
RegularClear Complete Unequivocal metricsFit for purpose metrics
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Performance management is…
Service level reporting
Problem management
System/process change
Project management
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Financial management
Budgetary management
Invoice reconciliation
Benefit tracking
Business case mgt
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Contract managementCompliance on both sidesMaintain lists and schedulesManage change
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• It still has to be about the customer
• Collaboration between customer and supplier will make all the difference
• Keep it visible
Demand management
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Risk management • Audit • Protection of commercial
position• Review of key docs such
as exit plan
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3 layer model• executive• management• Operational
Each serves a different purpose and is important in its own way
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Options for managing multiple suppliers • Best practice sharing – ad hoc• Formalised best practice sharing• Integrated vendor management organisation
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So, where’s the magic?
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Relationship• Trust• Flexibility• Mutual recognition• Alignment
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Trust and
collaboration are
essential
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But hold their own
dangers
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Culture• Curiosity• Lack of fear• Willingness to take
risks• Shared
responsibility
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Taking a longer term view isn’t easy…
…it takes balls
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changeContinuous improvementActive change process