For more information on Tech Mahindra’s Greenfield services, please contact:mktg@techmahindra.com

www.techmahindra.com

Get ready for the launch

India

Australia

Europe

Africa

Americas

Singapore

Middle-East

About Tech MahindraTech Mahindra is a global systems integrator and business transformation consulting firm focused on the communications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage.

For over two decades, Tech Mahindra has been the chosen transformation partner for wireline, wireless and broadband operators around the world. Tech Mahindra's capabilities span across Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility, Security Consulting, Testing, and other areas.

Tech Mahindra's solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Managed Services, Remote Infrastructure Management and BPO. Over 33,500 professionals service clients across the telecom eco-system, from a global network of development centers and sales offices across Americas, Europe, Middle-east, Africa and Asia-Pacific. With annual revenues in excess of US$ 976 million, Tech Mahindra is the largest telecom-focused solutions provider and 5th largest software exporter from India.

Copyright © 2010 Tech Mahindra : All rights reserved.

Tech Mahindra offers Mission critical BSS & OSS Solutions for Tier 1, 2 and 3 service providers, by taking end-to-end program ownership. Tech Mahindra solutions cater to a variety of Industry segments (including broadband, ISDN/PSTN, VPN, VoIP, private Circuits, as well as next generation services. Tech Mahindra has a well-defined methodology for executing different lifecycle projects in B/OSS. Tech Mahindra has made significant contribution in OSS standardization efforts initiated by industry bodies such as Tele Management Forum (TMF) & OSS through Java (OSS/J). A solution where all launch critical processes are fully supported on Day 1 and which is extendable to support all ‘nice to have’ processes also. We at Tech Mahindra understand that startup

wireless operators rely on simple products that are easy for the market to absorb, they need a solution that is practical, highly usable, future proof, extendable, and risk free.

Are customer acquisitons & launch timelines keeping you awake? Here’s your Soution!

Get Ready for the Launch

Synergizing business, technology, VAS and market are a pre-requisite for the functioning of any Greenfield operator today. Not assuring the quality of moving parts which are critical to launch would adversely impact the smooth working. A Greenfield operator must ensure optimal Capex/Opex spends. Moreover in today’s era of cut throat competition, achieving service supremacy and customer centricity are the key focus areas.

Tech Mahindra’s Greenfield services practice brings in a rich experience of skilled consultants and for any Greenfield launch. Tech Mahindra’s Greenfield services ecosystem is a combination of best practices, innovative solutions, competency development and strategic vendor alliances to address the requirements of Greenfield operators through end-to-end solutions in the Greenfield services space.

world class business processes

Customer at the centre of Value Creation

Why Tech Mahindra?

Business Benefits

Go Live within 4 months

Lower your time to market

Reduce your TCO

Enhance ARPU with VAS

Reduce CAPEX & OPEX with our expertise in transformation

Fifteen successful implementations of Tier1, 2,3 & large incumbents

Strong E2E Transformation experiences

E2E B/OSS Implementation in less than 6 months

Enablement to achieve faster Time-to-market

Helps obtain bare minimum IT Stack from day 1 of operations

Ability to tailor a COTS based solution within budgets

TechM’s SI+MS capability +Reduced Risk for it’s clients

Ability to take complete ownership of the infrastructure & its management

Ability to make a seamless transition for SI to MS without operational delay

Enablement of network based pre-paid postpaid convergence

Strong vendor eco system management

Ability to commit to and take ownership of SLAs and metrics with regards to business KPIs

Sharp & proactive local teams who understand the market and provide guidance to our offshore based teams on market trends & policies

Operations support & readiness

Inventory management, data migration & data quality analysis

Fulfillment

Workflow development, Service/Resource Activation, Subscriber Provisioning

Assurance

Fault Management, Performance Management, QoS & SLA monitoring, root cause analysis with extensive experience in deploying solutions for a variety of services (such as broadband, MPLS, VPN, VoIP, Data & legacy) using diverse technologies like broadband IP,MPLS,SDH,DWDM, ATM & Wi-Fi), Tech Mahindra has a complete offering in the OSS Domain spanning the entire spectrum: Consulting, Implementation,. Managed Services & Business

Our OSS offerings

BSS Strategy Formulation Revenue Assurance

BSS Solution Architecture & Audit Assessment Partner Relationship Management

BSS Performance Audit & Tuning Order Management

Revenue Leakage Audit Product Upgrades

Telecom Expense Management Complex Contract Management

CRM Solutions Solutions Inventory Reconciliation

Converged NxG billing Bill audit & reconciliation tool

Convergent Mediation Wholesale voice traffic reconciliation

Adjunct, Rating, Roaming, Billing BSS Managed Services

Real-Time convergent Charging Interconnect Account Settlement

Real time active charge Revenue Assurance & Management

Interconnect Solution

Our BSS offerings

Tech Mahindra BSS strategy

Our WiMax Offerings

Complete offerings under one roof:

Radio planning to Deployment and Managed services

Ecosystem partners like Redline , Aricent , Starent to meet the requirements of all categories of operators globally

Large Deployments, support and integration skills engineers with product background

Professional Memberships: Member of the WiMAX Forum, Broadband Consortium of India (BWCI) and International Engineering Consortium (IEC)

WiMAX Labs (Application and pre-certification) with pre-integrated components including Applications

Benefits

Our IPTV Offerings

E2E implementation & Deployment

Network design & Performance engineering

Content life-cycle management & Security solutions & services

Value-Added applications development

BSS-OSS solution integration

Managed services

Ecosystem partners like Sun Microsystems & Microsoft

IPTV labs in partnership with Sun Microsystems developing components and applications

Convergent Billing Solution for a 3.5G Operator in Egypt

The client wanted an on time and within budget convergent solution in order to launch their services for their new Greenfield operation. Ericsson was chosen as the lead contractor by the client to provide an end-to-end telecom solution including Convergent charging and BSS against significant competition. Ericsson chose Tech Mahindra as its System Integrator to deliver the Business Support Systems to the client.

Business Value Delivered

Acquired fastest ever subscriber base i.e. 1 million subscribers within 50 days and 5 million within 8 months from the date of launch

Realization of higher sales revenue due to launch of 3.5G premium products from day one itself

Fully ready solution supporting innovation & differentiation from competition

Business and systems ready for services within aggressive delivery timelines

Drastically reduced time to market

Clear visibility of expense sheet for the next 2 years

The client wanted a synchronized launch of all their services from day one in conjunction with the rollout of their new sales & dealer channels. They required the set-up of data centre, IT systems and support environment to manage the services.

Tech Mahindra implemented an entire BSS stack including retail and wholesale billing along with web based point of sales service.

Business Value Delivered

Phase 1 and Phase 2 of the project delivered within scheduled time

Record 280 thousand subscribers reached within 30 days of launch

2nd year subscriber projections were reached within 3 months from the date of launch

Enhanced customer satisfaction due to excellent services from day one

Obtained a best fit within budget solution

Average brand recall post launch was very high

Greenfield Launch for a telecom operator in Yemen

The client needed a strategic partner who could undertake the end-to-end outsourcing of their IT domain. The partner was required to own, build, operate and support all the operational activities of the client. They needed a solution to address challenges of revenue leakages, frauds, mismatches and incorrect configuration in their existing network. Tech Mahindra as a strategic partner implemented end to- end IT stack & associated business processes. Tech Mahindra leveraged its Revenue Assurance experience to provide an end-to-end Fraud Management and Revenue Assurance (RA) solution.

Business Value Delivered

Improved revenue on voice services by 3% in a short span of 3 months

40k activations per day with 100% success

Ensured 99.99% availability of charging systems

Increased focus on core competencies due to high operational efficiencies

Quick roll-out of new & innovative services into the market with cost effective products

Enhanced customer satisfaction and experience due to a high turn around time in issue resolutions

Timely and accurate invoice verification and revenue settlement

Reduced total cost of ownership by eliminating the need to hire RA performance consultants and database administrators

Lower cost of monitoring applications through offshore support

End-user empowerment by substantially reducing dependence on IT department

Greenfield Launch for Tier 1 Operator in Indonesia