© ROL SOLUTIONS LTD. 2011 GOVMETRIC, SERVMETRIC AND THE SMILEY FACES LOGO ARE ALL REGISTERED TRADEMARKS OF ROL SOLUTIONS LTD.

GovDelivery and GovMetric integrationNic Streatfeild

Capture the Voice of the Customer• Collect feedback

at every contact point

• Multi-channel• Point-of-

experience

Analyse feedback• Translate feedback

into actionable insight

• Real-time reporting

• Integrates with other systems

Take action• Base decisions on

data and facts• Measure

improvement• Demonstrate

performance

The GovMetric Approach

GovMetric has become the single most widely used solution for capturing the Voice of the Customer across multiple access channels. Language localisation enables us to support clients in Wales and, most recently, the Netherlands.

De facto standard for Local Government

Over fifteen million UK citizens are regularly exposed to the trademarked GovMetric Smileys, making them synonymous with the act of giving feedback.

Unrivalled brand awareness

Simple, quick and consistent remains at the heart of GovMetric surveying, and it is this approach that has enabled us to build one of the largest benchmarking knowledge bases in the sector. But now our clients can learn even more about their customers’ experiences by creating customised GovMetric surveys.

Consistency AND Flexibility

Measure Subscriber Satisfaction…

GovMetric Integration allows

you to measure the success of your

messages.

Integrate into channel performance measurement

Measure customer feedback on GovDelivery and compare against other channels

Measure relative service performance

Measure customer feedback on GovDelivery on service by service basis

Track feedback comments

Track and respond to feedback

comments from GovDelivery

communications

Automated Alerts

£Zero Incremental Cost

When are our bins being emptied?

Cost to Authority £3.21

Satisfied Customers, Lower Cost

Informed Communities, Lower Cost

Automated Alerts

£Zero Incremental Cost

Cost to Authority £3.21

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open today