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Golden!Gate!BPO!Solutions,!LLC!

Overview!Contact!Center!Outsourcing,!Advisory!Services,!and!Law!Group!

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Resource""Perspective"

Relationships"""

Company!Overview!Founded!in!2006,!Golden!Gate!BPO!Solutions!provides!multiAchannel!contact!center,!customer!engagement!and!business!process!outsourcing!services!on!behalf!of!its!clients.!

We!have!a!passionate!team!and!innovative!approach!that!allows!us!to!deliver!small!and!large!scale!high!touch!outsourcing!solutions,!enhancing!each!stage!of!the!customer!relationship!management!life!cycle!to!acquire,!retain!and!support,!grow!and!optimize!customer!relationships.!

Our!customer!engagement!centers!are!located!in!the!United!States,!Dominican!Republic,!Belize,!and!the!Philippines,!from!which!we!offer!multiAlingual!voice,!email,!web!chat,!social!media,!backAoffice,!online!help!desk!and!automated!support.!

In!addition,!we!provide!strategic!consulting,!legal,!and!advisory!services!for!many!clients!spanning!business!and!operational!improvement!and!restructuring,!financial!analysis!and!planning,!technology!procurement!and!implementation,!and!sales,!marketing!and!brand!enhancement.!

Golden!Gate!BPO!Solutions!helps!organizations!to!define!and!produce!extraordinary!customer!engagement!strategies!and!business!results.!!Our!work!provides!increased!customer!loyalty!and!superior!results!for!our!clients.!

Our!real!value!is!in!who$we$are!not!just!in!what!we!do.!!Whether!our!engagement!is!strategic!or!operational,!we!make!things!happen.!!We!enable!people!to!bring!out!the!best!in!themselves!in!even!the!most!difficult!situations!and!we!do!what!it!takes!to!get!results.!!

The!leadership!team!consists!of!finance!and!legal!specialists,!operational!experts,!and!customer!engagement!strategists.!We!understand!the!strategic!and!operational!challenges!many!clients!face!and!have!the!knowledge!and!breadth!of!experience!to!help!them!succeed.!!In!addition!to!our!experience!and!insight,!our!team’s!real!expertise!lies!in!how!we!apply!it!and!what!drives!us!every!single!day!A!our!commitment!to!always!be!a!resource,!understand!your!needs,!provide!transparent!advice!and!take!actions!centered!by!perspective!(based!on!our!own!successes!and!failures)!and!forging!lifeAlong!personal!and!business!relationships.!

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Services:!

Advisory"Services"

Golden!Gate!BPO!Advisory!Services!provides!strategic!and!operational!consulting!services!with!an!experienced!team!that!includes!various!subject!matter!and!technological!expertise.!!!

We!help!clients!evaluate!their!strategic!planning,!business!and!operations,!including!their!contact!center!operations!and!business!process!outsourcing,!to!identify!opportunities!where!they!can!enhance!shareholder!or!enterprise!value,!increase!revenue!generation,!improve!operational!delivery,!reduce!costs,!and!put!in!place!the!framework!for!an!operation!and!culture!that!promotes!continuous!improvement.!

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Investment"Banking"

Golden!Gate!BPO!Investment!Banking!provides!companies!with!senior!level!sellAside!and!buyAside!M&A!advisory!services!in!order!to!help!clients!reach!their!personal,!financial!and!business!objectives.!!We!are!100%!results!driven!and!committed!to!maximizing!value!for!our!clients.!!

We!focus!only!on!the!middle!market,!an!area!that!has!traditionally!been!underserved!by!Wall!Street.!!Golden!Gate!BPO!Advisory!provides!the!same!level!of!expertise,!strategic!advice!and!professional!transaction!execution!typically!only!available!to!notably!larger!companies.!!!

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Call"Center"Outsourcing"

Golden!Gate!BPO!Outsourcing!provides!call!center!outsourcing!and!management!services!to!small!and!midAsized!call!center!outsourcing!providers.!!!Choosing!and!sourcing!to!the!correct!outsourcing!partner!is!just!the!beginning!in!what!requires!continuous!and!strategic!management!to!drive!all!of!the!efficiencies!and!benefits!one!can!achieve!with!a!third!party!service!provider(s).!Our!team!works!with!you!to!establish!outsourcing!goals,!evaluate!call!center!processes!and!tools,!call!center!management!and!monitoring!to!drive!performance!and!develop!partnerships.!"

Law"Group"

Golden!Gate!BPO!Law!Group!attorneys!average!over!20!years!of!corporate,!business!and!litigation!experience!serving!small,!mediumAsized!and!large!entities!as!well!as!individuals.!

Our!goal!is!to!provide!our!clients!with!legal!representation!that!goes!beyond!just!knowledge!of!the!law,!contract!terms!and!conditions,!or!the!process!and!details!related!to!pursuing!or!defending!litigation!claims.!!In!order!to!be!effective!legal!counselors,!it!is!imperative!we!get!to!know!and!truly!understand!each!of!our!clients,!their!individual!and!business!needs!and!goals,!and!how!we!can!successfully!assist.!

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Complete!Life!Cycle!Solutions!!

Acquire!• Sales!&!PromoZons!to!ExisZng!Customers!

• Loyalty!MarkeZng!&!Service!

• Affinity!MarkeZng!Services!

• New!Product!Launch!Sales!&!Support!

• Customer!Save!Channel!Support!

• Direct!Response!Sales!&!Support!

• Social!Media!Contact!Management!

Retain!• Customer!Care!• Technical!Support!• Help!Desk!• WebABased!SoluZons!• Account!Servicing!• CollecZons!• BPO!BackAOffice!SoluZons!(EssenZal!FuncZons)!

• Save!and!RetenZon!Channel!

Grow!• Sales!&!PromoZons!• Market!Research!• Lead!GeneraZon!• New!Customer!AcquisiZon!

• CrossASell/UpASell!

OpZmize!• Data!AnalyZcs!• Brand!Awareness!Services!

• Concept!&!Product!TesZng!

• Quality!Monitoring!&!Recording!

• BPO!&!BackAOffice!SoluZons!(NonAEssenZal!FuncZons)!

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Locations:!!

Corporate!Headquarters!–!Weston,!FL!

United!States!

Miami,!Florida!

Scobsdale,!Arizona!

Belize! Belize!City,!Belize!

Dominican!Republic!

SanZago,!Dominican!Republic!

Santo!Domingo,!Dominican!Republic!

Philippines! Clark,!Pampanga!

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Golden!Gate!BPO!Solutions,!LLC!Corporate!Office!The!Bell!Tower!at!Weston!Town!Center!1792!Bell!Tower!Lane!Weston,!FL!33326!888A501A8368!

www.GoldenGateBPO.com!