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United Nearshore Operations Overview United Nearshore Operations (UNO) is a global BPO and Customer Engagement Center, with location in Santiago, Dominican Republic. UNO's Corporate Parent, D'Clase Corporation launched the call center operations in 2004, (10 years in business). UNO was formed as a privately held Panamanian company.

Although UNO is a fully independent company, our unique roots come from our corporate parent company, The D'Clase Corporation, which was founded in 1986 as an apparel manufacturing organization. They have grown to include 11 companies with 11,000+ employees serving the U.S. market. Through steady growth and a strong sense of social and national commitment the organization has become responsible for integral parts of the infrastructure of the Dominican Republic including the following business sectors: Telecommunications & Communications, Transportation, Banking, Healthcare, Manufacturing and Customer Relationship Management. UNO, Inc. is one of these companies. UNO currently holds 70% of the local contact center market share, therefore being the largest and most stable call center service provider in the region.

UNO has experienced a steady growth pattern since opening our doors in 2004 to our current state of 760+ work stations and over 1,100 employees (and growing). A key attribute to our scalability and steady growth have been our internal succession plans and administrative training program, to identify and develop internal talent and subsequently promotion them to occupy new administrative positions.

An attribute that sets our organization apart is the way we conduct business with our clients. When UNO establishes a business relationship with a client, UNO does not simply treats such as a relationship of client-vendor, but as a partnership and therefore we do everything possible to protect our mutual interests. This and as well as other factors have allowed UNO to maintain a very healthy portfolio of well-respected clients, with a 6-year average tenure.

Another key element of our success has always been our talented resources and our cultural affinity to US and Latin Markets. We are able to communicate efficiently and accurately with our English and Spanish speaking customers, providing them the comfort of someone who natively speaks their language and understands their idiomatic expressions. It is important to highlight UNO's commitment to ensure the growth of the talent pool through our innovative and tailored free English language classes provided at UNO's English Language University to students in Santiago and surrounding areas.

In addition, our state of the art infrastructure as well as quality driven processes enhance the experience that our client's customers have, and increase client and customer satisfaction.

UNO is PCI DSS level 1 certified company since June 2011.

760+ Workstations Bi-Lingual

Multi-Channel

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• Santiago is the country's second largest city and is the central region's metropolis.

• Santiago is a very active and productive city with vibrant restaurants, culture, shops and nightlife.

• Close cultural affinity with the United States

• Short flight from Miami, FL

• “Hurricane-Proof“ - Santiago is more sheltered than other parts of the country from hurricanes because of its location in the Cibao Valley.

• UNO Santiago – Most sought after contact center employer

• Language poficiences – English, Spanish, French and French Creole

• Most advanced Telecom Infrastructure in the Caribbean

• Favorable workforce demographics – 15.5% Unemployment

• Vibrant, skilled talent Pool - Local Labor Pools – 1,936,721 local population

• Established employment vertical – Over 100,000 call center positions in the local job market.

Country and City Overview

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