Globoforce SHRM Webinar July 2013
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Transcript of Globoforce SHRM Webinar July 2013
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DRIVING STRONGER PERFORMANCE THROUGH EMPLOYEE RECOGNITION
SHRM/GLOBOFORCE EMPLOYEE RECOGNITION SURVEY, SPRING, 2013
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Thad Peterson Director, Product & Content Marketing
Globoforce
Alex Alonso, PhD, SPHR Vice President for Research
SHRM
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HUMAN CAPITAL FACTORS: WHY THEY MATTER
Human capital is the biggest challenge facing corporations today globally The Conference Board CEO 2013 Challenge survey
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SURVEY DEMOGRAPHICS
803 respondents
Company size
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SPRING 2013 SHRM/GLOBOFORCE SURVEY REPORT
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REPORT FINDINGS
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• Executive Insight
• My Team • Talent Maps • Activity Reports • Budget Analysis
• Profiles • My Activity
• Recognition Intelligence • Activity Reports • Budget Analysis
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SURVEY RESULTS
Engagement: #1 HR Concern Recognition: What makes it most effective Performance Reviews: Positive impact of crowdsourcing
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EMPLOYEE ENGAGEMENT
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How important is it?
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EMPLOYEE ENGAGEMENT COMES FIRST
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Which of these are the most important HR challenges to your organization? (select your top three choices)
MOST IMPORTANT HR CHALLENGES
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PERCENT OF RESPONDENTS WHO CALL ENGAGEMENT A TOP HR CHALLENGE
CONCERN FOR EMPLOYEE ENGAGEMENT UP
How do this year’s top HR challenges compare to last?
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WHAT DRIVES ENGAGEMENT?
More than half of companies with recognition programs tied to corporate values saw increases in engagement as a result of those programs
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POSITIVE REINFORCEMENT OF…
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WHAT IS EFFECTIVE RECOGNITION?
VALUES
BEHAVIORS
ACCOMPLISHMENTS
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IN YOUR PROFESSIONAL OPINION, WHICH OF THE FOLLOWING ITEMS HAVE THE MOST IMPACT ON EMPLOYEE ENGAGEMENT AT YOUR ORGANIZATION?
Appreciation by direct supervisor
Opportunity to advance
Salary and bonus
71%
41%
36%
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POSITIVE FEEDBACK IS POWERFUL
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94 percent of survey respondents say positive feedback has a greater impact on improving performance than negative
What has a greater impact on performance – negative or positive feedback?
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HR AND EMPLOYEES AGREE: POSITIVE FEEDBACK MOTIVATES
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Which is more effective in motivating you?
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BUT FAR FEWER PEOPLE ARE SATISFIED WITH RECOGNITION
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Are you satisfied with the level of recognition you receive for doing a good job at work?
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RECOGNITION GOES BEYOND IMPROVING PERFORMANCE AND MOTIVATION
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EMPLOYEES BETTER UNDERSTAND COMPANY OBJECTIVES
Does recognizing employees for their accomplishments provide a clearer understanding of a company’s organizational objectives?
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RECOGNITION HELPS EMPLOYEES UNDERSTAND GOALS
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RECOGNITION PROGRAM TIED TO CORPORATE
VALUES
VS.
RECOGNITION PROGRAM NOT TIED TO CORPORATE
VALUES
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Recognizing employees for accomplishments provides a clearer understanding of organizational objectives
89%
69%
50%
55%
60%
65%
70%
75%
80%
85%
90%
Tied to corporatevalues
Not tied tocorporate values
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THE IMPORTANCE OF VALUES IN ENGAGEMENT
Employees who say values are clearly known and understood at their companies are
20
30x more likely to be highly engaged at work.
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PRAISE THE RECOGNITION FORMULA: PRIZE
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RECOGNITION WITH REWARD MOTIVATES
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Are employees more motivated by recognition with or without a reward?
PRAISE PRIZE MOTIVATION
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EMPLOYEES ARE TURNED OFF BY NON-MONETARY AWARDS
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Which of the following statements do you agree most with?
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THINK BEYOND TENURE
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EFFECTIVENESS OF RECOGNITION PROGRAMS
In your professional opinion, how effective are the following elements of your organization’s employee recognition program?
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CROWDSOURCING THE PERFORMANCE REVIEW
An open call to an organization to recognize peer behaviors
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In your professional opinion, which of the following would provide a more accurate picture of employee performance?
HOW DO YOU GET A MORE ACCURATE PICTURE OF EMPLOYEE PERFORMANCE?
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CROWDSOURCED FEEDBACK AND EMPLOYEE PERFORMANCE REVIEWS
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Do you think crowdsourced recognition (relying on input from multiple sources) would be helpful data to incorporate into employee performance reviews?
Crowdsourced recognition would help employee performance reviews
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ORGANIZATIONS THAT USE CROWDSOURCED DATA HAVE MORE EFFECTIVE PERFORMANCE REVIEW PROCESSES
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Is your organization’s performance review process effective in achieving the goals of your organization or does it need to be completely overhauled?
PERFORMANCE REVIEW IS EFFECTIVE
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MANAGERS EFFECTIVELY ACKNOWLEDGE AND APPRECIATE EMPLOYEE PERFORMANCE
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On average, do you think managers or supervisors at your organization effectively acknowledge and appreciate employees’ performance?
Crowdsourcing improves manager ability to appreciate employee performance
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EMPLOYEES CRAVE MORE FREQUENT FEEDBACK
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When do you prefer feedback? (Check all that apply)
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• a driver of engagement and performance
• an opportunity to reinforce corporate values
• more motivating with praise AND prize • more effective when extended beyond
acknowledging tenure alone • most beneficial in evaluating
performance when incorporating crowdsourced data
RECOGNITION IS…
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SPRING 2013 SHRM/GLOBOFORCE SURVEY REPORT
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