Global Star Certification - Your Gateway to Excellence
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Transcript of Global Star Certification - Your Gateway to Excellence
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Global Star Certification
Your Gateway to Market Recognition
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Why Another Certification?
• It’s NOT!
It’s the Only Certification Developed
Specifically to Qualify the Viability of
Outsourcing Suppliers
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Exceeds Requirements as set forth by Sarbanes-Oxley,
SAS70, Six Sigma, ISO, CMMi and ITIL Frameworks
Fulfills and in Most Cases Exceeds obligatory
qualification for regulated industries
√ Aerospace
√ FDA Regulated Enterprise (Pharmaceutical, Medical
Devices)
√ Nuclear and Defense Strategic Industries
√ Finance, Insurance and Banking Sector
Requirements
MET & EXCEED REQUIREMENTS BEFORE BEING ASKED!
Why Another Certification?
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History
• Established in 1988
• Delivered to over 300 clients in 70 nations
• Buyer Driven – Serves as the Diamond Standard for
Qualify Suppliers Long Term Business Viability
• Viability is the Foundation on which Capability can be
adequately assessed
• Utilized by…
– Buyers
– Suppliers
– Venture Capital Organizations
– Legal Counsel
– Special Interest Groups
– Advisors
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Viability is Pivotal
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The Value Proposition:
Brand & Business Building Using GSC
• Deborah Kops (Buying Brand)points out: “Without a viable outsourcing brand, revenue growth becomes a hit-or-miss proposition. It’s not to say that the ‘best-kept secrets’ - the standard industry euphemism for companies that do not have distinguishable brands -do not attract new clients, or expand their share of existing client wallet. But there is no instant marketplace recognition, and dollars spent on marketing have suboptimal return.”
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Buyers Value Proposition
• Reduced Buying Risk
• Better Insight About Supplier Companies
• Equalizes Cross-Cultural Evaluation
• Provides Consistency to Supplier Examinations
• Expedites Buying… Time is Money
• Objective and Impartial
• Affordable – High Value Return on Investment
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Supplier Value Proposition
• Brand – Unique Recognition & Value Importance
• Roadmap for Strategic Company Growth
• Eliminates Cross-Border Country Comparisons
• Priced for Foreign Markets – High Rate of Return
• Foundation that Amplifies Other Qualifications
• Recognized Importance from the ‘Buyer’s Viewpoint
• Expedient Assessment Delivery
• Shortens Sale Cycle
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Global Star on the Sales Pathway
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Value for Both Buyer & Suppliers
• Conducted by Qualified/Experienced
Examiners
• Dual Qualification Quality Control
• Rates Viability & Considers Process Maturity
• IIOM Governing Board Oversight
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Like a STAR there are Five Possible Ratings
One Optimal Level (O)
Two Stable Viability Levels (S & S1)
Two Foundation Viable Levels (F & F1)
O
S S1
F F1
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The Journey of Success
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Our Examiners
• All Assessments are Conducted by Qualified
Examiners with Specialization in Business Process
Viability
• Extensive Initial Assessment Training
• Annual Re-Certification
• Supervision During All Examinations
• Qualified to Regional, Global and Supervisory
Experience Levels
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Assessment Approach
Step 1 GSC™ Contracted Engagement Established
Step 2 GSC™ Pre-Assessment Questionnaire
(2-3 days-Client)Step 3 GSC™ Offsite Questionnaire Review
(3-5 days/IIOM)Step 4 GSC™ Onsite Examination
( 2-5 days/IIOM & Client)Step 5 GSC™ Onsite Offsite Full Examination Review &
Scoring (5-10 days/IIOM)
Step 6 GSC™ Qualification Awarded
(within 30 days)
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Certification Elements
(22.KVA) Key Viability Areas
• Business Viability Foundation (11.KVA)• Organizational Structure
• Management Qualifications & Tenure
• Service Delivery Visioning
• Historical Performance – Fiscal & Evolutionary
• Financial Stability
• Capitalization and Funding
• Budgeting and Monitoring
• Ratio Study (eg. Debt/Earning…)
• Marketing Collateral & Vision
• Sales Framework
• Short & Long Term Planning
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Certification Elements (continued)
Key Viability Areas (22.KVA)
• Operational Foundation (11.KVA)• Staffing –
Qualifications/Turnover/Development
• Process Qualifications & Maturity Level
• Technical & Operational Infrastructure
• Communication Channels
• Social Sustainable Responsibilities
• Product Delivery Snapshot Assessment
• Historical Delivery Performance
• Capacity Bandwidth Analysis
• Organizational Depth
• Customer Satisfaction
• Operational Cohesion
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The Goal…
Provide Business Value to Both Suppliers and Buyers of
Outsourcing Service. To Deliver a Independent and
Unbiased Qualification in an Expedient Fashion with
High Investment Return.
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Join Others Who Realize The
Value of the Global Star
Certification
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Contact…
The International Institute for Outsource
Management
www.Int-IOM.org
Or
Your Regional IIOM Office
For further Information