SCHEDULE-AT-A-GLANCE

GLOBAL KNOWLEDGE INTEGRATION – EMPOWERING DECISIONS

Introduction

Vice Admiral Nancy A. Norton is the director of the Defense Information Systems Agency (DISA) and the commander of the Joint Force Headquarters Department of Defense Information Network (JFHQ-DODIN). As the director, Defense Information Systems Agency, Vice Adm. Norton manages a global network and leads more than 8,000 military and civilian personnel who plan, develop, deliver, and operate joint, interoperable command and control capabilities and defend an enterprise infrastructure in more than 42 countries. This mission directly supports the president, secretary of defense, Joint Chiefs of Staff, combatant commanders, Department of Defense components, and other mission partners across the spectrum of combat and combat support operations.As the commander, Joint Force Headquarters – Department of Defense Information Network, Vice Adm. Norton is charged with the direction and synchronization of defensive cyberspace

activities, providing unity of command and unity of effort across the Department of Defense. She is responsible for organizing, training, and equipping the military and civilian staff who secure, operate, and defend the DODIN.

Vice Adm. Norton, a native of Oregon, graduated from Portland State University with a bachelor’s degree in general science. She was commissioned in 1987 through the Navy Officer Candidate School. She holds master’s degrees in computer science from the Naval Postgraduate School and in national security and strategic studies from the Naval War College, where she was the President’s Honor Graduate. She served as a fellow on the Chief of Naval Operations (CNO) Strategic Studies Group XXXII.

Vice Adm. Norton has served in information warfare billets at all levels, afloat and ashore. Her assignments include Naval Communications Stations in Hawaii and Nevada, as well as command in Bahrain. She developed cyber security programs on the staffs of U.S. Pacific Command and Pacific Fleet. She directed communications for Cruiser Destroyer Group 12 aboard the USS Enterprise and for the U.S. 6th Fleet and Naval Forces Europe. She served as the director of Command, Control, Communications and Cyber, U.S. Pacific Command. She also served multiple tours for the Office of the Chief of Naval Operations, including as the director of Warfare Integration for Information Warfare. Prior to her current assignment, Vice Adm. Norton was the vice director of the Defense Information Systems Agency.Vice Adm. Norton’s awards and decorations include the Defense Superior Service Medal, Legion of Merit, Defense Meritorious Service Medal and Meritorious Service Medal, Navy League Award, Young AFCEAN Award, Copernicus Award, and the National Security Agency’s Frank B. Rowlett Award for Personal Achievement in Information Security.

VICE ADMIRAL NANCY A. NORTON, USNDISA Director and JFHQ-DODIN Commander

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What is the Future?Knowledge Management Symposium

KEYNOTE SPEAKERSFletcher Previn, IBMFletcher Previn is the Chief Information Officer for IBM. His focus as CIO is creating an agile culture to enable the innovation and pace of the best small technology companies with the scale of IBM. He has responsibility for delivering a productive IT environment to IBM’s 380,000 worldwide employees, as well as 130,000 contractors and 100,000 business partners.Fletcher leads a global team of over 20,000 employees, including the corporate applications, global infrastructure and mobile developers tasked with delivering IBM internal productivity apps.

Kramer Reeves, IBMKramer Reeves has enjoyed 20 years working in the enterprise software industry leading global product, marketing, strategy and channel organizations. He is currently Director of Global Marketing for IBM Automation, a mission combining business automation and artificial intelligence software, services and outsourcing capabilities across 20 industries in over 100 countries. Kramer has held several positions at IBM, including Chief Marketing Officer and VP of Product Marketing for Sapiens Decision; Director of Product Management and Strategy for IBM’s Enterprise Social Solutions; and Director of Global Marketing for IBM’s Business Process Solutions portfolio.

Robert Ratchford, IRSRobert Ratchford is the strategic leader of teams that drive the adoption of knowledge management and emerging learning technologies for the Internal Revenue Service. He has over 16 years in IRS leadership experience. Robert has an additional 20 years of extensive background in the design, development, and instruction of leadership, succession planning and technical programs. His Knowledge Management team is comprised of 13 Management Analysts and SharePoint Administrators, which includes four KMI Certified Knowledge Managers.

AGENDADAY ONE – GLOBAL

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AGENDADAY TWO – KNOWLEDGE

AGENDADAY THREE – INTEGRATION

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RESOURCE TABLES

Zach Wahl & Joe Hilger, Enterprise Knowledge Tara Griffin, Genesys Shawn Hollingsworth & Michael Cronk, IBM Haley Hataway & Gary Allran, IBMPeter Morris, Information BuildersJeff Evernham, SINEQUAJohn Hovell, STRATacticalTrey Grainger, Lucidworks

Doug Mashkuri & Emily Jarvis, GovLoop Terri Jones, Hyland

Dr. Rhem, AJ Rhem & Assoc Joseph Busch, Taxonomy Strategies National Archives & Records Administration (NARA) Lawrence Grega, milSuite Dr. Sameer Joshi, Datanova

Tom Wilde, IndicoInternal Revenue ServiceJohn Cofranceso, Active Navigation

The following KM Symposium presenters will have additional information available at our resources tables just outside the meeting rooms:

Dates Presenter/Organization

All Three Days

Day One onlyMay 14

Day Two OnlyMay 15

Day Three OnlyMay 16

KM Resources, Events, and ActivitiesJoin our Community of Interest!

A single location for community sharing…SIGN UP TODAY AT THE KM INFORMATION DESK (THE BLUE WALL)

“Sweet Deal”Visit the KM Korner and

guess the number of M&Ms in the jar for a

chance to WIN!Winner to be announced during closing session – must be present to win!

We’re seeking volunteers to serve as mentors and subject matter experts in the following areas:

Collaboration and Social NetworkingCommunities Of Practice

Conversational LeadershipCulture

Customer Relationship ManagementKM Metrics

KM Program Development,Strategy & Governance

Knowledge Sharing,Transfer, & CaptureLessons Learned

Organizational DevelopmentStorytelling

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NEDAY ONE

KEYNOTE - IBM’s Knowledge Management StrategySpeaker: Fletcher Previn, IBM Chief Information Officer

The strategic view of IBM’s Knowledge Management strategy. How IBM’s value centers on the “intangible assets” of knowledge capital.

Machine Learning: Human and Computer in Knowledge HarmonySpeaker: Stewart MacLeod, Ministry of Defense (MOD)

MOD has a range of legacy systems which contain important and related information. These digital repositories continue to grow day by day, contributing to an unconnected “digital heap”. The need to create a single information environment is well known, but how is that done in a brownfield environment? Machine learning seems to offer a way to join these repositories and construct contextually relevant information for the human while learning from human feedback to improve the connections but is it the answer we hope?

The Impact of AI and Future Technologies on a Learning OrganizationPanel: Dr. Johel Brown-Grant UMUC (Facilitator)John Hovell STRATactical, Dr. Chris Myers JHU, Dr. Luis Rodriquez NSWCDD

This panel focuses on how recent developments in the field of artificial intelligence have impacted and influenced the transfer of knowledge in learning organizations. The panelists discuss the role of AI in the emergence of new skills and the challenges learning organizations face to train workers for these skills. The panel session also examines the changing landscape of learning in the workplace, with a particular focus on the needs of learners in an environment where new technologies offer a potential for greater flexibility, freedom and increased productivity. To provide greater context to the analysis, the panelists discuss how the combination of KM and AI offers opportunities to more effectively design learning and transfer knowledge.

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Training the KM Workforce – The Way AheadPanel: Joseph Koskey, Army Knowledge Management (AKM) Proponent OfficeCDR Michelle Layne, Joint Enabling Capabilities Command (JECC), Billy Mariano/Carlos Walker, JFHQ-DODINMorgan McGary, USSTRATCOM

Subsequent the 2018 Federal Knowledge Management (KM) Symposium, a Unified Training Working Group was formed to further explore KM training requirements and focus. The outcome of that effort, with input from members across the KM community, is a unified training annex that includes 41 core competencies for three categories of KM professionals -- KM Practitioner, Leadership and Knowledge Worker. This session will examine how the Federal and DOD Knowledge Management community should leverage this work both near-term and long-term. The session will explore the following questions:

• What are the next steps to improve KM training in the Federal and DOD space?• How do we deliver on the training for the 41 core competencies? • How do we maintain consistent quality in training across the community?

Creating a Connected Search Experience (Search Best Practices)Speaker: Joe Hilger, Enterprise Knowledge

Search is a critical component of any Knowledge Management initiative. Companies like Google and Amazon have raised the bar as to what is expected from a search experience. Are your users excited about your enterprise search? Is it a cornerstone of your KM initiative or a weakness? Joe will share best practices (used by Google and Amazon) and new technologies that turn your enterprise search into the primary place where knowledge workers go to connect with the experts and information they need to do their jobs.

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Increasing Government Collaboration and Knowledge Sharing with GovLoopSpeaker: Emily Jarvis & Doug Mashkuri, GovLoop

Government needs a safe place to share best practices, collaboration and learn together. GovLoop is that safe space. At GovLoop we seek input from our government community and create opportunities for training and development, with the overall goal of connecting government employees to improve government. How can you take advantage of this resource for government and leverage the power of the community to be collaborative? Learn how with GovLoop’s Doug Mashkuri and Emily Jarvis.

Five Keys to a Federal Digital Transformation - A Way ForwardSpeaker: Terri Jones, Hyland

Digital transformation is a necessary effort for government at all levels. The aims, including better customer service and more efficient program processes, are important. Moreover, modernization is critical to recapturing budget

resources to bring better functionality, security and capabilities to our staff. Supporting the mission of our defense community, servicing our personal and securing our information are all related initiatives that can be furthered by the technologies and approaches digital transformation brings. The promise of digital transformation needs to meet your mission, assist with knowledge management and support the troops and personnel of the agency. If digital transformation is on your road map or if you are curious about the connection between knowledge management and going digital, attend this session. Covering the connection between mission and program delivery, going digital and technology, this session will discuss other governmental digital efforts, the technology tools to consider for this effort and the business case for digital transformation.

OPM Knowledge Management Career Series – Status UpdateSpeaker: Cynthia Hilsinger, USARMY MEDCOM

The presentation will provide an update on the request that OPM create the career series GS-345 for Knowledge Management (KM) with parenthetical emphasis. It also describes the context for this effort, the benefits and focus of the new series, and its congruency with the Presidential Management Agenda, the Defense Cyber Workforce Framework, 2017 National Defense Authorization Act, and the 2018 Federal Workforce Priorities Report.

DAY ONE – 14 MAY 2019ST

AGE 3 Leveraging KM as the Foundation for AI

Speaker: Zachary Wahl, Enterprise Knowledge It’s an exciting time in KM. Long-promised technologies, including ontologies, graph databases, auto-categorization, and enterprise search have matured to the point where they can truly meet the needs of organizations as well as the individual business goals of their employees. KM practices play a critical role in order to ensure these technologies “work” by making the right connections, exposing the appropriate content, and revealing human-centered intuitive interfaces. The foundational KM investments organizations put into effective design of process and content, mapping and transferring the knowledge of their people, and creating a culture of knowledge sharing all play a critical role in preparing an organization to achieve AI. This presentation will detail best practices and real-world examples of how organizations are designing and implementing ontologies that map structured and unstructured content, graph databases that discover relationships, and search to put the user at the center of their own findability experience. Wahl will detail the key KM foundations, critical steps, and supporting technologies to ensure KM fuels AI.

Moving Towards Digital Government: NARA’s Federal Electronic Modernization Initiative (FERMI)Speaker: Arian Ravanbakhsh and Courtney Anderson, National Archives and Records Administration

Learn how NARA is supporting the transition to digital government by developing a comprehensive procurement strategy for Federal agencies.

KEYNOTE – Unlock your AI potential: Making the Most of Your DataSpeaker: Kramer Reeves, IBM

Many organizations have a wealth of knowledge and data to take advantage of; however, they are challenged in bringing together disparate sources of data to gain new insights. AI has the potential to help analyze large volumes of data across disparate sources to make new predictions that were not possible before. In this session, we will look at the people, processes and technology that will lead to a successful AI strategy. We will also dive deep on what are the key factors that ensure you can trust the outcomes your AI produces.

The Future of Work; What it Means for Records & Information ManagementSpeaker: B.J. Johnson, Access Information Management

The Future of Work continues to be one of the hottest topics for CEOs, workers, and policymakers. The Future of Work examines demographic and socio-economic trends combined with rapid advancements in technology that are dramatically changing how businesses view the workforce and work. Every business must adjust to these disruptive forces by developing new agile processes, records and information management is no exception. In this session we will discuss future-of-work mega-trends affecting businesses (and how to react), Compliance challenges are increasing - and the cost of non-compliance, Technology ecosystems - one solution doesn’t do it all, and Solution strategies - solving new information management challenges.

DAY TWO – 15 MAY 2019 MAIN STAGE

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The Human Aspect of AISpeaker: Tara Griffin, Genesys

Based on a government specific AI & Chatbots survey* 93% of respondents didn’t understand how Artificial Intelligence (AI) could enhance customer experience while at the same time reducing costs. The survey also revealed that although many agencies are exploring how to make this technology work - only 12% of government agencies were currently using AI to serve their citizens and employees. In fact, when asked the primary goal the agency is hoping to achieve by implementing AI and chatbots, 34% indicated enabling efficient self-service containment, while 30% indicated modernizing and differentiating the service provided to citizens.

AI has the power to transform the way government agencies and KSM professional interact with their service members. Join Genesys as we review industry research and share:

• How AI can both transform the service member experience, while reducing costs• The benefits to KMS professional of blended AI - combining intelligent automation along with enhanced service member engagement• Steps to overcome the barriers to implementing emerging technologies* 2018 AI & Chatbots GovLoop survey commissioned by Genesys

Modernizing the Analytics WorkflowSpeaker: Jamie Wheeler, Booz Allen Hamilton (BAH)

This talk introduces the idea of an iterative, cyclical data science workflow that centers around the subject matter expert with domain knowledge to facilitate integration of technology with the user as augmentation as opposed to attempts to replace. We begin to discuss spaces in which subject matter expertise can be introduced into technical workspaces and how analysts can communicate with technical staff. We introduce strategies for integrating the workflows and how to think about your workflow, inputs, and desired outputs to derive value from your data and data science investments.

KM Programs; Aim High, On Target, Be Bold, and Drive Action!Speaker: Stan Ford, DOD Joint Staff

What are you KM Program Goals? Does your program support the Mission? Are you willing to “rock the boat?” Are you willing to share and facilitate with other decision support disciplines? Can you build a coalition for beneficial outcomes? Do you bring value to leadership?

In this invigorating presentation and discussion, you will learn how to leverage some dynamic suggestions by a Joint Staff KM professional to energize your KM program by following a different path than normal. The KM community can contribute to the success of your organization, mission and goals; however, the KM program must be energetic and provide value. This approach will turn making every day, operational and strategic KM programs more responsive, more focused and more attractive to improve knowledge workers, problem solving, decision selection and strategic goals.

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Implementing Knowledge-as-a-Service (KaaS)Speaker: Dr Anthony (Tony) Rhem, A.J. Rhem & Associates, Inc.

This presentation will describe how Knowledge-as-a-Service (KaaS) is implemented and used. This paradigm integrates Knowledge Management and Artificial Intelligence, which facilitates the intelligent delivery of the right knowledge to the right person in the right context at the right time. KaaS delivery of knowledge allows for access to tangible knowledge such as documents, spreadsheets, images, and video as well as to the key knowledge holders (people) who are experts on the use of your tangible assets. AI plays an important part to KaaS by elevating how the delivery of knowledge occurs to the people who need it. AI is used to scale the volume and effectiveness of knowledge distribution. AI will enable KaaS by providing the ability to:

• Predict trending knowledge areas/topics that your users need• Identify which targeted knowledge will resonate with your users based on real-time engagement and content consumption• Auto-curate and personalize knowledge based on individual preferences• Improve content decisions by leveraging machine learning around what content will be best suited to address the situation• AI will make search and its search results more relevant, precise and efficient.• AI through intents will be able to better know what content users need. Intents will provide a better understanding of what the user is looking for by better understanding the intended use of the content.• Chatbots w/ Natural Language Processing (NLP) will provide value for all users along critical decision-making points with personalization of the delivery of knowledge.

This presentation will include actual case studies of the various components of the KaaS Framework and how each component of the framework works together to facilitate Knowledge-as-a-Service.

Taxonomy and Knowledge ManagementSpeaker: Joseph Busch, Taxonomy Strategies

What are the key components of taxonomy? Knowledge organization underpins knowledge management with an array of taxonomy tools and processes, and the more that you understand it, the greater the opportunity for knowledge management success. This session will be an overview of taxonomy—how taxonomy works and the problems it solves. We’ll talk about taxonomy standards, common taxonomy components, taxonomy governance, and how taxonomy enables knowledge management. Finally, we’ll look at examples of taxonomy in different types of organizations.

DAY TWO – 15 MAY 2019 STAGE 2

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Technology is Not the Key to KM SuccessSpeaker: William Kaplan, Working Knowledge

This session will address the value and the importance of KM basics in a world focused on evolving technology. While technology is critical, it is not necessarily the main event in a KM strategy and its implementation, but rather an enabler driven by user requirements.

Lunch Alternative: Data-Driven Knowledge – Skill-LinkSpeaker: Dr. Sameer Joshi, Datanova Scientific

Data is a substrate of knowledge. Exploiting enterprise data streams provides unobtrusive and ‘always-current’ knowledge capture. As a converse benefit, enterprise data activities are empowered by being connected to knowledge. In this session, we will demonstrate how we use the Big Knowledge Platform (BKP) to create a sustainable continuum between data and knowledge. Operationalizing knowledge in this way can provide immediate and impactful ROI. We will demonstrate how we have achieved this. We will discuss DISA’s BKP ‘Skill-Link’ application in detail. Skill-Link is a professional network that captures and socializes the skills of DISA employees securely on an internal network.

It provides DISA employees with an avenue to connect, share, and learn. It provides DISA managers with a powerful Skill-Search portal to rapidly create optimal teams. Importantly, the Skill-Link generates knowledge about and quantifies DISA’s human skill capital. It generates the DISA ‘Skill-Terrain’ by aggregating and analyzing data across user profiles. The Skill-Terrain can track DISA skill capital changes over time. This enables new knowledge-driven analyses. For example, it becomes possible to quantify the impact of training or onboarding efforts on DISA capability.

Information and Knowledge Management Transforming Government Services: How Information Management is Altering the Relationship with the CitizenSpeaker: Peter Morris, Information Builders

Technology is transforming the ability of Federal, State, and local governments to deliver services, manage information, and enabling the 360-degree understanding of the citizen. The pace of change is increasing, and many organizations are struggling just to keep up. A new approach to information management is required to break out of the current paradigm. In this session, participants will learn how Federal Agencies are consolidating data operations for more efficient information delivery, along with how states and local government are using a 360 degree view of the Citizen to improve outcomes and operational efficiencies. Attendees will hear how people and process are supported by key technology capabilities to rapidly deliver transformative solutions that have reduced crime, increased citizen satisfaction, and provided cost savings at all levels of government.

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AGE 2 Knowledge Management and Preservation in Selected Long-Term Activities

Speaker: Kevin McMahon, Sandia National Laboratories

The preservation of knowledge for many complex systems may be challenged by long time scales involved and require management practices of recorded documentation, cultural considerations and memories that are robust and, as far as possible, future-proof technologically. This presentation discusses issues associated with the management and preservation of knowledge, including consideration of approaches that are expected to mitigate the inevitable changes in organizational structures and changing perceptions of stakeholders over time. Three case studies are presented associated with knowledge management (KM) and knowledge preservation (KP). Sandia National Laboratories is a multimission laboratory managed and operated by National Technology and Engineering Solutions of Sandia, LLC, a wholly owned subsidiary of Honeywell International Inc., for the U.S. Department of Energy’s National Nuclear Security Administration.

The Knowledge Model and Artificial IntelligenceSpeaker: Morgan McGary, US Strategic Command

Artificial Intelligence (AI) is the new buzzword rumbling around the halls of government. Visions of self-driving cars, autonomous weapon systems, and predictive analytics that get us one step ahead of the enemy dance in people’s heads. Where does Knowledge Management fit in? Human interaction and guidance is more critical than ever to direct this new technology in ways productive to the mission. This talk will highlight the role and importance of KM in a world increasingly dominated by “smart” machines.

STAGE 3Becoming an Information-Driven Organization with AI-Powered Search & AnalyticSpeaker: Jeff Evernham, SINEQUA

In today’s world, data-driven is no longer enough; organizations need to become information-driven. Information-driven means that all members of an organization - from knowledge workers to key stakeholders - are able to leverage the insights and knowledge tucked away in enterprise content, regardless of source, format, or location. Connecting all of the content of an enterprise and presenting it in a meaningful way provides staff, analysts, and executives with a comprehensive view of all information in context, therefore surfacing knowledge in ways not possible with traditional methods, which typically focus only on structured data and require massive investments in data warehouses or data lakes. Becoming information-driven is especially valuable for enterprises with highly secure and sensitive content, such as the military and federal and law enforcement agencies.This session will cover:

• The challenges faced by the reliance on an ever-growing, disorganized mass of mission-critical digital data• What distinguishes data-driven organizations from information-driven organization?• How information-driven organizations leverage technology to provide their workers with augmented intelligence• The current and future state of Insight Engines

DAY TWO – 15 MAY 2019 STAGE 2 & 3

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Introduction to Decision Modeling NotationSpeaker: Joseph Brasher, USSTRATCOM

Decision Modeling Notation (DMN) makes decision processes transparent and puts them in context by linking them to Key Performance Indicators (KPIs) and the objectives they impact. DMN is a new approach that diagrams the end-to-end structure of a decision and details the decision requirements. DMN models are designed in association with the Business Process Modeling Notation (BPMN) standard. This class will give you the basics on this method for mapping critical decisions in your organization.

Thoughtful, Responsible, and Human-Centric Adoption of AISpeaker: Jack Merklein, University of Maryland University College

AI is poised to transform every industry and is expected to impact every corner of the Department, spanning operations, training, sustainment, force protection, recruiting, healthcare, and many others. Other nations, particularly China and Russia, are making significant investments in AI for military purposes. These investments threaten to erode

our technological and operational advantages and destabilize the international order. As stewards of the security and prosperity of the U.S. public, the Department of Defense must leverage the creativity and agility of the federal workforce…both military and civilian…to address the technical, ethical, and societal challenges posed by AI and realize its potential for helping us to preserve the peace and security for future generations. But, change is always difficult. What are the impacts of AI on what we currently call KM and our knowledge workers? How do we develop, implement, and support a thoughtful, responsible, and human-centric (people and processes) adoption of AI? Transferring all the explicit knowledge we have to an AI platform requires little more (well, maybe a bit more) than some file transfers. How do we transfer the tacit knowledge? How do we know what we know and how do we know who knows what? Do we even have a list of the KM challenges AI is forcing us to solve? Not the technical hurdles, but the business process and the workforce issues. What becomes of our subject matter experts? Our

communities of practice? Who inspects and curates the AI itself? We will have an open discussion about the impact of AI on KM, what we in the KM community can do to “prepare the battlefield” and how best to achieve a human-centric adoption of AI.

Collaboration and Innovation in a Time of KM & AI ConvergenceSpeaker: Lawrence Grega, milSuite

From a milSuite blog post to KM integration to AI and the speed of information. This session starts with a blog post Generals Peers & Space highlighted and selected by symposium leadership that evolves into how AI and KM will converge in ways we may not imagine yet. Using a storytelling approach the speaker will focus on example of how collaboration may need to innovate in light of near peer competition, improvisation at the lack of technology, and, how innovation is the ultimate proving ground for KM. Attendees should leave thinking about how AI may affect knowledge management practices going forward and to prepare for that on both the human as well as machine side of collaboration. The session aims to engage knowledge managers to anticipate changes coming to how people and a Thinking Internet of Things might need to integrate in the formation of new collaborative processes as Artificial Intelligence and innovation collide with the human element. (milSuite is a set of tools ready to use for knowledge management, networking, and getting things done, but the strength is in the ever growing audience of users and

DAY TWO – 15 MAY 2019ST

AGE 3 collective social crowdsourcing. milSuite is a GOTS product funded by the Army CIO-G6, jointly used by any

DOD CAC-approved military, civilian, and contractor CAC card holder, and is managed by PEO-C3T, PM Network Enablers, MilTech Solutions at APG, MD.)

Reflected Intelligence: AI, Search, and the Disruption of Knowledge ManagementSpeaker: Trey Grainger, Lucidworks

We are at the forefront of a significant evolution in Knowledge Management, driven by the rise of artificial intelligence and AI-powered search. Some of today’s most innovative organizations are now leveraging AI to automatically learn and unlock new knowledge from their already-captured content, and more importantly to harness the collective wisdom of every member of their organization through how they discover and interact with available knowledge assets and experts. AI-powered Search is increasing able to automatically learn knowledge graphs, domain-specific terminology, entities (people, places, things), and topics used to tag, classify, and contextualizing new incoming information. By also continuously learning from each knowledge worker’s behavior - what searches they run, which content, groups, or experts they interact with (or fail to find), and which pathways they take to arrive there, these systems leverage a continuous feedback loop to constantly get smarter and connect the dots to deliver more effective answers, often personalized to the knowledge worker’s needs and context. This technology is also providing unique opportunitiesfor knowledge management across disparate data silos, by enabling separate AI models local to each silo, while continually fine-tuning a networked, connective understanding for data sharing between silos. While this may sound disruptive for the field of Knowledge Management, in reality it offers an opportunity for a substantial increase in effectiveness of knowledge management systems by providing powerful new tools to automate for efficiency and success. In this talk, we’ll discuss opportunities on the horizon, as well as explore some real-world examples from organizations already applying these AI-powered search capabilities within their knowledge management systems.

The Controlled Unclassified Information (CUI) ProgramSpeaker: Mark Riddle, National Archives and Records Administration

The CUI Program is a Government-wide program that standardizes the way the executive branch manages unclassified information that requires safeguarding or dissemination controls required by law, Federal regulation, and Government-wide policy. The CUI Program replaces existing agency programs like For Official Use Only (FOUO), Sensitive-but-Unclassified (SBU), For Official Use Only (FOUO), and others. This presentation will address the safeguarding elements (marking, dissemination, and physical and electronic safeguards) of the Controlled Unclassified Information Program and will provide an update on the status of implementation efforts by Executive branch agencies.

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Myth Busters: Can AI Really Change KM? Speaker: Tracey Seward, Accenture

Artificial intelligence is the current buzzword, with many organizations scrambling to find out where they can apply this groundbreaking technology to transform their current processes. KM is no different. Accenture’s KM team has developed bleeding edge capabilities and proof of concepts capable of changing the knowledge management game, from automating the tagging process to identifying expertise to making valuable content recommendations to auto-scrubbing content - proving that AI has the potential to revolutionize this space.

IKM in an “Operational” NATOSpeaker: Antonio de Frutos, NATO

This session will address the use of knowledge management within NATO at both the tactical and strategic levels.

Transforming Communities of Practice into Storytelling CommunitiesSpeaker: Dr. Johel Brown-Grant, University of Maryland University College

Communities of Practice (COPs) have played a very important role as a resource to capture, share and transfer knowledge in organizations. However, as they become mature and ingrained in the organizational structure, some COPs become obsolete, membership dwindles, or, in other cases, they become only information delivery spaces overloaded with content and features that make it difficult to find information in a just-in-time manner. This presentation focuses on strategies and ideas KM practitioners can implement to transform COPs into storytelling communities. It discusses how important features in COPs offer ample opportunities for different types of storytelling and how some storytelling

approaches can substitute some functions in COPs; other topics include finding/defining a community voice and constructing individual and group narratives Attendees will leave the session with a sample roadmap leading towards the transformation of their COPs into strong and vibrant storytelling communities

KM at the IRS - A Transformational JourneySpeaker: Robert Ratchford, Janelle Macklin, Larry Parson, and Keith Walker – IRS

The IRS will share their story of how KM is transforming knowledge sharing from “silos to servicewide.” Their comprehensive technical, strategic and hybrid approaches are building a strong corporate foundation and workforce solutions, ensuring KM practices become the “new norm.” The IRS Servicewide Knowledge Management team is also driving the internal business conversation about applying AI to search. They will discuss collaborative efforts with key technology stakeholders to develop “smart search” and enhance IRS cross-functional services.

KM Symposium CloseSpeaker: Bill Balko, DISA

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Speaker: Nick Milton, KNOCOEvery so often we hear that KM is doomed, usually by the arrival of some new and powerful technology. AI is the latest. But will KM no longer be needed? This presentation takes three types of AI functionality - Robotic Process, Automation, Cognitive Insight, and Intelligent Agents - and looks at how these can be powerful tools in the KM armory, may replace knowledge workers doing routine tasks, but will probably result in more Knowledge Management resource and activity rather than less. These tools will augment and improve KM rather than replace it.

The Challenges and Opportunities of Using AI and Machine Learning Tools in Humanitarian and Crisis ResponseSpeaker: Gabriel Comi, RaytheonWhen a natural disaster strikes, the clock starts ticking. A speedy response immediately following an event like a hurricane, earthquake or flood can save lives that are an imminent danger. First responders often have no idea what to expect when they’re dispatched to the impacted area, and they often waste precious time assessing the scene when they arrive. By leveraging emerging artificial intelligence and machine learning tools, responders can more rapidly determine the most optimal ways to resource and handle crises. This presentation will discuss the challenges and opportunities of using AI and machine learning tools in humanitarian and crisis response.

DTIC DOD Research and Engineering (JDR&E) and Federal Labs Consortium (FLC) PanelSpeaker: Roger Garay, DTIC and Tobin McGregor, FLC

DTIC JDR&E - The pace of innovation and advancement of technology continues to accelerate. Where new technologies once took decades to mature, we now see game changing innovations fielded in years or even months. Commercial technology is competitive and in some cases exceeds military capability. This acceleration creates new challenges as the Department strives to maintain the most technologically advanced military of any nation. The DOD invests more than $12B in science and technology each year and it is DTIC’s mission to maximize that investment by capturing results and sharing them with the Department -- so that the Department can provide our Warfighters with the latest capabilities. DTIC supports decision makers in the Pentagon, as well as researchers, engineers, and scientist at the lab bench and in the field. Decision makers need a complete picture of the current state of research to know what options are available, assess where to invest, and when a capability can be available. DTIC products and services can enable the research, development, test and evaluation community to rapidly identify which research paths hold promise and which attempts appear unproductive. DTIC can identify laboratories, federally funded research and development centers (FFRDC) and industry partners who are leaders in innovation that can accelerate progress to field future capabilities. DTIC protects DOD and industry intellectual property, and the DOD network, while continually improving the products and services we offer to help the Department stay abreast of the status of technology within DOD, academia and industry. FLC - The FLC was organized in 1974 and formally chartered by the Federal Technology Transfer Act of 1986 to promote and strengthen technology transfer nationwide. Today, more than 300 federal laboratories, facilities and research centers and their parent agencies make up the FLC community. Members of the FLC community include world-renowned scientists, engineers, inventors, entrepreneurs, academia, laboratory personnel, and T2 professionals. Over the years, the FLC has made great strides in providing the tools, services, and educational resources that reflect the latest science and technology legislation through the most current technological platforms of the time. Whether it be through improved communications like social media, or by offering T2 strategy training sessions through regional grass-roots efforts, the organization has always sought to create an environment that adds value to and supports the T2 efforts of its members and potential partners. Since its charter, the organization has grown to offer myriad resources and cutting-edge tools and services aimed at making the T2 process as accessible as possible for commercialization successes.

DAY THREE – 16 MAY 2019 STAGE 2

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E 3 Courtney Anderson, NARACourtney Anderson joined the National Archives and Records Administration (NARA) in 2015 as an Electronic Records Policy Analyst on the Records Management Policy and Program Support Team. She is the project lead for the Federal Electronic Records Modernization Initiative (FERMI), NARA’s development of a comprehensive Government-wide strategy for procuring records management services and solutions. Prior to joining NARA, Courtney was with Government Accountability Office (GAO) supporting a Capstone approach to email management and an agency-wide electronic records management system. She currently serves as the Director of Education of the Metro Maryland ARMA Chapter.

William Balko, DISABill Balko is the Chief Knowledge Officer (CKO), Defense Information Systems Agency at Fort Meade, Maryland. He is a progressive and forward-thinking senior leader with expertise building and leading data, information and knowledge management, social learning, transformational change and innovation across the Agency. He has a record of accomplishment of driving tangible organizational impact, with detailed knowledge of strategy, change realization and process optimization. Bill collaborates with senior stakeholders, prioritizing activities to achieve defined objectives; translating information and knowledge requirements into operational solutions. A thought leader who is passionate about building capability and confidence in others.

Paul Brasher, USSTRATCOMJ. Paul Brasher is currently a Knowledge Manager in Command Knowledge Management Office, U.S. Strategic Command, Offutt Air Force Base, Nebraska. He works to coordinate and update the Command’s Battle Rhythm and 7-minute drills, and leads an onboarding Tiger-Team to transition to the new Command and Control Facility, and automate the in processing process. Previously, Paul was an operations research analyst in the USSTRATCOM Wargaming Center (WGC). Paul established initial analysis processes to facilitate WGC standup and implemented a data collection method saving postgame processing time.

Process Automation with Artificial IntelligenceSpeaker: Tom Wilde, Indico

The last decade has witnessed a transformation approach to automating critical processes within the enterprise. Business Process Management (BPM) and Robotic Process Automation (RPA) have enabled tedious, repetitive tasks to automate with software routines and “robots”. But a fundamental limitation of these approaches is their inability to make “decisions” or understand unstructured content such as text, images, documents and emails. This session will explore how AI technologies such as machine learning are driving the next wave of automation.

Managing Knowledge in a Defense Science, Technology, and Research EnvironmentSpeaker: Dr. Dominic Davies, Ministry of Defense

DSTL is the UK’s Defense Science and Technology Laboratory, which is an executive Agency of the UK Ministry of Defense. This presentation will discuss some of the key issues for Knowledge Management in an S&T research organization, the approaches Dstl is taking to mitigate the issues and the activities which are planned for the future, this will include some thoughts on where AI or ML can deliver benefit and the challenges of implementing these types of platforms on highly controlled government IT networks. Knowledge Management in an S&T organization has some unique challenges. Firstly, the rapidly evolving nature of S&T, in particular the emergence of Disruptive Technologies, requires rapid development of capability and expertise to deliver advice and research in the area. Secondly, Defense S&T cannot afford to forget what it has already learnt. It is not uncommon for research which is decades old to suddenly become relevant to current Defense S&T again. Lastly, Defense research develops world class subject matter experts, who are the custodians of invaluable knowledge. It must ensure that this knowledge is passes onto others or recorded to avoid its loss when people leave the organization. Dstl’s approach to KM recognizes that information technology is a critical supporting infrastructure for KM, but that knowledge and information management is delivered by people. Dstl has deployed a range of platforms to support KM (Defense research catalogue, Social Business Software, wikis etc.) but also recognizes that organizational culture and individual behaviors are critical to good KM within the organization.To realize the maximum benefit from KM, we must have people who understand the value of knowledge we curate, they must understand the need to record and manage this knowledge. They must be competent and supported in their use the tools at systems available. The tools and systems deployed must be as intuitive as possible to use or should automate activity to reduce the burden on the users of the KM system.

The Data Rich and Information Poor Speaker: John Cofrancesco, Active Navigation

This brief will cover the current state of the IG technology landscape, how IG professionals can lead in organizing our data-rich world, and where organizations are failing to succeed. This brief will compare file vs data analysis, discuss the future of tech using thematic analysis for RM/KM/IG.

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Dr. Johel Brown-Grant, University of Maryland University CollegeDr. Johel Brown-Grant is the Associate Vice Provost for Learning Design and Solutions at University of Maryland University College. Before UMUC, he was the manager for Learning and Knowledge Management at the Office of Inspector General for the U.S. Postal Service, where his portfolio included organizational learning, change management, and knowledge services. Prior to joining the federal government, Dr. Grant led learning and technology teams at Columbia University, Pratt Institute and the University of Costa Rica. His corporate experience includes user experience design and content strategy at Microsoft, Imagine Software and SupraTelecom. A former Fulbright scholar, he holds graduate degrees in Communication and Rhetoric, Human-Computer Interaction, Knowledge Strategy and Sociolinguistics.

Joseph Busch, Taxonomy StrategiesJoe Busch is the founder and principal consultant of Taxonomy Strategies. Taxonomy Strategies guides global companies, government agencies, international organizations and not-for-profits such as Target, the Center for Medicare and Medicaid Services, the Bank for International Settlements, and the American Bar Association in developing metadata frameworks and taxonomy strategies. Before founding Taxonomy Strategies, Joe held management positions at Interwoven, Metacode Technologies, the Getty Information Institute and PriceWaterhouse. He is a past president of the Association for Information Science and Technology, and a past member of the Board of Directors of the Dublin Core Metadata Initiative.

Gabriel Comi, RaytheonGabriel Comi is an Engineering Fellow at Raytheon’s Intelligence, Information, and Services (IIS) business unit. In this role, Gabriel works with Raytheon scientists, innovative startups and established firms to bring cutting-edge machine learning capabilities to bear on IIS’s Customers’ most challenging problems. Prior to this role, Gabriel spent 16 years in developing satellite data processing and mission management systems for government customers.

John Cofrancesco, Active NavigationJohn Cofrancesco is the president of businesses development for Active Navigation, developing the advanced data tools for information governance. He has led records management projects for the Internal Revenue Service and holds a certificate in enterprise change management from Georgetown University. John’s career began in the U.S. Navy as an analyst. While working with the Secretary of the Navy’s records office, he supported the deployment of the largest records management system in the DOD, and the deployment of information lifecycle management tools for the 3rd Marine Expeditionary Force in Okinawa, Japan.

Dr. Dominic Davies, UK MODDominic Davies is the Knowledge Management Lead for the UK’s Defence Science and Technology Lab (Dstl). Dstl delivers science and technology (S&T) research and advice to the UK Ministry of Defence (MoD) and the rest of the UK government to ensure the defence and security of the realm. Dominic worked in a range of research roles at the Centre for Phosphor and Display Materials at the University of Greenwich. During this period, he worked on DARPA funded projects, with ARL and US academic institutions, investigating materials for flexible display screens and lighting. In 2016 he took on the Knowledge Management Lead Role for Dstl. In this role he is responsible for the planning and delivery of improvements in Knowledge and Information Management and Exploitation within the Laboratory.

Antonio De Frutos, NATODr. Antonio De Frutos is a NATO International Civilian experienced in Records Management, Archives, and Information Management. He is the Information Manager at one of NATO’s Operational Commands: JFC Naples. Mr. de Frutos is a permanent member of the NATO Information Management Advisory Group (NIMAG), Bi-Strategic Command IKM Working Group, and faculty at the NATO Information and Knowledge Management course. Certified Knowledge Manager he has experience in NATO at Operational level in Information Management Policy development, Governance, Training, IM tools, and IM in exercises or operations.

Jeff Evernham, SinequaAs VP of customer solutions, Jeff Evernham is managing the company’s consulting team in North America, composed of sales engineers, solution engineers and solution architects. Jeff joined Sinequa from Knowledgent where he served as the practice lead for the company’s analytics and visualization practice. He has also held executive leadership positions with North Highland Data & Analytics and Synygy. He holds a Masters of Engineering degree from MIT.

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Stan Ford, DOD Joint StaffStan Ford is a dynamic leader and advocate throughout the DOD KM community. He serves Knowledge Management Officer for the Chairman of the Joint Chiefs of Staff, Logistics Directorate (J4). Stan is a retired US Army Signal Corps Officer and is a combined 26 year veteran of Pentagon service while in the Army, as a contractor, and a civil servant. Stan leads the J4 Directorate’s KM Innovation Team and represents the J4 Directorate in multiple Joint Staff IT and KM management forums. Very active in the Federal KM community, Stan hosts the Joint Staff KM Synchronization Cell and leads the DOD and Joint KM Working Group.

Roger Garay, DTICRoger Garay serves as the Defense Technical Information Center (DTIC) lead for Combatant Command (CCMD), Joint Staff, and OSD level staff coordination. In this capacity, Roger coordinates with the CCMDs to ensure that their needs are addressed in the various Science and Technology (S&T) forums, enabling the CCMDs to acquire innovative solutions to underpin the capabilities they need to perform their mission sets. His Pentagon assignments included service as the USMC Program Objective Memorandum (POM) Branch Head and Senior Military Assistant to the Director of OSD, Cost Assessment and Program Evaluation Office (CAPE).

Trey Grainger, LucidworksTrey Grainger is the Chief Algorithms Officer at Lucidworks, where he drives vision and practical application of intelligent data science algorithms to deliver AI-powered search and knowledge management solutions to hundreds of the world’s largest and most innovative organizations. He is the co-author of “Solr in Action” and more than a dozen other books, journal articles, and research publications on semantic search, recommendation systems, and intelligent information retrieval systems. Trey holds a Masters in Management of Technology from Georgia Tech.

Lawrence Grega, MilTEch SolutionsLawrence Grega is lead Social Business Community Manager for the milSuite collaboration platform, supporting marketing, outreach, and innovation/ideation management. He has worked with the Army Office of Business Transformation to launch Army Ideas For Innovation for the Under Secretary of the Army, the Air Force team to launch “Revitalizing the Squadron,” and the Navy’s “Reducing Administrative Distractions” (RAD) ideation/challenge programs on milBook. He is always open to assisting DOD, Government, and corporate organizations to awaken to applied creative problem solving and commitment to an innovative mindset and culture.

Tara Griffin, GenesysTara Griffin is a senior manager, Solutions Lead at Genesys. With nearly 20 years of experience in the Contact Center industry, Tara is always focusing on the customer’s experience and how analytics drive customer experiences. She has led a Contact Center consulting company for 10 years where she focused on helping customers recognize their business challenges and how they could use technology to help improve the customer experience and reduce the customer effort. She holds a MBA focused in Information Technology from the University of Scranton.

Joe Hilger, Enterprise Knowledge LLCJoe Hilger is a Principal Consultant at Enterprise Knowledge. He helps organizations around the world improve the way they capture and share information through cutting-edge technology solutions that connect people to people and people to the information they need to get their jobs done. Joe has been providing consulting services for enterprise search, portals, content management systems, ontologies, and knowledge graphs for over 20 years. During that time, Joe has worked on close to 100 search projects and has presented publically over 20 times on the topics of search, content management, and knowledge graphs.

Cynthia Hilsinger, USARMY MEDCOMCynthia Hilsinger is the Chief Knowledge Officer at Regional Health Command – Atlantic (RHC-A). She is collaborating with Defense Health Agency in Knowledge Management as RHC-A migrates and collapses under Defense Health Agency. During the Hurricane season of 2018 she built cross-agency collaborative cloud based dashboard unifying emergency operations for RHC-A. She was nominated for a FedScoop 50 Award as Disruptor of the Year for linking various cloud and big data sites to create decision support tool. Cynthia is currently engaged with the Office of Personnel Management in the effort to create a Federal KM occupational series.

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John Hovell, STRATacticalJohn Hovell is the CEO and co-founder of STRATactical. He is a practitioner, speaker, and author in OD/KM strategies and their application to current challenges. John has lead 5 different teams to awards from Chief Learning Officer magazine. In 2015, he was named the 8th most influential person in Knowledge Management. He published a chapter in a book titled “Making It Real: Sustaining Knowledge Management” and became a fellow with the Royal Society for Arts (RSA). In 2009, he was honored by Training Magazine as one of the “Top Young Trainers” after being honored in 2008 as one of the top “Young Trainers to Watch.”

Emily Jarvis, GovLoopEmily Jarvis is GovLoop’s Senior Online and Events Editor. She has more than 10 years of experience sourcing the best government speakers, innovative and creative thinkers to participate in GovLoop events. Emily is active in the government community and has a passion for learning about the intersection between technology and management. Prior to GovLoop, Emily was the afternoon drive producer at Federal News Radio. Emily holds a bachelor of science degree in communication from American University.

BJ Johnson, Access Information ManagementBJ Johnson is the Director of Digital Solutions for Access Information Management where he works in Sales and Marketing. He is an ARMA NJ board member and has worked in the information management industry for over 17 years in areas including; record center operations, document scanning, account management and customer care. In his current role, he empowers organizations to improve business processes, compliance and security through technologies and services offered by Access, with a focus on employee information management. He also serves as a subject matter expert for the Access Marketing team where he assists in content development, trade show planning and social media strategies.

Terri Jones, HylandTerri Jones is the Government Solution Marketing Manager for Hyland. Prior to her time with Hyland, she worked at the state and county level in economic, community and affordable housing development. At the state level, she was an IT director planning and implementing infrastructure and solutions to manage $90M+ in grants and spending. She holds degrees in Economics, Public Financial Management and Law.

Dr. Sameer Joshi, DatanovaDr. Sameer Joshi is president and CEO of Datanova Scientific, LLC. He has spent two decades refining data into knowledge. He has a track record of implementing advanced ideas in real-world and production-grade applications. He has led numerous concepts from the drawing board to commercially successful products. He is a recognized expert in the intelligence community in the areas of Big Data, Artificial Intelligence, Machine Learning, and Semantics. He has authored multiple patents, academic papers, and code-bases. Dr. Joshi has a Ph.D. in computer science with a dissertation on statistical machine learning and a Masters in computer science with emphases in neural networks and natural language processing.

Bill Kaplan, Working KnowledgeCSP

Bill Kaplan is an independent knowledge management consultant and the founder of Working KnowledgeCSP, a knowledge management consulting company serving clients in the public, private, and international sectors. Mr. Kaplan is one of the original thought leaders applying knowledge management in the private and government sectors with 20 years as a KM practitioner, trainer, and coach. He is an internationally recognized speaker on KM and a published author on knowledge management concepts, strategy, and implementation. In 2018, CIO Review recognized Working KnowledgeCSP as one of the top 10 Most Promising Knowledge Management Solution Providers for 2018.

Joe Koskey, AKM-POJoe Koskey is the Director of the Army Knowledge Management Proponent Office (AKM-PO) at Fort Leavenworth, Kansas. He is responsible for program management for force modernization of knowledge management across the Army. Prior to his arrival to the AKM-PO he was the senior civilian Knowledge Management Officer for the United States Army Pacific Command (USARPAC) at Fort Shafter, Hawaii responsible for theater level KM strategic planning, assessment, coordination, implementation and integration across the Pacific area of operations.

Commander Michelle Layne, USNCommander Layne is the Director of Knowledge Management at the Joint Enabling Capabilities Command (JECC)/Joint Planning Support Element (JPSE) in Norfolk, Virginia. She leads a team of 24 KM specialists in the integration of knowledge and information processes and systems into the joint environment assisting Joint Task Force Chief of Staffs with battle rhythm analysis, decision support, facilitating the flow and integration of timely, actionable, and readily retrievable information to the Joint Force Commander and staff through all phases of the joint planning process.

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Stewart MacLeod, UK Ministry of DefenceStewart MacLeod is Deputy Head of Knowledge and Information Management in the UK MOD, responsible for developing MOD’s approaching to Information, Records and Knowledge Management. Joining the MOD in 1997 as an aircraft engineer, he moved to the Knowledge and Information world in 2010. Stewart has a focus on KM, social networks and collaboration as the key to unlocking and realizing the value of an organization’s corporate memory. His recent work has been around developing collaborative strategies through social media and developing Knowledge Maturity Models to help organizations improve their Knowledge Management & Exploitation.

Janelle Macklin, Internal Revenue ServiceAs IRS Servicewide Knowledge Management’s Technical Advisor, Janelle Macklin is the lead Project Manager and Certified Knowledge Manager. She provides strategic, technical and operational guidance for the program. Janelle also manages the design, development and implementation of KM-related technical solutions, emerging technologies and program communications. Her expertise in web design, project management and Lean Six Sigma has afforded her opportunities to work with servicewide web and SharePoint site development, database management, telephony, business continuity and operations management throughout her 19-year career with Internal Revenue Service.

Billy Mariano, JFHQ-DODINBilly Mariano leads the Joint Force Headquarters-Department of Defense Information Network’s (JFHQ-DODIN) knowledge management and process improvement initiatives. As a certified knowledge manager, he educates staff on knowledge management concepts and leverages best practices to develop shared understanding about operational issues. His areas of expertise and training are in Information Technology Infrastructure Library (ITIL) Continual Service Improvement, Lean Six Sigma, Operational Design, Risk Management and Systems Engineering. He is a graduate of the Army Knowledge Management Qualification Course.

Doug Mashkuri, GovLoopDoug Mashkuri is GovLoop’s Vice President and General Manager. Doug has been in the government technology media space for 25 years with a focus on providing the public sector community with quality resources and training to help them do their jobs better. Doug is active in the government community and has a passion for learning and highlighting how technology can help agencies achieve their mission. Doug holds a bachelor of science degree in Business Administration from the University of Mary Washington.

Morgan McGary, USSTRATCOMMorgan McGary is the Command Knowledge Management Officer at United States Strategic Command (USSTRATCOM). He provides analysis and action plans to improve people, process, and tool alignment across the command enabling efficiency, information sharing, and collaboration. Morgan has performed a broad spectrum of information specialties; information management, knowledge management, web development, records management. Before coming to USSTRATCOM, Morgan was the functional career manager for Knowledge Operations personnel in the 55th Wing at Offutt Air Force Base, the largest wing in the Air Force.

Tobin McGregor, Federal Laboratory ConsortiumTobin McGregor serves as program manager for the Federal Laboratory Consortium (FLC). Tobin is a technology management professional with 25 years of experience in the areas of technology development and transition. In 2014, he established a consulting practice providing technology development and transition services primarily to the Department of Defense (DOD). His focus is the efficient transition and integration of innovative technologies and products into DOD systems and platforms as well as the transfer of federally developed technology to the private sector for commercial and/or dual-use applications.

Kevin McMahon, Sandia National LaboratoriesKevin McMahon manages Sandia National Laboratories’ (SNL) Nuclear Waste Disposal Research and Analysis Department. Kevin provides leadership in Disposal Research for RD&D funded by the US Department of Energy Office of Nuclear Energy. He oversees RD&D at 9 US DOE laboratories conducting disposal research, including staff at SNL. Kevin has been at Sandia since 1989. He holds a Bachelor’s degree in Chemistry and Mathematics and an MBA in Management Information Systems, both from the University of New Mexico.

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Jack Merklein, University of Maryland University CollegeJack Merklein is the course development chair for UMUC’s Knowledge Management program. He is also the course chair for three other programs: Leadership for the 21st Century, Organizational Development & Transformation, and Global Business. He was recently selected to lead UMUC’s effort to develop a KM minor for business students. Jack serves as the co-director for course development for the Knowledge Management Institute, teaching knowledge management professional certification to individuals/organizations seeking certification.

Nick Milton, KNOCO, Ltd.Nick Milton is Director and co-Founder of KNOCO Ltd (www.knoco.com) with over 25 years experience in Knowledge Management. Prior to founding KNOCO, Nick spent two years at the centre of the team that made BP the leading KM company in the world at the time; acting as the team Knowledge Manager, developing and implementing BP’s knowledge of “how to manage knowledge”, and coordinating the BP KM Community of Practice. Nick is a widely recognized coach and trainer, delivering keynote speeches at most of the leading international Knowledge Management conferences. Nick blogs most days (www.nickmilton.com) and can be found on Twitter (@nickknoco). He is based in the UK, near the city of Bath.

Peter Morris, Information BuildersPeter Morris is Information Builders North American Director of Data Management Solutions. He has been working with Business Intelligence, analytics, Master Data Management, and Big Data for over 25 years. His experience in helping customers in manufacturing, banking, government, financial services and healthcare demonstrates a keen understanding of how to deliver value early and often in the development life cycle. He is Information Builders evangelist for Enterprise Information Management solutions.

Dr. Chris Myers, Johns Hopkins UniversityDr. Chris Myers, PhD, is an Assistant Professor in the Management & Organization discipline and Academic Director of Executive Education at the Johns Hopkins University Carey Business School. Chris’s research and teaching focus on individual learning, leadership development, and innovation, with particular focus on health care organizations and other knowledge-intensive work environments. He is published in leading academic journals and edited volumes in management, including Academy of Management Review, Journal of Applied Psychology, Academy of Management Perspectives, Industrial and Organizational Psychology, Leadership Quarterly, and the Oxford Handbook of Leadership & Organizations, and more.

Larry Parson, Internal Revenue ServiceLarry Parson has over 30 years of faithful government service in various management level positions within the U.S. Army, Department of Defense, and the Internal Revenue Service. As Chief Servicewide Knowledge Management, he provides strategic leadership and direction to teams of KMI Certified Knowledge Managers, Management and Program Analysts, SharePoint Designers, and HR Specialists in enabling knowledge flow to enhance shared learning, collaboration, and decision-making. Larry is a certified U.S. Army Knowledge Management Officer and KMI Certified Knowledge Manager. His overall passion is championing a Knowledge Management COAT (Create, Organize, Apply, and Transfer knowledge) environment throughout the Internal Revenue Service.

Arian Ravanbakhsh, NARAArian Ravanbakhsh currently serves as Supervisory Records Management Policy Analyst in the Office of the Chief Records Officer at NARA. He leads the Policy and Program Support Team (ACPP) team responsible for overseeing implementation of the Managing Government Records Directive and developing NARA records management guidance for Federal Agencies. He has served as a NARA appraisal archivist working with the records of several agencies including the U.S. Navy and the Nuclear Regulatory Commission. He has served on the Board of Directors of NAGARA and as a member of the Society of American Archivists, ARMA International, and the Mid-Atlantic Regional Archives Conference.

Dr. Anthony Rhem, A.J. Rhem & AssociatesDr. Anthony Rhem has served as President/Principal Consultant of Chicago-based A.J. Rhem & Associates, a system integration consulting, training & research firm specializing in Knowledge Management and Artificial Intelligence. Dr Rhem has worked with Fortune 500 corporations in retail, communications, financial, insurance, legal, education, healthcare; as well as government institutions and the DOD. He has trained hundreds of personnel in corporations, government and military agencies in the principles, practice and application of strategic management, software engineering, and knowledge management and information architecture. He is an advisor to many corporate and professional boards in the areas of Knowledge Management and Artificial Intelligence.

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Mark Riddle, NARAMark Riddle is the Principal for CUI Program Oversight for the Information Security Oversight Office (ISOO) at the National Archives and Records Administration. He is the lead for implementation and oversight activities for the Controlled Unclassified Information (CUI) Program. He co-authored the National Institute for Standards and Technology Special Publication 800-171, Protecting Controlled Unclassified Information in Nonfederal Systems and Organizations (June 2015). Mark consults with Executive branch departments and agencies, industry, and other nonfederal organizations on the structure and implementation of the CUI program.

Dr. Luis Rodriguez, NSWCDr. Luis “LJ” Rodriguez serves as Head of the Distributed Experimentation & Test Environment Division in the Integrated Combat Systems Department at the Naval Surface Warfare Center Dahlgren Division. LJ has held supervisory, project management and mechanical engineering positions in support of various gun weapon systems development. From 2013 to 2018, LJ was also an adjunct faculty instructor at Old Dominion University where he taught Introduction to Project Management and Fundamentals of Knowledge Management. He holds a Doctor of Engineering degree in Engineering Management and Systems Engineering from Old Dominion University.

Tracey Seward, AccentureTracey Seward, Accenture Senior Managing Director, has served in the Business, Strategy, and Technology Consulting industry for over 25 years. Tracey began her career in the oil and gas industry and has worked within the strategy and management consulting areas for the majority of her career. At Accenture, she is working on large scale system design and implementation. Tracey has created a start-up consulting company, specializing in talent and learning consulting, where she is the global Consulting Innovation & Knowledge Director, focused on go-to-market offering and differentiation strategy. She serves as Accenture’s global Chief Knowledge Officer, and co-leads the Chicago Accenture Strategy community.

Zach Wahl, Enterprise KnowledgeZach Wahl is the Founder and President of Enterprise Knowledge. He is an expert and frequent speaker on the topics of KM Strategy and Design, Taxonomies, Information Governance, and Organizational Design. Zach has led the development of EK’s comprehensive KM Maturity Benchmark, developed over the course of 20 years of real-world observation and analysis. He has designed his own series of workshops on the topics of Information Management System Best Practices, Taxonomy Design, and Governance. Zach has managed the deployment of over 70 information management systems in both the public and private sectors.

Carlos Walker, JFHQ-DODINCarlos Walker is a retired U.S. Army Colonel who currently provides operational support Joint Force Headquarters-Department of Defense Information Networks (JFHQ-DODIN) with an emphasis in Knowledge Management and Battle Rhythm Management. Carlos has served in numerous DoD organizations over thirty years of combined military and civilian service where he has led Command, Control, Communications and Computers (C4) Operations and Knowledge Operations. He is a distinguished graduate of North Carolina A&T State University where he earned a bachelor of science in Computer Science.

Keith Walker, Internal Revenue ServiceKeith Walker is the Director, Resource Solutions, in the Large Business & International (LB&I) Division of the Internal Revenue Service (IRS). He leads the oversight of the Resource Solutions organization - finance, human resource, communication, and learning and education and the Technology and Program Solutions – technology, quality review, reporting and oversight, and engagement for the division.. Keith is responsible for the development, implementation and evaluation of policies, programs and services the unique strategic needs of LB&I.

Jamie Wheeler, Booz Allen HamiltonJamie Wheeler is an accomplished professional, educator, and leader with an extensive background in data science and engineering modeling. He is skilled in the innovative and transformative leadership of modernizing and implementing analytics within diverse environments. Jamie has a talent for providing transformational leadership to cross-functional teams focused on the facilitation of successfully integrating technology and analytics into operational and business environments.

Tom Wilde, IndicoTom Wilde brings 25 years of experience in solving the complex problems of digital content to the role of CEO of Indico. Prior to joining Indico, Tom was the Chief Product Officer at Cxense (see-sense), a leading Data Management provider and founder of Ramp, an enterprise video content management company. Tom also held senior roles at Fast Search, Miva Systems, and Lycos. He has extensive experience with company building and venture-backed startups and holds an MBA in Entrepreneurial Management from Wharton.

THANK YOUDISA is proud to acknowledge the outstanding contributions of the speakers, support staff, and organizations that contributed to the overall success of the 2019 DOD and Federal Knowledge Management Symposium.

DISA thanks all of the knowledge management professionals who attended the event and for their commitment to support and increase awareness about knowledge management in our community.

Your participation will help improve the effectiveness of knowledge management, information management, data management, document and records management, and customer relationship management as well as the interrelationship between them. The DOD and Federal Knowledge Management Symposium would not have been possible without your continued support and involvement.

Thank you.

For more information, please contact the DISA Knowledge Management Team:

Defense Information Systems Agency (DISA)

ATTN: Knowledge Management Branch (BDC1) PO Box 549Fort Meade, MD 20755

Commercial: 301-225-7365, DSN 375-7365

Email: disa.meade.bdc.list.knowledge-service-management@mail.mil