Global Benchmarks Mgd

8/10/2019 Global Benchmarks Mgd

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100.010.120 Head of

Operations (COO)

Yes Direct all aspects of the

organisation's day-to-day

operations to ensure that the

organisation functions efficiently

and in accordance with the long-term mission, vision, values, and

objectives defined by the Chief

Executive Officer and the Board of

Directors.

Contribute to the development of corporate

objectives, strategies and plans; oversee,

monitor, and evaluate the organisations

performance so that these strategies and

objectives are met.Supervise the preparation of operating budgets

and proposals for capital expenditure and

investments in infrastructure, technology,

equipment, systems, or other assets and

resources; analyse and approve operational

investments that best meet the organisations

business needs within approval limits or make

recommendations to the top management

team.Oversee the opening or closing of facilities and

the operational aspects of mergers and

acquisitions so that these activities are

completed on time and within budget and with

minimal disruption to the organisations day-to-

day operations.

MUPC level 11

in a Tier 0 or 1

organisation,

e.g., Chief

ExecutiveOfficer or Head

of Organisation

Degree or

equivalent

100.020.110 Head of Territory

Management (Tier

2)

Yes Lead, direct, and control the

activities in a region, sub-region,

or market zone on behalf of

multiple global LOBs to achieve

it's short and long-term financial

and operating objectives (e.g.,

increased profitability, productivity,

market share) as set by the

Lead, direct, and control the activities of

territory management that operates in a region

(e.g., Europe, Asia), sub-region (e.g., Western

Europe, Central America), or market zone so

that the LOBs achieve short and long-term

financial and operating objectives (for example

increased profitability, productivity, or market

share) as set by the overall corporate business

MUPC level 11

in a Tier 0 or 1

organisation,

e.g., Chief

Executive

Officer or Head

of Organisation

Degree or

equivalent


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100.030.110 Managing

Director/General

Manager/Country

Manager (Tier 3)

Yes Lead, direct, and control the

activities of a single business unit

(SBU), profit centre or all the

operations of the organisation in

one country so that this part of theorganisation achieves its short

and long-term financial and

operating objectives as set by the

overall corporate business plan.

Establish and oversee budgets, plans, policies,

and programmes that will effectively implement

the business strategies and objectives set by

the Board, owner, or parent company.

Set, and monitor the performance of the SBUagainst, standards and targets in areas such

as manufacturing and administration efficiency,

cost control, sales revenue, legal compliance,

and human resource management.

Monitor the SBUs competitive environment to

identify business threats and opportunities and

develop business plans to address them.

Liaise with other SBU and country heads

across the whole organisation to ensure thatthe SBUs strategies and activities are

integrated with other parts of the business and

align with the overall corporate objectives.

Lead, direct, evaluate, and develop a team of

managers to ensure that the SBUs business

strategy is implemented effectively,

MUPC level 11

in a Tier 1 or 2

organisation,

e.g., Chief

ExecutiveOfficer or Head

of Organisation

Degree or

equivalent

110.100.130 Corporate

Secretary

Yes Maintain the organisations official

and legal documents and records

according to the principles of good

governance and to comply with

relevant laws and regulations.

Maintain and safeguard the organisations

official and legal documents, records and

reports, and affix the corporate seal as

required.

File statements, notices, and other information

according to relevant laws and regulations.

As Secretary to the Board of Directors, prepare

Board meeting agendas, compile information

packages for Board members, and prepare the

official minutes of Board and Committee

meetings.Contribute to a positive relationship between

the organisation and its shareholders by

organising and preparing documentation for

shareholder meetings and responding to

shareholder requests for information.

MUPC level 11,

e.g., Head of

Organisation

Degree or

equivalent


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110.208.350 Government

Relations

Professional -

Experienced

Yes Analyse and evaluate the impact

of government policy and

regulation on the organisation's

activities and objectives.

Research, interpret, and analyse proposed

changes to regulations or government policy

and prepare reports on how these changes

may impact the organisation.

Prepare materials for meetings and other

events involving government representatives

so that the organisations representatives are

well-informed on current issues.

Respond accurately and promptly to enquiries

from government representatives about the

organisation and its activities without releasing

information that could compromise the

MUPC level 22,

e.g.,

Government

Relations

Manager

Degree or

equivalent

110.209.130 Head of Public

Relations

Yes Heads the public relations

department. Directs and controlsthe public relation activities in

order to enhance the

organisation's reputation with the

public, the media and the

Design, develop, direct, and control

organisations public relations strategy toenhance the organisation's reputation with the

public, the media, employees, investors, and

shareholders.

Has ultimate accountability for the public

MUPC 11 or 12

level, e.g., aTop Legal

Executive, Top

Executive, or

Second Highest

Degree or

equivalent

110.209.220 Public Relations

Manager

Yes Implement the organisations

public relations strategy to

enhance the organisation's

reputation with the public, the

media, employees, investors, and

shareholders.

Implement public relations programmes that

protect and enhance the organisations

reputation and are effective, economical, and

appropriate for their intended audience.

Review and approve speeches, articles, press

releases, public statements, and other

communications to ensure they are accurate

and consistent with the organisations overall

public relations strategy. Coach other

managers and executives to improve their

interactions with the public and media.

Respond to more complex or escalated

enquiries from the public or media to ensure allcommunications are accurate and appropriate.

Liaise with managers to develop and

implement public relations programmes

appropriate for their business needs and

consistent with the organisation's overall public

relations strategy. Lead, direct, evaluate, and

MUPC level 13,

e.g., Head of

Public

Relations;

MUPC level 11,

e.g., Head of

Organisation

Degree or

equivalent


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115.000.120 Head of Legal Yes Lead, direct, and control legal

activities to protect the

organisations reputation and

business interests and ensure it

complies with all relevant laws

and regulations.

Advise management on all legal matters and

the potential impact of current and future laws

and regulations on the organisation. Evaluate

the organisations activities, policies, practices,

and transactions to ensure they comply with all

relevant laws and regulations. Contribute to

strategic planning and decision-making at the

top executive level to develop and implement a

legal strategy that aligns with the

organisation's vision and business objectives.

Oversee legal defence actions and represent

the organisation in matters before courts,

government agencies, or other authorities to

protect the organisations legal and businessinterests. Prepare materials for external legal

counsel and manage these relationships to

ensure the organisation's interests are well-

represented. Lead, direct, evaluate, and

develop professional legal staff to ensure the

MUPC level 11,

e.g., Chief

Executive

Officer or Head

of Organisation

Degree or

equivalent

115.100.340 Legal Counsel -

Senior

Yes Perform a variety of more complex

or specialised legal activities in

accordance with the established

standards of the legal profession

to protect the organisations

reputation and business interests

and help ensure it complies with

all relevant laws and regulations.

Provide legal advice within area of expertise to

area managers to ensure their activities,

policies, business practices, and transactions

comply with all relevant laws and regulations.

Review legal analyses and technical reports.

Make recommendations to senior

management on how to respond to legal

issues or proposed changes in laws and

regulations. Review and approve legal

contracts, letters of agreement, and other

documents related to a variety of trade,

commercial, financial, and operational matters(e.g., loans, leases, purchase agreements,

acquisitions, divestitures, employment

contracts) to protect the organisation's legal

and business interests. Represent the

organisation in complex, controversial,

significant, or specialised legal proceedings

before courts, government agencies, or other

authorities so the organisation's interests are

MUPC level 22,

e.g., Legal

Affairs Manager

or Managing

Attorney;

MUPC level 12,

e.g., Head of

Legal/General

Counsel

Degree or

equivalent


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Experienced

Yes Perform a variety of legal activities

in accordance with the established

standards of the legal profession

to protect the organisations

reputation and business interests

and help ensure it complies with

all relevant laws and regulations.

Provide legal advice within area of expertise to

functional or operational area managers to

ensure their activities, policies, business

practices, and transactions comply with all

relevant laws and regulations. Analyse and

interpret case law, court reports, and proposed

and existing laws and regulations to prepare

technical reports on how they impact the

organisations operations. Prepare legal

contracts, letters of agreement, and other

documents related to a variety of trade,

commercial, financial, and operational matters

(e.g., loans, leases, purchase agreements,

acquisitions, divestitures, employmentcontracts) to protect the organisation's legal

and business interests. Review and approve

public statements from a legal standpoint to

identify, anticipate and mitigate legal risks.

Represent the organisation in legal

proceedings before courts, government

MUPC level 22,

e.g., Legal

Affairs Manager

or Managing

Attorney

Degree or

equivalent


Entry

Yes Under direct supervision, perform

a variety of legal activities in

accordance with the established

standards and provides advice to

the company in less complex legal

aspects such as trade and

commercial matters, foreign

investment, technology transfer,

labour and corporate issues.

Prepares and/or reviews

contracts, letters of agreement,and other documents to ensure

Follow the established procedures and assist

in a variety of assigned legal projects.

Advise the company in less complex legal

aspects for trade, commercial matters, foreign

investment, technology transfer, labour, and

corporate issues.

Research, analyse and interpret case law,

court reports, and proposed and existing laws

and regulations to prepare technical reports on

how they impact the organisations operations.

Liaise with external functional or operationalarea specialists as required.

MUPC level 22,

e.g., Legal

Affairs Manager

or Managing

Attorney

Degree or

equivalent


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115.100.420 Legal Assistant Yes Follow the established procedures

and guidelines of the legal

profession to provide timely and

effective support to a legal team.

Draft and, where required, translate,

correspondence, legal contracts, letters of

agreement, and other legal documents.

Provide translation and interpreter services at

meetings, negotiations and other legal

proceedings.

Perform simple legal research to assist the

legal team to prepare accurate and timely

reports, legal advice, case files, and other legal

documents.

Organise and oversee legal files and materials

so that they are easily accessed and retrieved

MUPC level 22,

e.g., Legal

Affairs Manager

or Managing

Attorney

Diploma or

equivalent

120.000.120 Head of Human

Resources

Yes Develop and implement an

organisation-wide humanresource strategy that aligns with

the organisation's vision and its

current and long-term business

objectives.

Ensure all activities and programmes related to

human resources are implemented inaccordance with the organisation's human

resource strategy. These may include:

recruitment; training;

compensation/remuneration; benefits;

performance evaluation; organisational

development; relocation; equal

employment/affirmative action; health, safety

and wellness; human resources administration;

human resource information systems; payroll;employee communications;

employment/industrial/labour relations. Lead,

direct, evaluate, and develop a team of

managers to ensure the organisation's human

resource strategy is implemented effectively,

consistently, and according to established

guidelines and budgets. Contribute to strategic

planning and decision-making at the topexecutive level so the organisation's human

MUPC level 11,

e.g., ChiefExecutive

Officer or Head

of Organisation

Degree or

equivalent


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120.100.220 Human Resources

Manager

Yes Implement the organisation's

human resource strategy so that

the organisation attracts,

manages, develops and retains

the employees it needs to achieve

its current and future business

objectives.

Direct human resource (HR) programmes to

ensure the organisation's current and future

HR requirements are met. These programmes

may include: recruitment; training,

development; compensation/remuneration;

benefits; performance evaluation;

organisational development; relocation; equal

employment/affirmative action; health, safety

and employee wellness; HR administration;

HR information systems; payroll; employee

communications; employment/industrial/labour

relations. Liaise with area managers to

develop and implement local HR strategies

that are appropriate for their business needsand consistent with the organisation's overall

HR strategy. Evaluate the organisation's future

workforce needs in order to recommend

changes to the HR strategy and adapt existing

HR programmes to meet these needs. Lead,

direct, evaluate and develop a team of HR

MUPC level 12,

e.g., Head of

Human

Resources or

Human

Resources

Executive;

MUPC level 13,

e.g., Human

Resources

Director

Degree or

equivalent


Generalist - Senior

Yes Develops, manages, coordinates,

and administers a variety of

programmes and activitiescovering multiple HR activities.

In conjunction with and under the general

direction of HR and/or Line Management may

develop, manage and/or administer theorganisations compensation and benefit,

recruitment, training, organization

development, and employee relations

programmes. The Generalist will operate in

and be responsible for more than one of these

areas and perform many of the same activities

MUPC level 22,

e.g., Human

ResourcesManager; or

MUPC level 23

HR Supervisor

Degree or

equivalent


Generalist -Experienced

Yes Coordinates and administers a

variety of programmes andactivities covering multiple HR

activities.

With limited supervision of HR Management or

Senior HR professionals may coordinateand/or administer various aspects of the

organisations compensation and benefit,






MUPC level 22,

e.g., HumanResources

Manager; or

MUPC level 23

HR Supervisor

Degree or

equivalent


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Generalist - Entry

Yes Assists more senior professionals

to coordinate and administer a

variety of programmes and

activities covering multiple HR

activities.

With direct supervision by HR Management or

Senior HR professionals will assist to

coordinate or administer various aspects of the

organisations compensation and benefit,






MUPC level 22,

e.g., Human

Resources

Manager; or

MUPC level 23

HR Supervisor

Degree or

equivalent

120.220.220 Recruitment

Manager


recruitment strategy so that job

vacancies are quickly filled, new

employees are smoothly

integrated into the organisationand the candidates selected best

match the needs of the position

and the business.

Direct the organisation's recruitment activities

to ensure the best selection for each role and

the recruitment process is conducted

efficiently, economically and in accordance

with the organisation's policies and standards.These activities may include advertising,

interviewing, testing, selecting candidates;

checking references; negotiating employment

offers; relocation; orientation and introductory

training. Liaise with managers to develop and

implement recruitment strategies that are

appropriate for their business needs and

consistent with the organisation's overall HR

strategy. Evaluate external labour marketconditions and internal employee turnover

trends to recommend changes to the

organisation's recruitmentstrategies. Adapt

existing recruitment activities to changing

market conditions. Select and manage ongoing

MUPC level 12,

e.g., Head of

Human

Resources or

HumanResources

Executive

Degree or

equivalent


12/114

120.220.350 Recruiting

Professional -

Experienced

Yes Participate in a variety of

recruitment activities so that the

organisation's recruitment process

is efficient, effective and equitable.

Prepare job postings, specifications for

recruitment agencies, job descriptions and

other materials in accordance with the

organisation's recruitment standards. Respond

to inquiries about the organisation's

recruitment activities and status of job

vacancies. Contact candidates, schedule

interviews, and develop interview questions in

with the hiring manager so interviews are

conducted efficiently and equitably. Interview,

test, rank, check references, select candidates

and provide feedback to unsuccessful

candidates based on the job's pre-established

selection criteria and the organisation'srecruitment policies. Prepare job offer

materials in accordance with the job

specifications so successful candidates have

all necessary information necessary to decide

to accept the position. Represent the

organisation at job fairs to promote the

MUPC level 22,

e.g.,

Recruitment

Manager or

Human

Resources

Manager;

MUPC level 13,

Human

Resources

Director

Degree or

equivalent

120.224.220 Compensation &

Benefits Manager


reward strategy so that its

compensation and benefitsoutcomes meet current and future

business needs and are

consistent with the organisation's

desired internal and external

market position.

Design and implement the organisation's

compensation and benefit programmes to

meet the organisation's objectives for internalequity and external market competitiveness.

These programmes may include: job

evaluation; salary administration; short-term,

long-term and sales incentive plans;

share/stock ownership plans; employee

benefits (e.g., health insurance, vehicles,

perquisites); expatriate and/or executive

compensation; workers compensation; salarypackaging; retirement, and superannuation

plans. Liaise with area managers to develop

and implement local compensation strategies

appropriate for their business needs. Analyse

and evaluate internal data about the

organisation's current employee population

and future HR needs along with external

market data to develop salary budgets and

forecasts. Select and manage relationships

MUPC level 12,

e.g., Head of

HumanResources or

Human

Resources

Executive;

MUPC level 13,

e.g., Human

Resources

Director

Degree or

equivalent


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120.236.220 Employee

Communications

Manager

Yes Implement the organisations

internal communication strategy

so that that all employees can

find, send, receive, and

understand information that is

timely, accurate, clear, credible

and relevant.

Develop, publish and distribute a range of

materials in traditional print form, electronically

or through online technologies (for example,

newsletters, brochures, handbooks,

conference and seminar materials, and benefit

and compensation communications) in order to

communicate effectively with employees.

Represent the employee communication

function on project teams so that other

members of the organisation are aware of the

unit's activities and to share knowledge on

effective employee communication.

Participate in external communication activities

(e.g. public relations programmes) where theyimpact employee communications; however

the main focus of the job is on internal

communications.

Lead, direct, evaluate and develop a team of

communications professionals to ensure that

MUPC level 12,

e.g., Head of

Human

Resources or

Human

Resources

Executive;

MUPC level 13,

e.g., Employee

Communication

s Executive

Degree or

equivalent

120.240.230 Safety Supervisor Yes Supervises implementation of the

organisation's health and safety

policy and procedures so that all

employees have a safe andhealthy working environment and

the organisation complies with all

current and future regulations and

laws.

Supervise a team of safety professionals who

conduct safety audits to identify workplace

hazards and unsafe equipment, working

practices, or working conditions. Investigateaccidents, complete or verify accident reports,

and liaise with specialists and health and

safety authorities to identify the causes of

accidents and prevent their recurrence.

Recommend changes to working conditions to

ensure all employees have a safe and healthy

working environment and the organisation

complies with all regulations and laws, and

internal safety policies and standards. Maintain

and analyse records of workplace injuries,

illness, and absences to identify areas of

concern. Educate and train the organisations

workforce on health and safety to ensure they

understand and comply with the health and

safety policies and standards. Select, train,

MUPC level 22,

e.g., Safety

Manager

Degree or

equivalent


16/114

120.240.350 Safety

Professional -

Experienced


health and safety policy and

procedures so that all employees

have a safe and healthy working

environment and the organisation

complies with all current and

future regulations and laws.

Conduct safety audits to identify workplace

hazards, unsafe equipment, working practices,

or working conditions. Investigate accidents,

complete or verify accident reports, and liaise

with specialists and health and safety

authorities to identify causes of accidents and

prevent their recurrence. Recommend

changes to working processes and conditions

to ensure employees have a safe and healthy

working environment and the organisation

complies with all regulations and laws, and the

organisations safety policies and standards.

Maintain and analyse records of workplace

injuries, illness, and absences to identify areasof concern. Educate and train the

organisations workforce on health and safety

policies and standards. Select, train, and

evaluate workplace safety officers to ensure

they understand and can perform the

responsibilities of their role. Ensure first aid

MUPC level 23

Safety

Supervisor; or

MUPC level 22,

e.g., Safety

Manager

Degree or

equivalent


Relations Manager


employee relations strategy to

minimise the negative impact ofindividual employee grievances or

collective labour disputes.

Liaise with managers, employees, and their

representatives to investigate and resolve

grievances and develop strategies to preventtheir recurrence to maintain a productive and

harmonious workplace. Advise and train

managers and supervisors to ensure all

employer-employee relationships in the

organisation comply with collective

agreements, individual employment contracts,

regulations, laws, and the organisation's

employment policies and standards. Analyse

and interpret bargaining trends and issues, as

well as standards, regulations, and laws to

understand their impact on the organisation.

Adapt employee relations practices as

appropriate. Represent management in

negotiations and dispute resolution with

employees, unions, employer bodies,

government agencies, labour relations

authorities, and other agencies to protect the

MUPC level 12,

e.g., Head of

HumanResources or

Human

Resources

Executive;

MUPC level 13,

e.g., Employee

Relations

Executive

Degree or

equivalent


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Relations

Professional -

Experienced

Yes Participate in a variety of

employee relations activities to

minimise the negative impact of

individual employee grievances or

collective labour disputes.

Interpret and administer the organisations

collective agreements and individual

employment contracts so that they are applied

in accordance with relevant regulations, laws,

and the organisations employment policies

and standards.

Conduct research and analysis on employee

relations issues so that other managers, legal

counsel, mediators, and external consultants

are well-prepared for bargaining, negotiation,

and dispute resolution procedures.

Participate in negotiations and dispute

resolution procedures with employees, unions,

employer bodies, government agencies, labourrelations authorities, and other relevant

agencies so that the organisation's interests

are protected.

Keep up-to-date with the employee relations

climate in the organisation and the industry

and with proposed and actual changes in

MUPC level 22,

e.g., Employee

Relations

Manager or

Human

Resources

Manager;

MUPC level 13,

Human

Resources

Director

Degree or

equivalent

120.252.221 HR Administration

Manager

Yes Administer the organisation's

established human resource

programmes so that they areimplemented efficiently and

equitably and comply with all

relevant collective agreements,

individual employment contracts,

regulations, laws, and the

organisation's employment

policies and standards.

Implement changes to human resource

programmes, at an organisation-wide or

individual level, in an efficient, accurate, andtimely way. This may include processing job

evaluations, salary increases, appointments,

absences, retirements, and terminations.

Ensure that organisation and employee-related

records are accurate, accessible and secure

and in compliance with relevant privacy

regulations. Information managed may include

job history; retirement and insurance

documentation; leave records; and details of

illness, absences, transfers, and salary

progression.

Select, and manage ongoing relationships with

external consultants and suppliers (for

example HRIS providers) to ensure the

organisation receives satisfactory standards of

service.


MUPC level 12,

e.g., Head of

HumanResources or

Human

Resources

Executive;

MUPC level 13,

e.g., Human

Resources

Director

Degree or

equivalent


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120.252.340 Human Resource

Administration

Analyst - Senior

Yes Effectively maintains employee

information that meets the

organisation's legal obligations

and assists in human resource

management and planning by

recommending, developing and

implementing new processes and

analyses.

The Senior level role will typically be

responsible for the same activities as the

experienced level and in addition will

recommend and implement improved

processes, analyses and reports to more

effectively meet the organisations HR

Administration goals.

MUPC level 23

HR Admin

Supervisor; or

MUPC level 22,

e.g., Human

Resources

Manager

Degree or

equivalent


Administration

Analyst -

Experienced

Yes Maintain employee information

that is accurate, meets the

organisation's legal obligations,

and assists in human resource

management and planning.

Process changes to the organisation's human

resource programmes and policies in

accordance with guidelines so that these

programmes are implemented accurately and

fairly.

Maintain employee records manually or in a

human resources information system (HRIS)

so that information is accurate and secure.

Data managed may include personal

information; job history; retirement and

insurance documentation; leave accrual

records; and details of illness, absences,

transfers, and salary progression.

Analyse data and prepare reports for

management, to meet legal obligations, or for

external agencies. Statistics analysed may

include employee demographics, skills

inventory, absences, overtime, or employee

turnover.

Respond to enquiries from employees,

managers and external agencies (such as

MUPC level 23

HR Admin

Supervisor; or

MUPC level 22,

e.g., Human

ResourcesManager

Degree or

equivalent


19/114


Administration

Clerk -

Experienced

Yes Complete and/or check HR-

related forms and documents so

they are processed accurately and

on time.

Complete, check, and process HR-related

forms and documents in accordance with

established guidelines so that HR-related

matters are administered quickly and

accurately. Forms may include applications for

vacation or leave of absence; workerscompensation or insurance claims; or social

security or other government forms.

Respond to enquiries and assist employees

and managers to complete HR-related forms to

ensure that the information provided is

accurate and complete.

Follow-up with employees, managers, or

external agencies (e.g., governmentdepartments, insurance providers) to verify

that the information provided is accurate and

complete.

Maintain employee records manually or in a

human resources information system (HRIS)

so that information is accurate and secure.

Data managed may include personal

MUPC level 23

HR Admin

Supervisor; or

MUPC level 22,

e.g., Human

Resources

Manager

High School

120.256.230 Payroll Supervisor Yes Coordinate the activities of a team

of para-professionals to ensurethat the organisations payroll is

processed accurately and on time.

Coordinate the activities of a team of para-

professionals to ensure that the organisationspayroll is processed accurately and on time.

Activities of the team may include accounting,

distributing and preparing payments, benefits,

taxes, and payroll deductions; calculating

overtime, shift payments, sales commissions,

and bonuses; maintaining payroll records.

Coach and mentor team members and assign

tasks to ensure that the teams resources are

used effectively.

Respond to more complex, escalated enquiries

from team members and check the work of

MUPC level 22,

e.g., PayrollManager or

Human

Resources

Manager

Degree or

equivalent


20/114

120.256.350 Payroll Analyst -

Experienced

Yes Coordinate various compensation-

related activities to ensure that the

organisations payroll is

processed accurately and on time.

Under limited supervision processes the

organisations payroll accurately and on time.

Activities may include; accounting; distributing

and preparing payments, benefits, taxes, and

payroll deductions; calculating overtime, shift

payments, sales commissions, and bonuses;maintaining payroll records.

Resolve enquiries from employees. May check

the work of others to ensure that the payroll is

MUPC level 23,

e.g., Payroll

Supervisor)

Degree or

equivalent

120.272.220 Training &

Development

Manager


training and development strategy

so that the skills and performance

of employees meet the

organisation's current and futureneeds.

Direct all training and development activities to

ensure they are conducted efficiently, cost-

effectively, and in accordance with the

organisation's policies and standards. Analyse

and identify the training and developmentneeds of employees. Develop an overall

training plan to meet the current and planned

HR requirements of the organisation. Develop,

deliver, and evaluate training programmes and

curriculum so skills and performance of

employees meet the organisations

requirements. Liaise with area managers to

develop and implement training, development,

and succession plans that are appropriate fortheir business needs and consistent with the

overall training strategy. Select and manage

ongoing relationships with external consultants

and training providers. Stay current on

developments and innovations in training and

MUPC level 12,

e.g., Head of

Human

Resources or

HumanResources

Executive;

MUPC level 13,

e.g., Director of

Training and

Development

Degree or

equivalent

120.272.340 Training and

Development

Professional -

Senior

Yes Design, deliver and administer the

organisation's training

programmes in accordance with

the organisation's training and

development plan to enhance the

performance of individual

employees and meet the current

and future human resource needs

The Senior level role will typically be

responsible for similar activities as the

experienced level and in addition may be

responsible for designing, resourcing and

delivering larger, more complex training

programmes.

May coach and provide instruction to lower-

MUPC level 23

Team Leader;

or MUPC level

22, e.g.,

Training and

Development

Manager

Degree or

equivalent


21/114

120.272.350 Training and

Development

Professional -

Experienced

Yes Design, deliver and administer the

organisation's training

programmes in accordance with

the organisation's training and

development plan to enhance the

performance of individualemployees and meet the current

and future human resource needs

of the business.

Analyse the training needs of employees to

develop training programmes that enhance

their know-how, skills, and performance.

Design, resource, and deliver training

programmes, or recommend externally-

provided programmes, which meet the needsof individuals and are consistent with the

organisations overall training plan. Counsel

employees about the organisation's training

programmes and policies and arrange for them

to participate in internal and external training

so the organisations training resources are

allocated effectively. Maintain and analyse

organisation and individual training records inorder to monitor the effectiveness of internal

and external training programmes. Compile

handbooks, manuals, guides, and other

materials so training programmes are

delivered with high quality resources. Keep

abreast of developments and innovations in

MUPC level 23

Team Leader;

or MUPC level

22, e.g.,

Training and

DevelopmentManager

Degree or

equivalent

140.288.350 Graphic Designer Yes Design and/or create visual

material for use in the

organisation's advertisements,publications, pamphlets, posters,

packages, labels, and other

promotional materials.

Creates design ideas, advises on layout,

typefaces, colours and styles for

advertisements, publications, andpresentations.

Uses graphics software (e.g., Quark,

Illustrator, PhotoShop, Acrobat) and/or web-

based graphics and design tools (e.g., Flash,

FrontPage and Dream Weaver) to design and

produce finished artwork.

Has significant experience with and knowledge

of printing processes.

May coordinate in-house & outside vendor

services.

MUPC level 22,

e.g., Creative

DesignManager; or

MUPC level 12

Head of

Communication

s

Degree or

equivalent


22/114


23/114

210.100.220 Finance Manager Yes Manage the day-to-day financial

activities of the organisation;

control its financial resources and

ensure that all financial

transactions, systems and

procedures comply withregulations, accounting principles,

and standards. Activities may

include: financial analysis and

reporting; taxation; insurance;

credit control; accounts payable

and receivable; inventory and

costs control; and budgeting and

forecasting.

Analyse the organisations revenues, liabilities,

credit conditions, and other financial indicators

to forecast it's short, medium, and long-term

cash flow position; evaluate and recommend

investments and other financial instruments to

meet these cash flow needs. Advisemanagement on financial matters and the

impact of laws and regulations on the

organisation. Provide expertise and advice to

managers to help them develop budgets,

understand financial reports, and manage their

financial responsibilities. Present findings and

recommendations to top executives. Prepare

financial reports. Reports may include auditorand financial analyst reports; profit and loss,

balance sheets; and regulatory reports and

filings. Ensure all tax returns, declarations, and

other required reports are submitted accurately

and on time. Select and manage relationships

MUPC level 12,

Head of

Finance and

Accounting; or

MUPC level 13

Head ofFinance

Degree or

equivalent

210.100.350 Finance Analyst -

Experienced

Yes Develop, maintain, and provide

financial information, plans and

projections.

Under limited supervision, perform analysis of

financial studies and prepare summary reports

for management, maintenance and planning of

budget systems.Analyse and interpret local trends.

Apply subject matter knowledge; requires

capacity to understand specific needs or

MUPC level 22

Finance

Manager

Degree or

equivalent


24/114

210.300.130 Head of Risk

Management

Yes Implement an organisation-wide

strategy to minimise the

organisations current and future

exposure to financial, operational,

or other risks.

Contribute to the development of the

organisations overall risk management

strategy. Establish budgets, plans, policies,

and programmes that will achieve these

strategic objectives. Monitor and evaluate the

performance of risk management programmes.Review programmes to mitigate the

organisations exposure to risks. Areas of risk

may include loss prevention, asset protection,

credit risk, legal and contractual compliance,

health and safety, environmental, and other

operational risks. Select and manage ongoing

relationships with insurance providers to

minimise insurance costs and ensure

satisfactory standards of service. Manage,

monitor, and evaluate the cost effectiveness of

all insurance policies across the organisation

which may include property and casualty,

general and product liability, and directors and

MUPC level 11

e.g.,, Chief

Executive

Officer or Head

of Organisation;

MUPC level 12,e.g., Chief

Financial

Officer or Head

of Finance and

Accounting

Degree or

equivalent

210.308.130 Head of Treasury Yes Manage and direct the treasury

activities of the total organisation

and ensure that the financial

transactions, policies, andprocedures meet organisation

objectives, needs, and regulatory

body requirements.

Responsible for the receipt, custody, control

and disbursement of funds and securities.

Supervise the organisation's banking, credit

and investment functions. Evaluate andrecommend investment options, funding

sources, and financial instruments that will

meet the organisations treasury objectives.

Analyse general business and financial

developments that may affect the organisation.

Accountable for sub-function and provide the

highest level of advice and recommendations

to the management team. Plan the short-term

financial requirements; negotiate, administer,

and repay loans; maintain cash management

programs; conduct financial feasibility studies;

MUPC level 11

e.g.,, Chief

Executive

Officer or Headof Organisation;

MUPC level 12,

e.g., Chief

Financial

Officer or Head

of Finance and

Accounting

Degree or

equivalent


25/114

210.308.220 Treasury Manager Yes Manage the organisations cash

flow and borrowings so that there

are sufficient funds for it to

conduct its daily activities and

meet its financial obligations.

Monitor the performance and security of credit,

working, and depository accounts held with

local and international banking and investment

institutions.

Evaluate and recommend investment options,

funding sources, and financial instruments thatwill meet the organisations treasury

objectives.

Establish and maintain positive, ongoing

relationships with the external financial

community.


finance professionals to ensure that treasury

MUPC level 12,

e.g., Head of

Finance and

Accounting;

MUPC level 13,

e.g., Treasurer

Degree or

equivalent

210.308.350 Treasury Analyst -

Experienced

Yes Conduct daily treasury operations

and transactions in an accurate

and timely manner.

Analyse the organisations revenues, liabilities,

credit conditions, and other financial indicators

to forecast the organisations short, medium,

and long-term cash flow position.

Research financial institution products,

investment options, funding sources, and

financial instruments so that senior

management has accurate and timely

information for evaluating alternatives.

Record daily cash transactions and compile,verify, and analyse cash flow information to

MUPC level 22,

e.g., Treasury

Manager

Degree or

equivalent

210.308.420 Cashier Yes Follow established guidelines and

procedures to accurately verify,

process, and record incoming and

outgoing cash, cheque, or credit

card transactions.

Receive, verify, and process cash, credit card,

cheque, or other payments from customers,

employees, and other parties; issue receipts

and record transactions.

Prepare cheques or make cash payments to

employees, customers, suppliers, or other

parties or for approved expenditures or

refunds.

Maintain accurate records, prepare bank

MUPC level 24,

e.g., Cashier

Supervisor;

MUPC level 22,

e.g., Treasury

Manager

High School


26/114

210.312.220 Credit &

Collections

Manager


credit policies so that an

acceptable level of risk is

maintained, repayments are made

on time, losses are kept to a

minimum, and arrears areeconomically collected.

Reject or authorise applications in accordance

with company standards and establish

appropriate repayment terms to minimise the

organisations credit risk.

Manage the organisations most complex,

large, or difficult credit accounts to maintainpositive customer relations and minimise debts

outstanding.

Monitor the status of credit and collection

activities to identified problem areas and adapt

procedures to improve the overall performance

of the team.

Liaise with functional or operational area

managers (for example in sales or customer

service) to ensure that credit and collection

activities are consistent with the organisations

overall customer relations strategy.


credit and collections staff to ensure that the

MUPC level 13,

e.g., Controller

or Head of

Credit and

Collections.

Degree or

equivalent

210.312.230 Credit &

Collections

Supervisor

Yes Coordinate the activities of a team

of professionals and para-

professionals to ensure that credit

applications are accuratelyassessed and that outstanding

debts are followed-up according to

established collection targets.

Conduct credit investigations; evaluate and

review the credit worthiness of customers to

minimise the organisations credit risk.

Monitor the status of individual credit accountsso that problem debts can be quickly identified

and addressed.

Supervise team members; assign tasks;

respond to complex, escalated enquiries and

handle difficult accounts so that that the teams

MUPC level 22,

e.g., Credit and

Collections

Manager

Degree or

equivalent

210.312.350 Credit &

Collections Analyst

- Experienced

Yes Investigate and analyse credit

applications and follow-up on

outstanding debts so that the

organisation is not exposed to

unacceptable credit risk.

Obtain information and credit references for

people or institutions applying for credit and

prepare credit reports so that applications can

be accurately assessed.

Authorise credit applications within established

company guidelines and up to a pre-specified

dollar amount.

Identify and collect overdue accounts to

minimise outstanding debts.

MUPC level 23,

e.g., Credit and

Collections

Supervisor

Degree or

equivalent


27/114

210.312.420 Credit &

Collections Clerk -

Experienced

Yes Follow established procedures

and guidelines to collect credit

information, maintain accurate

records, and collect overdue

accounts to minimise outstanding

debts.

Verify credit references so that applications for

credit can be accurately assessed.

Gather and compile credit information and

maintain credit records so that accounts can

be processed accurately.

Identify overdue (delinquent) accounts; contactcustomers regarding outstanding payments

and prepare reports on the status of credit and

collection activities to minimise outstanding

MUPC level

23/24, e.g.,

Credit and

Collections

Supervisor;

MUPC level 22,e.g., Credit and

Collections

Manager

High School

210.316.220 Accounting

Manager

Yes Manage day-to-day accounting

activities in accordance with the

organisations accounting policies

and procedures.

Direct and monitor a variety of accounting

activities to ensure the organisations financial

resources are managed in accordance with

accounting principles and comply with all

relevant regulations, laws, and standards.

These activities may include accounts payable

and receivable; general ledger maintenance;

financial analysis and reporting; budgeting,

revenue, and asset accounting. Review

financial reports and accounting statements to

ensure their accuracy. Provide technical

expertise and advice to functional or

operational areas managers to help them

develop revenue and expense budgets,understand financial reports, and manage their

financial responsibilities. Select and manage

ongoing relationships with external consultants

and advisors (e.g., accounting firms) to ensure

the organisation receives satisfactory

MUPC level 13,

e.g., Accounting

Director or

Controller;

MUPC level 12,

e.g., Head of

Finance and

Accounting.

Degree or

equivalent


28/114

210.316.340 Accountant -

Senior

Yes Perform more complex accounting

activities in accordance with

accounting principles and

standards to control the

organisations financial resources

and ensure that it complies with allrelevant regulations, laws, and

reporting requirements.

Reconcile more complex accounts and check

the accuracy of journal entries to ensure that

the general ledger is accurate and complete.

Check and analyse financial information and

prepare more complex financial reports and

accounting statements so that seniormanagement has accurate and timely

information for making financial decisions.

These reports may include profit and loss

statements, balance sheets, depreciation

statements, cash flow, debtor and creditor lists,

repayment schedules, regulatory reports and

filings.

Provide technical accounting advice within

area of expertise to functional or operational

areas managers to help them develop revenue

and expense budgets, understand financial

reports, and manage their financial

MUPC level 23

, e.g.,

Accounting

Supervisor;

MUPC level 22,

e.g., AccountingManager

Degree or

equivalent

210.316.350 Accountant -

Experienced

Yes Perform a variety of accounting

activities in accordance with

accounting principles and

standards to control the

organisations financial resourcesand ensure that it complies with all

relevant regulations, laws, and

reporting requirements.

Reconcile accounts, post journal entries, and

maintain a complete and accurate general

ledger in accordance with accounting

principles and reporting schedules so that the

organisation has a full and accurate statementof its financial position.

Collect, compile, verify, and analyse financial

information and prepare financial reports and

accounting statements so that senior

management has accurate and timely

information for making financial decisions.

These reports may include profit and loss

statements, balance sheets, depreciation

statements, cash flow, debtor and creditor lists,repayment schedules, regulatory reports and

filings.

Provide technical accounting advice within

area of expertise to functional or operational

MUPC level 23,

e.g., Accounting

Supervisor;

MUPC level 22,

e.g., AccountingManager

Degree or

equivalent


29/114

210.316.360 Accountant - Entry Yes Follow established procedures

and guidelines to accurately

maintain the organisations

financial records and transactions.

Complete assigned daily ledger entries and

other financial transactions in accordance with

accounting principles so that the general

ledger is accurate and up-to-date.

Collect and compile simple financial

information and assist senior accountants toprepare accurate and timely financial reports

and accounting statements for senior

management. These reports may include profit

and loss statements, balance sheets,

depreciation statements, cash flow, debtor and

MUPC level 23,

e.g., Accounting

Supervisor;

MUPC level 22,

e.g., Accounting

Manager

Degree or

equivalent

210.316.420 Accounts Clerk -

Experienced


and guidelines to perform clerical

accounting procedures accurately

and on time.

Maintain accurate financial records or account

books, for example a creditors and debtors

ledger; and sales, purchase, and cash

journals.

Make standard calculations to accurately

compile and report statistics.

Classify, code and record financial

transactions and post entries to the general

ledger.

Check balance statements and other

information provided by financial institutions.

MUPC level

23/24, e.g.,

Accounting

Supervisor;

MUPC level 22,

e.g., Accounting

Manager

High School

210.324.130 Head of Audit Yes Implement an organisation-widestrategy for conducting internal

audits throughout the organisation

to minimise risk; improve the

performance and productivity of

the organisations financial,

operational, and managerial

processes and systems; and

ensure that the organisation

complies with all relevantregulations, laws, and standards.

Develop, communicate and implement thestrategic direction of the audit function.

Responsible for planning, developing,

recommending, and monitoring procedures

and systems to be used in internal auditing

throughout the organisation.

Manage audits of joint ventures, partnerships,

and subsidiaries; regularly lead important

regional initiatives.

Report findings of audits to management.Provide the highest level of advice and

recommendations to management concerning

how the organisations financial, operational,

MUPC level 11e.g.,, Chief

Executive

Officer or Head

of Organisation;

MUPC level 12,

e.g., Chief

Financial

Officer or Head

of Finance andAccounting

Degree orequivalent


30/114

210.324.220 Audit Manager Yes Plan, direct, and monitor audit

activities to minimise risk; improve

the performance and productivity

of the organisations financial,

operational, and managerial

processes and systems; and toensure that the organisation

complies with all relevant

regulations, laws, and standards.

Plan, prioritise, and manage audit projects

efficiently, with minimal disruptions to day-to-

day business operations. Audit projects may

involve various technical specialists (e.g.,

finance, safety, environment, engineering, or

information systems). Develop, evaluate, andreview audit procedures and standards to

ensure that audits are conducted rigorously

and consistently. Evaluate audit findings;

prepare audit reports. Make recommendations

to senior management for improving the

organisations financial, operational, and

managerial processes and systems.

Coordinate projects involving external auditors

to ensure they have appropriate access to

information and people within the organisation

and to ensure the organisation receives

satisfactory standards of service. Lead, direct,

evaluate, and develop a team of audit

MUPC level 13,

e.g., Head of

Audit, Auditing

Director or

Head of Risk

Management;MUPC level 12

e.g.,, Chief

Operations

Officer or Head

of Finance and

Accounting

Degree or

equivalent

210.324.230 Audit Supervisor Yes Supervise the activities of a team

of audit professionals who identify

risks; evaluate performance and

productivity; prepare financial oroperating reports; and

recommend improvements to the

performance, integrity, and

compliance of one or more of the

organisations financial,

operational, or managerial

processes or systems.

Analyse complex data; evaluate project

findings; prepare audit reports and

recommendations about how the process or

system under audit could be improved.Supervise team members; respond to

complex, escalated enquiries; and check the

work of others to ensure that the audit project

is conducted credibly and effectively and that

its recommendations and reports are accurate

and timely.

Prioritise and assign tasks to ensure that the

MUPC level 22,

e.g., Audit

Manager

Degree or

equivalent


31/114


32/114


33/114

210.340.350 Cost Accountant -

Experienced

Yes Under limited supervision perform

a variety of cost accounting

activities

Analyse the cost records and calculation of

unit cost for products or services related to a

specific job or project; examine any costs that

seem contrary to past experience. Under

limited supervision, conduct moderately

complex cost audits. Prepare and emitstatistical reports for the comparison of costs

and determination of profitability by product.

Prepare estimates of new or proposed product

costs. Analyse actual versus standard costs

MUPC level 23

, e.g., Cost

Accounting

Supervisor;

MUPC level 22,

e.g., CostAccounting

Manager

Degree or

equivalent

210.348.130 Controller Yes Develop and implement

accounting policies, programmes,

and systems to control the

organisation's financial assets and

provide complete and accurate

financial information and records.

Lead the accounting functions so financial

transactions, policies, systems, and

procedures meet the organisations objectives

and comply with regulations, accounting

principles, and standards. Activities may

include: financial analysis and planning;

reporting; taxation; insurance; credit control;

accounts payable and receivable; inventory

and costs control; and budgeting and

forecasting. Contribute to strategic planning at

the executive level. Develop and implement

accounting systems and processes that align

with the organisation's overall vision andobjectives. Monitor and evaluate accounting

policies, systems, and procedures. Review

financial reports to ensure accuracy. Present

findings and recommendations to the top

executive group/Board. Reports may include

auditor and financial analyst reports; profit and

loss and balance sheets; regulatory filings.

MUPC level 11,

e.g., Head of

Organisation;

MUPC level 12,

e.g., Head of

Finance and

Accounting

Degree or

equivalent


34/114

210 352 350 Financial Analyst Yes Analyse and forecast financial Collect compile verify and analyse financial MUPC le el 23 Degree or


35/114

210.352.350 Financial Analyst -

Experienced

Yes Analyse and forecast financial,

economic, and other data to

provide accurate and timely

information for strategic and

operational decisions.

Collect, compile, verify, and analyse financial

information and economic indicators so that

senior management has accurate and timely

information for making strategic and

operational decisions on, for example,

acquisitions, investments, capital expenditure,divestitures, mergers, or the sale of assets.

Analyse the financial implications of proposed

investments or other transactions so that

senior managers can evaluate alternatives

against the organisations business objectives.

Evaluate industry, economic, financial, and

market trends to forecast the organisations

short, medium and long-term financial and

competitive position. Data analysed may

include revenues, expenses, costs, prices,

investments, cash flow, profits, labour market

MUPC level 23,

e.g., Financial

Planning

Supervisor;

MUPC level 22,

e.g., FinancialPlanning

Manager

Degree or

equivalent

210.364.220 Tax Manager Yes Implement the organisation's tax

strategy to optimise the amount of

tax the company pays and ensure

it complies with all relevant local

and international tax laws and

regulations.

Direct tax-related activities in accordance with

the tax strategy to ensure the organisation

meets its tax obligations and objectives.

Activities may include: tax planning; research;

compliance; reporting and filings; auditing; and

communicating with external tax agencies.Evaluate activities, policies, practices, and

transactions to ensure they comply with all

relevant laws and regulations. Ensure all tax

returns, tax declarations, and other required

reports are submitted accurately and on time.

Advise senior management on tax matters and

on the potential impact of laws and regulations

on the operation of the organisation. Select

and manage ongoing relationships withexternal consultants and advisors to ensure

the organisation receives satisfactory

standards of service. Lead, direct, evaluate,

and develop a team of tax professionals to

MUPC level 12,

e.g., Head of

Finance and

Accounting or

Chief Financial

Officer; MUPClevel 13, e.g.,

Corporate

Controller or

Tax Director.

Degree or

equivalent

210 364 230 Tax Supervisor Yes Supervise the activities of a team Lead the activities of a team of tax MUPC level 22 Degree or


36/114

210.364.230 Tax Supervisor Yes Supervise the activities of a team

of tax professionals to ensure that

the organisation meets its tax

obligations and objectives and

complies with all relevant laws

and regulations.

Lead the activities of a team of tax

professionals to ensure that the organisation

meets its tax obligations and objectives and

complies with all relevant laws and regulations.

Activities of the team may include undertaking

research; evaluating the legality and taxeffectiveness of current and future business

activities; preparing and submitting tax returns,

tax declarations, and other required reports;

maintaining tax records; and corresponding

with external tax agencies or consultants.

Supervise team members; respond to


work of others to ensure that tax records,

recommendations, and reports are accurate

and timely.


MUPC level 22,

e.g., Tax

Manager

Degree or

equivalent

210.364.340 Tax Analyst -

Senior

Yes Analyse and interpret tax

regulations and prepare required

tax reports so that the

organisation meets its tax

obligations and objectives.

The Senior level Tax Analyst role will typically

be responsible for similar activities as the

experienced level but often on projects that are

more complex, larger in scope and importance

to the organisation.

May coach and provide instruction to lower-

MUPC level 23,

e.g., Tax

Supervisor;

MUPC level 22,

e.g., Tax

Manager

Degree or

equivalent

210.364.350 Tax Analyst -

Experienced

Yes Analyse and interpret tax

regulations and prepare required

tax reports so that the

organisation meets its tax

obligations and objectives.

Maintain tax information and records; prepare

tax returns, tax declarations, and other

required reports so that they are submitted

accurately and on time.

Analyse and interpret tax laws and regulations

and prepare technical reports on how they

impact the organisations operations.

Prepare correspondence with external tax

MUPC level 23,

e.g., Tax

Supervisor;

MUPC level 22,

e.g., Tax

Manager

Degree or

equivalent

220 108 330 Secretary to the Yes Provide high level secretarial and Manage the Head of Organisation's MUPC level 11 Degree or


37/114

220.108.330 Secretary to the

Head of

Organisation

Yes Provide high level secretarial and

administrative support for the

Head of Organisation. Requires

discretion, confidentiality, and

detailed knowledge of the

organisations operations,procedures, and people.

Manage the Head of Organisation s

appointments and schedules. Make travel

arrangements to make best use of their time.

Maintain the executive's special/strategic

projects. Advise, support, assist, coordinate,

and collaborate on special projects which arehighly complex, and involve creation and

oversight of multifaceted teams. May have

access to the executive's email accounts to

schedule their appointments and answer or

redirect routine enquiries from internal or

external sources. Handle confidential

information and maintain the security of the

executives records and files. Perform other

administrative tasks using independentjudgment and discretion. Activities may

include preparing documents and presentation

materials; screening and responding to

MUPC level 11,

Head of

Organisation

Degree or

equivalent

220.108.410 Executive

Secretary

Yes Provide high level secretarial and

administrative support for one or

more of the organisations

executives, requiring discretion,

confidentiality, a goodunderstanding of technical and

business vocabulary, and a

detailed knowledge of the

organisation's operations,

procedures, and people.

Manage the executives schedules. Make

travel arrangements to make best use of their

time. Gather, compile, verify, and analyse

information for the executive's use in

documents such as memos, letters, reports,speeches, presentations, and news releases.

Facilitate smooth communications between the

executive and coworkers and between the

executive and external parties such as media,

customers, and the public. Handle confidential

information. Maintain the security of the

executives records and files. Monitor, review,

and approve standard expenditures to ensure

the activities of the office are conducted withinestablished budgets. Perform tasks using

independent judgement and discretion; e.g.,

preparing documents and presentation

materials; screening and responding to

incoming correspondence, inquiries, and

MUPC level 12,

e.g., Head of

Sales and

Marketing or

Head ofFinance and

Accounting; or

MUPC level,

e.g., 13 Head of

Audit

Diploma or

equivalent

220.108.411 Secretary - Senior Yes Use independent judgement to Answer telephones, screen calls and take MUPC level 22 Diploma or


38/114

220.108.411 Secretary Senior Yes Use independent judgement to

provide timely and effective

secretarial support to an office,

business unit, department, or

other organisation group.

Answer telephones, screen calls and take

messages so callers/visitors are dealt with

promptly, courteously, and accurately Respond

to more complex or escalated enquiries from

other secretarial staff. May have access to the

email accounts of supported staff to scheduletheir appointments and answer or redirect

routine enquiries from internal or external

sources. Accurately transcribe, type, format,

and proof read documents (e.g.,

correspondence, contracts, meeting minutes,

reports, speeches, and presentations) using

word processing, presentation, graphics and

spreadsheet software. Coordinate meetings.

This may include scheduling meeting times,making travel arrangements for attendees, and

ensuring that various meeting amenities are

available, such as; equipment, food, and

drinks. Perform other administrative tasks

MUPC level 22

Manager;

MUPC level 21

Senior Manager

Diploma or

equivalent

220.108.422 Secretary -

Experienced


and guidelines to provide timely

and effective secretarial support to

an office, business unit,department, or other organisation

group

Answer telephones, screen calls, and take

messages so callers/visitors are dealt with

promptly, courteously, and accurately.

Transcribe, type, format, and proof read avariety of material (e.g., correspondence,

invoices, contracts, meeting minutes, reports,

speeches, and presentations) using word

processing, presentation, graphics and

spreadsheet software. Coordinate internal and

external meetings. This may include

scheduling meeting times, making travel

arrangements for attendees, and ensuring that

various meeting amenities are available.Manage the appointments and schedules of

staff in the unit. Use office equipment such as

photocopiers, faxes, and printers. Perform

other secretarial tasks according to established

guidelines and procedures so these activities

MUPC level 24

Supervisor;

MUPC level 22

Manager;MUPC level 21

Senior Manager

Diploma or

equivalent

220.108.424 Clerk - Yes Follow established procedures Gather, compile, and verify information and MUPC level 24, High School


39/114

Experienced

p

and guidelines to provide timely

and effective clerical support to an

office, business unit, department,

or other organisation group.

, p , y

enter it accurately into documents such as

reports, presentations or forms; and office

systems such as databases or spreadsheets.

Code and sort documents so they can be

accurately processed or filed.Make standard calculations to accurately

compile and report statistics.

Respond to, or redirect, routine inquiries from

external or internal sources about the

organisation, its activities, or processes so

callers/visitors are answered promptly and

accurately.

Communicate with external equipment

suppliers (for example, vendors of photocopy,printing or fax machines) to arrange equipment

service and repair.

Perform other routine administrative activities

according to the organisations established

procedures. These activities may include

answering telephones, taking messages,

distributing incoming mail, preparing outgoing

,

e.g.,

Supervisor;

MUPC level 22,

e.g., Manager

g

220.112.220 OfficeAdministration

Manager

Yes Manage the administrativeactivities of the overall

organisation so that administrative

staff, equipment, supplies, and

other resources are used

effectively and economically.

Manage the day-to-day operations of a varietyof office services to ensure the organisation's

administrative needs are met. These activities

may include: copy services; office supplies;

administrative assistance; mail and messenger

services; records management; fleet

management; cleaning, gardening, and

maintenance services; cafeteria and recreation

services; facilities management; reception; and

communication systems. Liaise with managersto ensure office administration policies,

programmes, and activities are appropriate for

their needs. Plan, prioritise, and manage

maintenance activities and upgrades to

equipment, facilities, and systems to minimise

disruptions to business activities. Research,

evaluate, and recommend office supplies and

equipment purchases to minimise costs and

meet the organisations business needs.

Select and manage relationships with suppliers

MUPC level 13,e.g.,

Administrative

Director; MUPC

level 12, e.g.,

Head of

Administration.

Degree orequivalent

220.112.350 Office Yes Supports Office Administration Provide support in a variety of capacities which MUPC level 23 Degree or


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Administration

Professional -

Experienced

Manager in some aspects of office

administration including, but not

limited to, maintenance, leasing,

insurance, office equipment and

purchasing of supplies.

may include: copy services; office supplies,

equipment, and inventory; administrative

assistance; mail, distribution, and messenger

services; records management; cleaning, and

maintenance services; and reception andcommunication systems (such as telephone,

or above, e.g.,

Office Manager

equivalent

220.112.431 Messenger Yes Follow established procedures

and guidelines to distribute

internal and external mail

accurately, securely, and on time.

Collect, sort, and distribute internal and

external mail (for example, letters, packages,

legal documents) to meet delivery deadlines.

Identify wrongly addressed mail, return to

sender or re-address so that mail reaches its

correct destination.

Handle and store mail securely to maintain the

confidentiality of correspondence.Transport mail between organisation facilities.

Respond to inquiries from within the

MUPC level 24

or above, e.g.,

Office

Manager/Office

Services

Manager

High School

220.112.432 Cleaner or Office

Helper


and guidelines to clean the

organisations premises and

equipment and create a hygienic

and pleasant working

environment.

Operate cleaning equipment (for example

steam cleaners, floor polishers) and use

chemicals and other cleaning products safely

and in accordance with instructions.

Collect and dispose of garbage and waste

according to the organisations waste removaland recycling policies.

Recognise and report pest infestations to

supervisor or manager.

MUPC level 24,

e.g., Cleaning

Supervisor;

MUPC level 22,

e.g., Office

ServicesManager

High School

220.118.420 Data Entry

Operator -

Experienced

Yes Under limited supervision, operate

computers to input data into files

and databases. May undertake

more complex tasks where

necessary

Type in data and codes required to process

information.

Retrieve, confirm and update data in storage.

Maintain records of data input.

Maintain logs of messages to and from

computers.Observe screens to detect malfunctions.

Operate equipment within prescribed

standards.

Detect errors by the use of verifying

procedures and make changes as instructed.

MUPC level 24,

e.g., Data Entry

Supervisor;

MUPC level 22,

e.g., Office

ServicesManager

High School


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310.000.120 Head of

I f ti

Yes Develop and implement an

i ti id i f ti

Evaluate the organisations long-term

i f ti d d d l IT t t

MUPC level 11,

Chi f

Degree or

i l t


42/114

Information

Technology

organisation-wide information

technology strategy that aligns

with the organisation's vision and

its current and long-term business

objectives. Contribute to businessplanning at the top executive level

so future IT opportunities and

challenges can be taken into

account and so the organisation's

IT strategy is aligned with other

business strategies.

information needs and develop an IT strategy

that meets those needs and contributes to the

organisations business objectives. Evaluate

and prioritise improvements to the

organisations IT infrastructure (e.g., computerhardware, operating systems,

communications, software applications, data

processing, and security systems) in order to

ensure the organisations IT resources are

used effectively. Develop and implement an

overall IT security strategy and ensure that

appropriate IT security systems and processes

are in place to protect the privacy and integrity

of the organisations information and relatedintellectual property. Lead, direct, evaluate,

and develop a team of managers to ensure the

e.g., Chief

Executive

Officer or Head

of Organisation

equivalent

310.100.210 Information

Technology Senior

Manager

Yes Plan and direct the information

processing activities of the

organisation and coordinate the

effective design, implementation

and operation of information

systems and applications.

Plan, develop and direct the operation of

information technology systems. Plan and

coordinate all investigations, feasibility studies

and surveys of proposed and existing

information systems and machine applications.

Guide the selection, installation and use of

computing equipment and software. Maintain

current knowledge of equipment, systems and

programming techniques appropriate to the

organisation. Participate in the training of key

management with data processing techniques.

Set policies, procedures, technical standards,

methods, and priorities. Control and

recommend budgets. Control the security of

information systems. Direct maintenance workand quality control to ensure the efficient and

timely operation of the information technology

function. Monitor operations and develop

improvements. Control the selection,

development and training of information

MUPC level 12,

e.g., Head of

Information

Technology

Degree or

equivalent


Technolog

Yes Supervise a team of IT

professionals that define de elop

Coordinate studies and implement new

proced res and techniq es

MUPC level 21,

e g

Degree or

i l t


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Technology

Supervisor

professionals that define, develop,

and maintain information systems

within the organisation.

procedures and techniques.

Supervise team members; respond to


work of others to ensure projects are

conducted effectively and recommendationsand reports are accurate and timely.


teams resources are used effectively and that

e.g.,

Information

Technology

Senior Manager

equivalent


Technology

Specialist

Yes Serve as the highest level

technical support to multiple end

users.

Top level technical expert supporting multiple

end user groups. Work with user groups to

identify and solve business problems with all

available technology including hardware,

software, databases, and peripherals.

Requires broad and deep technical experiencerelated to studying and analysing systems

needs, systems development, systems

process analysis, design, and re-engineering.

The Specialist level will have highly developed

skills and experience in business

management, systems engineering, operations

research, and management engineering.

Typically requires specialisation in multiple

software or business applications utilised in an

end user environment. Keeps abreast of

technological developments and applications

and uses that information to proactively initiate

enhancements to mitigate against future

MUPC level 23

or 21, e.g.,

Information

Technology

Supervisor, IT

Senior Manager

Degree or

equivalent


Technology

Professional -

Experienced

Yes Provide technical support to

defined end user groups.

Under limited supervision, work with user

groups to solve business problems with

available technology including hardware,

software, databases, and peripherals. Hastechnical experience related to studying and

analysing systems needs, systems

development, systems process analysis,

design, and re-engineering. Has experience

with business management, systems

engineering, operations research, and

management engineering aspects of the role.

May have specialisation in particular software

or business applications utilised in an end user

MUPC level 23

or 21, e.g.,

Information

TechnologySupervisor, IT

Senior Manager

Degree or

equivalent


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320.414.220 Sys

Global Benchmarks Mgd

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