1. Smart Delivery How channel changes are increasing self-service opportunities and providing better access to services for less Birmingham October 21, 2010

2. Agenda

Introduction:Giorgio Prister

Birmingham Customer first program Dawn Flook

Great Places Housing Association Jeremy Kane

Looking Local Guy Giles

Major Cities of Europe Giorgio Prister

Panel Q&A and debate

- Prof.Lucy Hooberman Digital Media and Innovation University of Warwick

3. Speakers presentations 4. www.bcn.cat/mobil 5. In 2006 Barcelona hasbeen the 3rd city that has got the domain barcelona.mobi City Map How to City Agenda Museums andexhibitions Music and drinks barcelona.mobi Restaurants Other spaces Tourist Information Telephones of Interest www.bcn.cat/mobil Barcelona barcelona.mobi - Smart Delivery 6.

The city:

• Agenda of the city

• Calendar of cultural events

• Barcelona Weekend

• The weather in Barcelona

• Information about beaches

• Barcelona TV news

• Etc

Transport, traffic, Location based services:

• TMB - Municipal Transports of Barcelona

• where I am

• Around here

• Traffic

• Cameras

• Etc

Mailbox of the citizen

Payments by phone with credit card

www.bcn.cat/mobil Some examples of mobile applications So far in 2010 about 80,000 uses of mobile services by citizens(excluding the volume of TMB) 7.

Alerts:Monitoring

status of transactions made via Internet

status of incidents and complaints

Alerts: subscription services to the public folder:

Reminder of appointments

etc

SMS to 217 010

Participation in decision processes with Pin

Information stations Bizi (Municipal Bicycle)

Information about the Wi-Fi spots

Waiting time at bus stop (service TMB)

Check the electoral college

etc

www.bcn.cat/mobil SMS services (push, pull, push-pull, pull-push) 8.

Location based service based on Open Data

find the closest public bicycle stations

consult availability and location

station visualization in a map

interactive browsing through all the city

direct access to preferred stations

Public bicycle services 9. 10. The City as the enabler

The City should not concentrate primarily on doingthings

The City should rather create the pre-conditions forthingsto come to life and to develop in a sustainable way

11. //Venice> Connectedfor sustainable tourism

90000 residents vs. >22 million tourists/year

Tourist experience: cost-effective and quality

Security and Safety (health, police, emergency rescue etc..)

Cleaning

Sustainability

• Economicsustainability

• Environmentalsustainability

• Coexistencebetween tourism and residents

.

Require 12.

• Before: planning, booking and pay

• Plan and organize the trip to Venice

• Select the services required

• Pay less by booking on line

• Skip the queues

• One payment

• During: privileged access, guided visits..

• One pass for all services

• You are guided to visit the city

//Venice >Connected The tourist experience 13. //Venice> ConnectedGuided visit 14. //Venice> ConnectedThe city platform businesses Universities city maintenance pharmacies public schools casino multi utility Municipality of Venice museums parkings transport 15. Facts and figures 848,736 visits 735'' Avg. Time on Site 7.9 Million Page Views 51 thousand online transactions 188 thousand tickets sold 127 languages 4,32 Million online transactions value 186 countries 16. An Example pricing based on theSustainability Index Sustainability Index Service Price 3 15 5 20 0 9 17. Giorgio Prister President Major Cites of Europe [email_address] www.majorcities.eu 18. Panel Q&A and debate