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communications to varying personalities is a key component in expressing the

urgency and priority that is the essence of providing reliable network services

support.

Work History

Metro Telecommunications April 2010-Present

CLEC Pots and Bri line maintenence and repair for service provided in 50

states such Fairpoint, Bell South ,Verizon, Qwest and other local lec

companies

Verizon 2003-2008

New York State Network Switch Surveillance and Maintenance Center

manager responsible for Verizon TDM Network End offices, remote sites and

Softswitches (VTOA/VOIP) in the Northeast Region.

Duties included managing the monitoring of and responding to all

software,hardware and environmental Central Office alarms. Multiple

department interaction and Tier I technical support for internal and external

customers.

In this 24 x 7 operation all critical and major alarms were reported to the

Federal Communication Commission (FCC). I identified critical alarms andnotified the responsible personnel as to the nature of the trouble, its location and

the restore to service resolution.

This procedure resulted in lowered FCC reportable minutes per outage and

avoiding FCC fines.

Increased administrative responsibilities included requesting and updating

personnel systems access, desktop support and secure access , updating

employee absence tracking systems , verifying electronic timecards and

bargaining union grievances.

Verizon 2001-2003

Promoted to spearhead newly formed New York City Network Test Center as

manager responsible for residential and business customer voice and data

service.

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Inter company technical support for service managers of large premium

customers located in Manhattan and Long Island.

Troubleshooting and providing technical support for hardware and software

issues generated by alarms or identified from customer trouble reports.

Administrative duties included scheduling 24 x7 operation and implementing

the employee absence and tardiness control plan. Routinely exceeded the 600,minimum per day, customer trouble report load

resulting in a 25% reduction in overtime budget.

Bell Atlantic / Verizon 2000-2001

New York State Enterprise Special Services technician responsible for testing

DS0 service circuits and providing customer support with isolating troubles on

out of service circuits. Experience testing in Sarts and React remote testing.Heavy customer interfacing and vendor support.

NYNEX / Bell Atlantic 1988-2000

Greater Metropolitan New York Switching Control Center as a technician

responsible for programming call routing and customer line translations.

Monitored network switch equipment for outages ,software errors and abnormal

events. Also Involved with New York State Signaling 7 network wide conversionand Enhanced Emergency 911 translations. I also maintained ISDN BRI (Basic

Rate) and PRI (Primary Rate) service for internal and external customers.

Skills

Proficient in Nortel DMS-100(TDM) switch translations, XA(front end) core

maintenance ,Office data backup, Succession Switch ,VTOA MDM (Voice

Trunking Over ATM)

access and maintenance, (IEMS) Integrated Element Management System forSoftswitch maintenance, AE (Abnormal Event) creation and management,

Trouble ticket creation and handoff to Central Office and Field locations,TIRKS

(Trunk Inventory Record Keeping System) word documents and circuit details.

Also have intermediate knowledge of Interoffice facilities (Transport), T1,T3,

STS1 and STS3 and SONET. Administration for Central Office Technicians.

Intermediate level Microsoft Word, Excel and Powerpoint . Intermediate

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knowledge SQL, DNS, RIP,OSPF,BGCP,OSI layers,DHCP and TCP/IP.

Technical Development

Video Hub Office (VHO) Overview, Broadcast Video Overview, FIOS

Troubleshooting Process Flow for I&M (Installation and MaintenanceTechnicians), Verizon certification in Softswitch Overview, Passport PVG for

Succession PT-IP(AALS), Succession UA-IP SN07 Network Fundamentals,

VoIP (Voice Over Internet Protocol) and Softswitch Basics. Additional Next

Generation Technologies:

FTTP Architecture and Technology, Verizon Specific Products, and Emerging

Technologies,completed several Cisco CCENT online study guides and E-labs.

Product Marketing

Hosted a Verizon sponsored FIOS neighborhood event at my residence topromote

FIOS that resulted in 20 new FIOS customers.

Education

Queensborough Community College

Intensive 390 hour Certificate program in Laser and Fiber Optics Training

consisting of Practical and Theoretical work in Lasers, Fiber Optics, Networking,

Physics, Technical Mathematics, and Technical Writing

Queensborough Community College

2 years in Electronic Technology

Farmingdale University

June 2009 -3 month Photovoltaic (Solar energy) Workshop