Georgia IBM Power User Group IBM Discovering the Value of ... · can install software on virtual...

© 2010 IBM Corporation

Georgia IBM Power User Group

IBM Discovering the Value of Cloud

Integrated Service Delivery Manager - ISDM

Bill Welch – Cloud Solution Architect, East Region SEI [email protected]

© 2010 IBM Corporation2

Agenda

Service Delivery Manager Overview

– Introduction

• Cloud Architecture

• ISDM – High Level

– Features and Functions

Integration

– Tivoli Monitoring

– Tivoli Usage and Accounting Manager

Custom Service Scenario

ISDM Demo

Networking Networking Networking

Storage Storage Storage

Servers Servers Servers

Virtualization Virtualization Virtualization

O/S O/S O/S

Middleware Middleware Middleware

Runtime Runtime Runtime

Data Data Data

Applications Applications Applications

Infrastructureas a Service

Platformas a Service

Softwareas a Service

Ven

do

r Man

ages in C

lou

d

Ven

do

r Man

ages in C

lou

d

Ven

do

r Man

ages in C

lou

d

Clie

nt

Man

ages

Clie

nt

Man

ages

Customization; higher costs; slower time to value

Standardization; lower costs; faster time to value

Definition – Cloud Service Models


Cloud Computing Reference Architecture (CC RA) – Overall drill-down

Governance

Security, Resiliency, Performance & Consumability

Cloud ServiceCreator

Cloud Service ProviderCloud ServiceConsumer

Cloud Services

IaaS

PaaS

SaaS

BPaaS

Common Cloud

Management Platform

Cloud Service Integration

Tools

Consumer In-

house IT

Infrastructure

Middleware

Applications

Business Processes

OSS – Operational Support

Services

BSS – Business Support

Services

Subscription Management

PricingEntitlement

Management

Metering Rating Billing

Clearing & Settlement

Accounts Payable

Accounts Receivable

Customer Account

Management

Service Offering

Catalog

Service Offering

Management

Contracts & Agreement

Management

Service Request

Management

Order Management

Transition

Manager

Deployment

Architect

Operations

Manager

Service Provider Portal & API

Consumer

Administrator

Consumer

Business

Manager

Consumer End

user

Service Creation

Tools

Service Management Development

Tools

Service Runtime Development

Tools

Software Development

Tools

Image Creation Tools

Service

Component

Developer

Inf rastructure

Security &

Risk Manager

Customer

Care

Service

Manager

Business

Manager

Service

Composer

Offering

ManagerService

Integrator

Serv

ice M

anagem

ent

Serv

ice C

onsum

er P

orta

l & A

PI

Serv

ice D

evelo

pm

ent

Porta

l & A

PI

AP

I

AP

I

AP

I

AP

I

Existing &

3rd party

services,

Partner

Ecosystems

Provisioning

Incident & Problem

Management

IT Service Level

Management

Service Automation Management

Service Delivery Catalog

Service Request

Management

Change & Configuration

Management

Image Lifecycle

Management

Monitoring & Event

Management

IT Asset & License

Management

Capacity & Performance

Management

Platform & Virtualization Management

Infr

astr

uctu

reM

gm

t In

terf

aces

Pla

tform

Mg

mt

Inte

rfaces

Softw

are

M

gm

tIn

terf

aces

BP

Mg

mt

Inte

rfaces


Published to the open group at this linkGetting Cloud Right -IBM Reference Architecture

Whitepaper

http://www.opengroup.org/cloudcomputing/uploads/40/23840/CCRA.IBMSubmission.02282011.doc

http://public.dhe.ibm.com/common/ssi/ecm/en/ciw03078usen/CIW03078USEN.PDF






IBM Cloud Computing Reference Architecture | IBM Confidential

5

Governance


Cloud ServiceCreator

Cloud Service ProviderCloud ServiceConsumer

Cloud Services

IaaS

PaaS

SaaS

BPaaS

Common Cloud

Management Platform

OSS – Operational Support

Services

BSS – Business Support

Services

Subscription Management

PricingEntitlement

Management

Metering Rating Billing

Clearing & Settlement

Accounts Payable

Accounts Receivable

Customer Account

Management

Service Offering

Catalog

Service Offering

Management

Contracts & Agreement

Management

Service Request

Management

Order Management

Transition

Manager

Deployment

Architect

Operations

Manager

Service Provider Portal & API

Inf rastructure

Security &

Risk Manager

Customer

Care

Service

Manager

Business

Manager

Serv

ice C

onsum

er P

orta

l & A

PI

Serv

ice D

evelo

pm

ent

Porta

l & A

PI

Existing &

3rd party

services,

Partner

Ecosystems

Service Creation

ToolsProvisioning

Incident & Problem

Management

IT Service Level

Management

Service Automation Management

Service Delivery Catalog

Service Request

Management

Change & Configuration

Management

Image Lifecycle

Management

Monitoring & Event

Management

IT Asset & License

Management

Capacity & Performance

Management

Platform & Virtualization Management

Hybrid Cloud

Integration

ConsumerIn-house IT

CCMP defines all management functions commonly needed for the automated delivery and management of any cloud service;

Components are grouped into two major categories: Operational Support Services (OSS) and Business Support Services (BSS):

– OSS: Responsible for managing the

runtime components of cloud services;

– BSS: Responsible for all business /

finance related aspects of cloud

services.

Economies of scale can be achieved by managing multiple cloud services with the same set of mgmt components (see Architectural Principles).

Image Management•Design, build and manage images for cloud services

Security•Design for Multi-tenancy•Protect assets through Isolation, integrity, image- risk and compliance management

Usage Metering and Accounting•Flexible support of delivery models

Virtualized Resource Management•Deploy cloud services on virtualized resources•Manage virtual resources

Service Automation Management•Interpret and Execute Build- and Management Plans•Orchestrate Management Componentry

Cloud Computing Reference Architecture Overview Diagram –CCMP drill-down, highlighting some important topics


IBM Service Delivery Manager is an integrated service management software stack that

automates IT service deployment and provides resource monitoring, cost management, and

availability of services in a cloud

Delivered as a set of four virtual machines for simplified deployment and faster time to value and

includes:

– Tivoli Service Automation Manager / Tivoli Provisioning Manager – Provides Services Catalog

and Provisioning Engine

– Tivoli Usage and Accounting Manager – Provides Financial Management for Show

back/Charge back capabilities

– IBM Tivoli Monitoring – Provides Cloud Monitoring, Capacity Management, and Performance

Management

– IBM HTTP Server / File Server / Email Server

IBM Service Delivery Manager – High Level


IBM Service Delivery Manager - VMware Support

Launchpad

VMware 4.0 Hypervisor

VMware

Virtual

Center

HTTP VM

Activ.

Engine

SC

Engine

ITUAM VM

Activ.

Engine

SC

Engine

ITM VM

Activ.

Engine

SC

Engine

TSAM VM

Activ.

Engine

SC

Engine

StereoCable

Registry

Connection

OVF

envOVF

envOVF

envOVF

env

OVF

env

OVF

env

OVF

env

OVF

env

CloudBurst SW Appliance

modeled exploiting

OVF:Envelope

(Virtual System Collection)

OVF:Environment

files with the

Activation parameters

OVF

Envelope

ISDM is packaged into four virtual software images and their corresponding

software stacks.

Each virtual image is dedicated to a specific service within the product.

Service

Automation

Image

TSAM 7.2.1

TSA 3.1.06

Linux Suse 10 SP3

Monitoring

Image

ITM 6.2.2.1

Linux SUSE10

SP3

HTTP Server

Image

TSA 3.1.0.6

HTTP Server

NFS Server

SAMBA

Linux SUSE 10

SP3

Usage &

Accounting

Image

ITUAM 7.1.2

Linux SUSE 10 SP3


IBM Service Delivery Manager – Managed Environments

Physical Server:Any x86 platform

Physical Server

Hypervisor :VMWare, KVM, Xen, Hyper-V – PowerVM, zVM

Installed Server provides:“Managed from environment” “Managed To” Environment

Se

rvic

e A

uto

ma

tio

n

Mo

nit

ori

ng

Usa

ge

& A

cc

ou

nti

ng

Fil

e R

ep

os

ito

ry

ISDM Management Server

Virtual Machines

Virtual Machines provisioned in the

Cloud

Hypervisor :VMWare

Win

dow

s

Lin

ux

AIX

z/L

inu

x


Tivoli Provisioning MgrDeploying Cloud Services

Tivoli MonitoringManaging Cloud Services

Tivoli Usage and Accounting MgrService Cost & Invoicing

Automated Provisioning and Image Management

Monitoring and Diagnostics

Tivoli Service Automation MgrFor Locating and Requesting Services

10

ISDM - Integrated Service Management for Clouds

Usage Metering


Navigator

Pods

SearchService Delivery ManagerSelf Service User Interface


Services Catalogue and Self-Service PortalStarting Point for Automated Service Workflows

Allows end users to use IT services without being an expert in IT

Supports faster delivery of business services

User friendly self-service interface accelerates time to value

Eliminates manual processes for requesting resources

…Improves customer satisfaction by accelerating service delivery and ensuring consistency of services

Users can request the services they need, when they need them, for the time they need them


New in Tivoli Service Automation Manager

7.2.1!

• GUI enhanced with Web 2.0 to improve

ease of use

• Reservation of resources to allow

deployments to be scheduled for a future

date to simplify deployment

• Installation of software on top of virtual

images

Self-Service Portal and Service CatalogCreating a Project and Requesting Resources

Users can see what resources are

available in the service catalog,

request the services they need,

when they need them, for the time

they need them

By enabling software stacks in TPM to be visible to TSAM, consumers can install software on virtual machine images during provisioning into the cloud!


Tivoli Usage & Accounting Manager

pHyp Hypervisor

CPU Memory Disc Network

VMware Hypervisor

CPU Memory Disc Network

Tivoli Service Automation Manager

Provisioning Manager

ServiceAutomation

Manager

Usage &AccountingManager

ServiceRequest Manager

catalog, only

TSAM Web UI TSAM Admin UI Mail Client Linux VM TUAM UI

Tivoli Process Automation EngineOrchestration workflows

AIX VM AIX VM AIX VM Linux VM Win VM Linux VM

Business user selects service offering from the service catalog (a software stack), defining the start and end dates when they need the service. Available capacity is checked.

A service request is generated, forwarded to SRM. This acts as an audit trail for who requested what, how much and when.

1

23

4

5

6

6

7

8

9

11

Administrator approves the request if necessary (many levels of approval are possible with customisable workflow), and reservation for the resources is made.

Triggers Mgmt plan hypervisor selection, resource reservation, writes metering record when completed, tracks relationship of VM to requestor.

Drives fine-granular TPM workflows for aix, windows, Linux VM(x86/System p & z) creation.

Creates AIX LPAR definition on HMC, deploys image from NIM, connects to VIO storage, applies network IP / VLAN, security, and instantiates OS & SW stack.

Creates VM machine from image template, and applies network IP/ VLAN, security credentials, and instantiates OS & SW stack.

Virtual machine is started and becomes ready to use.

Security credentials, and network access details are emailed to the requestor

Provisioning event is recorded with accounting details so that resource usage can be tracked.

Usage reports can be analysed many ways and traced to service offering, requestor, and resources. Details could be fed to billing system to generate invoices.

Overall timeline from request to operational virtual machine, can be from 5 mins to 60+ mins(depending upon size of image payload)

10

TUAM applies rate and cost information to resource usage details to generate financial reports.


More easily introduce business services, virtualized systems and new applications

TUAM provides insights to current costs and usages

TUAM easily facilitates IT’s usage tracking and cost allocation of services, new applications and cost saving virtualized systems

Better integrate business processes with IT

TUAM provides the ability to report usage and service in business versus technical terms

Understand IT costs to determine line of business, product and service profitability

Improve IT systems utilization and productivity

Top 10 reporting quickly identifies heaviest uses and potential abuses

IT can focus on service delivery and intelligent tuning versus data gathering and reporting

Enable better access to information

IT Financial Management, operations, and Lines of Businesses have easy and flexible access to the resource usage they need when and where they want it

Reduce or mitigate business operations risk

Disparate usage data turned into valuable decision-making information

Tivoli Usage & Accounting Manager within ISDMDetermine Cost of Service and Produce Invoices Automatically


IBM Cloud Computing Reference Architecture | IBM Confidential

20

CCRA AOD - Security, Resiliency, Performance & Consumability drill-down

Governance


Cloud Service Provider Cloud ServiceCreator

Cloud ServiceConsumer

Service Creation Tools

Common Cloud Management Platform

Operational Support Services

(OSS)

Cloud Services

Infrastructure-as-a-Service

Platform-as-a-Service

Software-as-a-Service

Business-Process-as-a-Service

Business Support

Services (BSS)

Infrastructure

Existing & 3rd party services, Partner

Ecosystems

Security Resiliency

Security Infrastructure against Threats &

Vulnerabilities

Security Governance, Risk Management &

Compliance

Discover, Categorize, Protect Data &

Information Assets

Cloud Governance

Information Systems Acquisition,

Development, and

Maintenance

Physical and Personnel Security

Data Resiliency

Configuration for Resiliency

Resiliency

Monitoring /

Analysis

Resiliency Compliance Assessment

Resiliency Policy Management

Availability & Continuity

Management

ConsumabilityEase of Doing

Business

Positive First Use Experience

Rapidly Integrates

Readily Adapts

Simplified Operations

Identity & Access

Management

Problem & Information Security Incident

Management

Hybrid Cloud

Integration

ConsumerIn-house IT

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