Genesys 2 Brochure Web

8/12/2019 Genesys 2 Brochure Web

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Established in 1989, ISM is a World pioneer in

integrated security management solutions; the

U.K.s leading developer of integrated security

management, intercom and cell call systems.

Operating from our extensive manufacturing and

design facility in Sussex,

our global client base

encompasses many of the

Worlds most prominent

institutions including

local authorities, health establishments, education

campuses, shopping centre operators, financialinstitutions, the prison and police authorities.

We specialise in the design, development and

manufacture of graphical security control room

management software and intercom systems with

VoIP. Our Genesys software facilitates the integration

of many types and manufacture of third-party

equipment including CCTV matrix and digital video

recorders, access control systems, fire alarms,

intruder alarms, audio matrix, intercoms, public

address and paging systems - all from one holistic

security management system. Our Ultimate 3000

audio exchange provides solutions for telephone

entry, intercom, help point, disabled refuge and cell

call systems.

The market for integrated security systems

is changing dramatically. Go back a few

years and it was viable to rely on a few

PCs to control the security of a building or

site. That is not the case today. Security

control rooms are now responsible for

running multiple sites... 60... 70 and more,

in many countries spanning different

continents. It has become a responsibility

of scale. With the traditional and now

archaic server-based systems you are

completely reliant on the server. So

what happens when the server goes

down? Your security can be severely

compromised. Not so with Genesys.

We distribute control across all of your

workstations. Were taking power to your

PC and multiplying it by the number of

PCs on your network. And the genius of

this? If one PC fails, we can migrate the

control to another PC seamlessly with no

interruptions, no downtime. With Genesys

we are giving you the absolute Holy Grail

in security control room management

systems. Unparalleled flexibility, power

beyond your wildest dreams and a

redundancy thats second to none.

Stephen Smith,

Sales and Marketing Director, ISM

Decades of innovation,design and manufacturing excellence

specialist

At the very core of our business is a robust

and unflinching commitment to research and

development. We invest at least 12.5% of our

annual turnover in research and development and

have our own dedicated R&D and innovation team

on-site. Running parallel to our R&D strategy is an

ongoing dialogue with clients. By understanding

the changing needs of our

clients and drawing on our

wealth of experience and

technical expertise within

the security industry we candesign, deliver and implement pioneering systems.

Its a strategy that works because it fuels ongoing

innovation. Given the unparalleled rise in terrorist

activity in the 21st century and its insidious nature,

the organisations that approach us are looking for a

global solution to their security needs; one that can

be implemented at a local level, that is scalable yet

easy to manage by individual team members.

Genesys v2 is the answer. Several years in the

making and born out of Genesys Classic, Genesys

v2 is the culmination of our internationally recognised

ability to design systems that deliver security

management solutions globally.

Genesys v2 is a genuinely

unique patent protected product;

(something we explore in more

detail further on). Each one of ourproducts is designed, developed and manufactured

in-house and supported by a system design team

for pre-sales design support plus a full project

management department to assist in the successful

delivery and technical support after-care.

One of the first things a potential client wants to

discuss when approaching us is the experience we

have of working in their sector and the countries we

work in. The confidential and highly sensitive nature

of our work means that whilst we cannot share client

details or names we can tell you that our systems

have been deployed in:

financial institutions

police services prison services

health services

universities and schools

mental health units

government buildings

high security control rooms

airports

critical infrastructure

museums and art galleries

oil and gas

VIP residences

In fact from the City of London to the farthest points

on the globe, ISM have developed pioneering

security control room management systems that are

now responsible for protecting millions of people

from all walks of life by safeguarding the buildings

and infrastructures that house them.

The perfect partnershipof r&d and innovation

Who do youwork with?

innovation


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Imagine for a moment that youre attending one

of our innovation meetings a few years ago. In

this particular meeting youre listening to some of

the discussions between our R&D, design, project

management and senior management teams about

Genesys v2. This is what you would have heard...

As part of the new networked security system,

the main command and control functions are to be

undertaken by an integrated graphic user Interface

computer front-end. This will monitor both local and

remote sites. The system will be capable of sending

and receiving information from

security subsystems to local/

regional Security Centres

and to the Main Security

Control Room. The Security

Information Management system (SIM) will be a

network of Windows 7 compatible PC workstation(s)

which will have overall control of all electronic

security systems installed at each site that can

include but not be limited to: -

Perimeter intruder detection

CCTV and Digital Recording

Intruder Alarms

Panic/Affray Alarms

Video Content Analytics

Building Management Systems

Electronic Locking

Cell Call

Fire Detection

Intercoms

Public Address

Trunked Radio

Radio Paging

Staff Safety Systems Guard Tour

Genesys v2 must be a holistic security management

system with the ability to monitor and control multiple

systems from multiple manufacturers from a single

software platform.

It must offer clear and concise easy to navigate

graphics and text acknowledgements along with real-

time active icons. These facilities shall enable the user

to be visually aware of all the activity of events and

actions as and when they happen. The graphic plans

will be in high resolution 2-D or 3-D format to enable

operators to become familiar with the building (s) and

locations that are being monitored and/or controlled

by the SIM system. There will be a 3-D model of the

site (s) and or location (s) to allow the operator an

instant overview of all of the maps available for the

system. As the software will be highly intuitive, training

the operators on the use of the system will take no

more than two hours. The system will have a complex

log to enable the manager/supervisors to produce

audit trails and reports.

The software will operate as a standalone platform

over LAN or WAN networks for remote and local

sites with workstations that can be transferred to

any operating security control room on the network.

This offers the end user flexibility when closing down

sites or buildings for off-peak or

out of normal working hours or in

the unlikely event of any system

failures.

The SIM system will have been designed in a

modular format for ease of operation. This is

especially relevant when the end users are using

multiple disciplines/integration. This will enable

management to allocate individual operators with

all or individual modules. The models represent the

system types such as fire alarm, intruder detection,

access control, audio intercoms, digital recording

systems, cell call, concierges etc. Each module shall

include a graphical control panel which replicates the

function of the hardware. Each module will display

the relevant icons on the maps for the individual

system (which can include associated modules

items via filters within the configuration menus). This

alleviates cluttered graphics and confusion for the

operators. The SIM system will offer true integration

via an action list application. This will enable

every device for each system to interact via cause

and effect to include display graphical maps and

memos/instructions related to the individual alarmsto the operators. This will allow all events to be

automatically triggered when an alarm device enters

any state; thereby eliminating the human error factor.

The system will utilise the latest Microsoft.NET

platform and Windows Presentation Foundation

(WPF) for an enhanced graphical user experience

and will include migrating Driver redundancy

technology, with the ability to distribute the Driver

interfaces across the network as each SIM PC can

run individual Drivers. This also allows any of the

SIM workstation PC (s) on the network to become a

master for both the Drivers and the database.

Hundreds of thousands of man-hours, engineering

excellence and patent approved application and this

is the system we developed: Genesys v2.

The brief,that gave birth to genesys

enhanced

Fire alarm

Access control

Intruder alarm

HARDWARE

GDS - Genesys Driver

Service

GMS - Genesys Messaging

Service

GSE - Genesys State

Engine

GMTS- Genesys Migrating

Technology Service

GFE - Genesys Front End

DB - Database


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Genesys is a fully integrated security management

system capable of integrating multiple systems.

Interoperability is enabled from one holistic platform.

Genesys encompasses high levels of functionality,

exceptional ease of use, graceful redundancy and

advanced alarm handling.

The Genesys front end

The Genesys Front End, sometimes referred to as a

Graphical User Interface or GUI is one of the engines.

Being independent of the rest of the system it can

reside on a PC to carry out control functions, or as

a main load carrying PC with driver control. This

independence increases the stability of the system. It

also enables effortless expansion.

Why driver separation enables systemstability

One of the most critical and unique elements of

Genesys is that individual Driver instances are set

up for each system connected within the Genesys

Driver Service (GDS). This separation of Drivers

allows for the load of all the Drivers running to be

spread across the system - thereby allowing for a

large number of Drivers to be connected. The GDS

monitors each Driver instance. So, if a Driver become

unstable or fails due to poor third-party software

then the GDS can close down the individual Driver

(to ensure it does not cause an issue to any other

part of the system) at the same time as generating

an alarm event. The GDS promotes the ability to

migrate individual Drivers to other computers in the

event of a PC or network failure. By employing a

separate engine it is also

possible to run these Drivers

on dedicated PCs or servers

if you prefer this network

architecture. Genesys

incorporates a status engine and an SQL server

database. This means that the software remembers

the state of all devices, alarms and the current alarm

progress of alarm tick-lists. If an alarm has been

accepted on a PC and the PC fails before the alarm

has been reset then the alarm will be resent to the

network again. This ensures that no alarm is ever lost.

genesys,the world has waited

genesys,system architecture

We listened to our clients. Ease of use was their

fundamental requirement. So we combined our

20 years plus experience and expertise with an

unquenchable thirst to understand at a granular

level what todays users need. We embarked

on an evangelical study of how different

control rooms function and what the operators

are required to do, on a second by second

basis. And the result? With Genesys we have

developed a system that is truly groundbreaking

and genuinely unique. Genesys is a system that

the user can readily and easily use. It utilises

the latest Microsoft.NET platform and Windows

Presentation Foundation (WPF) for an enhanced

graphical user experience and its all wrapped

up in our pioneering patented migrating 3+

redundancy.

David Jenkins,

Managing Director, ISM

As well as incorporating our patented migrating

3+ redundancy, Genesys has further

additional patents pending. With the ability to

distribute the Drivers across the network, each

Genesys PC can run the Drivers. Genesys

has moved away from the traditional server

and client configuration with all of its inherent

flaws and issues, to a more stable and robust

platform. We have transferred power from the

server to the PC.

Steven Card,

Technical Director, ISM

unique


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The genius of the Genesys stateengine

As connected devices change state - some simply

from Off to On or others having multiple states such

as; tamper, fault, door open, insecure, pre-alarm,

then the Genesys State Engine (GSE) receives these

states and sends a message to update the icons

shown within the Genesys Front End. This provides

near real time status of all devices. This engine also

monitors the status of the Genesys computers on

the network, what alarms have been acknowledged,

and how many actions on the alarm task list have

been completed. This keeps each one of the Genesys

computers fully up-to-date. If a PC failure or engine

fault should occur then the other users are aware that

a user is off-line.

Top secret level encryption

All messages are sent via the Genesys Messaging

Service (GMS) between the Genesys engines and

services using Secure Socket Layer Cryptographic

Protocol. The Genesys Migrating Technology Service

details the driver migration and all actions on the

system are stored within a Sequel server database.

When communicating between computers across

the network, Genesys employs 256 Bit Advanced

Encryption Service. This protects information up to

Top Secret level.

Capability to communicate in multiplelanguages

Genesys supports multiple languages; something

which is achieved by using a translation database

or databases. When an operator logs on, the correct

language is displayed to them (the separate language

databases are situated between the main system

database and the Genesys Front-End).

Calling time on servers and clusteringsoftware

Because of its pioneering system architecture,

Genesys is not restricted due to the size or capability

of a server, nor does it require the expense of moving

to server farms or utilising clustering software.

Genesys adds higher levels of automatic configurable

redundancy and power. It ensures continued

connectivity to all systems at all times.

Competitors have fallen into the trap of delivering

a Windows-like application. We know from

extensive research that operators dont like it.

Its confusing, messy on the screen, neither

clean nor clear. Genesys v2 has been developed

on the same principles as Genesys Classic; easeof use, clear and concise graphics, clear menu

boxes and dynamic control panels that appear

when you touch the graphic. These features

and more are what make Genesys v2 a truly

outstanding system; a system thats miles ahead

of anything available on the World market today

and tomorrow.

John Waite,

Business Development Director, ISM

Genesys is an outstanding breakthrough in

security management technology. Systems are

becoming larger as the need to control local,

national and international sites from one holistic

interface grows. Genesys has the flexibility to

fulfil requirements in the present moment and in

the future.

David Jenkins,


lan/wan

access control

cctv

pagers

fire alarms

s

intercoms

cctv

pagersaccesscontrol

HARDWARE connection to lan/wan

intercoms


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Clear and concise alarm management is absolutely

vital to the success of any security management

system. Genesys offers a comprehensive event

management database. Events and alarms are

presented to the operators clearly with an alarm

workflow together with automated and manual

workflow options that guide the operators through

these events. As alarms are handled in the same

generic way, training is straightforward and the

reactions of operators to these events are greatly

improved.

Genesys provides enhanced alarm handling

incorporating multiple scenarios that can be

allocated to alarms so that they trigger automatically

at certain events including:

1. On receipt of an alarm.

2. When the operator accepts the alarm.

3.If the device changes state etc.

For example if a PID alarm is triggered, Genesys will

automatically:

Increase the frame recoding rate on the DVR/NVR.

Page security staff.

Lock down perimeter doors.

Switch on perimeter lighting.

When the operator accepts the alarm they are

presented with the live CCTV images together with

the pre-and post-event recording from the DVR

at the time the event was generated. The alarm

task list is presented detailing a workflow for the

operator to follow. The workflow list can detail

basic functions for audit purposes such as check

the CCTV, call the supervisor. By selecting one of

these actions Genesys will carry out the automated

function and the item will be ticked off the list. The

operator will then proceed to the next item. It is

possible to add events to the workflow list such

as lock down doors or add a note to the alarm

event. Only when this note has been added can the

operator reset the alarm.

Once the event has been cleared and the operator

has reset the alarm the system will automatically

revert back to a default position for example:

Sending cameras to their home positions.

Switching the monitors to default view.

Returning the DVR to normal record state.

Switching off floodlights.

Normalising doors.

Paging staff.

Genesys Change Management inYour Hands

Genesys can be fully configured by any trained

member of your team. The benefit of this is that you

have full control over your system. You can make

amendments to keep your system current without

having to call upon ISM for on-site support.

Why enhanced alarm handlingis crucial

In Genesys security providers now have the

optimum tool to control and monitor their

complex security installations to the highest

degree.

Mark Ranger,

Technical Department Manager, ISM

Alarm event

Alarm Displayed

On Genesys

Operator

Accepts Alarm

Alarm Task List

Alarm Reset

CCTV PTZ to

preset position

Check CCTV

PTZ to Home

Position

DVR Triggered

Lockdown Doors

DVR Normalised

Alarm Silenced

Page Staff

Switch On

Lighting

Page Staff

CCTV Screen

Layout Change

Switch Lighting

Call Supervisor

Switch Off

Lighting

Log Entry

Required

Normalise Doors

Show Live, Pre

and Post Images


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SINGLE SCREEN ALARM LAYOUT

Genesys incorporates an alarm escalation feature.

This allows an operator to trigger different scenarios

with the display of a new tick-list if required.

The alarm escalation can be triggered automatically

from rules that are set up in the system configuration.

For example items such as multiple alarms from the

same area, alarms not accepted by an operator after

a set period of time and the number of active alarms

can be the trigger.

Genesys offers a completely configurable layout of

one, two or three PC monitor screen displays per

workstation - absolute flexibility plus the ability to

increase functionality as the system grows.

The end user has a system that is future proof

because its expansion capability is limitless.

Genesys has a full system log. This file records

the actions of the system - detailing the operator,

the action and any automated actions plus any

responses to alarms that have been recorded by

the operator. This log has a search facility and it is

capable of producing basic level reports. If a more

advanced analysis of the logs is required then the

database can be exported and interrogated by

any ODBC programme such as ACCESS and

Crystal Reports.

DUAL SCREEN ALARM LAYOUT

Big on Benefits

Here is a summary of just some of the features and

benefits of Genesys:

Highly configurable. Most changes can be

implemented simply by updating the configuration

rather than applying in code. Enhanced functionality

reduces costs.

Alarms can be set to specific users or workstations

and can be prioritised.

Alarms can be easily identified and reacted to

because of the different alarm sounds and flashing

border colours per system.

Emergency Procedures with alarm tick-lists.

Alarm escalation rules and manual activation.

Enhanced graphical user experience and animation

from utilising the latest Microsoft t echnologies -

.NET platform and Windows Presentation

Foundation (WPF).

Ease of navigation from the Map control panel in

2D or 3D mode.

Migrating 3+ Technology:

- Each Driver can run on any networked PC with

its own sequence of migration PCs in the event

of failure.

- Distributed Drivers enable the communication

load to be spread across all networked PCs. No

reliance upon one PC for all communications.

- Because a front end is not required for the Driver

to run, Drivers can run on non-operator PCs. If

large numbers of Drivers are required additional

PCs can be added to handle the load.

- Each Driver runs in isolation from the front-end

and from other system components. A Driver

failure will have no effect on the functioning of the

rest of the system.

Genesys Classic is still a pioneer in security

control room systems, leading the market

by several years. Whenever Genesys Classic

is technically evaluated against any other

competitive security control room system it

always wins hands down. Competitors are still

trying to catch up with Genesys Classic let alone

Genesys v2. I believe we are years ahead of

the market.

David Jenkins,


- Drivers will continue working even when the front-

end is not running. When the front-end starts

up, any alarms that were activated whilst it was

not running will be displayed and any changes

to device states (for example doors opening and

closing) will be shown.

Multiple monitor support:

- Front end can be configured to cover multiple

monitors (this is naturally dependant on the

capabilities of hardware).

- Different layouts for the Genesys v2 panels (map,

video, alarms, control, etc) can be configured.

Layouts can be changed depending on user

preference and via Action Lists.

Advanced Action List system Define powerful and

complex cause and effect rules.

- Execute any command on any device.

- Define matrix actions/camera tours.

- Create highly configurable guard tours and

cell watches.

Configurable Tick Lists for accepting alarms:

- Uses the Action List system.

- Perform a series of automatic commands.

- Prompt for user input to make alarm notes.

-Alarm can only be reset once tick-list is complete.

New Alarm Window and Alarm Ownership system:

- Dedicated alarm list window shows all alarms, or

a filtered selection of alarms.

-Alarms grouped by Accepted, Active and

Accepted by Other User. All alarms accepted by

the operator are grouped at the top of the list

and unaccepted alarms are grouped below.Alarms accepted by other users are grouped at

the bottom.

-Accepted alarms are allocated to the user and

become unavailable to other users. The accepting

users progress through the alarms reset tick-list

is remembered enabling them to return to the

alarm later. The user can also log on to a different

workstation to continue processing the alarm.

-Accepted alarms can be escalated causing

them to be allocated to a higher level user and

changing the tick-list items, if required.

-Accepted alarms can be un-accepted, allowing

another user to continue processing the alarm.

New Multi-State Device Icons:

- Devices are defined by the state attributed to

them. For example a door device could have a

Position state and a Locked state.

- Each value for each state can have a map icon

associated with it. For example a door positions

state value of Open can display a different icon

to when it is Closed. Overlaid on top of that will

be the icon for the current Is Locked state an

icon for either True or False.

- The default configuration for the states that have

icons and the states that dont is provided by

the Driver. However, the user can change any of

the defaults and can allocate icons to any state

values or remove them.

New State Triggers feature:

-A trigger can be configured to activate when a

device state changes to a particular value. When

activated the trigger will run an Action List.

- The Driver provides full details on the default

configuration for its triggers (mainly used to

activate alarms). However it is fully configurable

by the user and any actions can be taken when

the status of the devices change.

-A selection of other, more general triggers are

also available. For example an Action List can

be run when any of the following activity is

selected on the system: Icon Clicked, Menu

Shown/Hidden, Module Button Clicked, and

Layout Changes.

THREE SCREEN LAYOUT


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World leader and pioneer in the design and

manufacture of security software solutions and

high-quality audio intercom systems for 23 years.

Inventors of Genesys Classic, the Worlds leading

patented integrated security software platform.

Inventors of Genesys v2 the next level in integrated

security software platforms.

A highly trusted, respected and stable brand. ISM

software and hardware is used by thousands of

organisations worldwide.

Dedicated manufacturing facility, project

management team, technical support and sales

in Sussex.

Rated by Deloitte and Touche as the 49th fastest

growing technology company in the world.

ISM invests 12.5% of gross revenue in research

and development compared to the industry average

of 7%.

Leading provider of global centralised security

systems for police, prisons, custodial, commercial

banking and finance, education, rail and transport,

social housing critical infrastructure and more.

Please get in touch with us whether it is to discuss your security need, if you would like to

arrange a full system demonstration or simply require further information. Our experienced

team is available to assist.

The compelling casefor ism

worldwide


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INTERGRATED SECURITY MANUFACTURING LTD

25-29 The Bell Centre |Newton Road |Crawley |West Sussex RH10 9FZ

TEL+44(0) 1293 529990 FAX+44(0) 1293 528023 [email protected] WEBwww.ism-uk.com

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