Generic Job Profiles...ROP 7 Cashier’s Supervisor ROP 8 Marketing Manager ROP 9 Trade Marketing...

ABCD

2015 Compensation & Benefits Survey

Job Profiles / Retail Sector

April 2015

KPMG Advisors A.E.

April 2015

This report with Appendices contains 90 pages

ptk/VEP (1062384)

© 2015 KPMG Advisors AE, a Greek Societe Anonyme and a member firm of the KPMG

network of independent member firms affiliated with KPMG International Cooperative ("KPMG

International"), a Swiss entity. All rights reserved. Printed in Greece.

ABCD 2015 Compensation & Benefits Survey

Generic Job Profiles/ Retail

Risk Advisory Services

April 2015

i

© 2015 KPMG Advisors AE. All rights reserved.

Contents

1 General & Sector Job Families 2

2 Generic Job Profiles Index 4

3 Sector Job Profiles Index 10

4 JOB DESCRIPTIONS 12

4.1 JOB FAMILY: GENERAL MANAGEMENT (GM) 12

4.2 JOB FAMILY: FINANCE (FIN) 15 4.3 JOB FAMILY: INFORMATION TECHNOLOGY (IT) new position 24 4.4 JOB FAMILY: SALES & MARKETING (S&M) 33 4.5 JOB FAMILY: HUMAN RESOURCES (HR) 53

4.6 JOB FAMILY: ADMINISTRATION (ADM) 60 4.7 JOB FAMILY: MISCELLANEOUS POSITIONS (MSC) 65

4.8 JOB FAMILY: RETAIL OPERATIONS (ROP) 71 4.9 JOB FAMILY: RETAIL BUYING (RBU) 82 4.10 JOB FAMILY: RETAIL REAL ESTATE (RRE) 85

4.11 JOB FAMILY: RETAIL SUPPORTING (RSU) 87

For further information and assistance in filling in the 2015

Compensation & Benefits Survey data, please contact our

Survey Team in the People Services Unit:

Ms Papatzimou Veroni

Ms Parisi Tonia

Ms Balikoura Vicky

Mr Gouras Nasos

Ms Kotsia Konstantina

Telephone: (210) 60 62 100

Fax: (210) 60 62 111

e-mail: [email protected]

mailto:[email protected]




April 2015

2


1 General & Sector Job Families

Following are the 140 generic job positions of the KPMG Compensation & Benefits Survey,

separated into the 9 job families below:

Job Family Family Code

1. General Management (GM)

2. Finance (FIN)

3. Information Technology (IT)

4. Sales & Marketing (S&M)

5. Human Resources (HR)

6. Administration (ADM)

7. Miscellaneous (MSC)

These job families include positions applicable to all sectors. Therefore, we refer to them as the

General Job Families.

RETAIL Sector

There are four discrete job families especially for this sector: 22 job codes can be found under

the initials ROP (Retail Operations), 6 under the initials RBU (Retail Buying), 4 under the

initials RRE (Retail Real Estate) and 7 under the code RSU (Retail Supporting), 39 in total.

Eight of the positions under the initials ROP, refer to the sales & marketing operations and

replace the descriptions that appear under the code S&M of the General Job Families.

Respectively, five positions of the RSU code and one position of the RBU code replace

descriptions found under the code M&E of the General Job Families. The list below presents the

correspondence between the sector and the general job codes.




April 2015

3


ROP Job positions General S&M job positions

ROP 1 Retail Operations Director S&M 1 Commercial Director

ROP 8 Marketing Manager S&M 3 Marketing Manager

ROP 9 Trade Marketing Manager S&M 17 Trade Marketing Manager

ROP 10 Product/Brand Manager S&M 21 Product/Brand Manager

ROP 11 Advertising & Communications

Executive

S&M 24 Advertising Executive

ROP 15 Category Manager S&M 30 Category Manager

ROP 21 After Sales Supervisor S&M 35 After Sales Supervisor

ROP 22 After Sales Technician S&M 36 After Sales Technician

RSU Job positions General M&E job positions

RSU 1 Logistics Director M&E 4 Logistics Director

RSU 3 Distribution Manager M&E 6 Distribution Manager

RSU 4 Warehouse Manager M&E 9 Warehouse Manager

RSU 6 Warehouse Clerk M&E 24 Warehouse Clerk

RSU 7 Supply Chain Executive M&E 28 Supply Chain Executive

RBU Job positions General M&E job positions

RBU 5 Buyer M&E 8 Buyer

The retail sector position reporting form includes the additional sector positions and excludes

those of the general job families that are not relevant to the specific sector. More precisely,

selected positions from “Sales & Marketing” are not included on the form.




April 2015

4


2 Generic Job Profiles Index

General Sector Job Profiles (applicable to all sectors)

Job Family: General Management

GM 1 General Manager/Managing Director

GM 2 Deputy General Manager

GM 3 Divisional/Business Unit Director

Job Family: Finance

FIN 1 Finance & Administration Director

FIN 2 Finance Manager

FIN 3 Treasurer

FIN 4 Financial Controller

FIN 5 Accounting Manager

FIN 6 Accounting Supervisor

FIN 7 Budgeting & Reporting Supervisor

FIN 8 Credit & Collection Supervisor

FIN 9 Collector

FIN 10 Senior Accountant

FIN 11 Tax Specialist

FIN 12 Financial Analyst

FIN 13 Accountant

FIN 14 Accounting Clerk

FIN 15 Cashier

FIN 16 Cost Accountant




April 2015

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Job Family: Finance

FIN 17 Credit & Collection Officer

FIN 18 Budgeting & Reporting Manager

Job Family: Information Technology

IT 15 IT Director

IT 1 IT Manager

IT 2 IT Supervisor

IT 3 Data Base Administrator

IT 16 IT Infrastructure Manager

IT 17 Business Systems Manager

IT 18 Information Systems Security Manager

IT 5 Systems Analyst

IT 6 Software Engineer

IT 8 Help Desk Support

IT 9 Computer Operator

IT 10 Web Master

IT 11 System & Network Administrator

IT 12 ERP Consultant

IT 13 Data Warehouse Analyst-Architect

IT 14 CRM Specialist

IT 19 Business Intelligence (B.I.) Specialist (new)




April 2015

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Job Family: Sales & Marketing

S&M 1 Commercial Director

S&M 2 Sales Manager

S&M 3 Marketing Manager

S&M 4 Business Development Manager

S&M 5 Exports Manager

S&M 6 Key Accounts Manager

S&M 7 Regional Sales Manager

S&M 8 Area Sales Manager

S&M 9 Customer Service Manager

S&M 10 Sales Administration Supervisor

S&M 11 Sales Representative-Key Accounts

S&M 12 Sales Representative

S&M 13 Sales Engineer

S&M 14 Sales Support Manager

S&M 15 Sales Support Clerk

S&M 16 Customer Services Representative

S&M 17 Trade Marketing Manager

S&M 18 Marketing Executive

S&M 19 Merchandiser

S&M 20 Group Product/Brand Manager

S&M 21 Product/Brand Manager

S&M 22 Assistant Product/Brand Manager




April 2015

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Job Family: Sales & Marketing

S&M 23 Marketing Research Executive

S&M 24 Advertising Executive

S&M 25 Public Relations Executive

S&M 26 Sales Director

S&M 27 Marketing Director

S&M 28 National Key Accounts Manager

S&M 29 Sales Analyst/ Planner

S&M 30 Category Manager

S&M 31 Call Center Supervisor

S&M 32 Call Center Representative

S&M 33 Sales Trainer

S&M 34 Ex Van Salesman

S&M35 After Sales Supervisor

S&M36 After Sales Technician

S&M37 Sales Effectiveness Manager

S&M38 Marketing Intelligence Manager

Job Family: Human Resources

HR 1 Human Resources Director

HR 2 Human Resources Manager

HR 3 Assistant HR/Personnel Manager

HR 4 Industrial Relations Supervisor




April 2015

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Job Family: Human Resources

HR 5 Compensation & Benefits Supervisor

HR 6 HR Planning & Recruitment Supervisor

HR 7 Training Supervisor

HR 8 Personnel Administrator

HR 9 Payroll Clerk

HR 10 Payroll Supervisor

HR 11 Human Resources Business Partner

HR 12 HR Generalist

Job Family: Administration

ADM 1 Administration Manager

ADM 2 Office Manager

ADM 3 GM Executive Secretary/Personal Assistant

ADM 4 Executive Secretary

ADM 5 Secretary

ADM 7 Telephonist/ Receptionist

ADM 8 General Duties Clerk

ADM 9 Messenger

ADM 10 Personal Driver

Job Family: Miscellaneous

MSC 1 Corporate Lawyer

MSC 2 Internal Audit Manager




April 2015

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Job Family: Miscellaneous

MSC 3 Internal Auditor

MSC 4 Project Manager

MSC 5 Branch Manager

MSC 6 Management Trainee

MSC 7 Investor Relations Supervisor

MSC 8 Investor Relations Officer

MSC 9 Knowledge Management Expert

MSC 10 Corporate Affairs Manager

MSC 11 Quality Assurance Supervisor

MSC 12 Legal Affairs Manager




April 2015

10


3 Sector Job Profiles Index

Job Family: Retail

Operations (ROP)

ROP 1 Retail Operations Director

ROP 2 Area Operations Manager

ROP 3 Store Manager I

ROP 4 Store Manager II

ROP 5 Assistant Store Manager

ROP 6 Store Department Supervisor

ROP 7 Cashier’s Supervisor

ROP 8 Marketing Manager

ROP 9 Trade Marketing Manager

ROP 10 Product/Brand Manager

ROP 11 Advertising & Communications Supervisor

ROP 12 Store Manager III

ROP 13 Systems & Organization Supervisor

ROP 14 Systems & Organization Officer

ROP 15 Category Manager

ROP 16 Store Cashier

ROP 17 Shift Supervisor

ROP 18 Store Sales Clerk

ROP 19 Megastore Manager

ROP 20 Retail Operations Manager




April 2015

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ROP 21 After Sales Supervisor

ROP 22 After Sales Technician

Buying (RBU)

RBU 1 Buying Director

RBU 2 Buying Manager

RBU 3 Chief Buyer

RBU 4 Senior Buyer

RBU 5 Buyer

RBU 6 Junior Buyer

Retail Real Estate (RRE)

RRE 1 Real Estate Manager

RRE 2 Construction & Maintenance Supervisor

RRE 3 Real Estate Supervisor

RRE 4 Equipment Supervisor

Supporting (RSU)

RSU 1 Logistics Director

RSU 2 Franchising Manager

RSU 3 Distribution Manager

RSU 4 Warehouse Manager

RSU 5 Warehouse Receptionist

RSU 6 Warehouse Clerk

RSU 7 Supply Chain Executive




April 2015

12


4 JOB DESCRIPTIONS

4.1 JOB FAMILY: GENERAL MANAGEMENT (GM)

GM 1. GENERAL MANAGER / MANAGING DIRECTOR

Alternative titles: Country Manager, CEO

Duties:

Directs and has full responsibility for

company's overall activities.

Approves company strategy and

operations objectives and ensures their

implementation.

Safeguards the company's image and

promotes effective relations with all

external groups (clients, authorities etc.).

Specifications:

University degree often at postgraduate level

and extensive professional training.

Usually 15-20 years of experience, most of

which at senior positions.

In-depth knowledge of the economic and the

market environment.

Fluency in English and often in a second

language.

Typically reports to: Board of Directors or superior in parent company

Typically supervises: 4-7 Managers/Directors and their personnel (commercial/services: 100-

150, industrial: 200-300).

Note: Positions such as CEO, Executive Presidents and Vice Presidents in large organizations

belong to the “GREATER” category.




April 2015

13


GM 2. DEPUTY GENERAL MANAGER

Alternative titles: Deputy Country Manager

Duties:

Directs, supervises and is responsible for a

major part of company's overall activities.

Resumes the GM’s duties and

responsibilities in his/her absence.

Ensures the implementation of company

strategy and objectives in his/her areas.


promotes effective relations with all external

groups (clients, authorities etc.).

Specifications:






market environment.


language.

Typically reports to: General Manager/Managing Director

Typically supervises: 3-5 Managers and their personnel (commercial/services: 50-100,

industrial: 100-180).

Note: Positions such as CFO, COO, CIO, CPO in large organisations or group of companies could

match this profile.




April 2015

14


GM 3. DIVISIONAL / BUSINESS UNIT DIRECTOR

Duties:

Directs and has full responsibility for a

division's overall activities.

Formulates and recommends division

strategy and operations objectives and

ensures their implementation.


promotes effective relations with all external

groups (clients, authorities etc.).

Specifications:






market environment.


language.

Typically reports to: General Manager/Managing Director or Superior in parent company

Typically supervises: 3-5 Managers and their personnel (40-60).




April 2015

15


4.2 JOB FAMILY: FINANCE (FIN)

FIN 1. FINANCE & ADMINISTRATION DIRECTOR

Duties:

Formulates, recommends and ensures the

implementation of company's financial

policy.

Provides overall direction for budgeting,

reporting, tax, accounting, financing,

credit and usually IT and sometimes for

Personnel functions.

Ensures effective administrative support

services to the company.

Specifications:

University degree often at postgraduate

level and extensive professional training.

Usually 12-18 years of experience, 8 of

which at a supervisory level.

Fluency in English.


Typically supervises: 3-5 Managers and their staff (14-25)

FIN 2. FINANCE MANAGER

Duties:


implementation of company's financial

policy.

Provides overall direction for budgeting,

reporting, accounting, tax and credit

functions.

Liaises with banks and other sources of

capital financing.

Specifications:





Very good knowledge of English.

Typically reports to: General Manager/Managing Director or Finance & Administration

Director

Typically supervises: 3-5 Supervisors and their staff (8-16)




April 2015

16


FIN 3. TREASURER

Duties:

Directs the allocation of company funds

and develops customer credit policies.

Secures short and long term capital

financing and liaises with banks.

Ensures the best utilization of surplus

funds through money and capital

markets.

Specifications:






Typically reports to: Finance & Administration Director or Finance Manager

Typically supervises: 1-3 Executives

FIN 4. FINANCIAL CONTROLLER

Duties:

Co-ordinates and controls all accounting

activities and the preparation of financial

and management reports.

Directs the maintenance of general and

cost accounting systems.

Oversees administration of credit policy

and collection of overdue accounts.

Specifications:






Typically reports to: Finance & Administration Director or General Manager





April 2015

17


FIN 5. ACCOUNTING MANAGER

Duties:

Co-ordinates and controls the full range

of accounting functions through a

number of sizeable sections often in large

organizations or in a group of companies.

Formulates company accounting policy

and procedures and ensures compliance

with Chart of Accounts and Tax Code

requirements.

Monitors the preparation and signs

company's financial statements.

Specifications:

University degree and extensive

professional training.

Usually 8-10 years of relevant

experience, 4-6 of which at a supervisory

level.


Familiarity with accounting software.

Typically reports to: Finance & Administration Director


FIN 6. ACCOUNTING SUPERVISOR

Alternative titles: Chief Accountant

Duties:

Co-ordinates and controls the full range

of accounting functions.

Ensures compliance with Chart of

Accounts and Tax Code requirements.

Prepares company's financial statements.

Specifications:

University degree and relevant


Usually 6-8 years of relevant experience.

Good knowledge of English.


Typically reports to: Finance Manager or Accounting Manager

Typically supervises: 4-7 individuals




April 2015

18


FIN 7. BUDGETING & REPORTING SUPERVISOR

Duties:

Assists in management planning and

financial performance appraisal.

Ensures appropriate budget formulation

and regular revision, as well as P&L and

balance sheet analysis and reporting.

Ensures timely and accurate reporting of

data.

Specifications:





Familiarity with accounting and reporting

software and spreadsheets.

Typically reports to: Budgeting & Reporting Manager or Finance Manager


FIN 8. CREDIT & COLLECTION SUPERVISOR

Alternative titles: Credit Control Supervisor

Duties:

Ensures timely cash collection and

review of credit risk.

Evaluates, proposes and monitors

approved credit extension.

Liaises with sales personnel to co-

ordinate cash collection.

Specifications:





Familiarity with relevant software

packages.

Typically reports to: Finance Manager or Treasurer





April 2015

19


FIN 9. COLLECTOR

Duties:

Plans and handles day-to-day cash

collection activities within deadlines.

Prepares and follows up letters of

collection.

Assists the customer in completing initial

credit applications.

Specifications:

On the job training.


Typically reports to: Credit & Collection Supervisor

FIN 10. SENIOR ACCOUNTANT

Alternative titles: Financial Accountant, Management Accountant

Duties:

Responsible for an accounting section

(e.g. general ledger, assets etc.).

Prepares company's financial statements

and other reports.

Ensures the accuracy of journal entries.

Specifications:



Usually 3-5 years of relevant accounting

experience.



Typically reports to: Accounting Supervisor

FIN 11. TAX SPECIALIST

Duties:

Assists in the development of company's

tax policies.

Minimizes tax liability.

Ensures compliance with local tax

requirements.

Specifications:


professional training in tax issues and

legislation.

Usually 3-5 years of relevant tax

experience.






April 2015

20


FIN 12. FINANCIAL ANALYST

Duties:

Performs financial analyses for business

strategy formulation.

Prepares statistical and economic

forecasts for business trends.

Conducts various economic studies and

assists in the preparation of budgets.

Specifications:

University degree and professional

training in financial analysis.



Good knowledge of software packages

(e.g. Excel, Lotus etc.).

Typically reports to: Budgeting & Reporting Supervisor or Budgeting & Reporting

Manager or Finance Manager

FIN 13. ACCOUNTANT

Duties:

Ensures effective preparation of ledger

entries.

Assists in preparation of trial balances

and financial statements.

Checks supporting accounting

documentation.

Specifications:

University degree plus 2-3 years of

relevant experience, or Higher National

Diploma / Accounting Certificate plus 4-

6 years relevant experience.







April 2015

21


FIN 14. ACCOUNTING CLERK

Alternative titles: Assistant Accountant, Junior Accountant

Duties:

Assists in checking of accounting

documentation and in preparation of

ledger entries.

Performs various routine accounting

activities.

Reconciles bank accounts and processes

payments.

Specifications:

Higher National Diploma or Accounting

Certificate.



FIN 15. CASHIER

Duties:

Has full responsibility for administrating

payments in any form for up to the

authorized level.

Performs various routine activities,

relevant to keeping record of payments

and preparing a day-by-day report.

Reconciles payments, both incoming and

outgoing.

Specifications:

High School Diploma.


Typically reports to: Credit & Collection Supervisor or Accounting Supervisor




April 2015

22


FIN 16. COST ACCOUNTANT

Duties:

Assists in the development and

implementation of cost accounting

systems.

Prepares company's cost reports.

Ensures the accuracy of journal entries

for the cost (analytical) accounting group

of accounts.

Ensures the allocation of the company’s

expenses in the appropriate cost centers.

Specifications:



Usually 3-5 years of relevant accounting

experience.




FIN 17. CREDIT & COLLECTION OFFICER

Alternative titles: Credit Control Clerk

Duties:

Communicates directly with clients and

when needed through sales force to

ensure timely payments of outstanding

invoices.

Follows up on overdue accounts and

refers longstanding/delinquent accounts

to Superior for action.

Assists in the preparation of regular

credit reports and liaises continually with

the Sales department.

Specifications:

University or college degree.



Typically reports to: Credit & Collection Supervisor




April 2015

23


FIN 18. BUDGETING & REPORTING MANAGER

Duties:

Supervises budget formulation and

regular revision, as well as conducts the

financial planning.

Analyses and monitor the progress of the

company’s financial figures, detects

discrepancies and proposes corrective

actions.

Supervises and coordinates the accurate

reporting of data to authorities and

headquarters management.

Specifications:

University and extensive professional

training.


experience, 5 of which at a supervisory

level.


Familiarity with accounting and reporting

software.

Typically reports to: Finance & Administration Manager or Finance Manager

Typically supervises: 4-6 Officers




April 2015

24


4.3 JOB FAMILY: INFORMATION TECHNOLOGY (IT) new positions

IT 1. IT MANAGER

Alternative titles: MIS Manager

Duties:

Responsible for IT budget, planning,

implementation and operation of

corporate IT and communications

infrastructure.

Manages the Applications, Infrastructure

and Support teams.

Analyzes departmental needs and

establishes priorities for systems and

applications deployment.

Manages partnerships with Technology

vendors and performs new technology

assessments and evaluations.

Specifications:






Typically reports to: General Manager or Finance & Administration Director

Typically supervises: 1-2 supervisors and their staff (4-10)

IT 2. IT SUPERVISOR

Alternative titles: MIS Supervisor

Duties:

Co-ordinates the design, development

and maintenance of IT and

communications infrastructure.

Maps business requirements on to

systems and applications and holds

responsibility for their successful

deployment.

Specifications:






Typically reports to: IT Manager or Finance & Administration Director

Typically supervises: 3-5 Information Technology Professionals




April 2015

25


IT 3. DATABASE ADMINISTRATOR

Duties:

Responsible for the logical and physical

design of database systems.

Installs, configures and troubleshoots the

respective database systems, and

implements data access and sharing rules.

Performs database monitoring and tuning

and implements backup and recovery

procedures, in order to ensure data

integrity.

Specifications:

University degree, often at postgraduate

level, and professional training.




Typically reports to: IT Infrastructure Manager or IT Manager or IT Supervisor

Typically supervises: 1-2 Database Programmers/ Software Engineers

IT 5. SYSTEMS ANALYST (ex. Systems Analyst/Programmer)

Duties:

Defines information requirements

according to specific organization

processes.

Provides technical assistance in

identifying, evaluating and developing

systems that are cost-effective and meet

user requirements.

Designs, selects and implements S/W

packaged applications and custom

developed solutions that improve

business processes.

Specifications:



Usually 4-6 years of experience.


Typically reports to: IT Infrastructure Manager or Business Systems Manager or IT

Manager or IT Supervisor

Typically supervises: 2-3 S/W Engineers




April 2015

26


IT 6. SOFTWARE ENGINEER (ex. Analyst/Programmer)

Alternative titles: Programmer

Duties:

Participates in the design, coding, testing

and maintenance stages of S/W

engineering life-cycle.

Prepares relative documentation and

adheres to configuration management

control.

Performs end-user training and support.

Specifications:



Usually 2-4 years of programming /

analysis experience.


Typically reports to: Systems Analyst or Business Systems Manager or IT Supervisor

IT 8. HELP DESK SUPPORT (ex. User Support)

Duties:

Provides technical support regarding

H/W systems and S/W applications to

end-users, either onsite or remotely.

Provides training to users and solves

technical problems.

Reports application bugs or inefficiencies

and escalates them to the development

team.

Specifications:

University degree or Computer Diploma

/ Certificate.







April 2015

27


IT 9. COMPUTER OPERATOR

Duties:

Operates one or more computer systems

and peripheral equipment.

Ensures the operation of systems and

services are monitored and problems are

resolved or escalated.

Maintains computer operating records

and relative documentation.

Specifications:

Computer Certificate.

No experience required.


Typically reports to: IT Infrastructure Manager or IT Supervisor

IT 10. WEB MASTER

Duties:

Maintains Internet and/or Intranet servers

and host infrastructure, providing

statistics analyses (traffic reports etc.)

and monitoring of log files.

Provides recommendations for design

improvements and acts as a liaison

between non-technical (e.g. sales,

marketing) staff and the development

team, in order to ensure that all published

documents meet corporate standards.

Implements Internet security procedures

and techniques, in order to minimize

denial of service attacks on Web servers.

Specifications:

University Degree in Computer Science/

Information Technology.

Usually 3-4 years of experience in web

design and maintenance, especially in

server platforms and web server

software.



Typically supervises: Web Developers, Web Designers or Subcontractors




April 2015

28


IT 11. SYSTEM & NETWORK ADMINISTRATOR

Duties:

Responsible for the administration,

maintenance and troubleshooting of

server systems and networking

infrastructure.

Manages users profiles, including access

controls, email accounts, remote access

services, backup and restore procedures.

Updates S/W applications by installing

new releases and security patches, in co-

ordination with IT vendors.

Implements monitoring operations and

performs design modifications when

necessary, in order to ensure proper

network performance.

Specifications:

University Degree in Computer Science

or Engineering. Large IT vendor

certification.

Usually 3-4 years of experience in the

administration of enterprise-wide IT

environments.



IT 12. ERP CONSULTANT

Duties:

Participates in full life-cycle ERP

implementation, including various

modules (finance, production, human

resources etc), according to business

requirements definition.

Liaises with other departments for the

effective re-engineering of business

practices and their mapping onto ERP

modules, using standardized

implementation methodology.

Bears responsibility for Key Users

training, as well as troubleshoot and fine-

tuning after the roll-out of the

application.

Specifications:

University Degree in Information

Technology, Business Administration or

Finance. Official training from a major

ERP vendor.

Usually 2-3 years of experience in all

phases of ERP system development

lifecycle.


Typically reports to: Business Systems Manager or IT Manager




April 2015

29


IT 13. DATA WAREHOUSE ANALYST – ARCHITECT

Duties:

Defines the architecture, content and

application requirements for a data

warehouse solution, in co-ordination with

the respective departments.

Applies logical and physical data modeling

techniques and is responsible for all

technical procedures, including data

extraction and loading, data cleansing, data-

marts and front-end reporting business

intelligence tools.

Ensures operational efficiency, performance

monitoring and fine-tuning of the

application after the implementation phase.

Specifications:

University Degree in Computer

Science/ Information Technology.


implementation of business

intelligence, OLAP and data

warehouse solutions.


Typically reports to: Business Systems Manager or IT Manager or IT Supervisor

IT 14. CRM SPECIALIST

Duties:

Responsible for mapping end-to-end

customer relationship processes onto the

corresponding processes of a specific

CRM solution.

Leads the implementation and

configuration phases of the CRM

package, and performs end-user support

and training.

Identifies and implements appropriate

metrics/analytics designed to measure

customer service function.

Specifications:

University Degree in Computer Science/

Information Technology.


implementation and support of CRM

applications.


Typically reports to: Business Systems Manager or IT Manager or IT Supervisor




April 2015

30


IT 16. IT INFRASTRUCTURE MANAGER

Duties:

Ensures the efficient operation of the

company’s Information Network and

Communication Systems in a timely,

appropriate and cost effective manner.

Manages the implementation of all

projects related to systems and networks

to ensure timely and efficient completion.

Keeps abreast of all new technological

development and ensures their transfer to

the systems.

Specifications:






Typically reports to: IT Director

Typically supervises: 3-6 IT Professionals (Network & Systems administrators, help desk

support, etc.)

IT 15. IT DIRECTOR

Alternative Titles: Chief Information Officer

Duties:

Ensures business continuity and growth

through the usage of up to date and most

appropriate technologies.

Provides strategic and tactical planning,

development, evaluation, and coordination

of the information and technology

systems.

Responsible for IT budget, planning,

implementation and operation of

corporate IT and communications

infrastructure

Responsible for the management of

multiple information and communications

systems and projects.

Specifications:

University degree in Computer Science

often at postgraduate level and extensive



which at a supervisory level


Typically reports to: Managing Director / General Manager

Typically supervises: 2-4 Managers and their staff




April 2015

31


IT 17. BUSINESS SYSTEMS MANAGER

Duties:

Manages the full life cycle of projects related to

business systems (ERP, CRM, billing, etc.).

Oversees the documentation of requirements, defines

scope and objectives, and formulates systems to

parallel overall business strategies.

Ensures efficient and cost effective operations of all

business applications, while maintaining a focus on

the internal customer, so as to contribute to smooth

everyday business operations.

Communicates with providers in order to determine

requirements and negotiate terms and conditions.

Specifications:

University degree in

Engineering or Software

Engineering.

Usually 6-10 years of

relevant experience



Typically supervises: 2-4 IT Analysts and Developers

IT 18. INFORMATION SYSTEMS SECURITY MANAGER

Duties:

Evaluates the IS Security to be consistent with the

company’s policies and technical standards.

Directs the development of security standards,

procedures, and guidelines for multiple platforms

and diverse systems environments (e.g., corporate,

distributed, client server systems and e-applications).

Investigates appropriate corrective actions for

information security incidents and leads the

improvement of the current security system and in

the design and implementation of state-of-the-art

security solutions.

Drives/implements all necessary activities for

compliance with market and industry standards

Specifications:

University degree in

Computer Science, often at a

postgraduate level and

extensive training.

Usually 8-10 years of

experience in the field.

Fluency in English.


Typically supervises: 1-3 IT Security Specialists




April 2015

32


IT 19. BUSINESS INTELLIGENCE (B.I.) SPECIALIST (new)

Duties:

Works with cross functional teams to

gather business requirements,

translates them into specifications,

designs and implements BI

applications to facilitate business

decision making.

Analyzes key data related to business

purposes, aided by particular

technologies (data mining, data

warehousing, data marting, SQL etc.)

so as to generate useful results and

reports that feed strategic decisions.

Provides support as required to ensure

the availability and performance of

enterprise data.

Specifications:

University Degree in Computer

Science, Information Systems,

Engineering or related field.

Usually 3-4 years of experience in

application development, data

modeling techniques and reporting

services.


Typically reports

to:

Business Systems Manager or IT Manager or Chief Financial

Officer




April 2015

33


4.4 JOB FAMILY: SALES & MARKETING (S&M)

S&M 1. COMMERCIAL DIRECTOR

Alternative titles: Sales & Marketing Director

Duties:


implementation of company's

commercial policy i.e. sales and

marketing objectives, plans and programs

etc.

Provides overall direction and control of

all sales, customer service, exports,

promotion, market research, advertising

and public relations functions.

Ensures the timely adjustment of

commercial strategy and plans to meet

changing market conditions and

competitive actions.

Specifications:


level, and extensive professional training.


which at a managerial level.

In depth knowledge of the market

Fluency in English.


Typically supervises: 3-6 managers and their staff (30-40)

S&M 2. SALES MANAGER

Duties:

Develops, proposes and implements short

and long term sales objectives, plans,

programs and budgets.

Directs and controls all sales operations to

meet agreed sales targets.

Maintains an efficient and effective sales

organization through appropriate

direction, control, motivation and

development of sales force.

Specifications:






Typically reports to: General Manager/Managing Director or Commercial Director





April 2015

34


S&M 3. MARKETING MANAGER

Duties:


and long term marketing objectives,

plans, programs and budgets.

Directs and controls the market research,

product development and launching,

pricing, advertising and promotion

functions.

Maintains efficiency and effectiveness in

all marketing activities.

Specifications:



Usually 10-15 years marketing


level.



Typically supervises: 2-Group Product Manager / Product Managers and their staff (5-8)

S&M 4. BUSINESS DEVELOPMENT MANAGER

Duties:

Identifies trade opportunities and makes

recommendations for their effective

exploitation.

Continuously researches business

development and trends.

Develops strategies and programs for

customer relations building and

improvement.

Specifications:




Fluency in English.





April 2015

35


S&M 5. EXPORTS MANAGER

Duties:

Develops, proposes and implements the

export sales and marketing objectives,


Establishes and maintains effective

relations with current and potential

clients.

Continuously identifies export

opportunities and makes

recommendations for their effective

exploitation.

Specifications:






language.

Typically reports to: General Manager/Managing Director or Commercial Director or

Sales Director

Typically supervises: 3-5 export executives

S&M 6. KEY ACCOUNTS MANAGER

Duties:

Proposes and implements sales

objectives, plans and programs for key

accounts.

Supervises activities of salespeople so as

to assure key accounts are properly

serviced.


relations with key client personnel and

gathers data so as to assess current level

of satisfaction as well as further needs to

be addressed.

Forms reports from gathered data so as to

keep management and salespeople

abreast of market / competitor

developments.

Specifications:

University degree and / or extensive


Usually 6-8 years of sales experience,

2-3 of which at a supervisory level.


Typically reports to: Sales Manager or National Key Accounts Manager

Typically supervises: 2-4 sales representatives key accounts




April 2015

36


S&M 7. REGIONAL SALES MANAGER

Duties:


sales objectives, plans, programs and

budgets for assigned region.

Trains, motivates and monitors the

activities of Area Managers and/or Sales

Representatives.



clients.

Specifications:

University Degree and/ or extensive





Typically reports to: Sales Manager


S&M 8. AREA SALES MANAGER

Duties:


sales objectives, plans, programs and

budgets for assigned area.


activities of Sales Representatives.



clients.

Specifications:

University degree and/ or extensive


Usually 6-8 years of sales experience.


Typically reports to: Regional Sales Manager

Typically supervises: 3-6 sales representatives




April 2015

37


S&M 9. CUSTOMER SERVICE MANAGER

Duties:

Develops, proposes and implements

programs and procedures to ensure

maximum customer satisfaction in

ordering and the delivery of products and

services.


activities of Customer Service

Representatives.

Provides information on customer orders,

customer accounts, pricing, product

availability and delivery schedules.

Specifications:






Typically supervises: 2-3 customer service representatives

S&M 10. SALES ADMINISTRATION SUPERVISOR

Duties:

Ensures effective administrative support

to sales teams.

Liaises with distribution department to

ensure stock allocation.

Ensures effective maintenance of sales

records and product supply information.

Specifications:

University degree and/ or professional

training.




Typically supervises: 2-3 sales support clerks




April 2015

38


S&M 11. SALES REPRESENTATIVE - KEY ACCOUNTS

Duties:

Implements the sales objectives, plans

and programs for assigned accounts.

Develops and maintains effective

relationships with key client personnel.

Evaluates and reports all changed

situations in competitor activities to

maintain market awareness.

Specifications:




Usually 4-6 years of sales experience

(Equal).

Indicative Job Matching: 2-3 years: Less

(L), over 6 years: Greater (G).

Typically reports to: Key Account Manager or National Key Accounts Manager

S&M 12. SALES REPRESENTATIVE

Alternative Title: Salesman / Saleswoman

Duties:

Ensures the effective sale and promotion

of company's products and services

within an assigned area.

Develops and maintains effective relation-

ships with current & potential clients.

Prepares sales reports, maintains

accounts records and reports changes in

market conditions.

Specifications:

Often University Degree or Technical

Diploma.



(Equal).

Indicative Job Matching: 0-2 years: Less


Typically reports to: Area Sales Manager




April 2015

39


S&M 13. SALES ENGINEER

Duties:

Promotes product range and services to

clients, prepares technical and

commercial reports, negotiates contracts

commercially and, after contract award,

ensures its smooth completion.

Provides present & key potential clients

with technical advice, and offers technical

support.

Contributes to company budgeting for

major industrial accounts, and ensures

return on investment from them.

Specifications:

Technical University degree and





S&M 14. SALES SUPPORT MANAGER

Alternative title: Sales Support Specialist

Duties:

Develops and sets up pre-sales support

programs for product(s).

Prepares product support documentation

and holds product seminars for clients

and related employees.

Provides technical advice to customers

and assistance to the sales force by

visiting current and potential clients for

demonstrations.

Specifications:


level, and/or extensive professional

training.



Typically reports to: Sales or Marketing Manager




April 2015

40


S&M 15. SALES SUPPORT CLERK

Duties:

Provides information on product

availability, pricing, delivery dates and

technical specifications.

Receives inquiries, orders and complaints

by telephone, mail or customer visits.

Prepares and distributes various sales

reports

Sometimes assists Customer Service and

handles inquiries about products or

services

Specifications:

High School Diploma or College degree



Typically reports to: Sales Support Manager or Sales Administration Supervisor

S&M 16. CUSTOMER SERVICES REPRESENTATIVE

Duties:

Liaises with both customers and product

suppliers providing relevant information

on orders and delivery dates.

Deals with customer enquiries and

complaints.

Prepares the necessary statements of

account and the dispatch of customer

orders.

Specifications:

High School Diploma or College Degree



Typically reports to: Customer Services Manager




April 2015

41


S&M 17. TRADE MARKETING MANAGER

Duties:

Monitors and controls the trade

marketing/sales budget implementation

throughout the year in co-operation with

Marketing/Sales.

Plans and supervises the implementation

of trade and consumer promotions, as

well as merchandising activities.

Develops in-depth analysis for customers

providing actionable insight into

customers business and financial

impacts.

Ensures that the Field Force has all the

tools (i.e. Product support

documentation, planogram) to meet its

goals.

Specifications:


level.

Usually 4-6 years of relevant experience,

2-3 of which at a Supervisor level.


Typically reports to: Sales Manager or Marketing Manager

S&M 18. MARKETING EXECUTIVE

Duties:

Proposes and implements short and long

term marketing objectives, plans &

budgets.

Contributes to the launching, pricing,

advertising and promotion of products,

usually in co-operation with advertising

agencies.

Evaluates effectiveness of marketing

programs to meet changing market

conditions and competitive actions.

Specifications:


level, and/or professional training.



Typically reports to: Marketing Manager




April 2015

42


S&M 19. MERCHANDISER

Duties:

Ensures and sets up the effective

promotion and display of company's

products and/ or services within an

assigned area.

Performs regular and scheduled checks in

key accounts stores.

Liaises with clients and competitors for

information and data exchange.

Specifications:

University degree or extensive




Typically reports to: Trade Marketing Manager or Area Sales Manager or Key Account

Manager

S&M 20. GROUP PRODUCT / BRAND MANAGER

Duties:



for assigned group of products / brands.

Directs and controls market research,


advertising and promotion programs for

assigned group of products / brands.

Liaises and briefs sales personnel and

monitors sales of assigned group of

products / brands.

Specifications:




4 of which as a Product Manager.



Typically supervises: 1-3 product / brand managers




April 2015

43


S&M 21. PRODUCT / BRAND MANAGER

Duties:



for assigned product(s)/brand(s).

Plans and supervises market research,



assigned product(s)/brand(s).

Liaises and briefs the sales personnel and

monitors sales of assigned

product(s)/brand(s).

Specifications:





Typically reports to: Group Product Manager or Marketing Manager

S&M 22. ASSISTANT PRODUCT / BRAND MANAGER

Alternative title: Junior Product / Brand Manager

Duties:

Assists in the development, proposition

and implementation of marketing

objectives, plans and programs for


Contributes to planning and execution of

market research, product development

and launching, advertising and promotion

programs for assigned


Liaises with sales personnel for

information exchange and feeds it back

to the marketing research executive.

Specifications:


level, and / or professional training.



Typically reports to: Product/ Brand Manager




April 2015

44


S&M 23. MARKETING RESEARCH EXECUTIVE

Duties:

Provides management with valid market

and existing product assessment.

Plans and conducts market research,

analyses research findings and

recommends action to product

management.

Evaluates effectiveness of marketing

programs to meet changing market


Specifications:


level.


Very Good knowledge of English.


S&M 24. ADVERTISING EXECUTIVE

Duties:

Plans and develops advertising and

promotion material used to support sales.

Develops and controls advertising

budgets.

Liaises with advertising agencies and

evaluates effectiveness of advertising

programs.

Specifications:


level.


Very Good knowledge of English.





April 2015

45


S&M 25. PUBLIC RELATIONS EXECUTIVE

Duties:


effective public relations programs to

promote and enhance company image

and constructive relations with external

groups.

Builds and maintains contacts with media

representatives and opinion leaders.

Co-ordinates meetings and presentations

with company executives and other

outside groups.

Specifications:


training.




S&M 26. SALES DIRECTOR

Duties:


company’s sales policy and objectives in

terms of growth and profitability, with

the optimum utilization of all available

resources.

Contributes to the formulation of the

company’s strategic plans and policies,

directs and controls all sales and channel

activities and deploys trade marketing

and sales budgets to achieve agreed sales

targets with maximum cost effectiveness.


and channel organization through

appropriate staffing, training motivation

and development.

Specifications:




7 of which at a managerial level.

Fluency in English.






April 2015

46


S&M 27. MARKETING DIRECTOR

Duties:

Formulates, directs and controls all

marketing activities for the

implementation of the marketing

policies, achievement of objectives, plans

and the maximization of sales volumes

and profits.


all market & consumer research,

advertising and public relations

functions.

Develops a profit awareness within the

company ensuring profit achievement

versus strategic plan.

Specifications:





Fluency in English.



S&M 28. NATIONAL KEY ACCOUNTS MANAGER

Duties:

Proposes, directs and implements sales

objectives, plans and contracts for

national key accounts.

Supervises the activities of key accounts

managers and salespeople so as to assure

key accounts are properly serviced at a

national level.


relations with key client officers and

controls the achievement of qualitative and

quantitative targets

Specifications:


level and/ or extensive professional

training.





Typically supervises: 2-4 supervisors/ key accounts managers and their staff (8-12)




April 2015

47


S&M 29. SALES ANALYST/ PLANNER

Duties:

Assists in the trade marketing tasks.

Implements and monitors necessary

administrative systems & procedures to

support trade marketing activities.

Ensures the timely preparation of sales

briefs, trade studies & statistics,

promotional support material & budgets as

well as presentations

Specifications:


training.



Typically reports to: Trade Marketing Manager

Typically supervises: 1-2 sales administration clerks

S&M 30. CATEGORY MANAGER

Duties:

Negotiates with clients/suppliers the

implementation of Category

Management

Supervises categories & products

assortment definition and development of

shelf arrangement plans


category strategies & tactics

Specifications:

University degree at postgraduate level


2-3 in Sales or Marketing

Very good knowledge of English and strong

computer literacy


Typically supervises: 2-4 assistant category managers




April 2015

48


S&M 31. CALL CENTER SUPERVISOR

Duties:

Supervises the smooth day to day

operation of his/her group of Call Center

Representatives

Briefs the Call Center Representatives

before their shifts and ensures that they

follow the Call Center policies and

procedures

Deals with difficult customer queries and

complaints

Provides training to entry level

employees

Specifications:

University degree or High school

diploma

At least 3 years of working experience as

Call Center Representative

Very good command of English and PC

literacy

Typically reports to: Sales Manager or Customer Service Manager

Typically supervises: 6-15 Call Center Representatives

S&M 32. CALL CENTER REPRESENTATIVE

Duties:

Administrates the incoming calls,

accomplishes the outgoing calls and

deals with customer queries and

complaints

Provides relevant information on

products and/or services, may that be

technical (i.e. details of products,

functions, setup etc.), financial (i.e.

billing information ) or general

Performs data entry on customers'

account in order to execute a customer

request

Records customers' questions/complaints

for statistical purposes

Specifications:

High school diploma

1-2 years of working experience and PC

literacy

Very good command of English

Typically reports to: Call Center Supervisor




April 2015

49


S&M33. SALES TRAINER

Duties:

Plans, produces and administers sales

training, seminars for the organization

Investigates training resources for

appropriate information and suggests

new topics and methods.

Specifications:

University Degree and/or extensive


Usually 4-6 years of experience, 3-5 of

which in Sales.



S&M 34. EX VAN SALESMAN

Duties:

Ensures the effective sale, promotion and

delivery of company’s products within an

assigned area.

Develops and maintains effective

relationships with current and potential

clients.

Prepares sales reports, maintains

accounts record and reports changes in

market conditions.

Specifications:



(Equal).

Indicative Job Matching: 1 year: Less


Typically reports to: Area Sales Manager




April 2015

50


S&M 35. AFTER SALES SUPERVISOR

Duties:

Proposes sales marketing programs and

after their approval is responsible for

their implementation. Additionally, he

liaises with sales department to develop

and implement the customer loyalty

program.

Ensures a positive customer experience

and responds to and resolve customer

issues.

Balances the needs of the customer

with companies procedures and financial

goals and reduces wait times in services

by improving efficiencies

Proposes to his supervisor annual action

plan for Customer Service to maintain

key figure goals and hourly budgets.

Specifications:

University Degree, plus relevant





S&M 36. AFTER SALES TECHNICIAN

Duties:

Responds to and resolve customer

issues.

Enhances customer service by making

repairs, adjustments and by completing

regular maintenance schedules.

Keeps maintenance records for

company’s products, analyzing failures

and suggesting corrective actions.

Installs company’s products to clients

and tests them to meet technical

requirements.

Specifications:

High school diploma and/or professional

training.


production.

Typically reports to: After Sales Supervisor




April 2015

51


S&M 37. SALES EFFECTIVENESS MANAGER

Alternative titles: Business Effectiveness Manager, Commercial Decision Support &

Analysis Manager

Duties:

Analyses and presents information on

sales and participates actively in

commercial meetings by proposing and

taking part in the decision making

process for achieving company’s sales

targets.

Monitors the effectiveness of sales

activities against targets, facilitating the

bonus distribution process.

Cooperates with Sales Managers and

Area Sales Managers, providing sales

forecasts and facilitating their decision

making on sales and trade marketing

activities.

Prepares and reviews the monthly and

annual sales forecasts.

Specifications:




2 of which at a supervisory level.


Typically reports to: Commercial Director or Sales Director

Typically supervises: 1-2 Analysts




April 2015

52


S&M 38. MARKETING INTELLIGENCE MANAGER

Alternative titles: Strategic Insights Manager

Duties:

Analyses information on market,

competition and consumers, aiming at

hightlighting relevant trends and makes

recommendations for future actions.

Makes recommendations and contributes

to the development of marketing and

brand strategies.

Initiates and manages research projects,

ensuring their effective implementation,

while communicates closely with top

management.

Specifications:




2 of which at a supervisory level.


Typically reports to: Commercial Director or Marketing Director




April 2015

53


4.5 JOB FAMILY: HUMAN RESOURCES (HR)

HR 1 HUMAN RESOURCES DIRECTOR

Alternative title: Personnel Director

Duties:


implementation of company's HR policy.

Advises General Management in all HR

issues and assists line management in the

administration of personnel policies and

programs.

Provides overall direction for HR

planning, recruiting, training &

development, performance appraisal,

salary structure, wages & salary

administration, employee benefits, etc.

Specifications:





level.

Fluency in English.


Typically supervises: 2-4 Managers / Supervisors and their staff (10-15)




April 2015

54


HR 2. HUMAN RESOURCES MANAGER

Alternative title: Personnel Manager

Duties:


implementation of company's HR policy.

Advises and assists line management in

the interpretation and administration of

personnel policies and programs.

Ensures effective HR planning,

recruiting, training & development,

performance appraisal, salary structure,

wages & salary administration, employee

benefits, labor relations etc.

Specifications:





level.


Typically reports to: General Manager/Managing Director or Human Resources Director

Typically supervises: 2-4 executives and clerks

HR 3. ASSISTANT HR/ PERSONNEL MANAGER

Alternative title: Human Resources Specialist

Duties:

Assists in the development and

implementation of a broad range of

personnel activities.

Contributes to the effective HR planning,

recruiting, training & development,

performance appraisal, salary structure,

wages & salary administration, employee

benefits, etc.

Monitors the wide range of the above

activities and may specialize in one or

more of these human resources fields.

Specifications:





Typically reports to: Human Resources Manager/ Director




April 2015

55


HR 4. INDUSTRIAL RELATIONS SUPERVISOR

Alternative title: Employee / Labor Relations Supervisor

Duties:

Studies and interprets collective

bargaining agreements and current labor

market conditions to assist in establishing

policies, operating procedures and

negotiation strategies.

Represents employer in contract

negotiation, conciliation and arbitration

procedures.

Advises line management on the

handling of personnel problems and

assists in their resolution.

Specifications:



Usually 5-7 years of personnel

experience.


Typically reports to: Human Resources Director

HR 5. COMPENSATION & BENEFITS SUPERVISOR

Duties:

Proposes and implements the

compensation and benefits policies and

procedures.

Keeps abreast of pay market

developments and trends and proposes

adjustments to maintain a competitive

compensation and benefits package.

Monitors the performance appraisal and

the job evaluation programs and

administers related bonus scheme and

incentive pay.

Specifications:






Typically supervises: 1-2 clerks




April 2015

56


HR 6. HR PLANNING & RECRUITMENT SUPERVISOR

Duties:

Determines all future staffing needs in

conjunction with line managers.


recruitment strategy in order to attract the

right people.

Carries out interviews as required,

liaising with line managers to determine

candidate suitability.

Specifications:






HR 7. TRAINING SUPERVISOR

Duties:

Identifies, analyses and assesses training

needs throughout the organization,

determines costs and projects benefits.

Monitors the design and presentation of

in-house training programs, supervises

the implementation of training sessions

and evaluates their effectiveness.

Assesses and selects externally available

programs.

Specifications:










April 2015

57


HR 8. PERSONNEL ADMINISTRATOR

Duties:

Assists in the implementation of

company's personnel policy and

practices.

Ensures effective wages and salary

administration and employee benefits

programs.

Assists line management in the selection,

development and retention of personnel.

Specifications:





Typically reports to: Human Resources Manager

HR 9. PAYROLL CLERK

Duties:

Implements the firm’s payroll

procedures.

Calculates salaries and overtime pay

from time sheets, production records or

individual time records.

Handles day-to-day matters and deals

with routine queries from employees in

relation to payroll procedures.

Specifications:

Business Diploma / Certificate and / or



Typically reports to: Human Resources Manager or Payroll Supervisor




April 2015

58


HR 10. PAYROLL SUPERVISOR

Duties:

Supervises the compilation of payroll

data such as hours worked, taxes,

insurance etc. from time sheets and other

records

Administrates payroll related employee

benefit programs such as health

insurance, leaves, retirement etc.

Maintains contact with all necessary

legal entities in order to ensure the

application of the Greek legislation

Specifications:

University degree in Accounting or

Business Management and relevant

professional training


Good knowledge of English

Very good knowledge of Greek

legislation

Keen PC user of relevant software

packages

Typically reports to: Human Resources Manager or Finance Manager

Typically supervises: 1-2 Payroll clerks

HR 11. HUMAN RESOURCES BUSINESS PARTNER

Duties:

Provides support and guidance to Heads of

departments regarding all human resources

systems and processes.

Cooperates with Human Resources

specialists, in order to ensure the proper

provision of human resources services to the

internal client/business unit.

Ensures the proper implementation of

manpower planning, recruiting, talent

management, training and development,

performance appraisal, compensation and

benefits and payroll activities, for the business

unit of his/her responsibility.

Manages HR projects, aiming at facilitating

the target achievement of the business unit of

his/her responsibility.

Specifications:

University degree, often at

postgraduate level and/or relevant



experience in the human resources

function.






April 2015

59


HR 12. HR GENERALIST

Duties:

Supports and advises line managers in

the execution of yearly HR processes e.g.

performance management, recruitment

etc.

Coordinates the implementation of

assigned projects by his/her supervisor.

Ensures that payroll is executed

according to regulatory, statutory and

legal requirements.

Analyzes and identifies training needs in

the various departments of the

organization and ensures the elaboration

of the development plan.

Specifications:

University degree in Human Resources

or related field.



Typically reports to: Human Resources Manager




April 2015

60


4.6 JOB FAMILY: ADMINISTRATION (ADM)

ADM 1. ADMINISTRATION MANAGER

Duties:

Plans, controls and implements company

programs and procedures for an effective

organization.

Assists functional and divisional heads in

administration tasks.

Ensures effective utilization and

maintenance of premises and office

equipment.

Specifications:

University degree / diploma.





ADM 2. OFFICE MANAGER

Duties:

Ensures provision of effective general

office and administration services.

Oversees the effective utilisation and

maintenance of office equipment and

staff facilities.

Prepares budgets, monitors the supply of

stationary and consumable goods and

oversees the maintenance of office

facilities and office housekeeping.

Specifications:

Higher National Diploma or relevant


Usually 5-7 years of office

administration experience.


Typically reports to: Administration Manager or Finance & Administration Director




April 2015

61


ADM 3. GM EXECUTIVE SECRETARY / PERSONAL ASSISTANT

Duties:

Provides comprehensive and integrated

secretarial and administrative support to

the General Manager or other senior

executive.

Takes minutes at directors meetings and

acts as the executive's representative.

Undertakes a variety of special projects

involving internal / external research, on

behalf of and within guidelines provided

by the executive.

Specifications:

Secretarial diploma and extensive


Usually 8-10 years of secretarial

experience.

Very good secretarial skills and PC

familiarity.


language.

Typically reports to: General Manager / Managing Director

ADM 4. EXECUTIVE SECRETARY

Duties:

Provides comprehensive and integrated

secretarial support to a Department

Director/Manager.

Maintains the diary and ensures the

arrangement of appointments, travel,

accommodation and events of the

Director/Manager.

Deals independently with other routine

matters relevant to the Director/Manager.

Specifications:

Secretarial diploma and professional

training.

Usually 3-6 years of relevant secretarial

experience.

Very good secretarial skills and PC

familiarity.

Very good knowledge of English and

often in a second language.

Typically reports to: Department Director/Manager




April 2015

62


ADM 5. SECRETARY

Duties:

Performs full range of secretarial duties,

including typing letters and reports for

several executives.

Takes telephone and other messages for

executives.

Maintains the diary and fills in office

forms for executives.

Specifications:

Secretarial certificate and / or



Good secretarial / typing skills and PC

familiarity.


Typically reports to: Department Manager / Supervisor

ADM 7. TELEPHONIST / RECEPTIONIST

Duties:

Fulfils all switchboard duties and the

transmission of fax and telex

communications.

Greets and receives clients and other

visitors, so that they are welcome and

provided with coffee / refreshments.

Receives all incoming mail and delivers

it to various departments.

Specifications:


Typically reports to: Administration Manager




April 2015

63


ADM 8. GENERAL DUTIES CLERK

Duties:

Receives, classifies, reconciles and

consolidates straightforward documents

and other information.

Maintains office records to enable quick

access.

Compiles standard reports following

established formats and procedures.

Specifications:



ADM 9. MESSENGER

Duties:

Distributes the internal / external mail

and documents to appropriate parties.

Assists in the administrative tasks

associated with the company’s inventory

and record retention (e.g. microfilming,

photocopying).

Reviews all outgoing mail to ensure that

it is posted on a timely and accurate

basis.

Specifications:

Driving License.

Basic knowledge of English.





April 2015

64


ADM 10. PERSONAL DRIVER

Duties:

Drives the car of the CEO, the President

or other top executive of the

organization, and provides general

support and assistance.

When his/her assistance to the top

executive is not required for certain

reasons, undertakes and carries out

general company duties according to

concurrent needs.

Specifications:

Usually 5-8 years of driving experience.

Professional driver’s license and

excellent driving skills.

Working knowledge of English.





April 2015

65


4.7 JOB FAMILY: MISCELLANEOUS POSITIONS (MSC)

MSC 1. CORPORATE LAWYER

Alternative Titles: Company Lawyer, Corporate Legal Advisor

Duties:

Handles all legal matters internal to the

organization as well as with external

bodies and authorities.

Provides legal services on employment

contract and social security issues.

Monitors the legal accuracy of all

banking transactions as well as

contractual affairs.

Provides effective court or legal action

when required.

Specifications:

University Law degree, often at

postgraduate level, and extensive



Fluency in English.

Typically reports to: Legal Affairs Manager or General Manager/Managing Director

MSC 2. INTERNAL AUDIT MANAGER

Duties:

Ensures the effective performance of the

independent appraisal and review of the

financial systems and business

operations.

Develops, recommends and ensures the

effective implementation of internal audit

procedures.

Recommends systems changes for audit

reviews.

Furnishes audit reports to General

Managers and other Senior Executives.

Specifications:




experience.



Typically reports to: General Manager/Managing Director or Board of Directors

Typically supervises: 2-3 auditors




April 2015

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MSC 3. INTERNAL AUDITOR

Duties:

Performs effectively the independent

appraisal and review of the financial

systems and business operations.

Identifies and recommends changes to

policies, procedures and operations.

Prepares audit reports.

Specifications:






Typically reports to: Internal Audit Manager

MSC 4. PROJECT MANAGER

Duties:

Plans, co-ordinates, and controls the

project task and people in order to assure

the timely and effective fulfillment of the

project scope and targets.

Supervises the activities of the project

team members and looks for proper

solutions, alternatives as well as

resources so as to overcome problem

areas and difficulties.

Supervises all processes and assures that

all is done according to plans and

standards.

Liaises with involved department heads,

so as to meet their needs for the part each

shares in the project.

Specifications:

University degree plus relevant



experience, 4-6 of which at a supervisory

level.


Typically reports to: General Manager/Managing Director or Business Unit Manager




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MSC 5. BRANCH MANAGER

Duties:

Directs and has full responsibility of a

branch’s overall activities.

Monitors incoming and outgoing affairs

and prepares reports to the headquarters.

Assures that all processes are carried out

according to the headquarters’

instructions and set procedures so that the

branch is in line with the total

organization policy and practice.

Specifications:






Typically reports to: Business Unit Manager or Commercial Director


MSC 6. MANAGEMENT TRAINEE

Duties:

Undergoes training and position rotation

in order to assume executive or

supervisory position.

Assigned to carry out work constantly

supervised in various departments.

Undertakes a variety of special projects

involving internal / external research.

Specifications:

University degree, no experience (job

match Less).

MBA or equivalent, no experience (job

match Equal).

MBA or equivalent, some experience

(job match Greater).

Very good knowledge of English

PC familiarity.

Typically reports to: Department Manager or Supervisor




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MSC 7. INVESTOR RELATIONS SUPERVISOR

Duties:

Responsible for developing,

implementing and managing a strategy

that will broaden external associates’

(analysts, institutional investors, press,

etc) awareness on the company.

Build strong relationships with existing

investors to gain a thorough

understanding of their requirements and

ensure a value added service.

Prepares annual reports on the

developments in the international and

local capital markets and develops

appropriate presentations, roadshows and

updates for management and investors.

Specifications:


level.

Usually 4-6 years of relevant experience

in investor relations and/or financial

communications.


Good PC skills with a good

understanding of spreadsheets


Typically supervises: 1 Investor Relations Officer

MSC 8. INVESTOR RELATIONS OFFICER

Duties:

Assists the Investor Relations Supervisor

in the establishment, maintenance and

fostering of company Investor Relations.

Contributes in the development and

preparation of company communication

material.

Monitors market trends and interfaces

together with the Investor Relations

Supervisor, with external parties.

Specifications:


level.


in investor relations and/or financial

communications.

Ability to understand financial statements

and interpret market trends.




Typically reports to: Investor Relations Supervisor




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MSC 9. KNOWLEDGE MANAGEMENT EXPERT

Duties:

Develops the technological infrastructure

required to extract, reform and deliver

knowledge across the organization.

Responsible for collecting, categorizing,

communicating and disseminating

knowledge across the organization.

Co-ordinates the efforts of all knowledge

agents, in order to minimize the risk of

fragmentation and isolation of knowledge

sharing processes.

Specifications:

University degree at postgraduate level.

A minimum of 5-7 years of relevant

experience 3 years of which are in a

knowledge or business information

management role.





Typically supervises: 1-2

MSC 10. CORPORATE AFFAIRS MANAGER

Duties:

Manages corporate issues dealing with

the external environment, in order to

eliminate potential risks and maximize

relevant benefits to the business

Develops and maintains fair and solid

contacts with media and relevant

organizations (government, regulatory

bodies etc) in order to safeguard the

company’s interests

Ensures effective crisis management and

promotes corporate image and identity

both externally and internally.

Specifications:

University degree in Economics, Political

Science, Law or relevant Science.

Usually 6-8 years relevant of experience,


Experience in the Greek public affairs

arena. Experience of EU public affairs

processes desirable. Established

relationships in political, economical and

social areas.

Fluency in English.

Typically reports to: Managing Director/ General Manager

Typically supervises: 2-4 executives




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MSC 11. QUALITY ASSURANCE SUPERVISOR

Alternative Titles: ISO Supervisor

Duties:

Responsible for company’s ISO

Certification

Develops quality assurance policies and

procedures

Contacts Quality Assurance Training for

employees

Specifications:


professional training


Very good knowledge of English

PC familiarity

Typically reports to: Managing Director/ General Manager

Typically supervises: Quality assurance specialists or inspectors

MSC 12. LEGAL AFFAIRS MANAGER

Alternative Titles: Corporate Law Manager, Corporate Legal Manager

Duties:

Formulates, proposes, implements and

maintains sound legal policies,

procedures and code of contact/business

ethics.

Supervises the handling of all legal

matters internal to the organization as

well as with external bodies and

authorities.

Ensures effective legal services on

employment contract and social security

issues.

Monitors the legal accuracy of all

banking transactions as well as

contractual affairs.

Provides effective court or legal action

when required.

Specifications:

University Law degree, often at

postgraduate level, and extensive



Fluency in English.


Typically supervises: 1-3 Corporate Lawyers




April 2015

71


4.8 JOB FAMILY: RETAIL OPERATIONS (ROP)

ROP 1. RETAIL OPERATIONS DIRECTOR

Alternative Title: Sales Director, Sales Manager

Duties:

Responsible for the overall company

retail operations.


implementation of company's sales and

expansion strategy.


and retail operations organization

through appropriate direction, motivation

and control of human resources.

Ensures the timely adjustment of

strategies and plans to meet changing

market conditions and competitive

actions.

Specifications:





Fluency in English.


Typically supervises: 1-2 Retail Operations Manager or 3-5 Area Operations Managers or

Store Managers (big stores) and their staff




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ROP 2. AREA OPERATIONS MANAGER

Alternative Title: District Manager, Operations Supervisor

Duties:

Responsible for the smooth operations

and achievement of sales and profit

objectives of his/her area of

responsibility.

Ensures the implementation of the

company’s policies and procedures in the

sites of his/her area of responsibility.

Contributes to the staffing, training,

motivation and development of the

employees of assigned area of

responsibility.


relations with local authorities and

communities.

Specifications:

University degree.


which as a Store Manager


Typically reports to: Retail Operations Manager or Director

Typically supervises: 5-8 Store Managers and their staff




April 2015

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ROP 3. STORE MANAGER I

Duties:

Responsible for the achievement of

store’s sales and profit targets.

Directs and has full responsibility for the

store’s functions.

Responsible for the Finance, Human

Resources, Stock Sales and Marketing

activities of the store.

Keeps up with the local environment and

adapts stores activities accordingly.

Specifications:

University or TEI degree.


which as Assistant Store Manager.


Typically reports to: Retail Operations Director or Area Operations Manager

Typically supervises: 7-8 Store Department Supervisors and the store staff (over 50

employees)

ROP 4. STORE MANAGER II

Duties:

Responsible for the achievement of the

store’s sales and profits targets.

Directs and has full responsibility for the

store’s activities.

Ensures the implementation of the store’s

sales planning and marketing and sales

activities.



Specifications:

TEI or University degree or professional

training.


which as Assistant Store Manager.


Typically reports to: Area Operations Manager or Retail Operations Director

Typically supervises: 1-3 Store Department Supervisors and the store staff (16-50

employees)




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ROP 5. ASSISTANT STORE MANAGER

Alternative Title: Deputy Store Manager

Duties:

Substitutes Store Manager in the

supervision of the staff and the day-to-

day operation of the site.

Assists the Store Manager in the

implementation of sales plan and store

activities.

Assists in staff training and development.

Specifications:

TEI and/or professional training

Usually 3-5 years of experience 1-2 out

of which as store staff


Typically reports to: Store Manager

Typically supervises: 2-4 Store Department Supervisors

ROP 6. STORE DEPARTMENT SUPERVISOR

Duties:

Responsible for the stock management

and the implementation of the sales plan

and the promotions for the department.

Formulates the weekly working schedule

for the department staff.

Assists Store Manager or Assistant Store

Manager in the stock planning.

Participates in the staff training and

recruitment procedures.

Specifications:


training

Usually 1-3 years of experience as store

staff

Good knowledge of English desirable.

Typically reports to: Store Manager or Assistant Store Manager

Typically supervises: 7-10 store staff




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ROP 7. CASHIER’S SUPERVISOR

Duties:

Ensures good function of cashiers and

customer service activities.

Participates in the cashier’s staff training

and recruitment procedures.

Specifications:


training

Usually 2-4 years of experience as

cashier

Knowledge of English desirable.

Typically reports to: Store Manager or Assistant Store Manager

Typically supervises: 7-10 cashiers

ROP 8. MARKETING MANAGER

Duties:


and long term marketing objectives,


Directs and controls the market research,


pricing, advertising and promotion

functions.

Maintains efficiency and effectiveness in

all marketing activities.

Specifications:



Usually 10-15 years of well-versed

marketing experience, 4 of which at a

supervisory level.


Typically reports to: General Manager/ Managing Director or Commercial Director

Typically supervises: 2-4 supervisors / product managers and their staff (5-8)




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ROP 9. TRADE MARKETING MANAGER

Duties:

Monitors and controls the trade

marketing/sales budget implementation

throughout the year in co-operation with

Marketing/Sales.

Plans and supervises the implementation

of trade and consumer promotions, as

well as merchandising activities.

Develops in-depth analysis for customers

providing actionable insight into

customers business and financial

impacts.

Ensures that the Field Force has all the

tools (i.e. Product support

documentation, planogram) to meet its

goals).

Specifications:


level.


2-3 of which at a Supervisor level.


Typically reports to: Retail Operations Director or Buying Manager

ROP 10. PRODUCT / BRAND MANAGER

Duties:



for assigned product(s)/brand(s).

Plans and supervises market research,




Liaises with and briefs the sales

personnel and monitors sales of assigned


Specifications:





Typically reports to: Group Product/Brand Manager or Marketing Manager




April 2015

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ROP 11. ADVERTISING & COMMUNICATIONS SUPERVISOR

Duties:

Develops and proposes effective

communication programs to promote

company image and support sales.

Develops and controls advertising and

communications budgets.

Builds and maintains contacts with media

representatives and opinion leaders and

liaises with advertising agencies

evaluating effectiveness of advertising

programs.

Specifications:


level.




Typically supervises: 1-2 Assistants

ROP 12. STORE MANAGER III

Duties:

Responsible for the achievement of the

store’s sales and profits targets.

Co-ordinates and implements store

activities.

Ensures the implementation of the store’s

sales planning and sales activities.



Specifications:

TEI or professional training.

Usually 4-6 years of experience


Typically reports to: Area Operations Manager

Typically supervises: Store staff (up to 15 employees)




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ROP 13. SYSTEMS AND ORGANIZATION SUPERVISOR

No description is provided

ROP 14. SYSTEMS AND ORGANIZATION OFFICER


ROP 15. CATEGORY MANAGER

Duties:

Negotiates with clients/suppliers the

implementation of Category

Management.

Supervises categories & products

assortment definition and development of

shelf arrangement plans.


category strategies & tactics.

Specifications:

University degree at postgraduate level.


2-3 in Sales or Marketing.

Very good knowledge of English and

strong computer literacy.

Typically reports to: Retail Operations Director

Typically supervises: 2-4 Assistant Category Managers

ROP 16. STORE CASHIER

Duties:

Provides customer assistance by

itemizing and totaling purchases.

Handles and counts money, issues

receipts, operates cash register and

reconciles cash drawer.

Perform restocking duties if needed.

Specifications:

High School Diploma

Usually 1 year of related experience

Average Knowledge of English is

preferable

Typically reports to: Cashier’s Supervisor




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ROP 17. SHIFT SUPERVISOR


ROP 18. STORE SALES CLERK

Duties:

Provides customers with product or

service information to assist them in

determining appropriate merchandise to

purchase.

Suggests additional products or services

to meet customer needs.

Conducts cashiers transactions or restock

merchandise if needed.

Specifications:

High School Diploma

Usually less than 1 year of relevant

experience.

Knowledge of English is preferable.

Typically reports to: Store Department Supervisor or Assistant Store Manager

ROP 19. MEGASTORE MANAGER

Duties:

Responsible for the achievement of

store’s sales and profit targets.

Directs and has full responsibility of

store’s functions.

Responsible for the Finance, Human

Resources, Stock Sales and Marketing

activities of the store.



Specifications:

Technical Diploma or University Degree

Usually over 10 years of experience, 2-5

of which as Store Manager of a smaller

operation

Good knowledge of English

Typically reports to: General Manager or Retail Operations Director

Typically supervises: 2-3 Assistant Store Managers or 7-8 Store Dept Supervisors and

their staff (over 180 employees)




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ROP 20. RETAIL OPERATIONS MANAGER

Alternative Title: Sales Manager

Duties:

Responsible for the retail operations of

the assigned area.

Participates in the formulation and

implementation of company's sales and

expansion strategy.

Contributes to establishing an efficient

and effective sales and retail operations

organisation by providing appropriate

direction and managing human resources

for the assigned area of responsibility.

Participates in ensuring the timely

adjustment of strategies and plans to

meet changing market conditions and

competitive actions.

Specifications:






Typically reports to: General Manager/Managing Director or Retail Operations Director

Typically supervises: 1-2 Area Operations Managers/Store Managers (big stores) and

their staff.




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ROP 21. AFTER SALES SUPERVISOR

Duties:

Proposes sales marketing programs and

after their approval is responsible for

their implementation. Additionally, he

liaises with sales department to develop

and implement the customer loyalty

program.

Ensures a positive customer experience

and responds to and resolve customer

issues.

Balances the needs of the customer

with companies procedures and financial

goals and reduces wait times in services

by improving efficiencies

Proposes to his supervisor annual action

plan for Customer Service to maintain

key figure goals and hourly budgets.

Specifications:

University Degree, plus relevant





ROP 22. AFTER SALES TECHNICIAN

Duties:

Responds to and resolve customer

issues.

Enhances customer service by making

repairs, adjustments and by completing

regular maintenance schedules.

Keeps maintenance records for

company’s products, analyzing failures

and suggesting corrective actions.

Installs company’s products to clients

and tests them to meet technical

requirements.

Specifications:


training.


production.

Typically reports to: After Sales Supervisor




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4.9 JOB FAMILY: RETAIL BUYING (RBU)

RBU 1. BUYING DIRECTOR

Alternative Title: Commercial Director, Purchasing Director

Duties:


implementation of company’s buying

objectives, strategies and plans.


all buying activities.

Ensures the timely adjustment of buying

strategies to meet changing market


Specifications:





Fluency in English.


Typically supervises: 1-2 Buying Managers and their staff (10-15)

RBU 2. BUYING MANAGER

Alternative Title: Purchasing Manager

Duties:

Assists in the formulation and

implementation of buying objectives

strategies and plans.

Identifies and investigates new suppliers

and products.

Ensures effective planning of products in

order to meet sales needs.

Proposes sound buying policies and

procedures.

Specifications:


training.

Usually 8-10 years of experience 3-5 of

which as Senior Buyer


Typically reports to: Buying Director or General Manager

Typically supervises: 2-3 Chief Buyers




April 2015

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RBU 3. CHIEF BUYER

Alternative Title: Food/Non-Food Purchasing Manager

Duties:

Negotiates agreements with suppliers.

Monitors and ensures the correct

execution of the agreements with

suppliers.

Locates new potential suppliers and/or

products for the group of products under

his/ her responsibility.

Specifications:


training.

Usually 6-7 years of experience, at least

2 of which as Senior Buyer.


Typically reports to: Buying Manager or Buying Director

Typically supervises: 2-3 Senior Buyers

RBU 4. SENIOR BUYER

Duties:

Assists in negotiations with major

suppliers.

Handles negotiations with minor

suppliers.

Fully responsible for the execution of

suppliers agreements.

Specifications:

University degree.

Usually 4-6 years of experience as

Buyer.


Typically reports to: Chief Buyer or Buying Manager

Typically supervises: 1-3 Buyers and Junior Buyers




April 2015

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RBU 5. BUYER

Duties:

Assists in negotiations with suppliers.

Ensures the correct execution of

suppliers’ agreements.

Monitors products delivery and suppliers

payments.

Specifications:

University degree.

Usually 2-4 years of experience as Junior

Buyer.


Typically reports to: Senior Buyer or Chief Buyer

Typically supervises: 1-2 Junior Buyers

RBU 6. JUNIOR BUYER

Duties:

Ensures the correct execution of

suppliers’ agreements

Monitors products delivery and

suppliers’ payments

Specifications:

University degree



Typically reports to: Buyer or Senior Buyer




April 2015

85


4.10 JOB FAMILY: RETAIL REAL ESTATE (RRE)

RRE 1. REAL ESTATE MANAGER

Alternative Title: Real Estate & Development Manager, Technical Manager

Duties:


and long term Real Estate and Investment

objectives, plans and budgets.

Directs and controls all Real Estate

activities according to the standards set

by the company and the legal

department.

Maintains an efficient and effective real

estate department through appropriate

direction, motivation and control of

human resources.

Specifications:





Fluency in English.


Typically supervises: 2-5 Supervisors

RRE 2. CONSTRUCTION & MAINTENANCE SUPERVISOR

Alternative Title: Senior Project Manager

Duties:

Ensures the ability of the prospective site

to be adapted to the company standards.

Supervises design, adaptation and

construction of the site.

Ensures maintenance of the site

throughout lease.

Monitors expenses for renovations

according to budget.

Specifications:

University degree in Civil Engineering or

Architecture.



Typically reports to: Real Estate Manager

Typically supervises: 2-3 Project Managers




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RRE 3. REAL ESTATE SUPERVISOR

Alternative Title: Real Estate Representative, Sites & Contracts Manager

Duties:

Selects and appraises potential sites, land

and buildings.

Negotiates terms and conditions of

agreements.

Recommends size of capital

expenditures.

Specifications:

University degree in Real Estate or

Finance.




RRE 4. EQUIPMENT SUPERVISOR

Duties:

Develops proposes and implements site

equipment plans according to the needs

of each site and the local market.

Assesses and negotiates equipment

suppliers’ offers.

Develops and implements old sites

equipment adjustments according to the

needs of the market.

Specifications:

University degree in Civil Engineering.







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4.11 JOB FAMILY: RETAIL SUPPORTING (RSU)

RSU 1. LOGISTICS DIRECTOR

Duties:

Formulates and controls the strategic and

tactic plans for the effective ongoing

processing of materials.

Co-ordinates the production planning and

stock levels in major distribution centers.

Supervises the co-ordination and liaison

of purchasing, warehouse and

distribution departments’ activities.

Specifications:

University degree or technical diploma

and relevant professional training.


experience, 4-6 of which at a supervising

level.



Typically supervises: 2-4 Managers/ Supervisors and their staff (10-25)

RSU 2. FRANCHISING MANAGER

Duties:

Locates franchisees through the

procedures set by the company.

Assesses and recruits franchisees

according to the company standards and

policies.

Liaises with franchisees throughout

franchising period acting as a link

between them and the company.

Provides training and orientation to new

franchisees.

Specifications:

University degree in Economics, often at

postgraduate level.

Usually 7-8 years of relative experience.

Fluency in English.





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RSU 3. DISTRIBUTION MANAGER

Alternative Titles: Traffic Manager, Transportation Manager

Duties:

Ensures effective distribution of products

to sites and conducts transportation cost

studies.

Maintains effective working relations

with external transport agencies and

investigates alternative sources of

transportation.

Ensures timely and correct preparation of

all necessary documents for product

distribution.

Specifications:

Technical Diploma and / or professional

training.



Typically reports to: Logistics Director

Typically supervises: 5-10 workers

RSU 4. WAREHOUSE MANAGER

Duties:

Receives and inspects incoming products

for the Central Warehouse.

Maintains and secures physical storage

and handling systems in the warehouse.

Maintains accurate inventory records of

shipped products.

Specifications:

Technical diploma and / or professional

training.



Typically reports to: Logistics Director or Buying Director

Typically supervises: 4-8 workers




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RSU 5. WAREHOUSE RECEPTIONIST

Duties:

Receives and inspects incoming

merchandise for the store warehouse.

Ensures that received merchandise is on

line with orders.

Maintains accurate inventory records of

merchandise.

Specifications:

On-the-job training


Typically reports to: Store Manager or Warehouse Manager

RSU 6. WAREHOUSE CLERK

Duties:

Performs warehouse work related to

receipt, storage, distribution, or delivery

of products, parts, and material.

Loads, unloads, moves, or stores items

according to delivery or routing

documents, or supervisor instructions.

Operates a hand truck, forklift, or other

heavy equipment.

Specifications:


training.

Usually 1-3 years of manufacturing

experience.

Typically reports to: Warehouse Manager




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RSU 7. SUPPLY CHAIN EXECUTIVE

Alternative Titles: Logistics Executive

Duties:

Schedules supply chain and logistics works,

setting the timelines and budget requirements.

Schedules delivery timetables and tracks the

movement of products.

Oversees the ordering and packaging process.

Liaises with the warehouse in order to

monitor stock levels according to sales

forecasts, maintaining accurately the

inventory records.

Specifications:

University degree or technical

diploma and professional training.


experience.


Typically reports to: Logistics Supervisor or Logistics Manager

Generic Job Profiles...ROP 7 Cashier’s Supervisor ROP 8 Marketing Manager ROP 9 Trade Marketing...

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