GeneralInformationSession

October2015

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SessionTopics

SessionObjectives

DOBNOW:InspectionsOverview

AccesstoDOBNOW:Inspections

AccountRegistration&Management

LinkingaPIN

SearchinginDOBNOW:Inspections

RequestinganInspectionandViewingResults

DOBNOW:Inspections SchedulingGuidelines

FAQs

Q+A

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SessionObjectives

LearnaboutDOBNOW:Inspections

LearnhowthesystemstreamlinestheInspectionschedulingandresultingprocesses

Learnhowtoregisterforyouraccount,startingon9Nov2015

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Youwillseethesetermsusedthroughoutthispresentation

RecordsJobs,BPPJobs,PlaceofAssembly,Permits,Devices,Notices,Work,Applications,

Certifications,SignOffRequests&GasAuthorizationRequests

LPsElectricians,ElevatorAgencies/Inspectors,FireSuppressionContractors,General

Contractors,MasterPlumbers,OilBurnerInstallers,ProfessionalEngineers,SignHangers,RegisteredArchitects,andRegisteredLandscapeArchitects

SelfCertificationsCertainBoilers,Cranes,andPlumbinginspectionscanbecompletedbyanLPwithoutthepresenceofanInspectorfromtheDepartmentofBuildings.Thesupportingdocumentation

mustbeuploadedintoDOBNOW: Inspections,andissubjecttoapprovalorrejection.

DOBNOW:InspectionsTerms Used Throughout This Presentation

ViewinformationrelatedtoyourJobs&Permits ViewandsearchforRecordsandLPs RequestInspections(includingwithdrawals)&viewResultsonline

ReceiveFinalInspectionResultswithin36hours ReceiveemailsatmilestonesinyourInspectioncycle ViewanddownloaddocumentssuchastheInspectionReportandcards

Uploaddocumentationtocertifycertainobjections RequestGasAuthorizationandPlumbingSignOffs DelegateresponsibilitytootherRegisteredUsers SubmitSelfCertificationdocumentation(CertainLPsforBoilersandPlumbing;LPs/Owners/DelegatesforCranes)

DOBNOW:InspectionsNewOnlineInspectionsPortal

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RequestInspection

Inspectionscheduled

GetInspectiondate/time

Inspectionroutecreatedmanually

Inspectionconducted

Inspectorsubmitsresults

totheSupervisor

Supervisorreviewsresults

Requestorreceivesresults

Objectionseligibleforcertificationsubmitted

Documentationreviewedand

resulted

1 2 3 4 5

6 7 8 9 10

Requiresphonecall,fax,emailand/orvisittoBuildings

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InspectionsTodayEmail, Calls + Visits to Buildings

Requestor(Owner,LP,or

Delegate)RequestsInspectiononline

Inspectionscheduledusing

routeoptimization;Owner,LP,andDelegatesarenotifiedvia

email

Inspectionconducted;InitialresultsemailedtoallOwner,LP,andDelegates,andavailableonline

Ifapplicable,Owner,LPs,ortheirDelegates

cansubmitcertificationofobjectionsonline

1 2 3 5

CompletedelectronicallyviaDOBNOW:Inspections

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Supervisorreviews.Final

resultsincludingcertifiable

objectionsareemailedtoOwner,LP,andDelegates,

andavailableonline

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InspectionsStartingLate2015No Phone Calls No Waiting in Line

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DOBNOW:InspectionsUnits Participating

BoilersBuildersPavementPlan

ConstructionCranes+Derricks

ElectricalElevators

HouseConnectionsPlumbing

Sustainability

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RegisteredUsersOwners

LicensedProfessionals(LPs)Delegates

Anyinterestedparty

UnregisteredUsersAnonymousUsers

AccesstoDOBNOW:Inspections

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DOBNOW:InspectionswillbeavailableforAccountRegistration,AccountManagement,andPINentry(whenrequired)on9Nov2015.

Registrationisrequired forOwners,LPs,andtheirDelegates.

AllotherDOBNOW:Inspections functionswillbeavailablelaterin2015.

AccesstoDOBNOW:Inspections

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Anyonecanregisterforanaccount.However,onlyOwners,LPs,andtheirDelegatescanaccesstheirRecordsanduseDOBNOW:Inspections to:

RequestInspections(includingwithdrawals)andviewtheResultsonline RequestGasAuthorizationsandPlumbingSignOffs AssignDelegates(LPsandOwnersonly) View,upload,anddownloaddocuments Submitdocumentationtocertifycertainobjections ReceiveemailnotificationsregardingtheRecord SubmitSelfCertificationdocumentation EnteraPIN(LPsonly)

DOBNOW:Inspections isavailableforaccountregistration,accountmanagement,andPINentryon9Nov2015.

RegisteredUsersOwners, LPs, Delegates and All Other Registered Users

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ForallPermitsthatyoufile,usetheemailaddressyouusetoregisterwithDOBNOW:Inspections (asdepictedonthefollowingslide).DOBNOW:InspectionswillbeavailableforRegistrationbeginningon9Nov2015.

Oncethesystemgoeslive,ifyouhaveregisteredwithDOBNOW:Inspections andyoudonotseeyourRecords,useoneofthefollowingoptionstogainaccesstoyourRecords: Option1:VisittheCustomerServiceCounteronthe5thFloorat280Broadwayorthe

respectiveInspectionUnit,verifyyouridentity(bringaPhotoID),andasktheServiceRepresentativetoaddyoutoeachapplicableRecord.

Option2:AsktheLPtoaddyouasaDelegatetoeachapplicableRecord.

OwnersHow to Access DOB NOW: Inspections

Owners*:Usethisemailaddress

whenregisteringforanDOBNOW:Inspections account

*exceptOwnersfilingforElectricalPermitsorrequesting

LAAinspections

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LPsthatcantakeactionsonRecordsare: Electricians ElevatorAgencies/Inspectors FireSuppressionContractors GeneralContractors MasterPlumbers OilBurnerInstallers ProfessionalEngineers SignHangers RegisteredArchitects RegisteredLandscapeArchitects

ToaccessDOBNOW:Inspections andtakeactiononRecords,LPsmust:1. RegisterforanDOBNOW:Inspections account2. UseaPINforeachlicensethatisheld.Forexample,ifyouholdMasterPlumberandFire

SuppressionContractorlicenses,youwillreceivetwoPINs.

LicensedProfessionalsHow to Access DOB NOW: Inspections

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BuildingswillemailaPINtoLPswhowilluseDOBNOW:Inspections torequestInspections.Thisinformationwillbeemailedbetween2&9Nov2015toyourbusinessemailaddressonfilewiththeDepartmentsLicensingUnit.Starting 9Nov2015,LPscanregisterforanaccountandenterthePIN(s)providedbyBuildings.

TwoemailswillbesenttothebusinessemailaddressonfilewiththeDepartmentsLicensingUnit:1. AnemailcontainingalinktotheaccountregistrationandPINentryinstructions2. AnemailcontainingyourPINandtheassociatedlicensenumber.Youwillreceiveone

emailforeachlicensethatyouhold.

OnceyouregisterforanaccountandenteryourPIN(s),youcantakeactionontheassociatedRecordsaftertherestofthesystemgoesliveinlate2015.

IfyoucompletethesestepsanddonotseeyourRecords,visitCustomerServiceonthe5thfloorat280Broadwayorcall2123932550.

LicensedProfessionalsHow to Access DOB NOW: Inspections

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Ifyou: DidnotreceiveyourPIN,or misplacedyourPIN

VisittheCustomerServiceCounteronthe5th Floorat280Broadwayto: Verifyyouridentify(bringaDOBIssuedLicenseand/orPhotoID) ObtainyourPIN(PINscannotbeprovidedoverthephoneorintheBoroughs)

Youwillthenneedto: RegisterforanDOBNOW:Inspections account LogintoDOBNOW:Inspections andenterthePIN(s)providedbytheCustomerService

Representative.APINwillneedtobeenteredforeachlicensethatisheld

OnceyourenteredyourPIN(s),youcantakeactionontheassociatedRecordsafterthesystemgoesliveinlate2015.

LicensedProfessionalsHow to Access DOB NOW: Inspections

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TheDelegationfeatureenablesOwnersandLPstogivesystemrightstootherpeople,suchasFilingRepresentatives.

ADelegateMUSTbeaRegisteredUserinordertoserveasaDelegate: Starting9Nov2015,becomeaRegisteredUserbyregisteringforDOBNOW:Inspections

account(skipthisstepifalreadyregisteredasanOwnerorLP)

Startinglate2015,OwnersandLPscan: DelegateresponsibilityforeachapplicableRecord.Delegatescanonlybeaddedtoa

Recordusingtheemailaddressenteredduringaccountregistration.Onceadded,DelegateswillreceiveaconfirmationemailfromDOBNOW:Inspections.

Onceanaccountislinkedtoa Recordviadelegation,theDelegatecantakeactionafterthesystemgoesliveinlate2015.

DelegatesHow to Access DOB NOW: Inspections

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OwnersandLicensedProfessionalscanshareRecordpermissionswithotherRegisteredUsersinDOBNOW:Inspections by: SelectingtheappropriateRecord ConfirmingtheintendedDelegateviatheiremailaddress

Pleasenote: ThisprocesscanberepeatedtoaddanunlimitednumberofDelegates Delegatescannotdelegate OwnersandLPscanaddorremoveDelegatesatanytime Delegateswillbenotifiedbyemailwhentheyareaddedorremoved DelegatesonCranesRecordscansubmitSelfCertificationdocumentation

DelegatesonallotherRecordtypescannotsubmitSelfCertificationdocumentationusingDOBNOW:Inspections

OwnersandLicensedProfessionalsHow to Delegate Starting Late 2015

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UnregisteredUsers

Startinginlate2015,anyonecanuseDOBNOW:Inspections tosearchforandviewthedetailsbelowwithoutanaccountorloggingin.

LPs Records(Jobs,BPPJobs,PlaceofAssembly,Permits,Devices,Notices,

Work,Applications,Certifications,SignOffRequests&GasAuthorizationRequests)

DevelopmentInspectionResults DevelopmentInspectionObjections DevelopmentInspectionAppointments

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ThefollowingslidesprovideanoverviewofthescreensyouwilluseinDOBNOW:Inspections.

DOBNOW:InspectionsSystem Screens

DOBNOW:Inspections isavailableforAccountRegistration,AccountManagement,andPINentry(whenrequired)beginning9Nov2015.

RegistrationisrequiredforOwners,LPs,andtheirDelegates.

AllotherfunctionsinDOBNOW:Inspectionswillbeavailablelaterin2015.

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ClickNewUsers:Registerforan

Account

AccountRegistrationStarting 9 Nov 2015

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Clicktheboxtoaccepttheterms,andclickSubmit

AccountRegistrationStarting 9 Nov 2015

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EntertherequiredinformationandclickContinueRegistration

AccountRegistrationStarting 9 Nov 2015

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Checkyouremailandfollowtheinstructionstoactivate

youraccount

AccountRegistrationStarting 9 Nov 2015

AccountManagementStarting 9 Nov 2015

Afterregisteringforanaccount,Owners,LicensedProfessionals,Delegates,andotherRegisteredUserscanchangetheir:

Emailaddress Password Securityquestion/securityanswer Type(i.e.,IndividualorOrganization) OrganizationName Address PhoneNumbers(Home,Mobile)

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LicensedProfessional:UsingaPINStarting 9 Nov 2015

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AfteryouregisterforanaccountasanLP,youwillneedtologinandenterauniquePINprovidedbyBuildings.

LPsthatcantakeactionsonRecordsare: Electricians ElevatorAgencies/Inspectors FireSuppressionContractors GeneralContractors MasterPlumbers OilBurnerInstallers ProfessionalEngineers SignHangers RegisteredArchitects RegisteredLandscapeArchitects

APINwillneedtobeenteredforeachlicensethatisheld.Forexample,ifyouholdMasterPlumberandFireSuppressionContractorlicenses,youwillreceivetwoPINs.

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EnterUser IDandPasswordtologin

LicensedProfessional:UsingaPINStarting 9 Nov 2015

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ClickSelectanOnlineService

LicensedProfessional:UsingaPINStarting 9 Nov 2015

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2.ClickContinueApplication

1.EnteryourPINandsixdigit

LicenseNumber(includinganyleadingzeros)

LicensedProfessional:UsingaPINStarting 9 Nov 2015

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IfthePINandLicenseNumbermatch: Thefollowingmessagewillbedisplayedonthescreen:Yourrecord

hasbeensuccessfullysubmitted.Pleaseprintyourrecordandretainacopyforyourrecords.

AconfirmationemailwillbesenttothebusinessemailaddressthatisonrecordwiththeLicensingUnit.

IfthePINandLicenseNumberdonotmatch,youwillreceiveanerrormessage.ContactCustomerServiceforassistance.

LicensedProfessional:UsingaPINStarting 9 Nov 2015

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Repeatthisprocessforeachlicenseyouhold.

LicensedProfessional:UsingaPINStarting 9 Nov 2015

SearchinginDOBNOW:InspectionsStarting Late 2015

Remember,youdonothaveregisterforanaccountorlogintosearchforandview:

LicensedProfessionals Records DevelopmentInspectionResultsandObjections

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ClickSearchLicensed

Professionals/Licensees

ClickSearchRecords

SearchinginDOBNOW:InspectionsStarting Late 2015

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1.Selectasearch

optionwhichwillrefinethelistofsearch

criteriafields

2.Enterthesearchcriteria,andclickSearch

SearchinginDOBNOW:InspectionsStarting Late 2015

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ClicktheIDNumberfor

moreinformation

SearchinginDOBNOW:InspectionsStarting Late 2015

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SearchingforRecords&InspectionResults

SearchinginDOBNOW:InspectionsStarting Late 2015

DetailsabouttheRecordwilldisplay

Owners,LicensedProfessionals,andtheirDelegatesfollowthesestepstorequestanInspection.

RequestinganInspectionStarting Late 2015

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EnterUser IDandPasswordHere

RequestinganInspectionStarting Late 2015

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Click AccessMyRecords

RequestinganInspectionStarting Late 2015

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ClicktheJob,Application,or

Permit

RequestinganInspectionStarting Late 2015

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SelecttheInspectionType

RequestinganInspectionStarting Late 2015

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ClickRequestanInspection

RequestinganInspectionStarting Late 2015

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VerifytheContactlistedwillbeonsitetomeettheInspector.

ClickChangeContacttoupdateifnecessary.

RequestinganInspectionStarting Late 2015

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1.EnterspecialinstructionsfortheInspector,if

necessary

2.ClickFinish

RequestinganInspectionStarting Late 2015

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RequestinganInspectionAdditional Information Section

InformationintheAdditionalInformationsection:

GeneralInstructionsfortheInspector(optional): EnterinstructionsfortheInspectorsuchasMeetmeonthesouthsideofthebuildingby

thedooronthe2nd floor. RequestsforspecificInspectiondatesandtimeswillnotbehonored.

IndustrySpecificInstructions(required): Therearealsoindustryspecificreasonsforenteringcomments.Thesewillbediscussed

duringupcomingIndustrySessions.

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InspectionRequestReceivedStarting Late 2015

Receiveanemailconfirmingthatyourrequesthasbeenreceived.

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ReceivinganInspectionScheduleStarting Late 2015

ReceiveanemailwiththeInspectiondateandtimepriortotheInspection

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Receiveanemailwithpreliminaryresults

ReceivingPreliminaryResultsviaEmailStarting Late 2015

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Clickheretoviewresultsonline

ReceivingFinalResultsviaEmailStarting Late 2015

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ViewonlineInspectionResults

ViewingResultsOnlineStarting Late 2015

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IfanObjectionisobservedinthefieldanditdoesnotrequireBuildingstoreturntothesiteforaReinspection,itiscalledaCertifiableObjection.

YoucanviewallObjectionsusingDOBNOW:Inspections,includingthosethatareCertifiable. Owners,LPs,orDelegatescanresolveCertifiableObjectionsby

uploadingdocumentationintoDOBNOW:Inspections.

ViewingObjections,IncludingCertifiableObjections

Starting Late 2015

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ViewingObjections,IncludingCertifiableObjections

Starting Late 2015

Remember,certainobjectionscanberesolvedonlineusingDOBNOW:

Inspections.ToviewallobjectionsonthisRecord,clickViewAdditionalDetails.

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UploadingDocumentsStarting Late 2015

Owners,LPsandDelegatescanuploadInspectionrelatedandadditionalsupportingdocumentationinDOBNOW:Inspections.

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UploadingDocumentsStarting Late 2015

After navigatingtotheRecord,expandthe

AttachmentssectionandclickUploadAttachment

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UploadingDocumentsStarting Late 2015

ClickSelectFilestobrowseandselectfiles

fromyourcomputer.ClickFinishonceuploaded.

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UploadingDocumentsStarting Late 2015

SelectadocumentType EnteranoptionalDescription ClickSave

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UploadingDocumentsStarting Late 2015

Uploadedfilesappear

here

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Inadditiontodocumentyouveuploaded,system

generatedcorrespondenceanddocuments

(suchascards)willalsoappearinthe

Attachmentssection

ViewingInspectionRelatedDocumentationOnline

Starting Late 2015

Pleasenotethefollowing: AspecificInspectiondate,time,ordesiredtimeofday(AM/PM)cannotbe

requested. Cancellationswillbeacceptedonlineupto48hourspriortothescheduled

Inspection.YoumustcallBuildingsatthephonenumberlistedinyourappointmentconfirmationemailtocancelanInspectionthatisscheduledtooccurwithin48hours.

InspectionsshouldonlyberequestedwhenyouaretrulypreparedfortheInspection. InspectionscanonlyberequestedbyanLP,OwnerortheirDelegatesviaDOBNOW:

InspectionswhentheRecord(JoborPermit)isinanInspectablestatus. EachRecordcanonlyhaveoneopeninspectionrequestatatime,withtheexception

ofBPP. LPsandDelegatescannotrequestanInspectioniftheLPhasanexpiredlicense

and/orexpiredinsurance.TheserulesdonotapplytoOwners.

InspectionSchedulingGuidelines

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TheemailsbelowwillbesenttoOwners,LPs,andtheirDelegates,onlyiftheyhaveanDOBNOW:Inspections account:

InspectionRequesthasbeenreceived Inspectionisscheduled Inspectioniscancelled PreliminaryInspectionResultsareavailable FinalInspectionResultsareavailable

AddDO_NOT_REPLY@buildings.nyc.govtoyourSafeSenderlist

DOBNOW:Inspections EmailsStarting Late 2015

DOBNOW:InspectionsOnlineResources

OnlineUserManualsAccountRegistrationandManagement* Inspections RequestingCancellingandViewingResults*

UsingyourPIN* PlumbingAdvanceNoticeandResultsOnlyCertifications*

Searching BoilersCertifications*

DelegatingResponsibilities* PlumbingSignOff&GasAuthorization*

GroupingRecords* ElevatorReInspections&ExpeditedInspections

Cranes&DerricksCertifications* PVTsHowtoSubmitInspectionDocumentation*

CertifyingObjections* WheretoGoforHelp

BrowserRequirements

AvailablelaterthismonthontheDOBNOW:Inspectionswebsiteatthelinkbelow:http://www.nyc.gov/html/dob/html/development/insp_ready.shtml

*AnonlineVideoTutorialwillalsobeavailable

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DOBNOW:InspectionsIndustrySpecificInformationSessions

Industry Date Time Location

Construction Nov4 9:0011:00 125WorthSt 2nd FloorConferenceRm

Construction Nov6 9:0011:00 125WorthSt 2nd FloorConferenceRm

Electrical Nov12 9:0011:00 125WorthSt 2nd FloorConferenceRm

Electrical Nov16 9:0011:00 125WorthSt 2nd FloorConferenceRm

Cranes Nov 17 9:0011:00 280Broadway3rd FloorConferenceRm

Plumbing Nov18 9:0011:00 125WorthSt 2nd FloorConferenceRm

Plumbing Nov18 1:003:00 125WorthSt2nd FloorConferenceRm

Plumbing Nov19 9:0011:00 125WorthSt 2nd FloorConferenceRm

Elevators Nov20 9:0011:00 280Broadway3rd FloorConferenceRm

Elevators Nov20 1:003:00 280Broadway3rd FloorConferenceRm

Boilers Nov 23 9:0011:00 125WorthSt 2nd FloorConferenceRm

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1. WhyisBuildingsimplementingDOBNOW:Inspections?DOBNOW:Inspectionswillconsolidatesystems,standardizeprocessesacrosstheAgencyandmakeiteasiertointeractwithBuildingsregardingInspections,withoutevensettingfootinaBuildingsoffice.

2. HowfarinadvanceshouldIrequestanInspection?Inspectionsmustberequestedatthepointintimewhenthesiteisreadytobeinspected.YouwillbescheduledforthenextavailableInspectiondate.Theservicelevelsdifferforeachdisciplineandfluctuatebasedonthevolumeofrequests.

3. HowwillIreceivemyappointmentdateandtime?YouwillreceiveanemailwiththeInspectiondateandtimepriortotheInspection.

FrequentlyAskedQuestions

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4. WhatifIneedtocancelmyInspectionappointment?Cancellationswillbeacceptedonlineupto48hourspriortothescheduledInspection.YoumustcallBuildingsatthephonenumberlistedinyourconfirmationemailtocancelanInspectionthatisscheduledtotakeplacewithin48hours.

5. HowwillIreceivemyInspectionresults?UponcompletionoftheInspection,youwillreceiveanemailindicatingthatthePreliminaryInspectionResults(subjecttoSupervisoryReview)areavailableforreviewonDOBNOW:Inspections.AfterSupervisoryReview,youwillreceiveasecondemailnotificationthattheFinalResultsareavailableforreview.

6. AfterthelaunchofDOBNOW:Inspections,willIbeabletorequestInspectionslikeIdotoday?No,InspectionrequestsmustbesubmittedviaDOBNOW:Inspections.Afterthesystemlaunches,Buildingsstaffwillbeavailableinperson(ateachBoroughOffice)andbyphonetowalkLPs,Owners,andtheirDelegatesthroughthestepsonline.

FrequentlyAskedQuestions

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7. CanIaskforaspecificInspectiondate/time,orforacertainInspector?No,Inspectionswillbescheduledforthenextavailabletimeslot.Ifthedateandtimescheduledisnotconvenient,youcanuseDOBNOW:InspectionstocanceltheInspectionandrequestanewInspection.

8. IsBISWebgoingaway?No,BISWebwillcontinuetobeusedasitistoday.ItwillremainthesystemofrecordforJobFilingsandwillinterfacewithDOBNOW:InspectionsforInspectionrelatedinformation.

9. HowwillI learnhowtousethesystem?VideosandUserManuals,willbepostedtotheBuildingsWebsite.BuildingsstaffwillalsobeavailablebyphoneandineachBoroughOffice.

FrequentlyAskedQuestions

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Sendyourquestionsto:InspectionReady@buildings.nyc.gov

IncludeInformationSessionintheSubjectLine

MeetingMaterialsareavailablehere:http://www.nyc.gov/html/dob/html/development/insp_ready.shtml

Questions+Answers