Welcome to My Presentation On Overall Operation and General Banking Activities of Rupali Bank Limited Rupali Sadan Corp. Branch Dhaka

OBJECTIVE Broad Objective: The broad objective is to find out the general banking activities of Rupali Bank Ltd. and also about their services and working procedures.

Specific objective: 1.To explore the way how they provide general banking activities.

2.To identify the products and services.

3.To identify the existing problems of the stated bank.

4.Giving an overview of Rupali Bank Ltd.

METHODOLOGYBoth primary and secondary sources of data were used to prepare this report. Primary data were gathered by observing the activities of the employees and the customers. For preparing this report I have gone through group discussion, interviewed some of the selected employees. I have also collected data from annual report of the bank.

The primary data sources are:

Deskwork during my practical training.Exposure on different desks of the bank.Direct communication with the clients.Official records.Observation of banking activities.

The secondary data sources are: Bank's Annual Report. Online information. Relevant books and references. Newspaper.

Findings of the Study This branch has insufficient employees to provide service to their customers.

Know Your Customer forms are not fully filled up often.

Shortage of the machinery to do work such as: Printer, photocopy machine, computer etc.

Most of the time the software that is used for clearing activities of cheques does not work properly.

5.Most of the time deposit slips and money are not taken together.

6.Cash officers sometime receive fake or rebuilt notes carelessnessly.

7.Customers have to pay more money in the case of TT, MT and DD in comparison to some other banks.

8.Most of the time advice dont send in time.

9.Clean cash adjustment are not maintained on the same day.

10.Statements are not sent duly.

RECOMMENDATION The authority should recruit more employees to serve the customers.

The authority should pay attention in time to fill up KYC form and check it properly.

3.The authority should provide sufficient machineries to avoid interrupted environment.

The authority must recruit an IT expert to solve the software related problem when necessary for the better interest of banks and customers.

Cashiers should take money and deposit slip together so that customers may not create any problem.

6. Cashiers must be careful, so that customers can not deposit fake or rebuilt money.

7. Online banking should be introduced immediately so that customers do not quit coming to this branch because of taking higher commissions than other banks.

8. Advice should be sent to the relevant branch in time to avoid fraud.

9. Clean cash adjustment must be maintained on the same day in order to find out the fault, mistakes etc.

10. Statements should be sent duly so that controlling authority can not blame negligence of work.

CONCLUSION This report has been attempted to explain the general banking activities of Rupali Bank Ltd. During the short tenure of my internship with Rupali Sadan Corp. branch, I have achieved practical experiences working in different departments with different assignments. It brings a great opportunity to come in contact with the customers, officers and staffs of the bank. Working with people of various character and characteristics, I learnt how to adjust and work with different people in future. During the three months internship program at RBL, almost all the desks have been observed more or less.

Thanking You