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Group (GB) LtdFuture

welcome to

Group (GB) LtdFuture

The Future Group (GB) Ltd is a leading York based company,specialising in the delivery of facilities management andsupport services to commercial, industrial and public sectorclients throughout the UK. Through three operating companies,Future Cleaning Services Ltd, Future Cleaning Services (SouthWest) Ltd and Future Carpet Cleaning Services Ltd, The FutureGroup have been successfully delivering contract cleaning andspecialist support services for over eleven years.

Our wide range of services tailored with our dedicatedpartnership approach sets The Future Group apart from otherfacilities management companies. Our network of highlyexperienced staff deliver services which we operate throughbespoke packages designed to service any size of company andbudget providing best value contracts. We can assist clients inoutsourcing service requirements at all levels. Thisencompasses a wide range of services including industrial andcommercial cleaning, washroom services, window cleaning,carpet cleaning, grounds maintenance, pest control, roadsweeping and kitchen deep-cleans. Using our specialisedknowledge and experience we can help to reduce clientscontract spending and on-site maintenance costs, givinggreater control of budgets, whilst improving standards.

The Future Group (GB) Ltd is fully committed to customer careand meeting client expectations. The growth and continuingsuccess of the Group is derived from our ability to developstrong working relationships with all our clients. We offerspecialist services which few other companies can offer.

Our services includethe following:

• Full Facilities Management

• Industrial Cleaning

• Office Cleaning

• High Pressure Water Jetting

and Steam Cleaning

• High-level Cleaning and

Surface Preparation

• Window Cleaning

• Road Sweeping

• Grounds Maintenance

• Specialist Deep Cleans

• Builders Cleans

• Ship and Boat Cleaning

• Waste Management

• Pest Control

• Key Holding

• PAT Testing

• Washroom Services

• Property Refurbishment

and Construction

• Carpet and Upholstery Cleaning

Please call us for a no obligation quote.

HistoryCharles Chisholm, Chief Executive Officer of the Group, hasbeen in the cleaning industry since 1989 when he started hisown small business cleaning many contracts in York and theNorthern areas; including specialist one off and carpet cleans.In 2003 Charles formed Future Cleaning Services Ltd and is thesole shareholder of the company.

Future Cleaning Services Ltd has since developed a reputationas a supplier of excellence through focussed service delivery,unparalleled quality assurance and extensive communicationchannels. Subsequently the company has grown organically,providing national coverage across all sectors of the market.

In 2006, Future Cleaning Services Ltd bought 50% shares inMCN York Ltd, a company that specialises in carpet andupholstery cleaning. The name was immediately changed toFuture Carpet Cleaning Services Ltd and is now a valuedsubsidiary, providing a wide range of support cleaning services,from window cleaning to high pressure power washing.

In 2007 Future Cleaning Services made a further acquisition,purchasing A to Z Cleaning Services (Southwest) Ltd, a wellestablished cleaning company in the South West of England. Ato Z has slowly been merged into the Group and in 2011 thecompany became Future Cleaning Services (Southwest) Ltd.

In 2011, The Future Group (GB) Ltd was created as a holdingcompany for all the Group entities, with a combined turnoverof circa £12million.

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Contract CleaningThe core service, upon which Future Cleaning Services was founded, is the provision of complete cleaning servicepackages. These packages encompass all types of cleaning and are delivered to a full range of buildings andestablishments operated on varied frequencies.

Contract Cleaning services are operated in compliance with specifications and individual site requirements andfollowing discussions with our clients these services form contractual agreements.

Although the cleaning frequencies implemented may vary from daily service provision to weekly, monthly or evenannual deep cleaning work, they will be undertaken on a regular basis. They often include additional cleaning andsupport tasks which are undertaken in addition to the main core contractual cleaning duties.

FFor Example:• Periodic cleaning in educational buildings are often undertaken during out of term times• The provision of safe and hygienic sanitary disposal service is scheduled as per site demands• Carpet cleans in cinemas or public buildings are usually conducted out of hours or overnight• Specialist strip and seal treatments to floors take place when the area is not in use

We can often reduce your expenditurethrough our innovative approach andmaximisation of productivity.

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Our public and private sector client base

currently includes:

Offices & Commercial Buildings

Cinemas and Leisure Complexes

Car Showrooms

Educational establishmentsincluding children nurseries, schools,colleges and accommodation halls.

Manufacturing Sites

Medical Practices

Council Establishments& Public buildings

Public Conveniences

Libraries

Care Homes

Transport Management Companies(Transport, Bus Stops and Shelters)

Retail

Housing Associations

Our standard package costs are all inclusive with regard to theprovision of ...

• Staff recruitment or TUPE Transfer consultations• DBS Disclosure & Barring Service checks where required• Induction, Training and ongoing staff development• Contract management and supervision• All chemicals, equipment and machinery• Uniforms displaying logos & and any required Personal

Protective Equipment• Identification for all members of cleaning personnel

Future is an organisation focused on customer service, and drivenby a culture which stipulates a ‘right first time’ approach. We arepassionate about the levels of service that we deliver from everyangle and to all our customers. Regular audits and controlmeasures are carried out to ensure specification compliance andhigh standards of cleanliness and hygiene.Our qualified and friendly workforce provides a proactive servicefrom site level to our Management Team working towardscontinuous improvements. We aim to provide a clear andstructured programme to all our customers ensuring consistency ofhygiene in compliance with individual site specifications and clientexpectations. We believe that not only can we improve and maintain the levelsof cleanliness and hygiene within your buildings, we can oftenreduce your expenditure through our innovative approach andmaximisation of productivity.

Washroom ServicesThese services include:

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As leading support to cleaning services The Future Groupprovide a full range of washroom services creatinghealthy and hygienic environments within these areas.We work in partnership with one of the UK’s leadingindependent providers who have over 12 yearsexperience in the supply and servicing of acomprehensive range of washroom products that aredesigned and suitable for the most prestigious ofenvironments.

The provision of these services includes the professionalservicing of feminine hygiene units. This requires licensedcarriers of classified waste and forms part of everyorganisations duty of care. The Future Group offer this aspart of our cleaning and support service packages.

Our fleet of licensed vehicles operate regular serviceroutes which in addition to feminine hygiene can servicenappy disposal, medical and sharps units in a safe andhygienic service cycle to meet with every individual clientneeds.

In addition a comprehensive range of other washroomrequirements are available as part of a service packageand will raise the standards of the cleanliness andhygiene within buildings.

Feminine Hygiene Disposal services

Baby changing services

Medical units

Sharps collection & disposal

Multi-Vending Machine products

Soap Dispensers

Air Fresheners

Sanitizers

Hand hygiene services

Barrier protection foams & gels

Water saving & treatment systems

Hot air hand dryer systems

Air management solutions

Extensive range of Paper Products

A full range of paper product dispensers

We can offer free delivery and installationsof dispensers which complement ourcomplete service and maintenancedelivery, all operated by trained andexperienced technicians who provide apersonal and reliable service.

All of our washroom services are managedwith respect for the environment, and inaccordance with all legislation.

High Pressure Power Washing

The Future Group provide high pressure power washing,working with the Aquila TD352 self contained trailermounted system, which is capable of running at 5000 psiand up to 150 degree centigrade. This is the best producton the market and is the preferred choice of many localauthorities.

The machine is specifically designed for:

Pavement Cleaning

• Chewing Gum Removal

• Graffiti Removal

• Fly Poster Removal

• External Building Cleaning

• Property Restoration

• Facade Cleaning

• Boat Cleaning

• Pigeon and Bird Droppings

If you suffer from a chewing gum or graffitiproblem give us a call, we cover the whole ofthe UK and offer a free quotation service.

We specialise in professional carpet andupholstery cleaning of high capacityseating venues and mass carpeted areassuch as cinemas, theatres, bingo halls,offices and local authority properties,providing full UK and Ireland coverage.

We operate from a fleet of modifiedvehicles fitted with the Hydramaster truckmounted water extraction cleaning plants.This is a self sufficient unit with its own onboard power, fresh and waste water tanks.Each vehicle is fully equipped with 200mof vacuum and solution hose, hand-toolsfor seat cleaning and the RX20 rotarycarpet cleaner.

The RX20 uses 5 vacuum/spray jet heads,each independently suspended by a flexiblespring arm. As the RX20 glides over thecarpet, the rotating action of the 5 vacuumparts and 5 spray-jets create 650 cleaningpasses each minute.

As the machine sweeps from side to side,the cleaning head rotates twice a second,cleaning each carpet fibre from fivedifferent angles. The incredible scrubbingaction releases soil while fluffing up andrestoring the carpet. The results areastounding, especially on stains or heavilysoiled carpet.

Typically a truck mounted system is 20times more powerful than a portable unit.Unlike a portable unit where the cleaningagent is added to the water tank, the truckmount method is to pre-spray the cleaningagent and rinse out through the solutionline therefore leaving no alkaline content inthe fibres. This is vitally important becauseany alkaline left in the fibres attracts dirt,shortening the timescale between cleans.

We have worked within the cinema industryfor over 18 years. One of the mostchallenging buildings we have tackled is theCineworld cinema on Renfrew Street inGlasgow, the tallest cinema in the world.

We also carryout the carpet and upholsterycleaning to over 600 pubs for a prestigiousand well known client in this market sector.As you can imagine the cleaning of thecarpets in this environment is mostdefinitely a challenge but our machine isable to clean them with ease.

Carpet & UpholsteryEffective cleaning is proven to prolong the life ofcarpet and upholstery, delaying the timebetween expensive re-fits...

Carpet Cleaning Services Ltd

Future

The Cineworld in Glasgow is in

the Guinness Book of Records for

being the highest cinema in the

world; if it was an apartment

block it would be over 23 floors

high. This is still not too tall an

order for Future Carpet Cleaning

Services Ltd , with careful

planning and set up, we clean all

areas of the building from our

vehicles situated at ground level.

The cinema has 18 screens and

can seat 4232 people. Two crews

clean all areas of the building

within 4 working nights!

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“I would recommend Future CleaningServices Ltd to anyone who waslooking for quality and reliability”.

Window Cleaning

As crucial support to our contract cleaningservices we can provide essential windowcleaning, both internally and externally, fromhand height level to high level cleans.

We use a Hot Reach and Wash System which isthe most effective method of commercialwindow cleaning that is on the market to date.This heated water fed pole system uses 100%pure water, which evaporates naturally leaving asparkling clean finish.

A vital piece of equipment is the glass fibreNTech XTEL Water Fed Pole itself, which haveproven themselves in the industry for manyyears to become very highly regarded for qualityand durability.

Gutter cleaning is another feature within thisservice provision. Having your gutters cleanedonce or twice a year will help to avoid seriousand costly issues which steam from blockagessuch as damp or water damage.

We provide a complete service from andincluding site surveys, preparation of riskassessments and method statements through toproject and onsite management.

All of our operatives are IPAF trained and haveundergone certification in the safe use ofharness and hydraulic platforms. Having vastknowledge and experience in using mobileelevated platforms allows us to gain access toany building in a safe and controlled manner.

Whatever the circumstances we will be lookingto find you the most suitable, safe and costeffective method.

Features of the Reach and Wash System:

Can reach up to 80ft

Complies with HSE Regulation

Working at Height 2005

No need for ladders or high access

equipment

Eliminates health and safety risks

Can be used in all types of access

Maintains privacy and reduces

disturbance

Environmentally friendly as no

chemical is used

Suitable for cleaning signs, canopies,

cladding and facia

More cost effective than the

traditional methods

Grounds Maintenance

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As further support to our extensive cleaningservices we have a Grounds Maintenancedivision. Our in-house specialist teams work fulltime in this area, enabling our clients tostreamline their contract services through oneprovider. Working closely with clients we arenow able to manage and maintain variedlandscaping and grounds maintenance projectsinto cost efficient packages which improve theappearance of external areas within commercialdevelopments throughout the UK.

The Future Group can offer an extensive rangeof ground maintenance services, includingcomplete site and amenity maintenancecontracts.

We can work with existing groundsspecifications or alternatively our bid teams canwrite proposals which include bespokespecifications that will meet with specificbudget requirements. Included within thesepackages are car parks and surroundingshrubbery areas.

During the winter months we can help maintainpaths and driveways through the correctallocation of salt sand grits without leavingthem untidy and treacherous. In additionwalkways, paved and flagged areas will bemaintained including the removal and clearanceof all leaves and debris. Allocation of structuredgritting services reduces snow clearingrequirements and cost.

Other Services; Pitch Line Marking, Car Park Marking,Fencing, Grass Fertilising, Patio Cleaning, StreetCleaning, Supply of External Furniture, Moss andAlgae Treatment for Hard Surfaces, Turf Repair andTurf Rolling.

Lawn MaintenanceAerationAirfield MowingCutting BanksCutting Formal Grass AreasCutting General Amenity GrassGrass EdgesLawn TreatmentScarifying

Beds & Shrubbery’sEdgingHoeing and DiggingLandscapingDesign & BuildPruningWeed ControlLaying

HedgesHedge CuttingLaying and Reduction

Environmental HygieneLeaf ClearanceLitter PickingWeed TreatmentOne-off Tidy Ups

Our services cover all aspects of grounds maintenance:

Pest ControlOur pest control service includes:Future Group provides a comprehensive service in all

aspects of pest control to both commercial and domesticclients.

We are a leading provider of pest control servicesthroughout the UK; and our team have over 25 years ofexperience within the industry. Our national network ofcommercial pest control technicians possess the expertiseto remove all form of pests and can protect your premisesusing humane and environmentally friendly processes andassociated products.

We pride ourselves in providing a professional, friendlyand efficient service, offering advice on prevention andcontrol of rodent, insect and bird pests. In addition we willprovide detailed recommendations on building proofingand general housekeeping and hygiene.

Our professional approach does not just remove theimmediate problem but includes taking preventativemeasures regarding reoccurrence of the problem. Inaddition we provide planned maintenance measures toreduce the damage to stock, property and mostimportantly client’s image and good reputations.

Our service is provided with complete discretion anddelivered at times to suit your business requirements. Weonly employ specialist technician’s who have been trainedup to and beyond RSPH level 2 in pest management. Inaddition all of our technicians are members of thePROMPT scheme to ensure continual development.

Rodent Control

Insect Control

Bird Control

Electronic Fly Killing Machine Supplier

Supply and Fitting of Fly Screens

Building Rodent Proofing

Bee / Wasp Control

Independent Field Biologist Inspections

Insect Identification Services

Independent Pest Consultancy

Tender Writing Service

On arrival at each site and before any work isundertaken, we will carry out a detailed Risk Assessmentto ensure that the safest and most suitable method ofcontrol is used to address each type of problem orconcern.

Method Statements are also drawn up prior to any workbeing undertaken to ensure complete compliance with allcurrent legislative requirements.

Facilities ManagementWe are strongly committed to providing a customerfocused service and as such we look to self perform asmany of the outsourced tasks as possible. It is thisapproach that helps us maintain an effective controlover each service visit whilst across the boardmaximising productivity, responsiveness, flexibility andefficiencies.

Not only can the Future Group keep your premiseshygienically clean to a high standard but we can alsoprovide you with a wide range of buildingmaintenance services which include:

We work with you to understand your business andthen we tailor a solution to meet your preciserequirements. A detailed specification outlining yourservice plan will be issued prior to contractcommencement.

Property ConstructionRepair and MaintenanceElectricsPlumbing Telecoms ManagementCCTV and Security SystemsKey HoldingFire Alarms & PreventionAccess Control PAT Testing

The Future Group can also provide a full range offacilities management working with leadingcompanies nationwide. A key demand in themarket is convenience; we work to remove theday to day pressures from our clients byproviding a one stop shop.

Our approach in providing you with the facilitiesmanagement you require is aided from an aspect ofinternal resources; our effective help-desk operations,innovative use of IT, strong focus on customer satisfactionand the emphasis on good management.

Road SweepingOur services are as follows:

Road Cleaning

Street Cleansing

Car Park Cleaning

Gully Cleaning

Sewerage Drain Cleaning

Building Site Sweeps

High Pressure Jetting

We have a Road Sweeper Hire division thatprovides national coverage to the UK. We operatea fleet of five Road Sweepers which includeJohnston VT651 and the VT650 DAF RoadSweepers and a high performance StocksSweeper.

All of our sweepers offer a high performance pick up evenon the most demanding tasks such as post constructionwork.

The dual sweep configuration and the maximum 3.6msweep ensures superb coverage per hour – and with highcapacity hoppers, water systems and fuel tanks, theVT650, VT651 and the S4600 is designed to stay at workfor longer.

All of our sweepers provide an ideal balance betweenperformance and environmental impact with applicationsto suit a full range of sweeping environments. Two driveoptions provide outstanding vacuum performance enablingcompletion to a high standard no matter what the job.

The side brush equipment is of heavy duty constructionand has brush speed control as well as ground pressureregulation. The power down function enables the operatorto really scrub the road hard and remove run-in dirt.

Several of our Sweepers are fitted with ATEX approvedValves and Spark Arresters for contracts of thatrequirement.

We offer these services both on a contract and ad-hoqbasis, providing a bespoke package for all of our clients.Our client base includes the follow service sectors;industrial, commercial, construction, utility companies, gasterminals, local authorities and private clients.

We hire by the hour, providing a 24 hour service, day ornight. These rates are available on request. We havediscount rates for long-term hire.

Our operatives are fully trained and experienced in all ofour road cleansing services and abide by the currentlegislation at all times.

Passenger Transport Cleaning

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Another service offered by the Future Group within theTransport Sector of the market place, and includesworking with combined authorities including transportexecutives, local council organisations and leadingtransport operators, is passenger transport cleaning.

The services we deliver in this area are varied, rangingfrom the cleaning of stations, depots, and park and ridesites to the actual passenger vehicles. An area where wehave developed particularly specialist expertise isworking within the cleaning and the maintenance ofon-street infrastructure where we work extensivelycurrently managing a fleet of vehicles which deliver thecleaning services to over 12,000 bus stops and over7,000 shelters across 8 conurbations. In addition theservices we deliver include the testing to the RCBO units,the management of timetable information cases and thechange over and posting of crucial information atstructured times for exchange each year.

Our growing fleet of vehicles are all fully fitted with aninnovative pure water cleaning system which has beenspecifically designed for the Future Group as anadaptation of our reach and wash window cleaningsystem. Being a system free from chemicals it is noncorrosive and residue free removing the likelihood ofstreaks and smears which are so often left behindfollowing this type of cleaning.

This pure water system is proven as oneparticularly effective for the cleaning of glassand atriums; but in addition polycarbonate,painted metals and alloys and has now createdthe perfect solution for the cleaning of all typesand designs of on-street infrastructure. The water filtration system and all the requiredpump systems are also fitted to the vans alongwith all the appropriate equipment required todeliver this type of work safely. Therequirement for the use of ladders is removedproviding the most effective and safe system ofwork.

This innovative approach we have introducedhas proven most successful and created theopportunities to massively increase the levels ofproductivity previously accepted within this areaof work; and in addition provides higherstandards of cleanliness and a cost effectivemethod of working.

The duties undertaken within the remit of thistype of cleaning includes:

Cleaning of the glass

Cleaning of all Polycarbonates

Cleaning of the framework

Cleaning of the panels

Cleaning of the timetable cases

Exchange & posting of information

Sweeping of the floor area

Disinfecting of the seats and floor area

Removal of weeds

Removal of rubbish

Emptying of bins

Graffiti removal

Removal of glass

Provision of sharps collection

Complete deep clean processes

Call out work within prescribed timescales

This type of cleaning can only be successful throughaccurate and cost effective route planning; which isessential for the smooth operations behind this type ofwork.

Extensive research and planning along with considerableinvestment over recent years has ensured the Future Grouphave in place all of the necessary support systems for thiswork to be undertaken and delivered successfully and incompliance with specifications.

Our programmes of work are tailor made to meet with eachand every individual client’s contractual requirements andspecifications.

The Future Group employ specialist teams who whenworking in this area of the business delivering theseservices are trained in all the appropriate areas includingNRSWA (New Road Streets Work Act 1991) which meansthey are qualified to the levels which ensure the highestpossible safety precautions are in place and respectedwhilst working in traffic.

Our highly qualified Health and Safety consultant workswith us to ensure that all contracts have in place thenecessary in-depth and site specific Risk Assessments andMethod Statements. These are drawn up, taking intoaccount geographical areas, day to day activities on thestreets and all other aspects of the undertaking these tasks.

Ship CleaningOne of the specialist areas of cleaning undertaken,regularly from our office in the South West on anational basis, is the cleaning of ships. This type ofcleaning has been undertaken by the company forover 20 years and over the years we havedeveloped the cleaning into multi type serviceswhich have been undertaken on a variety ofvessels.

The vessel fleets include all of the following:

A (Royal Fleet Auxiliary)Royal Navy VesselsPassenger FerriesCar FerriesTugsYachts

The cleaning duties are very varied and formbespoke packages to meet with specific fleetrequirements. The work takes place usually duringor following refitting programmes, or as part of aperiodic cleaning cycle.

The multi type cleaning schedules encompass thefollowing:

Standard Ship CleaningEngine Room CleansGalley Deep Cleaning ProcessesDeep Clean ShipsCarpet & Upholstery CleaningDining Hall Duties on Naval ShipsFire Watch Duties

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Boat Cleaning

Boat Cleaning is another area that the Future Grouphas ventured into. We have an extended hose fedwater system which enables us to reach the boatson a jetty, with no need to remove them out of thewater. We have carried out back ground research toensure adequate equipment and chemicals arebeing used for this type of work.

The Future Group offer an antifouling removalservice which is vital for the overall performance ofyour boat. Over a period of year’s antifoul will build-up and become flaky and uneven. This will causeunnecessary drag through the water resulting in aloss of speed and an increase in fuel consumption.We use a blast method to remove all traces of

antifouling to leave the surface clean and ready forthe application of coatings.

Once all antifoul has been removed we encourageour clients to use A-Glaze. A-Glaze is a protectivesealant that protects surfaces from common causesof degradation and colour fading (ultra violet light,acid rain, atmospheric pollution, salt, snow and birdlime). The A-Glaze actually bonds to the surfacecreating a brilliant, high gloss protective barrier,meaning dirt and pollutants can be easily removed.This chemical ensures continuous shine and protectsthe gel coat.

Our Customer Portal FCS recognises the importance ofmonitoring the cleaning standards oneach and every client site thereforeover the last few years FCS has investedin the development of a ‘customerportal’ which is bespoke to thecompany and has been designed inconsideration of our client needs andsite specific specifications.

The customer portal is a crucialoperational tool which assists with ourown internal monitoring processes andallows complete transparency ofcontract service delivery to the client.

There is a complete range of information on the customer portal,which is accessed by unique customer logins, including;

Site specification

Site inspection scores and collated monthly scores

Complete and historical site inspection forms

including all comments

Health and safety information, including our

manual, risk assessments, method statements

and COSHH datasheets

Insurance certification

PAT testing information

Company contact information

An additional quotes section for any one off cleans

Time and AttendanceOur Time and Attendance System is a crucial employeemanagement tool made “simple…and smart”. The system isavailable to work through smart phones, land lines or via abio-metrics system and more recently via face recognition.

This system not only feeds through to generate the wages, italso allows our Management team to monitor the hoursremotely to ensure that the site hours are being met andstandards are being maintained

This system will provide the following benefits:

Cloud Based Technology

Real Time Remote Monitoring

Accurate Time Recording

Detailed Reporting at Site Level

Integration with our own Cost

Control and HR Systems

Managing yourcontract.

Should it be your decision toaward The Future Group yourcontract, you will receive all thebenefits of using a focussed,customer orientated contractorwith an outstanding reputation inservice delivery. The key to oursuccess is effective management,centred around communicatingwith our clients, assessing theirneeds and adopting a proactiveapproach to our systems.

Do we care?

Yes, of course we do and that iswhy we diligently monitor ourperformance at every stage andfrom every conceivable angle.To ensure all daily tasks arecompleted in compliance withspecifications; Charge Hands, Site

Supervisors and ContractManagers carry out regularquality audits of all areas.A formal review of the contractwill be made by the AreaManager on a regular basis.

All staff are aware that an audit of their work will becarried out at anytime, toensure standards and serviceconsistency are maintained atall times.

Adequate time is allowed for the induction of all new staff, enabling them to quickly achieve the desired standards from contract commencement.

Time is also allocated as part of the auditing process, for the monitoring of any remedial actions that have been undertaken following previousinspections.

Are we safe?

A copy of our Health & SafetyManual is available on request.Particular attention is paid toHealth & Safety. The company’spolicy is designed to cover itsown employees, those of theclient and members of the public.The Future Group always aims toachieve standards higher thanthose demanded by legislation.

Where a significant risk exists, theservices of outside experts andconsultants are called upon toprovide detailed technical adviceto ensure that safe workingpractices are adopted in alloperations.

The objectives of theHealth & Safety policies...

To ensure that equipment is maintained in a safe condition.

To ensure that the use, handling, storage and transport of articles and agents is withoutrisk to health and safety.

To ensure that all staff receive the necessary information and training in safe use of equipment.

Making a Difference

Quality AssuredThe Future Group (GB) Ltd isaccredited to BS EN ISO 9001; and complies with all of therequirements. Their processes andprocedures guarantee consistencyof service delivery.

The internal managementcontract control proceduresadopted by The Group are basedfirmly around the followingprinciples:

Compliance with client specification and requirements

Efficient service delivery

Communication

Best value

Best practice

We aim to provide the finestpossible cleaning service to all ofour customers utilising our servicebackground, ethos and experienceto ensure that we are at theleading edge of quality.

By consulting and maintainingregular communication with allour customers, we fullyunderstand all on siterequirements and commit tomeet individual needs andexpectations in all the serviceswe provide.

We will continually seek toimprove the quality of ourservices to achieve the highestpossible standard in everythingthat we do.

We ensure that during ourinduction and training process allmembers of staff are aware ofour commitment to quality.

Our continued success at this timeis not only attributable to ourability to monitor and manageour workforce through our triedand tested systems, but also theinput of people at the highestlevel within our organisation.

At Director level within ourbusiness, we have people whobetween them have over 100years of experience in theprovision of facilitiesmanagement.

We have in place, all of theprocesses necessary to deliver therequired services but the key toour success, is our investment insystems and processes thatensure that we maintainconsistency in the delivery of aquality service. These rangeacross all areas of the businessbut include the key elements asfollows:

Personnel and Training

Information Technology

Health and Safety

Quality Assurance

In the workplace, it is essentialthat no risks are taken with theemployee or the customers'safety. With this in mind we havecomprehensive methodologystrategies in place includingprocedures for identifying andmanaging risk in the workplace.This includes detailed, formal riskassessments of all activities,together with method statementsand COSHH data sheets.

We design bespoke service levelagreements and methods ofservice delivery operationalperformance, in conjunction withspecific and individual siterequirements.

Senior operational teams visit allsites with a view to gainingcomplete understanding of allspecific site requirements.

A Professional Approach C.O.S.H.H.- Control ofSubstances Hazardousto Health Act 1994

The use of hazardous chemicals isminimised. If needed, they areissued only to a fully trainedsupervisor who is responsible fortheir use and storage. Alloperatives receive full instructionson the handling of chemicalsused on site. Chemical datasheets and C.O.S.H.H. informationsummaries are placed in thehealth and safety manuals onevery site. All personnel areinstructed to:

Never mix chemicals unless clearly indicated.

Always follow the colour code rules relating to areas being cleaned and materials used.

Always wear gloves when performing duties according to colour coding rules.

Study and adhere to the C.O.S.H.H. and C.H.I.P. regulations.

Carefully follow the instructionssupplied on containers.

Always label containers used for decanting or diluting chemicals.

Always store chemicals as far apart from each other as possible, in dry areas and avoiding extremes of temperature.

Colour coded systems

The Future Group (GB) Ltd use acolour coding system to preventcross contamination of chemicals.Chemicals are all supplied incolour coded containers with;matching cleaning cloths, mops,buckets and rubber gloves whichhelp to maintain high standardsof hygiene in all areas. Forexample, ensuring cleaning clothsfrom sanitary appliances are notused in a kitchen.

Risk assessment

Regulations require employers toconduct assessments of the risksassociated with the various tasksundertaken by their staff.

Prior to the commencement ofthe contract all jobs are assessedand reports produced, along witha simple chart for each one.

Where a significant risk isidentified the method of workingis reviewed in consultation withthe client.

Method statements

Having assessed the risk ofundertaking any tasks, The FutureGroup Ltd produce a detailedexplanation for its staff on exactlyhow the job should be carriedout, what chemicals should beused, what safety equipment willbe necessary and clear guidelinesfor all aspects of operations.

Well Trained Staff Recruitment

The Future Group (GB) Ltd employstaff at all levels who have pridein their work, and are bothwilling to learn and capable ofpassing their knowledge on toothers. Our commitment to staffand training is evident in the lowturnover of staff and managers,and in the length of service of themajority of our employees.

Our primary aim is to build areliable and dependable team,who are able to produce the highstandards required by both theclient and The Future Group.Rewarding our workforce,recognising achievement andmonitoring progress achieve thisreliability and consistency.

Training

To help ensure that highstandards of cleaning areconsistently achieved andmaintained throughout all ourcontracts, all new Site ManagersSupervisors and CleaningOperatives undergo our rigorousinduction and awareness trainingprogram. These programmesinclude personnel issues,administration, sitefamiliarisation, fire precautions,health and safety and all othercontract requirements.As part of our Head Office in Yorkwe have a Training Centre whichis now accredited by the BritishInstitution of Cleaning Science(BICSc).

Personnel

The company’s recruitmentprocedures can be summarised as follows:

Applicants complete an application form and are given details of their terms and conditions of employment, place of work and pay.

References from previous employers are obtained in accordance with the client’s requirements.

Applicants must provide documentation in accordance with the current legislation to prove their right to work in the UK.

All wages are paid to our employees via the BACS systemdirectly into their bank or building society account.

All applicants will be interviewed formally and assessed for their suitability and experience.

We are a registered body for DBS which enables us to administrate DBS applications when required.

Equal opportunities andracial discrimination

The Future Group (GB) Ltd is acommitted equal opportunitiesemployer. The company opposesall forms of discrimination againstapplicants for employment,whether it may be on thegrounds of sex, marital status,race, colour or national origins.This policy also applies to peoplewith a disability or members of atrades union. We seek to fulfil thiscommitment through theapplication of employmentpolicies and procedures that areconsistent and equitable for allemployees, taking into accountthe expertise and ability of eachindividual. It is the responsibilityof each member of staff to ensurethat no individual is treated lessfavourably or discriminatedagainst because of their sex,marital status, race, colour,nationality, disability or tradeunion membership.

Clean and Simple...

There are considerations andpolicies actively pursued withinour business involving thepurchase and the use ofchemicals and machinery.Our standard operatingprocedures are in considerationof our environment and includebut are not limited to thefollowing:

We source people locally for our contract sites inconsideration of all travelprogrammes, reducing ourcarbon footprint.

We seek to reduce levels of consumption in all materials we use, and strongly encourage recycling of materials.

We work with all our suppliers and clients to ensure we are using items required for the successful delivery of our services, in consideration of our environment.

Cleaning chemicals areresearched, and those usedhave dilution and dosingprocedures which meet withenvironmentally friendlycriteria.

Wherever possible we use equipment that reduces overallenergy and water consumption.

We operate a segregation ofwaste system on all sites and dispose of materials professionally according to type.

The vehicles we use tofacilitate the delivery of ourservices, form a major part in our dedicated approach to working in consideration of environmentally ethicaloperations.

We are committed to working towards a paperless environment, encouraging staff to use and view documents electronically.We support a number oforganisations through therecycling of printer cartridges.

We are implementing a UK wide policy of removing wastefrom buildings and ultimately reducing the effects on land fillsites.

Confidential waste containers with letterbox depositing can be provided on site, to ensurethe waste remains confidential.

The continuous support and training we deliver to our people includes these visions and values.

EnvironmentalObjectives & Methods

The largest proportion of our contract business is the provision of labour; therefore objectivesregarding environmental issues, and targets in reducing our carbon footprint are focussedaround the provision of chemicals, machinery and the actual operation of delivering our services.

Following an assessment by an independent body, our company has been awarded ISO 14001 Certification. Ourcompany has its very own Environmental Management System that meets with the requirements of ISO 14001.This certification has only been achieved by less than 1% of UK businesses and this prestigious award issupported by the Government and recognised world-wide. It is the Organisation’s objective to carry out allmeasures reasonably practicable to meet, exceed or develop all necessary or desirable requirements and tocontinually improve environmental performance through implementation of the following:

• Assess and regularly re-access the environmental effects of the organisation’s activities• Training of employees in environmental issues• Minimise the production of waste• Minimise material wastage• Minimise energy wastage• Promote the use of recyclable and renewable materials• Reduce and/or limit the production of pollutants to water, land and air• Control noise emissions from operations• Minimise the risk to the general public and employees from operations and activities

undertaken by the organisation

Cleaning Services LtdFuture

Head Office

Edinburgh

Glasgow

Lincoln

London

Cardiff

Bristol

Birmingham

Manchester

Leicester

Clean and Simple...

National CoverageLocal Response

Aberdeen

York

Llandudno

Penzance

Redruth

Cambridge

Dundee

Newcastle

Sheffield

Leeds

Carpet Cleaning Services Ltd

FutureCleaning Services (Southwest) Ltd

Future

Ipswich

Southampton

8 Opus Avenue, York Business Park, Nether Poppleton, York, YO26 6BLTel: 0844 225 1115 • Fax: 01904 788078

Email: info@futuregroupgb.co.uk • Web: futuregroupgb.co.uk